402 Customer Service jobs in Stockbridge
Customer Service Representative
Posted today
Job Viewed
Job Description
Company: Controls Inc. (“Controls” or “Company”)
Job Title: Customer Service Representative
Reports to: General Manager
Position Summary
The CSR plays an important role in interacting professionally with customers when they have questions or concerns. The right candidate will handle complaints, resolve any issues with a customer-first business mentality, process customer estimates and orders, and assist sales and field service engineers with diary appointments and customer visits, maintaining the data in the CRM system. The role is based out Controls Inc. office in Tucker (GA) and will report to the General Manager.
Key Responsibilities
- Serve as liaison and point of contact for technical support while ensuring that customer questions and enquiries are promptly addressed;
- Resolve product/service issues, troubleshooting problems and provide ongoing technical assistance to customers;
- Prepare estimates, proposals, technical documentation and follow up with prospective customers;
- Generate and send order confirmations to customers;
- Collaborate with other departments to resolve customer issues and concerns, escalating complex customer issues to the appropriate department or manager as needed;
- Continuously improve knowledge of products and services;
- Accurately document customer interactions and maintain detailed records;
- Communicate effectively with customers and keep them informed on the progress of their orders throughout the entire sales process, from inquiry through to delivery;
- Collect and analyze customer feedback;
- Develop and document knowledge into helpful content;
- Tracking customer service KPIs and metrics;
- Coordinate and schedule the field service engineers for equipment testing, installation, commissioning, calibration and repairs;
- Ensure service reports are submited by FSEs in a timely manner and submit them to Accounting to invoice;
- Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
- Ensure effective co-ordination between sales, engineering, manufacturing, service dept to ensure seamless service and customer satisfaction;
- Support invoicing, AR collections, placing of purchase orders, processing supplier invoices and other finance-related tasks (AP and AR);
- Other duties as may be assigned by the company from time to time;
Experience, Skills and Education
- High school diploma or equivalent;
- Minimum of 3 years proven work experience in a similar role, ideally within the construction or testing industries;
- Ability to manage multiple tasks and prioritize workload effectively;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent organizational skills with attention to detail, ability to meet deadlines under pressure;
- Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), ERP (NetSuite);
- Strong interpersonal and communication skills for interacting with clients, colleagues and service providers;
- Customer-focused with a positive attitude and strong problem-solving skills;
Company Background
Controls is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry.
Customer Service Representative
Posted today
Job Viewed
Job Description
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Weekly Bonus Potential
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predictable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
Great if you have:
- Retail and customer service experience
- Sales associate or cashiering experience
- High school diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
What You'll Do :
• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned.
What Experience and Education You Need :
• High school diploma or general education degree (GED).
• 0-2 years of related work experience.
What Could Set You Apart :
• Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills
Physical Requirements :
• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer :
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $18.50 hourly
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
1-3 years Customer Service experience, door industry preferred.
Attention to detail and problem solving.
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
Basic math skills required.
Willingness to learn product and processes.
Education
High School Diploma or GED
Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate controlled environment.
Ability to lift up to 50 pounds.
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an "at will" employment relationship.Qualifications
1-3 years Customer Service experience, door industry preferred.
Attention to detail and problem solving.
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
Basic math skills required.
Willingness to learn product and processes.
Education
High School Diploma or GED
Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate controlled environment.
Ability to lift up to 50 pounds.
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an "at will" employment relationship.Role and Responsibilities
Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required.
Delivery responsibilities as required. Including driver qualified (valid license).
Assist in unloading and loading vendor and customer vehicles.
Monitor completion of daily customer LTL shipment including UPS.
Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
Other duties as assigned.Role and Responsibilities
Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required.
Delivery responsibilities as required. Including driver qualified (valid license).
Assist in unloading and loading vendor and customer vehicles.
Monitor completion of daily customer LTL shipment including UPS.
Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
Other duties as assigned.
Customer Service Representative - Remote
Posted 2 days ago
Job Viewed
Job Description
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
***This is a remote position and can be located anywhere within the United States.**
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.
+ Formulate plans of resolution and respond appropriately and efficiently.
+ Maintain and restore customer satisfaction and partner with other teams as needed.
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
+ Proactively educate caller on program benefits.
+ Meet or exceed established call center metrics, attendance standards and quality levels.
+ Use computer tools to accurately process and document information.
+ Develop rapport with callers and appropriately adjust communication style.
+ Provide accurate information about Sharecare programs and services.
+ Escalate issues internally and follow up on escalated issues.
**Qualifications:**
+ High School Diploma
+ Prior experience in a customer service related field preferred
+ Great communication skills
+ Must be able to multi-task
+ General working knowledge of Microsoft Word & Outlook
+ Computer keyboard proficiency and internet navigation skills required
+ Have the ability to work effectively with others in a team environment
+ Ability to thrive in a fast-growing always changing environment
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Senior Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
**Primary Responsibilities (Essential Functions)**
+ Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
+ Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
+ Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
+ Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster.
+ Coordinate with cross functional teams to assign tasks to the correct departments.
+ Maintain thorough and updated customer records.
+ Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.
+ Responsible for all case management tied to the team member's assigned accounts.
+ Conduct research and work cross functionally to resolve or escalate problems.
+ Regularly review, analyze, and prepare reports on the status of customers' orders.
+ Conduct proactive calls to ensure ongoing communication with existing customers.
+ Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs.
+ Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
**Basic Required Qualifications**
+ Bachelor's degree coupled with minimum 3 years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role.
+ High level of Customer Service acumen and business acumen.
+ Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
+ Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
+ Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
+ Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
+ Ability to manage several tasks simultaneously and meet deadlines.
**Preferred Qualifications**
+ Bachelor's degree in chemistry, environmental studies or biology.
+ Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
+ Knowledge of Salesforce, Ariba, or Oracle systems.
+ Experience administering and reviewing service contracts.
+ Ability to lead account-specific projects.
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response. _
Be The First To Know
About the latest Customer service Jobs in Stockbridge !