819 Customer Service jobs in Short Hills
Customer Service Representative
11201 Brooklyn
$62075 - $90191 per year
Total Commerce 1836
Posted 4 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Company Details
Established in 2016, 1836 Total Commerce aims to deliver unparalleled thermal comfort using breathable, sustainable, and ultra-soft fabrics. With a dedicated team and loyal customers, we've grown into a global household name. Our mission is to redefine warmth and comfort for millions worldwide, making a positive impact. Through strategic use of the Amazon platform, we've become a leading brand in our niche, showcasing remarkable growth over the past eight years.
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0
Customer Service Representative
10001 New York
$25 - $40 per hour
Vip Auto Outlet
Posted 20 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Company Details
Welcome to the VIP Auto Outlet website, a fast and convenient way to research and find a used vehicle that is right for you. If you are looking for a used car, truck, or SUV you will find it here. We have helped many customers in or near Maple Shade, Philadelphia, Mt. Laurel, Marlton and Cherry Hill find the perfect used car.
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1
Customer Service Representative
07666 Teaneck, New Jersey
Veolia North America
Posted 6 days ago
Job Viewed
Job Description
**Company Description**
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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2
Customer Service Representative
07666 Teaneck, New Jersey
Veolia North America
Posted 6 days ago
Job Viewed
Job Description
**Company Description**
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
View Now
3
Customer Service Representative
07666 Teaneck, New Jersey
Veolia North America
Posted 6 days ago
Job Viewed
Job Description
**Company Description**
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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4
Customer Service Representative
07666 Teaneck, New Jersey
Interstate Waste Services, Inc.
Posted 6 days ago
Job Viewed
Job Description
**Overview**
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based in the our Teaneck office 40-hour work week; some weekends are applicable.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Handle all phone, email, and chat inquiries providing an expedited resolution.
+ Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
+ Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
+ Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
+ Provide service and pricing recommendations to new and existing customers.
+ Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
+ Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
+ Adapt to frequent changes in the work environment as company continues to grow and expand.
+ Perform additional duties as assigned.
**Requirements and Qualifications:**
+ Minimum of 1-3 years' experience working in a customer facing role, preferably in a call center.
+ College degree a plus
+ Impeccable communication skills, both written and verbal.
+ Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
+ Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
+ Ability to provide superior customer service through active listening and purposeful remedy.
+ Ability to be agile and work in ambiguous environments.
+ Affinity for quality and customer service.
+ Passionate, empathetic, understanding, and compassionate.
+ A self-starter with strong prioritization, time management, and organizational skills.
+ Enthusiastic team player with a strong sense of ownership and can-do attitude.
+ Fluency in English; bilingual Spanish or Mandarin is a plus.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training_
**Salary Range Minimum**
USD $22.50/Hr.
**Salary Range Maximum**
USD $24.00/Hr.
**ID** _2025-3802_
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Regular Full-Time_
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based in the our Teaneck office 40-hour work week; some weekends are applicable.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Handle all phone, email, and chat inquiries providing an expedited resolution.
+ Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
+ Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
+ Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
+ Provide service and pricing recommendations to new and existing customers.
+ Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
+ Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
+ Adapt to frequent changes in the work environment as company continues to grow and expand.
+ Perform additional duties as assigned.
**Requirements and Qualifications:**
+ Minimum of 1-3 years' experience working in a customer facing role, preferably in a call center.
+ College degree a plus
+ Impeccable communication skills, both written and verbal.
+ Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
+ Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
+ Ability to provide superior customer service through active listening and purposeful remedy.
+ Ability to be agile and work in ambiguous environments.
+ Affinity for quality and customer service.
+ Passionate, empathetic, understanding, and compassionate.
+ A self-starter with strong prioritization, time management, and organizational skills.
+ Enthusiastic team player with a strong sense of ownership and can-do attitude.
+ Fluency in English; bilingual Spanish or Mandarin is a plus.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training_
**Salary Range Minimum**
USD $22.50/Hr.
**Salary Range Maximum**
USD $24.00/Hr.
**ID** _2025-3802_
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Regular Full-Time_
View Now
5
Customer Service Representative
07188 Newark, New Jersey
Conduent
Posted 12 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Description for Internal Candidates
**Customer Service Representative**
**Onsite in Newark, NJ**
Hourly rate $16.50/hr
**What you get:**
+ Full-time Employment with Benefits day one including paid Holidays.
+ $6.50/hr
+ Bilingual in Spanish 17.50/hr
+ Paid Training
+ Great Work Environment
**Requirements:**
+ Must be at least 18 years of age or older.
+ Must have a High School Diploma, or equivalent.
+ Must be able to submit to a background check and drug test.
+ Must be able to work 10:15am to 7:15pm any day of the week
**Summary:**
As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
**What you will be doing:**
+ Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
+ Identify customer needs to ensure the customer is provided complete and accurate information.
+ Process required transactions via mainframe or web-based applications.
+ Submit research requests in a concise yet accurate manner.
+ Maintain a thorough knowledge of the company and client programs, policies, and technology.
+ Communicate effectively in a warm and empathetic manner.
+ Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
+ Provide support to other positions/operations in cases during heavy workloads or absences.
**People who succeed in this role have:**
+ The ability to convey complex information in clear and concise terms to ensure customer understanding.
+ Strong work ethic.
+ Effective and accurate written and verbal communication skills.
+ Effective problem-solving skills.
+ Customer Service Experience.
+ Can navigate multiple applications and research solutions with ease
+ Love helping people and guiding them to the best solution for their issue
+ Are excited by innovative technology
+ Provide calm conflict resolution and problem solving for frustrated customers
+ Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
+ Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is 16.50/hr.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
Description for Internal Candidates
**Customer Service Representative**
**Onsite in Newark, NJ**
Hourly rate $16.50/hr
**What you get:**
+ Full-time Employment with Benefits day one including paid Holidays.
+ $6.50/hr
+ Bilingual in Spanish 17.50/hr
+ Paid Training
+ Great Work Environment
**Requirements:**
+ Must be at least 18 years of age or older.
+ Must have a High School Diploma, or equivalent.
+ Must be able to submit to a background check and drug test.
+ Must be able to work 10:15am to 7:15pm any day of the week
**Summary:**
As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
**What you will be doing:**
+ Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
+ Identify customer needs to ensure the customer is provided complete and accurate information.
+ Process required transactions via mainframe or web-based applications.
+ Submit research requests in a concise yet accurate manner.
+ Maintain a thorough knowledge of the company and client programs, policies, and technology.
+ Communicate effectively in a warm and empathetic manner.
+ Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
+ Provide support to other positions/operations in cases during heavy workloads or absences.
**People who succeed in this role have:**
+ The ability to convey complex information in clear and concise terms to ensure customer understanding.
+ Strong work ethic.
+ Effective and accurate written and verbal communication skills.
+ Effective problem-solving skills.
+ Customer Service Experience.
+ Can navigate multiple applications and research solutions with ease
+ Love helping people and guiding them to the best solution for their issue
+ Are excited by innovative technology
+ Provide calm conflict resolution and problem solving for frustrated customers
+ Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
+ Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is 16.50/hr.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
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6
Customer Service Representative
07509 Paterson, New Jersey
Robert Half
Posted 13 days ago
Job Viewed
Job Description
Description We are looking for a skilled and success-driven Customer Service Representative to join our team in Paterson, New Jersey. This role involves supporting business-to-business (B2B) clients in the interior design, wholesale, and industrial sectors. The ideal candidate will excel at fostering strong customer relationships while ensuring the smooth handling of orders and inquiries.
Responsibilities:
- Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.
- Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.
- Cultivate trust-based relationships with clients through open and proactive communication.
- Address customer complaints professionally, ensuring timely resolution.
- Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.
- Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.
- Offer assistance to other departments when necessary, contributing to a team-oriented environment. Requirements - Demonstrated experience in customer service within a B2B or manufacturing context.
- Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.
- Familiarity with ERP systems such as SAGE100 is advantageous.
- Strong verbal and written communication abilities.
- Capability to multitask and maintain organization in a fast-paced setting.
- Solid math skills and proficiency in measurement conversions.
- A positive attitude and willingness to learn new tools and processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.
- Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.
- Cultivate trust-based relationships with clients through open and proactive communication.
- Address customer complaints professionally, ensuring timely resolution.
- Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.
- Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.
- Offer assistance to other departments when necessary, contributing to a team-oriented environment. Requirements - Demonstrated experience in customer service within a B2B or manufacturing context.
- Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.
- Familiarity with ERP systems such as SAGE100 is advantageous.
- Strong verbal and written communication abilities.
- Capability to multitask and maintain organization in a fast-paced setting.
- Solid math skills and proficiency in measurement conversions.
- A positive attitude and willingness to learn new tools and processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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7
Customer Service Representative
07074 Moonachie, New Jersey
Dal-Tile Corporation
Posted 18 days ago
Job Viewed
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
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8
Customer Service Representative
08859 Madison Park, New Jersey
DuPont
Posted 19 days ago
Job Viewed
Job Description
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers ( MicroSystems, (HDM), is a 50-50 joint venture between Showa Denko and DuPont. We are a growing global technology business selling electronic materials to first tier manufacturing companies in the semiconductor industry. Our dynamic team based on-site at the **Parlin, NJ** site is seeking a highly motivated **Customer Service Specialist** (CSS) to deliver excellent customer service. S/he is responsible for a group of clients, managing and resolving customer complaints. S/he investigates customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs. An exceptional CSS possesses advanced product knowledge, interprets questions/requests and ensures proper resolution.
The Customer Service Specialist has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. S/he interfaces with customers as well as internal and external functional partners. By building successful relationships, s/he aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the s/he to translate the customers' needs into information upon which the CSS, the business and other functions can make decisions and promptly act.
As Customer Service Specialist- HDM, you will:
- Investigate customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs.
- Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve
- Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
- Create and maintain customer profiles and other documentation in SharePoint or SAP
- Identify areas for improvement and implement change to consistently strive for greater effectiveness and efficiency
- Execute complex work processes through multiple systems and technology
- Leverage multiple internal resources to optimize customer satisfaction and cost to serve objectives for the business
- Work with Sales/Headquarter Sales/Technical Team on quotes, new customer set-up/changes, pricing, forecast demand planning, order fulfillment issues, complaints, new part development and samples
- Log into customer portals to review supplier releases
- Manage customer consignments
- Work with finance to resolve delinquent account receivables
**Qualifications**
- A minimum High School diploma, G.E.D. or equivalent is required; a bachelor's degree is strongly preferred
- A minimum 5 years previous customer service experience with emphasis on sales to cash and order management process experience from initial order entry to product delivery is required
- Import/Export experience to include logistics and import/export regulatory knowledge
- Proficiency in SAP R/3, S4 Hana, or another ERP system is desired not required
- Intermediate Microsoft Office proficiency required (Outlook, Excel, PowerPoint, Word)
- Professional phone communications and interpersonal skills with multiple functional groups both internally and externally to develop and sustain positive and productive customer relationships
- Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to monitor and review high volume of daily emails
- Ability to engage and resolve detailed issues
- Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively
- Demonstrate a willingness to actively commit to one's work and to invest one's time, talent, and best efforts to accomplish organizational goals
- Work well in a team setting, embrace others' differences and constructive feedback
- This position operates on a standard weekday schedule; overtime may be required per business need
- This position is based in Parlin, NJ, and requires less than 5% of travel
- A minimum requirement for this U.S. based position is the ability to work legally in the United States; No visa sponsorship/support is available for this position.
Join our Talent Community ( to stay connected with us!
On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the "Intended Electronics Separation")*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
_(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing?_ _For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont's_ _announcement ( ._
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information ( .
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page ( .
The Pay range for this role is $26.05 - $40.93 Hourly
**How Base Pay is Determined:** DuPont has job leveling frameworks that help organize roles based on progressive levels of responsibility, proficiency and qualifications. Each role has an associated pay range (or an established pay rate for some roles) based on the competitive market in each country where we operate. Each individual's pay is based on a variety of factors, including their role and the associated pay range for that role, their geographic location (i.e., country, state, metropolitan area), as well as their skills, experience, education and certifications, and performance.
The Customer Service Specialist has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. S/he interfaces with customers as well as internal and external functional partners. By building successful relationships, s/he aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the s/he to translate the customers' needs into information upon which the CSS, the business and other functions can make decisions and promptly act.
As Customer Service Specialist- HDM, you will:
- Investigate customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs.
- Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve
- Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
- Create and maintain customer profiles and other documentation in SharePoint or SAP
- Identify areas for improvement and implement change to consistently strive for greater effectiveness and efficiency
- Execute complex work processes through multiple systems and technology
- Leverage multiple internal resources to optimize customer satisfaction and cost to serve objectives for the business
- Work with Sales/Headquarter Sales/Technical Team on quotes, new customer set-up/changes, pricing, forecast demand planning, order fulfillment issues, complaints, new part development and samples
- Log into customer portals to review supplier releases
- Manage customer consignments
- Work with finance to resolve delinquent account receivables
**Qualifications**
- A minimum High School diploma, G.E.D. or equivalent is required; a bachelor's degree is strongly preferred
- A minimum 5 years previous customer service experience with emphasis on sales to cash and order management process experience from initial order entry to product delivery is required
- Import/Export experience to include logistics and import/export regulatory knowledge
- Proficiency in SAP R/3, S4 Hana, or another ERP system is desired not required
- Intermediate Microsoft Office proficiency required (Outlook, Excel, PowerPoint, Word)
- Professional phone communications and interpersonal skills with multiple functional groups both internally and externally to develop and sustain positive and productive customer relationships
- Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to monitor and review high volume of daily emails
- Ability to engage and resolve detailed issues
- Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively
- Demonstrate a willingness to actively commit to one's work and to invest one's time, talent, and best efforts to accomplish organizational goals
- Work well in a team setting, embrace others' differences and constructive feedback
- This position operates on a standard weekday schedule; overtime may be required per business need
- This position is based in Parlin, NJ, and requires less than 5% of travel
- A minimum requirement for this U.S. based position is the ability to work legally in the United States; No visa sponsorship/support is available for this position.
Join our Talent Community ( to stay connected with us!
On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the "Intended Electronics Separation")*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
_(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing?_ _For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont's_ _announcement ( ._
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information ( .
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page ( .
The Pay range for this role is $26.05 - $40.93 Hourly
**How Base Pay is Determined:** DuPont has job leveling frameworks that help organize roles based on progressive levels of responsibility, proficiency and qualifications. Each role has an associated pay range (or an established pay rate for some roles) based on the competitive market in each country where we operate. Each individual's pay is based on a variety of factors, including their role and the associated pay range for that role, their geographic location (i.e., country, state, metropolitan area), as well as their skills, experience, education and certifications, and performance.
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