87 Customer Service jobs in Tea
Customer Service Representative
57117 Sioux Falls, South Dakota
UnitedHealth Group
Posted today
Job Viewed
Job Description
_This position is Remote in MN, IA, ND, SD, WI. You will have the flexibility to work remotely* as you take on some tough challenges_
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
In this role, you'll be empowered to compassionately deliver an exceptional experience to between 30 - 40 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. At the end, you'll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST (Work hours within Central Time Zone). It may be necessary, given the business need, to work occasional overtime.
We offer 8 weeks of paid on-the-job training. The hours during training will be 8:00 am - 5:00 pm CST from Monday - Friday. **Training will be conducted virtually from your home.**
**Primary Responsibilities:**
+ Answer incoming phone calls from customers (i.e., members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
+ Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age OR older
+ 1+ years of experience in a related environment (i.e., call center, customer service, office etc.) using phones and computers as the primary job tools
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
+ Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST (Work hours within Central Time Zone) from Monday - Friday including the flexibility to work occasional overtime given the business need
**Preferred Qualifications:**
+ Health care experience
+ Call center experience
**Telecommuting Requirements:**
+ Reside within the state of Minnesota, Iowa, North Dakota, South Dakota, OR Wisconsin
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Ability to multi - task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
+ Strong communication skills, empathy
+ Critical thinking skills to problem solve and resolve customer concerns
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
In this role, you'll be empowered to compassionately deliver an exceptional experience to between 30 - 40 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. At the end, you'll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST (Work hours within Central Time Zone). It may be necessary, given the business need, to work occasional overtime.
We offer 8 weeks of paid on-the-job training. The hours during training will be 8:00 am - 5:00 pm CST from Monday - Friday. **Training will be conducted virtually from your home.**
**Primary Responsibilities:**
+ Answer incoming phone calls from customers (i.e., members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
+ Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age OR older
+ 1+ years of experience in a related environment (i.e., call center, customer service, office etc.) using phones and computers as the primary job tools
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
+ Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST (Work hours within Central Time Zone) from Monday - Friday including the flexibility to work occasional overtime given the business need
**Preferred Qualifications:**
+ Health care experience
+ Call center experience
**Telecommuting Requirements:**
+ Reside within the state of Minnesota, Iowa, North Dakota, South Dakota, OR Wisconsin
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Ability to multi - task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
+ Strong communication skills, empathy
+ Critical thinking skills to problem solve and resolve customer concerns
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO
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0
Customer Service Representative | PRN
57117 Sioux Falls, South Dakota
Avera
Posted 17 days ago
Job Viewed
Job Description
**Location:**
Avera Home Medical Equipment-Sioux Falls
**Worker Type:**
PRN
**Work Shift:**
As Needed (United States of America)
**Pay Range:**
_The pay range for this position is listed below. Actual pay rate dependent upon experience._
$18.25 - $23.75
**Position Highlights**
**You Belong at Avera**
**Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.**
**A Brief Overview**
Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.
**What you will do**
+ Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
+ Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
+ Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
+ Researches and promotes new products to display at store.
+ Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
+ Works with Access Services for appropriate verification.
+ Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.
+ Maintains up-to-date knowledge base of new products and services available.
+ Promotes services to clinic staff and physicians.
+ Works collaboratively with Site Manager for show product display that promotes positive sales efforts.
**Essential Qualifications**
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
**Required Education, License/Certification, or Work Experience:**
+ Technical Certificate One-year certificate from college or technical school; or equivalent combination of education and experience
+ 1-3 years Related experience and/or training; or equivalent combination of education and experience
**Expectations and Standards**
+ Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
+ Promote Avera's values of compassion, hospitality, and stewardship.
+ Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
+ Maintain confidentiality.
+ Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
+ Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
_Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to_ _._
At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.
The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at .
Additional Notices:
For TTY, dial 711
Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.
Avera Home Medical Equipment-Sioux Falls
**Worker Type:**
PRN
**Work Shift:**
As Needed (United States of America)
**Pay Range:**
_The pay range for this position is listed below. Actual pay rate dependent upon experience._
$18.25 - $23.75
**Position Highlights**
**You Belong at Avera**
**Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.**
**A Brief Overview**
Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.
**What you will do**
+ Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
+ Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
+ Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
+ Researches and promotes new products to display at store.
+ Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
+ Works with Access Services for appropriate verification.
+ Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.
+ Maintains up-to-date knowledge base of new products and services available.
+ Promotes services to clinic staff and physicians.
+ Works collaboratively with Site Manager for show product display that promotes positive sales efforts.
**Essential Qualifications**
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
**Required Education, License/Certification, or Work Experience:**
+ Technical Certificate One-year certificate from college or technical school; or equivalent combination of education and experience
+ 1-3 years Related experience and/or training; or equivalent combination of education and experience
**Expectations and Standards**
+ Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
+ Promote Avera's values of compassion, hospitality, and stewardship.
+ Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
+ Maintain confidentiality.
+ Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
+ Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
_Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to_ _._
At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.
The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at .
Additional Notices:
For TTY, dial 711
Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.
View Now
1
Remote Customer Service Representative
57101 Sioux Falls, South Dakota
Maximus
Posted 18 days ago
Job Viewed
Job Description
Description & Requirements Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session. Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required. Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values. Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks. Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP Prepare and distribute confidential customer documentation securely across different teams within CHDA. Other general administrative duties.
Individual Competencies
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.
The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Qualifications & Experience
- Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
- Demonstrable experience in an administrative or customer service position.
Individual Competencies
- Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to prioritise tasks effectively
- Able to deliver work to set targets and specified standards
- Self-motivated: Able to work unsupervised and use own initiative
- Able to remain calm in challenging situations
- A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
24,570.00
Apply Now
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