448 Customer Service jobs in Rockingham

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

The Customer Service Representative is responsible for the customer service needs of the Getinge business. This includes processing orders, returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers. The position also determines the status of sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.

Job Responsibilities and Essential Duties include:

• Understand customer processes and respond to a wide variety of special customer requests and inquiries of both internal and external customers.
• Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
• Able to make independent decisions and commitments to customers in a timely manner and understand business needs and urgency of order fulfillment and follow-up.
• Enter and track all customer orders.
• Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise.
• Responsible for supporting the "order to billing" cycle of spare parts/accessories and supply orders.
• Handle the return of spare parts process includes the following responsibilities such as generating the Return Authorization number.
• Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
• Review of all open orders to ensure billing and closure.
• Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
• Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
• Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies.
• Work closely with Sales Reps, the Pricing Team and the National Accounts Group to reconcile any pricing discrepancies.
• Responsible to keep current on changes in policies, procedures, and product offerings.
• Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
• Perform other related duties as required or assigned.
• Follow up with all levels of management.
• Work with the Field Sales team and multiple other internal departments, as well as customers.

Minimum Requirements include:

• Associates Degree or an equivalent combination of education and relevant work experience.
• A minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests.

Required Knowledge, Skills and Abilities include:

• Able to multi-task and handle administrative tasks with high attention to detail.
• Strong time management skills and ability to prioritize and multi-task in a highly demanding environment.
• Communication and interpersonal skills are essential.
• Ability to respond to customer needs in a proactive manner.
• SAP or related system skill preferred.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Able to commit to a changing work schedule or reporting times as assigned by the manager during month and quarter ends.
• Available to work on various company holidays and closings when business needs require.

The salary range for this position is a minimum of $21 per hour and a maximum of $25 per hour.

About us: With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge include:

• Health, Dental, and Vision insurance benefits.
• 401k plan with company match.
• Paid Time Off.
• Wellness initiative & Health Assistance Resources.
• Life Insurance.
• Short and Long Term Disability Benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Commuter Benefits.
• Parental and Caregiver Leave.
• Tuition Reimbursement.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary: Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster Teledyne FLIR's position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

Primary Duties & Responsibilities:

• Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers via voice, email, the service portal and oracle case management system.
• Employs strict attention to detail in the preparation of estimates, contract proposals maintenance agreements.
• Secures purchase orders and maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal and trade compliance requirements.
• Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
• Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
• Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
• Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts and replacement product purchases.
• Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

Job Qualifications:

• Bachelor's degree preferred or comparable work experience in a high-volume customer service role.
• 2+ years' experience in SAP or similar ERP system.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
• Knowledge of software licensing issuance and maintenance.
• Knowledge of Microsoft Dynamics is a plus.
• Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
• This is an in-office position at our Hudson, NH facility.
• Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
• The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.