254 Customer Service jobs in Westminster

Job Description

Job Description

Description:

Absolute Airflow has consistently provided top-notch services to residential and commercial clients, earning a reputation for reliability, expertise, and customer satisfaction. As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers. This role is crucial in maintaining and enhancing our reputation for superior customer satisfaction. You will be the liaison between our clients and our technical teams, ensuring seamless communication.

Responsibilities:

• Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency. Provide information about our HVAC services, address concerns, and assist with scheduling appointments.
• Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.
• Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.
• Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.

Requirements:

Qualifications:

• Previous experience in customer service, preferably in the HVAC industry, is desirable but not mandatory. Training will be provided.
• Excellent verbal and written communication skills. Ability to convey technical information in an understandable manner.
• Strong problem-solving skills with the ability to think on your feet and resolve issues efficiently.
• Detail-oriented with the ability to manage multiple tasks and appointments simultaneously.

Job Title: Billing Specialist
Location: Owings Mills, MD
Type: Contract
Compensation: $23.50/HR
Contractor Work Model: Onsite
Hours: Core business hours (M-F)
Job Summary
ALTA IT Services is hiring on behalf of a leading health insurance client. We are seeking a detail-oriented and experienced Healthcare Billing Customer Service Representative to join our team. This role involves managing complex billing issues, reconciling patient accounts, verifying insurance information, and supporting internal and external stakeholders. The ideal candidate must have strong experience in customer service and account reconciliation within a healthcare or insurance setting.
Onsite: Owing Mills, MD
Pay: $23.50/HR
Key Responsibilities
+ Serve as the primary point of contact for patients, insurance carriers, and internal departments regarding complex billing and collection issues.
+ Research and resolve billing inquiries via phone and written communication.
+ Review and validate billing forms for completeness and accuracy prior to submission to insurance payors.
+ Reconcile accounts receivable and ensure timely posting of payments to maximize revenue.
+ Verify patient insurance eligibility, referral, and authorization details as needed.
+ Ensure that all insurance, demographic, and eligibility information is accurately entered into the system.
+ Support the preparation of monthly billing reports and account aging summaries.
+ Comply with HIPAA guidelines and all relevant federal, state, and company regulations and procedures.
+ Identify and recommend process improvements to enhance billing workflows and customer satisfaction.
Qualifications
Required:
+ High School Diploma or GED
+ Minimum 1 years of experience in healthcare billing, reconciliation, customer service, claims operations, or finance
+ Proven experience handling account reconciliation in a healthcare or insurance environment
+ Strong customer service skills with the ability to manage challenging inquiries
Skills & Competencies
+ Proficient in Microsoft Office Suite (Excel, Outlook, Word)
+ Strong analytical and problem-solving skills
+ Excellent written and verbal communication abilities
+ Ability to work in a fast-paced environment with frequent changes in priorities
+ Strong attention to detail and organizational skills
+ Ability to meet deadlines and service expectations
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
Ref: #855-IT Baltimore
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Job Description

Our independent property and casualty insurance agency in northern Baltimore County is seeking an experienced Personal Lines CSR to join our great team!

We offer:

• A competitive salary & benefits package based on experience
• Opportunity to work 9-hour days with every other Friday off (or another selected day )
• In addition to salary, new and renewal commissions are paid on new customers brought to the agency by account managers.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Day-to-day responsibilities include:

• Following up with customers to ensure satisfaction, respond to queries, and solve or refer problems.
• Assisting producers in quoting or remarketing, and servicing existing accounts.
• Fostering strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements

Overall, were looking for a full-time licensed CSR with the following:

• Strong communication skills & customer service experience
• Strong attention to detail and work ethic
• A genuine desire and enjoyment in helping others
• Preferred, but not required, is experience servicing personal lines insurance policies and an active MD or PA Property & Casualty Insurance license (new hire will be required to pass the P&C insurance license exam within the first 90 days).

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with William Vu - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Vietnamese Speaker (Preferred)