102 Customer Service jobs in Somers Point
Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
The primary responsibility for this position is to provide information to patients regarding their account status, to assist customers with problem resolution and to provide clerical and administrative support to the department. A strong working knowledge of all customer service responsibilities as defined by the respective A&E tool for this position is required. These responsibilities are performed primarily through telephone, in writing, in person, and/or via correspondence.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent required.
LANGUAGE: Bi-Lingual -- Spanish -- preferred.
LICENSE/CERTIFICATION:
EXPERIENCE: Minimum 1 - 3 years' experience in a hospital business office environment in the areas of claim processing, billing and follow-up required. 1-2 years working knowledge of McKesson/STAR with an emphasis on Patient Registration/Insurance Management preferred.
1-2 year's previous customer service experience is required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred. Working knowledge of Microsoft Office specifically that of Outlook and Word required.
PERFORMANCE EXPECTATIONS
The Customer Service Representative possesses well-developed communication, interpersonal and organizational skills and interacts effectively with all levels of the organization. This position demonstrates commitment to internal and external customer service, achieves established telephone performance standards and demonstrates the ability to handle multiple tasks at once.
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Position requires sitting at a desk/computer a majority of the day and frequent walking, standing and reaching. This position also requires the ability to occasionally lift up to 10 pounds. Works with equipment such as computer terminal, fax machine, printer and copier.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to department leadership.
The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
What You'll Do:
• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. Reports customer feedback to management. Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors. Schedule loads as required. Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders. Follow attendance policy, show up for work on time and ready to work assigned shift. Perform other duties as required and assigned.
What Experience and Education You Need:
• High school diploma or general education degree (GED).
• 0-2 years of related work experience.
What Could Set You Apart:
• Ability to work in a fast paced environment and multi-task.
• Has flexibility, initiative, and experience working with challenging customers.
• Excellent communication skills and strong problem-solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Knowledge of Microsoft Office and WMS a definite plus.
Physical Requirements:
• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer:
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $16.25 to $20.25 hourly. Rate may vary based on work location.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
ABOUT US
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
Customer Service Associate
Posted today
Job Viewed
Job Description
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.
Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management
Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
Customer Service Associate
Posted today
Job Viewed
Job Description
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.
Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management
Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
Customer Service Associate
Posted 13 days ago
Job Viewed
Job Description
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Benefits
* Medical, Dental, and Vision Insurance
* Employer-Paid Life Insurance
* Disability Insurance
* Paid Time Off
* Paid Parental Leave
* 401(k) with company match
* Employee Discount
Job Responsibilities
* Greets and assists customers throughout their shopping experience
* Maximizes sales by suggesting products and up selling when appropriate
* Remains knowledgeable of the store's merchandise and current promotions
* Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
* Assists with inventory and receiving of merchandise
* Replenishes back stock to maintain appropriate levels of merchandise on the floor
* Conducts markdowns of merchandise as instructed
* Perform opening/closing duties, including securing cash registers and store security
* Communicates customer complaints and inventory concerns to management in a timely manner
* If identified as a keyholder, additional responsibilities will be assigned
* Other duties as assigned
Job Requirements
Job Requirements
* Previous retail or customer service experience is a plus, but not required
* Strong written and verbal English communication skills
* Demonstrated customer service experience
* Ability to multitask and resolve minor customer service conflicts
* Alcohol Beverage Awareness Cared (TAM Card) may be required
* Additional Security clearance may be required
* Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements - CSA, CS Leads
* Limited sitting
* Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
* Normal or corrected vision and hearing
* Can distinguish varying or specific colors, patterns, or materials to assist customers
* Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
* Typically, indoors
* Typically, in a consistent temperature
* Use of fine motor hand functions
* Lift 0-60 lbs with or without reasonable accommodation
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
Customer Service/Sales
Posted 4 days ago
Job Viewed
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
Customer Service/Sales
Posted 4 days ago
Job Viewed
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
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Customer Service/Sales
Posted 4 days ago
Job Viewed
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50