652 Customer Service jobs in Roseville

**Location: Onsite at Ascension Providence Rochester Hospital**
**Shift Hours: PRN, part-time, on-call Tuesday, Wednesday and Thursday, 3:00 PM - 11:30 PM**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

**Location: Onsite at Ascension Providence Rochester Hospital**
**Shift Hours: PRN, part-time, on-call Tuesday, Wednesday and Thursday, 3:00 PM - 11:30 PM**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

Description
We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office.
Responsibilities:
- Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.
- Utilize internal systems to track and document customer interactions and resolutions.
- Stay informed about updates to healthcare plans and communicate changes effectively to customers.
- Provide accurate information to customers about healthcare provider networks and outstanding payments.
- Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.
- Follow up on unresolved customer concerns to ensure complete satisfaction.
- Escalate complex issues to management when necessary for further resolution.
- Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.
- Occasionally work on-site as required while primarily operating in a remote capacity.
- Collaborate with team members to meet service targets and improve processes.
Requirements - Strong background in call center environments, especially with high-volume healthcare-related inquiries.
- Familiarity with medical terminology, diagnosis codes, and healthcare processes is required.
- Excellent verbal and written communication skills to handle sensitive customer interactions.
- Proficiency in Microsoft Outlook and other computer systems, with above-average typing speed.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Strong attention to detail and critical thinking skills for accurate issue resolution.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Associate's Degree preferred; alternatively, 1-3 years of healthcare customer service experience in a call center setting. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Sponsorship No

Relocation: No
Benefits: Yes
Remote: No

Job Description

Our client is an insurance agency that has a position available for a Customer
Service Representative. We are looking for a people-person with great
verbal communication skills who is a team player with a can-do attitude.

They specialize in property and casualty insurance
products.

The position offered is full-time. Some remote work options may be
available.

Qualifications

Requirements

- Possess an upbeat, positive and enthusiastic attitude.

- Proficiency to multi-task, follow-thru and follow-up

- Great Customer Service Skills and outstanding verbal communication
skills

- Ability to tactfully handle stressful and difficult situations

- Is a team player with a can-do attitude.

Responsibilities

- Process customer policy change requests.

- Respond to all inquiries, service requests, and sales requests
within specified timeframe.

- Write and service policies in the Guidewire system

- Perform policy reviews to correct issues and optimize coverage
options based upon client needs

- Meet with clients in person

- Cross-selling and client retention tasks

- Assist with marketing and lead follow-up

- Organize documentation received from clients and carriers in agency
CRM system

Why is This a Great Opportunity

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Retirement Plan

Apply here today or at 

Job Openings - MEO Staffing

The Senior Customer Service Rep - AKA Lead Program Support Specialist - is responsible for responding to correspondence addressed to the GM Executive Office related to the Loyalty Line of Business. This role serves as the escalation point for the contact center offline support group, handling difficult consumer and dealer issues.

Responsibilities:

• Provide excellent customer service with an emphasis on soft skills, proactive resolution, de-escalation tactics, and empathy in all interactions.
• Create, document, and manage cases toward resolution.
• Offer updates or recommendations on existing cases belonging to other departments.
• Manage dealer and field personnel issues received by phone or email.
• Maintain the Special Service process and procedure manual to ensure it is up-to-date and relevant for all products and services.
• Prepare accurate and timely status reports and executive summaries as requested.
• Handle all inbound emails and CRM application issues, routing them to the necessary departments based on urgency.
• Make informed decisions on handling unusual escalations or seek guidance from the management team when necessary.

Qualifications:

• Strong preference for experience working with the Salesforce platform.
• Automotive and dealer experience strongly preferred.
• Self-starter who excels at working independently within a diverse team environment.
• Excellent written and verbal business communication skills.
• Strong attention to detail, organizational skills, and multitasking ability in a fast-paced environment.
• Working knowledge of multiple computer platforms, browsers, and operating systems.
• Experience with MS Office products: Outlook, Excel, Word.
• Use available resources to ensure customer satisfaction and retention.
• Listen to customer concerns and diffuse frustration by providing options and solutions.
• Document all pertinent information using appropriate tracking methods.
• Minimum of 3-5 years of experience providing customer service support and handling concerns through multiple contact channels (phone, face-to-face, written correspondence, client/portfolio managers, etc.).
• Minimum of 3-5 years of experience in customer service, retail, and/or sales environment.
• Demonstrated ability to effectively manage and prioritize multiple tasks—reprioritization skills are also required.
• Demonstrated effective interpersonal skills for interaction with all levels of staff, clients, vendors, and consultants, even in stressful situations.

Description
English $17. Bilingual in Spanish $8.50.
Mortgage Servicing Class - 10/29 Start Date
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations
***NO TIME OFF IN FIRST 6 WEEKS!***
Responsibilities:
- Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
- This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
- Will receive questions from borrowers, insurance agents and financial institutions.
- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
- Majority of calls will be in regards to payment and/or coverage questions.
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills
customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix
Top Skills Details
customer service,call center,data entry
Additional Skills & Qualifications
***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***
MUST HAVE:
- At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
- Efficient in using a windows PC computer and navigating their software system (super easy to learn)
- typing: at least 35 WPM
- Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
- **internet connection** - will be required to train remote and work remote.
- Reliable transportation
NICE TO HAVE:
- 2+ years of call center experience
- Insurance or mortgage BGC
DQ'S:
- No relevant recent experience of call center or Admin
- No active internet connection (Unless they are willing to be completing in office)
- Unable to work in the office
- Poor communication skills (includes tone of voice)
- Needing time off in first 4 weeks
Experience Level
Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're Hiring! We are looking for dedicated Mortgage Customer Service Representatives to work at the following locations:
+ Troy, Michigan
+ Daytona, Florida
Job Details:
Job title: Mortgage Customer Service Representative
Placement: Contract to Hire
Work setting: Onsite training until released to Hybrid schedule
Pay: $17 per hour
Training Schedule: (30 days onsite)
Monday - Friday 9:30AM - 6:00PM
Post Training Work Shift: (Hybrid)
Shifts available
Monday - Friday 10:30AM - 7:00PM
Monday - Friday 11:30AM - 8:00PM
Hybrid schedule will depend on your performance, meeting adherence, quality and attendance.
***NO TIME OFF IN FIRST 6 WEEKS!***
Responsibilities:
- Handling 35-45 inbound calls per day (average call duration: 11-14 minutes)
- Assist borrowers, insurance agents and financial institutions with homeowners insurance inquiries
- Address payment and coverage questions
- Navigate multiple systems to research and document calls
- Ensure accurate and professional responses
- Apply problem-solving skills to resolve issues efficiently
Required Skills and Qualifications:
+ GED or High School Diploma
+ at least (1) year of recent Call Center experience
+ Strong verbal and written communication
+ Reliable internet connection for remote work
+ Reliable transportation
Additional Skills & Qualifications Needed:
+ Basic Computer Literacy (at least 70%)
+ One Minute Typing Test (at least 35WPM)
#priorityeast #priorityeast #priorityeast #priorityeast #priorityeast
Pay and Benefits
The pay range for this position is $7.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Mortgage Servicing Reps Wanted - Class Starts 10/29!
English: $17/hr | Bilingual (Spanish): $8.50/hr
#PRIORITYEASE
Ready to level up your career in customer service? Join a fast-paced, high-impact team where your voice matters and your skills shine. If you're driven, detail-oriented, and ready to grow-this is your moment.
What's in It for You:
+ Competitive pay with bilingual bonus
+ Hybrid schedule after training
+ Career growth in the mortgage and insurance industry
+ Supportive team environment
Training & Schedule:
+ Start Date: October 29
+ Training: First 30 days on-site | 9:30 AM - 6:00 PM
+ Post-Training Hybrid Shifts: 10:30 AM - 7:00 PM or 11:30 AM - 8:00 PM
+ Heads Up: No time off allowed during the first 6 weeks
What You'll Be Doing:
+ Handle 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions
+ Assist with homeowners insurance questions, payments, and coverage details
+ Navigate multiple systems to research and document calls
+ Solve problems quickly and professionally while meeting quality standards
Must-Haves:
+ 1+ year of recent customer service experience (call center or admin preferred)
+ Typing speed of 35 WPM or higher
+ Strong verbal and written communication skills
+ Comfortable using a Windows PC and learning new systems
+ Reliable internet and transportation
Bonus Points For:
+ 2+ years of call center experience
+ Experience in mortgage or insurance
Not a Fit If You:
+ Lack recent call center or admin experience
+ Don't have internet access (unless working fully on-site)
+ Can't commit to the first 6 weeks without time off
+ Struggle with professional communication
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
English $17. Bilingual in Spanish $8.50. Mortgage Servicing Class - 10/29 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 6 WEEKS!*** Responsibilities: - Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. - This person will be responsible for handling inbound calls pertaining to insurance servicing questions. - Will receive questions from borrowers, insurance agents and financial institutions. - The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. - Majority of calls will be in regards to payment and/or coverage questions. - The CSR must be able to multi-task between various systems to research and document the phone calls. - The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills
customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix
Top Skills Details
customer service,call center,data entry
Additional Skills & Qualifications
***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)*** MUST HAVE: - At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) - Efficient in using a windows PC computer and navigating their software system (super easy to learn) - typing: at least 35 WPM - Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) - **internet connection** - will be required to train remote and work remote. - Reliable transportation NICE TO HAVE: - 2+ years of call center experience - Insurance or mortgage background DQ'S: - No relevant recent experience of call center or Admin - No active internet connection (Unless they are willing to be completing in office) - Unable to work in the office - Poor communication skills (includes tone of voice) - Needing time off in first 4 weeks
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.