258 Customer Service jobs in Torrington
Customer Service Representative
Posted 1 day ago
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Job Description
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you're up for a rewarding challenge, we invite you to take the first step and apply today!
Position OverviewTilcon Connecticut has an opening for an experienced Customer Service Representative in our New Britain office. This person will support the Transportation Manager in hired hauler contract execution, driver's payroll, directing calls, assisting with dispatch, and providing exceptional customer service. This role will work closely with our Construction, Milling and Paving division. The selected candidate will be required to work in a team environment with other co-workers and managers. Our core values are safety, quality and integrity in everything we do. All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon Connecticut Inc. to coordinate, support, and actively promote our safety processes. The Customer Service Representative will report directly to the Transportation Manager and will comply with mandatory safety requirements and other functions of the team.
Key Responsibilities (Essential Duties and Functions)- Send and organize hired hauler contracts
- Evaluate insurance certificates from hired haulers and track renewals
- Input haul ticket entries for payment
- Directing calls to dispatch and other necessary departments
- Investigating waiting and travel time submissions from hired haulers
- Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
- Assuring all on site internal drivers OSHA cards are up to date
- Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
- Submit internal drivers' timecards
- Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs. assigned, etc.)
- Dispatching must be able to complete dispatch duties for support as needed
- Scheduling of internal and external haulers
- Communicating unordinary job site conditions and the correct start address
- Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
- Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
- Maintain necessary records and documentation
Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodations, using some combination of skills and abilities.
Education/Experience- High school diploma or equivalent
- 2 years' dispatching or in a relative customer service role
- Ability to work independently and make decisions as well as work effectively in a team environment.
- Good problem solving skills.
- Ability to utilize resources and take initiative.
- Ability to write routine reports and correspondence
- Ability to multi-task and triage as needed without getting overwhelmed.
- Excellent written and verbal skills, strong interpersonal skills and ability to diplomatically handle challenging situations.
- Ability to speak effectively to customers or employees of organization.
- Expertise with Microsoft Office Suite, particularly Excel and Word.
- Expertise with Adobe PDF and DocuSign
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to sit, walk and stand for periods of time. The employee is required to use a computer for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust to focus.
Continuous: sit, fine motor, repetitive motion, right, left
Frequently: walk, drive
Occasionally: bend, kneel, squat, climb, stand, reach
This position requires an employee to lift:
Frequently: 0-10 lbs
Occasionally: 10-25 lbs
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually quiet.
Continuous: working with others
Occasionally: hot weather, cold weather, wet weather, exposed to noise, exposed to high heat, moving equipment
Internal applicants: Prior to applying for any internal position, it is a requirement that employees must first notify their manager.
What CRH Offers You- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Customer Service Representative
Posted 1 day ago
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Job Description
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
ResponsibilitiesAs a Midas Customer Service Representative, you will be performing the following duties:
- Deliver exceptional customer service while listening and consulting customers
- Following up with customers, services requested, estimated completion times, etc.
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed
- Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
- Maintain inventory counts
- Overall cleanliness and organization of the facility
- Other duties as assigned
- Excellent customer service disposition
- Good communication skills
- Leadership ability
- Team building skills
- Ability to work a flexible retail schedule including weekends, evenings, and holidays
- Valid drivers license
Compensation: $18.00 - $22.00 per hour
Joining our team is an opportunity to become part of a dynamic, environment that strikes the perfect balance between corporate efficiency and the warmth of a family-owned business. Here are a few reasons why you should consider working with us:
- Team Environment: Despite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. Youll find that our team members genuinely care about each others success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive.
- Professional Development: We are committed to helping our employees grow both personally and professionally. Whether youre interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations.
- Customer Satisfaction: As an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, youll have the chance to make a positive impact on our customers lives every day, ensuring they leave satisfied and eager to return.
- Innovation: In an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether its implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
- Work-Life Balance: While we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us.
Joining our team means becoming part of a company that values sales excellence, teamwork, professional development, customer satisfaction, innovation, and work-life balance. If youre ready to embark on a rewarding career in automotive repair and be part of a company that feels like family while delivering corporate-level performance, wed love to hear from you!
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.
Customer Service Representative
Posted 1 day ago
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Job Description
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ' Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative
Posted 3 days ago
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Job Description
**Position Overview:**
We are seeking a compassionate and detail-oriented **Customer Support Representative I** to join our customer service team in Avon, CT. This role is focused on providing support to Medicare participants, primarily individuals aged 65 and older. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to navigate sensitive healthcare-related issues with empathy and professionalism.
**Key Responsibilities:**
+ Serve as the primary point of contact for Medicare members, providers, pharmacies, and other insurance carriers.
+ Assist with claim and prescription-related issues via phone and email.
+ Clearly explain benefits and resolve inquiries with patience and care.
+ Ensure timely and accurate documentation of all member interactions.
+ Collaborate with internal teams to research and resolve complex cases.
+ Follow up consistently to ensure issues are fully resolved.
+ Maintain compliance with industry regulations and complete all required training.
**Qualifications:**
+ Previous experience in customer service, ideally in a healthcare or insurance environment.
+ Knowledge of Medicare, Medicare Part D, and general insurance terminology.
+ Excellent verbal and written communication skills.
+ Strong problem-solving and organizational skills.
+ Ability to multi-task, stay focused, and pay close attention to detail.
+ Proficient in Microsoft Outlook, Word, and Excel.
+ Comfortable navigating internal databases and web-based platforms.
+ Demonstrated patience, empathy, and professionalism.
**Additional Details:**
+ **Compliance Training:** Required due to the nature of the business.
+ **Paid Lunch Benefit:** Optional food delivery service provided through DineIn Connecticut. The company covers up to $20.00 per meal.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Service Representative
Posted 3 days ago
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Job Description
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
Starting at $18.50/hr
We are seeking a compassionate, customer-obsessed _Customer Service Representative_ to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
**Key Responsibilities:**
+ **Actively listen and be an advocate for** customers, understand their needs and provide guidance and support
+ **Resolve** customer inquiries and issues efficiently while documenting all interactions.
+ **Educate** customers about available resources and assist them in navigating their options.
+ **Anticipate** customer needs and **provide proactive solutions** to enhance satisfaction.
+ **Collaborate** with team members and other departments to address service issues and improve outcomes.
+ **Document** all customer correspondence and maintain confidential records of patient information.
+ **Follow policies, procedures, and the CVS/Aetna Code of Conduct.**
Your performance will be measured by:
+ **Customer satisfaction** with the service you provide.
+ **Demonstrating CVS/Aetna's "Heart at Work" behaviors** including Putting People First, Joining Forces, and Inspiring Trust.
+ **Your ability to resolve customer issues the first time they call.**
+ **Quality and accuracy** of interactions with customers.
+ **Reporting to work and adhering to your assigned schedule.**
Our Leadership and Welcome Teams will help you succeed by providing:
+ New colleague orientation to learn about our company and your role.
+ Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
+ A supportive and inclusive culture that will allow for continuous learning and growth.
+ Ongoing coaching and mentoring support.
+ Equipment and resources needed to complete assigned work.
**Key Competencies and Behavioral Requirements:**
+ **Demonstrated empathy** and effective communication skills.
+ **Respectful and kind** demeanor in all communications while being an advocate for our customers
+ **Strong problem-solving and decision-making abilities.**
+ **Ability to manage multiple resources and tasks in a fast-paced environment.**
- This position pays a starting rate of $8.00/hour.
**Required Qualifications:**
+ 6+ months of customer service experience.
+ Basic computer skills.
+ Must be able to go onsite in Hartford, CT.
**Preferred Qualifications:**
+ 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
+ Microsoft office experience preferred.
**Education:**
High School Diploma, GED, or equivalent experience.
**You must have:**
+ High-speed internet access with adherence to workplace model and potential telework agreements.
+ Willingness to work specific hours, with flexibility.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
17.00 - 31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/13/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Senior Customer Service Representative
Posted 1 day ago
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Job Description
Placing outreach calls to eligible members and scheduling with our APRN's at various locations within the organization, with direction of Program Manager. Provide compassionate and exceptional support to patient inquiries related to the Program and t Customer Service Representative, Customer Service, Representative, Senior, Health, Retail, Healthcare, Benefits
Customer Service Representative - Remote
Posted 3 days ago
Job Viewed
Job Description
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
***This is a remote position and can be located anywhere within the United States.**
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.
+ Formulate plans of resolution and respond appropriately and efficiently.
+ Maintain and restore customer satisfaction and partner with other teams as needed.
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
+ Proactively educate caller on program benefits.
+ Meet or exceed established call center metrics, attendance standards and quality levels.
+ Use computer tools to accurately process and document information.
+ Develop rapport with callers and appropriately adjust communication style.
+ Provide accurate information about Sharecare programs and services.
+ Escalate issues internally and follow up on escalated issues.
**Qualifications:**
+ High School Diploma
+ Prior experience in a customer service related field preferred
+ Great communication skills
+ Must be able to multi-task
+ General working knowledge of Microsoft Word & Outlook
+ Computer keyboard proficiency and internet navigation skills required
+ Have the ability to work effectively with others in a team environment
+ Ability to thrive in a fast-growing always changing environment
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
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Medical Customer Service Representative
Posted 3 days ago
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Job Description
Responsibilities:
- Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.
- Update daily physician schedules promptly based on any changes, following established protocols.
- Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.
- Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.
- Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.
- Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.
- Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.
- Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.
- Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.
- Follow up daily on pending orders, securing additional documentation as required by insurance providers. Requirements - Proven experience in high-volume call center environments, preferably within medical or insurance sectors.
- Strong customer service skills with the ability to handle inbound and outbound calls effectively.
- Familiarity with medical office procedures, including patient scheduling and data entry.
- Knowledge of insurance pre-certification processes and requirements.
- Proficiency in collecting and entering detailed patient information accurately.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Excellent verbal and written communication skills.
- Comfortable working in an office-based environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Remote Customer Service Representative
Posted 18 days ago
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Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.
The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Qualifications & Experience
- Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
- Demonstrable experience in an administrative or customer service position.
Individual Competencies
- Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to prioritise tasks effectively
- Able to deliver work to set targets and specified standards
- Self-motivated: Able to work unsupervised and use own initiative
- Able to remain calm in challenging situations
- A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
24,570.00
Customer Service Representative - Accredo - Remote
Posted 9 days ago
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Job Description
RESPONSIBILITIES:
• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system.
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.
• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines. employees, answering questions, etc.
QUALIFICATIONS:
• High school diploma or GED required.
• MUST be able to work 1 night shift, until 8 pm, per week required
• 1+ years of experience in the medical field required
• 2+ years of experience as a pharmacy technician or pharmacy knowledge preferred
• Ability to obtain and retain Missouri state Pharmacy Technician License per state guidelines required
• 6 months + of experience with medical or pharmacy Prior Authorization preferred
• Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
• Excellent written and verbal communication skills
• Ability to learn quickly, maintain accurate information, and adapt.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.