Customer Service Representative - Onsite

Cooper, Texas Teleperformance USA

Posted today

Job Viewed

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Job Description

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Qualifications: High School Diploma or equivalent. IT/Network certifications/degrees preferred. Entry-level network troubleshooting: Ability to set up home Wi-Fi network. Ability to set up and configure router or switch. Core proficiency with a laptop or desktop computer. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

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Bilingual (Spanish/English) Customer Service Representative - Onsite

Cooper, Texas Teleperformance USA

Posted today

Job Viewed

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Job Description

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Proficient in Spanish and English 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

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Customer Service/Cashier

75482 Sulphur Springs, Texas Taco Bell

Posted 4 days ago

Job Viewed

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Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
#pando
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Customer Service/Cashier

75482 Sulphur Springs, Texas Taco Bell

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
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Customer Service/Cashier

75428 Commerce, Texas Taco Bell

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
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Customer Service/Cashier

75440 Emory, Texas Taco Bell

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
View Now

Customer Service/Cashier

75428 Commerce, Texas Taco Bell

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
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About the latest Customer service Jobs in Sulphur Springs !

Customer Service/Cashier

75440 Emory, Texas Taco Bell

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Basic Function:
To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot.
Personal Requirements, Skills, and Abilities:
+ Some high school courses preferred.
+ Must be clean, neat and well groomed.
+ Must have good interpersonal communication skills to work with customers and other employees.
+ Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
+ Must be honest.
+ Must be able to follow verbal and written instructions and read recipes.
+ Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
+ Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
+ Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
+ Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
+ Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
+ Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
+ Must be able to count money and give change correctly.
General Responsibilities:
+ Ensure customer satisfaction by providing quick, efficient service and quality products.
+ Provide excellence in quality, service and cleanliness.
+ Provide consistent product portions.
+ Maintain knowledge and operation of all equipment.
+ Follows and abides by all safety rules, policies, and procedures.
Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision.
Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.
Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.
Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
Key Activities:
+ Quickly prepares customers' orders according to specifications and with the highest possible quality.
+ Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
+ Operates cash register.
+ Assists with front line preparation procedures.
+ Operates kitchen equipment as needed.
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Pharmacy Customer Service Associate

75482 Sulphur Springs, Texas Walgreens

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
+ In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
+ Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
+ Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
+ Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
+ Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
+ Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
**Job ID:** 1663190BR
**Title:** Pharmacy Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 1130 S BROADWAY ST,SULPHUR SPRINGS,TX,75482
**Full District Office Address:** 1130 S BROADWAY ST,SULPHUR SPRINGS,TX,75482-04840-11910-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
+ Prefer good computer skills.
+ Prefer the knowledge of store inventory control.
+ Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 11910-SULPHUR SPRINGS TX
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Pharmacy Customer Service Associate

75482 Sulphur Springs, Texas Walgreens

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
+ In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
+ Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
+ Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
+ Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
+ Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
+ Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
**Job ID:** 1663192BR
**Title:** Pharmacy Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 1130 S BROADWAY ST,SULPHUR SPRINGS,TX,75482
**Full District Office Address:** 1130 S BROADWAY ST,SULPHUR SPRINGS,TX,75482-04840-11910-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
+ Prefer good computer skills.
+ Prefer the knowledge of store inventory control.
+ Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 11910-SULPHUR SPRINGS TX
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