35 Customer Service jobs in Sidney
Customer Service Representative
Posted today
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Job Description
Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.
As the Customer Service Representative, you act as a resource to customers. Coordinate with other internal departments to resolve issues and follow through with the client until completion. Use discretion/decision-making authority as needed to resolve customer issues.
You will contribute by:
- Recommend replacement products or services based on customer requirements.
- Provide alternative product options for discontinued product.
- Process and manage requests to change or cancel the customer order.
- Order coordination/management.
- Provide basic - intermediate technical support.
- Manage large amounts of calls, emails, and direct messages daily.
- Build sustainable relationships through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet individual/team goals consistently.
- Keep records of customer interactions and ensure the proper proactive follow-ups occur.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Code all calls accurately.
- Answer questions about warranties, terms of sale, and shipping information.
- Coordinate customer issues acting as the liaison with Rittal internal teams.
- Identify and assess customers' needs to achieve satisfaction.
- Proactively communicate with the sales team and distributors about customer concerns or issues.
- Utilize computer technology to manage daily tasks.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Thinks outside the box to resolve customer issues and create a solution.
- Follow the Tangro process accurately.
- Being able to effectively distinguish Service and Technical support issues and assisting the customer by getting them to the correct department.
- Basic product knowledge.
- Basic Microsoft skills.
- Provide tracking information for USA shipments and Germany shipments.
- Follow the proper procedures to generate airfreight quotes.
- Expedite for parts that are being assembled in our modification centers.
- Use the quoting tool on carriers' websites to give accurate parcel/freight quotes.
- Utilize SAP to create quotations for customers accurately.
- Using the Rittal Resource center to manage customer accounts, add users and companies.
What we are looking for is:
- Excellent communication skills both verbal and written.
- Strong listening, analytical and problem-solving skills.
- Effectively handle stressful calls in a professional manner.
- Listens and follows direction.
- Knows and follows office etiquette.
- Reflects corporate values and culture.
- Able to meet deadlines with the highest degree of accuracy.
- Detail-oriented and capable of prioritizing multiple tasks.
- Able to work well in a group environment as well as independently.
- Able to foresee problems and demonstrate proactive solutions.
- Demonstrates courteous and professional behavior.
- On time and dependable.
- Must have the ability to meet the call metric standards.
- Takes initiative to identify a potential problem, while educating to avoid in the future.
- Willing to stay late or come in early when needed.
- Friendly and cooperative attitude.
- Demonstrates the ability to recognize important situations.
- Participate in training to gain advance knowledge of products, and customer relationship skills.
- Participates in Trade Shows and Customer Visits.
- Other duties, responsibilities, or projects as assigned or required by Manager.
What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment, so that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at .
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Customer Service Representative
Posted 16 days ago
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**Job Summary**
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.
**Responsibilities**
+ Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
+ Proactive with good decision-making skills, able to work in an empowered environment
+ Excellent follow-up skills and attention to detail
+ Project management
+ Handling wide and varied inquiries from customer calls & emails
+ Accurate entry of all assigned customer orders
+ Maintenance of customer requirements and pricing
+ EDI order monitoring and maintenance as needed
+ Product knowledge and the ability to answer questions regarding use and care
**Minimum Qualifications**
+ Associate Degree in Business Administration/Marketing or equivalent experience
+ 3+ years sales and/or customer support experience
+ Excellent oral, interpersonal, and written communication skills
+ Proficient in Microsoft Office products including Word, Excel, and Outlook
+ Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
+ Knowledge of freight terminology and shipping procedures
+ Familiarity of Credit and Collections processes
+ Ability to read and decipher quotations and purchase orders
+ Ability to enter and submit orders accurately
+ Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
**Preferred Qualifications**
+ Experience in Inside Sales Support for large volume accounts
+ Experience with Auto Quotes
+ Experience in CRM and Project Management
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.
What you do
Treat every guest like they are the most important person in the store
Greet all guests with a smile and a genuine thank you when they leave
Take pride in the store's appearance by following our "True North Ready" standards
Promote our great deals and specials to each guest
Live the "Because We Care" motto by always selling age restricted items responsibly
Ensure the store is fully stocked and help guests find what they need
Provide our guests with a "Fast, Friendly, Clean" experience each time they visit
What you need
Positive and enthusiastic attitude
Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
Ability to count products and make change, as well as read and write English clearly
Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
Multitask and balance duties while always making guests the number one priority
What we provide
Flexible shifts and a variety of schedules
PAID Training programs to ensure you are successful and have what you need to be a star
Advancement opportunities
Ongoing training and development
A challenging and exciting work environment where guest service is #1
401K with Company match *
Paid vacation*
Limited Medical and Dental plan available upon hire *
Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*
*Eligibility requirements must be met
All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense.
True North considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.
Our Core Values
Operate with the highest level of integrity by being honest and fair.
Incorporate excellence in all that we do.
Embrace diversity by respecting the rights and dignity of all people.
Provide for the health and safety of our guests, team and environment.
Reinvest in the communities we serve.
Recognize that profitability is essential to our future success.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.
What You Do
- Treat every guest like they are the most important person in the store
- Greet all guests with a smile and a genuine thank you when they leave
- Take pride in the store's appearance by following our "True North Ready" standards
- Promote our great deals and specials to each guest
- Live the "Because We Care" motto by always selling age restricted items responsibly
- Ensure the store is fully stocked and help guests find what they need
- Provide our guests with a "Fast, Friendly, Clean" experience each time they visit
What You Need
- Positive and enthusiastic attitude
- Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
- Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
- Ability to count products and make change, as well as read and write English clearly
- Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
- Multitask and balance duties while always making guests the number one priority
What We Provide
- Flexible shifts and a variety of schedules
- PAID Training programs to ensure you are successful and have what you need to be a star
- Advancement opportunities
- Ongoing training and development
- A challenging and exciting work environment where guest service is #1
- 401K with Company match *
- Paid vacation*
- Limited Medical and Dental plan available upon hire *
- Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*
- *Eligibility requirements must be met
All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense. True North considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.
Our Core Values
- Operate with the highest level of integrity by being honest and fair.
- Incorporate excellence in all that we do.
- Embrace diversity by respecting the rights and dignity of all people.
- Provide for the health and safety of our guests, team and environment.
- Reinvest in the communities we serve.
- Recognize that profitability is essential to our future success.
Customer Service Representative I
Posted 16 days ago
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Job Description
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
**SUMMARY**
This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members.
Will provide 24-hour-a-day, 7-day-a-week support to field offices including logging calls to Branches and paging on-call technicians during non-business hours responding to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate's problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems. Possesses knowledge of the organization's policies, procedures, practices, products, and services.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ Answer calls from incoming customers and dispenses call information to the appropriate Branch or Service Contractor.
+ Utilize the current system to properly log and page service calls.
+ Distribute electronic calls as needed.
+ Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications.
+ Identify service offices and/or personnel where intervention may be needed to improve processes.
+ Understand 3rd Party Companies being utilized by our key accounts to oversee proper procedures being followed regarding service calls.
+ Coordinate field notification, tracking, and payment of SPIFF programs!
+ Track Office Information Screen/SMS Scheduler updates, print, and up follow up as necessary.
+ Train and assist in the development of new hires.
+ Handle other projects as required.
Qualifications
**REQUIRED SKILLS:**
+ Proficient with Microsoft Office Products including Outlook, Word, and Excel
+ Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs.
+ Flexible scheduling, work any combination of 1st, 2nd and 3rd shifts including weekend shifts and holidays.
+ Ability to continuously learn and grow from successes and mistakes is attentive to details and accuracy and goal-oriented.
+ Demonstrates an understanding of working in a team environment and exhibits the ability to turn team diversity into an advantage.
+ Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes.
+ Recognize changing customer needs and determine process/procedure updates and/or requirements.
+ Work with IT regarding customer needs when appropriate.
+ Ability to communicate effectively verbally and in writing.
+ Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third-party servicers as well as both Key and non-Key Accounts
+ Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels.
+ Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain a pleasant and professional image.
**QUALIFICATIONS**
Education and Work Experience
+ High school diploma or GED and vocational training in office administration
+ 2 years experience in the customer support and service industry
Desired Education/Experience
+ Associates degree in business administration
+ Bilingual
+ Field service experience is a plus.
Additional information
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Physical Demands
While performing the duties of this Job, the employee is:
+ Regularly required to sit and answer phone calls.
Working Conditions
+ General office environment. Sitting, standing, walking, bending, lifting 10 lbs.
Hours of Work
Shift Schedule: Schedules include a variety of day, evening, and weekend hours. Willing to be flexible to provide the necessary coverage for peak periods, vacations, holidays, etc.
Hours: 8:00 am EST - 11:00 pm EST
**Why work for us?**
+ Competitive pay
+ Great insurance options with low premiums
+ Paid vacation and holidays
+ 401K with company match
+ Extensive on-the-job, online, and classroom training
+ Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
**Compensation Information:**
The pay rate will depend on the successful candidate's qualifications and prior experience.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Customer Service Representative- Covington, KY
Posted today
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Job Description:
The Role
Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
- Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
- A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
- Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
- A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
- Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
- Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. (Learn More)
Fidelity Investments does not offer work visas for this role
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Customer Service/Sales
Posted 9 days ago
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Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Service Manager
Posted 16 days ago
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Job Description
At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.
Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.
Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most-creating great food for great people.
Are you a dynamic leader with a passion for delivering exceptional customer experiences? We're looking for a Customer Service Manager to lead a high-performing team supporting over $500M in business across key Dealer Distribution accounts. This is a critical role at the heart of our operations, overseeing customer support for multiple trusted brands under the ITW umbrella-including Hobart, Traulsen, Baxter, Vulcan, and more.
In this fast-paced, customer-focused environment, you'll empower a team of representatives to exceed expectations in everything from order management and pricing to shipping and project coordination. You'll partner directly with the sales team, cross-functional teams, and top-tier clients-including executives and business owners. If you're an organized, detail-driven leader who thrives on building strong teams and solving complex challenges, we want to hear from you.
**Essential Job Duties**
+ Ability to lead a diverse team of individuals to support company goals and sales excellence initiatives while focusing on teamwork and the customer.
+ Knowledge and support of all key Dealer accounts.
+ Team oriented with the ability to effectively interact with co-workers, customers, sales and product groups.
+ EDI order monitoring and maintenance as needed.
+ Excellent follow-up skills and attention to detail.
+ Liaison to product groups supporting marketing initiatives, special promotions, new product launches and other programs.
+ Help manage pricing, price list creation, and all pricing issues.
**Minimum Qualifications**
+ Bachelor's degree in sales/marketing related field or equivalent job experience
+ Prior experience managing a high performing customer service team
+ Experience with ERP systems with D365 experience preferred
+ Knowledge of CRM and sales leads processing
+ Understanding of product line outlook process and how it relates to order management to support those objectives.
+ Excellent oral, interpersonal, and written communication skills
+ Skilled in Microsoft Office applications
+ Knowledge of freight terminology and shipping procedures
+ Prior experience with BRAG portal and/or Auto Quotes is helpful
+ Ability to balance supporting both internal and external customers
+ Ability to travel with the willingness to participate in trade shows or customer meetings.
**Compensation Information:**
The pay range is $0,000 - 120,000. The specific hiring rate within the posted range will depend on the successful candidate's qualification and relevant prior experiences.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Customer Service Specialist
Posted 16 days ago
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Job Description
**SUMMARY**
Hobart Service is looking for an experienced Customer Service Specialist. This position is critical to the ongoing success and growth to the heart of our business. The Customer Service Specialist conducts administrative work performed in the local branch including, but not limited to: Accounts Receivable, Accounts payable, vacation tracking and absences, dispatching, providing outstanding customer service, and working with both service and parts departments. There may be occasional work with confidential data where the effect of any disclosure may have a negative impact on the business.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
_These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._
+ Accounts Payable and Accounts Receivable
+ Receive, investigate and resolve all customer inquiries to the satisfaction of the customer
+ Proactively schedule service calls for assigned Service Technicians when needed or as a backup dispatcher
+ Follow up on completed Service Calls to verify customer satisfaction
+ Understand 3rd Party Companies/technology platforms utilized by our key accounts to oversee proper procedures are being followed
+ Perform office management functions as necessary, such as assisting with tracking of consignment, assisting walk-in customers, handling phone calls for supervisor, etc.
+ Duties as assigned by Branch Manager
**QUALIFICATIONS**
_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Education and Work Experience
+ Accredited High School diploma, Business or trade school or GED
+ 3-5 years of similar experience
Desired Education/Experience
+ Associate's or Bachelor's preferred
Job -Specific Knowledge
_To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job._
+ Leadership - demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
+ Finance & Accounting - Intermediate knowledge of inventory drivers of a business (e.g. analysis of inventory reports, setting and administering a budget, expense control, pay practices and laws, etc.)
+ Sales & Marketing - Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
+ Customer Service - Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
COMPETENCIES
_To perform the job successfully, an individual should demonstrate the following competencies._
Technical and Analytical Skills
+ Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
+ Synthesizes complex or diverse information.
+ Collects and researches data.
+ Uses intuition, experience, and data to drive decision making.
+ Designs workflows and procedures.
Innovation
+ Displays original thinking and creativity.
+ Meets challenges with resourcefulness.
+ Generates suggestions for improving business.
+ Develops innovative approaches and ideas.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Time Management and Communication Skills
+ Must be dependable, have good attendance, be punctual, and have a positive attitude.
+ Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
+ Demonstrated ability to communicate orally with individuals from within and outside the organization.
+ Demonstrates crisis/conflict resolution skills.
+ Ability to self-motivate and self-direct with little to no supervision.
+ Thrives in multi-tasking environment and can adjust priorities quickly
Leadership Skills
+ Effective organizational, leadership and presentation skills.
+ Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
+ Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas with the organization.
+ Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).
+ Makes self-available to staff.
+ Provides regular performance feedback.
+ Solicits and applies customer feedback (internal and external).
+ Continually works to improve supervisory skills.
+ Establishes and maintains effective, collaborative work relationships both internally and externally.
+ Effectively recruits candidates and interviews job applicants for open positions, supporting ITW Diversity and Inclusion strategies.
+ Represents Hobart Service within their community well.
+ Recognize unusual or emergency situations and take appropriate action
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Physical Demands
+ Extensive periods of time on phone and in a seated position
+ Kneeling, squatting, bending, pushing/pulling
Working Conditions
+ Normal office environment
Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Extended hours may include nights and/or weekends
+ Normal scheduled hours cover early mornings, evenings and/or weekends
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._