132 Customer Service jobs in Sycamore

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.

This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!

In the Role

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Required

• High School Diploma or GED
• Must have a valid driver's license and reliable vehicle

Preferred

• Cash Handling, Sales, or Customer Service experience

Location: On-Site

The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Who We Are

Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!

Other team member benefits include:

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.

At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

Store : 1001 US 34, Plano, Illinois 60545 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Retail, Service

While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.

What you'll be doing:

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and in the computer system
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.
• You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed.

This position is located in DeKalb, IL Facility.

We'd love to hear from you if:

• You have a High School diploma or GED
• You have well-polished written communications and verbal skills
• You have two years' experience preferred within an office setting and multi-line phone system
• Bilingual ability (English/Spanish) verbal and written skills are preferred
• You are proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.)
• Professional dress required for front office environment

Compensation: The annual base salary range for this role is from $62,560 to $70,380.00

Pay Range: $16.76 - $23.54

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

The primary focus of this position is to act as representative of Midland Optical. To provide top quality service to our customers. Duties in this position are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties for this position include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general.

• Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions
• Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth
• Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention
• Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary
• Serve as a positive role model, demonstrating continuous improvement and supporting company objectives
• Ensure productivity and quality standards are met to exceed customer expectations
• Use courteous, professional language and work effectively within a team environment
• Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions
• Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories

• High school diploma or equivalent preferred
• Previous customer service experience or relevant training
• Strong communication skills, including the ability to write and comprehend short correspondence
• Professional and courteous demeanor in customer interactions
• Basic math proficiency and ability to multitask effectively
• Strong judgment and decision-making skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM

• 2-4 years of customer service experience
• Experience in a telephone or direct customer contact role
• ABO Certification

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Pay Range: $16.76 - $23.54

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

The primary focus of this position is to act as representative of Midland Optical. To provide top quality service to our customers. Duties in this position are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties for this position include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general.

• Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions
• Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth
• Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention
• Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary
• Serve as a positive role model, demonstrating continuous improvement and supporting company objectives
• Ensure productivity and quality standards are met to exceed customer expectations
• Use courteous, professional language and work effectively within a team environment
• Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions
• Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories

• High school diploma or equivalent preferred
• Previous customer service experience or relevant training
• Strong communication skills, including the ability to write and comprehend short correspondence
• Professional and courteous demeanor in customer interactions
• Basic math proficiency and ability to multitask effectively
• Strong judgment and decision-making skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM

• 2-4 years of customer service experience
• Experience in a telephone or direct customer contact role
• ABO Certification

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.

What you do

• Treat every guest like they are the most important person in the store
• Greet all guests with a smile and a genuine thank you when they leave
• Take pride in the store's appearance by following our "true north Ready" standards
• Promote our great deals and specials to each guest
• Live the "Because We Care" motto by always selling age restricted items responsibly
• Ensure the store is fully stocked and help guests find what they need
• Provide our guests with a "Fast, Friendly, Clean" experience each time they visit

What you need

• Positive and enthusiastic attitude
• Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
• Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
• Ability to count products and make change, as well as read and write English clearly
• Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
• Multitask and balance duties while always making guests the number one priority

What we provide

• Flexible shifts and a variety of schedules
• PAID Training programs to ensure you are successful and have what you need to be a star
• Advancement opportunities
• Ongoing training and development
• A challenging and exciting work environment where guest service is #1
• 401K with Company match *
• Paid vacation*
• Limited Medical and Dental plan available upon hire *
• Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*

*Eligibility requirements must be met

All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense.

True North, considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.

Our Core Values.

Operate with the highest level of integrity by being honest and fair.

Incorporate excellence in all that we do.

Embrace diversity by respecting the rights and dignity of all people.

Provide for the health and safety of our guests, team and environment.

Reinvest in the communities we serve.

Recognize that profitability is essential to our future success.

Compensation for this role is anticipated to be between $15.00 and $17.00 per hour. Actual hourly wage will be determined based on experience, skills, and other job-related factors.