53 Customer Service jobs in Urbana
Customer Service Representative
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Staples is business to business. Youre what binds us together.
Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.
As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where youll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. Youll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.
What youll be doing:
- Lead, coach, and inspire a team of inside sales professionals focused on managing Quills largest, most complex key accounts
- Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
- Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
- Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
- Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
- Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
- Foster a collaborative, inclusive culture that champions professional development and empowers talent
- Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
- Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
- Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
- Support recruiting, hiring, onboarding, and long-term development of sales talent.
- Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
- Facilitate evaluations, reviews, and performance plans while maintaining proper documentation
What you bring to the table:
- Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments
- Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling
- Demonstrated success in executive-level negotiations and multi-site account planning
- Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
- Exceptional communication, coaching, and interpersonal skills
- Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations
- Track record of fostering a high-engagement, inclusive culture and driving measurable team performance
- Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability
- Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US
- Passion for developing talent, driving enterprise growth, and championing customer success
Whats needed- Basic Qualifications
- Bachelors degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
- 7+ years of B2B sales experience with a focus on strategic or key account management
- 4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales
- Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts
- Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
- Willingness to travel up to 15% nationally
Whats needed - Preferred Qualifications:
- Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
- Background in inside sales leadership with demonstrated success in high-value, complex accounts
- Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
- Strong background in sales forecasting, territory planning, and strategic account development
- Proven success in coaching teams through C-suite engagements and high-stakes negotiations
- Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
- Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
- Base salary $0,000 to 115,000 DOE, plus sales bonus
Customer Service Associate
Posted today
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Job Description
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or assigned by corporate.
External Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
Customer Service Associate
Posted 2 days ago
Job Viewed
Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 104 N LOMBARD ST,MAHOMET,IL,61853
**Full District Office Address:** 104 N LOMBARD ST,MAHOMET,IL, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 12868-MAHOMET IL
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
Customer Service/Sales
Posted 2 days ago
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Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $15.00 - $18.00
Walgreens - Customer Service Associate
Posted today
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Job Description
At Home Customer Service
Posted 1 day ago
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Job Description
Responsibilities
You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders
Customer Service Associate I
Posted 1 day ago
Job Viewed
Job Description
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned*
Skills and Experience:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
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Retail Customer Service Cashier
Posted 1 day ago
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Location: Oakwood, IL, US, 61858
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program, Paid Time Off, Flexible Scheduling, 401(k) 100% Match up to 5%, Medical/Dental/Vision Insurance after 30 days, Competitive Pay, Career Development, Hiring Immediately
Welcome to Love's! Our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!
Job Functions:
- General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
- Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
- Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
- Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
- Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
- Ability to move, lift 25+ pounds. Ability to work in various temperatures.
Our Culture:
We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
- Gemini Motor Transport, one of the industry's safest trucking fleets.
- Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
Nearest Major Market: Champaign
Job Segment: Facilities, Seasonal, Retail Sales, Operations, Customer Service, Retail
Retail Customer Service Cashier
Posted 1 day ago
Job Viewed
Job Description
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
Welcome to Loves!
At Loves, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!
Job Functions :
- General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
- Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
- Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
- Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
- Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
- Ability to move, lift 25+ pounds. Ability to work in various temperatures.
Our Culture
We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Loves Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Loves has been fueling customers journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The companys core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the companys award-winning culture.
The Loves Family of Companies includes:
- Gemini Motor Transport, one of the industrys safest trucking fleets.
- Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.