545 Customer Service jobs in Whiting

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Job Description

Description:

We are looking for 1 person to join our team. NO EXPERIENCE IS REQUIRED! You will learn transferable skills in a multitude of fields including but not limited too. High level phone training, account management, credit card processing, and customer service.

• Collect on past due to accounts
• Maintain a positive, empathetic, and professional attitude toward customers always
• Follow up with customers that have payment issues
• Accurately and promptly document account activity
• Handle basic customer service issues
• Complete daily work based on established guidelines

• Ability to be assertive and persistent
• Knowledge of multi-line phone system
• Organization skills
• Excellent communication skills
• Close attention to detail
• Ability to multi-task
• Proficient in navigating and operating a computer

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills to engage effectively with gig workers.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software is preferred.
• A passion for supporting gig workers and improving their overall experience.

Maximus is seeking Remote Bilingual Spanish Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!

Please note: This is a temporary full-time position for the duration of the business need. This position is Remote.


All necessary equipment for the role will be provided.

Why Join Maximus?

- Competitive Compensation
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
-Professional Development Opportunities- Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include, income, identity, and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

-Guide applicants through the Medicaid, SNAP, and TANF application processes.

-Provide clear and accurate information about program eligibility criteria.

-Ensure excellent customer service by addressing client concerns with patience and professionalism.

-Document interactions notate applications, and work across multiple systems to process eligibility.

-Maintain a high standard of confidentiality.

Work Environment Requirements: This is a fast paced, highly detailed oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. This ensures that you can focus on providing the highest level of service to our clients. A reliable high-speed internet connection is also required, as all computer equipment will be provided.

Training Requirements: Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards.

WFH Dress Code Policy: When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

Preferred skills

-High Volume Call Center experience

-Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs

-Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools

-Ability to work independently in a remote environment

-Strong communication skills, both verbal and written

-High level of empathy, especially when interacting with individuals in vulnerable situations

-Strong computer skills, including the ability to navigate and work in multiple systems efficiently

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

18.46

Maximum Salary

$

18.46

Job Description

Description:

At Vintage King, we don’t just sell gear—we help musicians bring their visions to life. Whether it’s resolving order issues, or helping with a complex warranty repair, or helping with a simple shipping issue, we’re all about delivering expert support with a personal touch.

As a Customer Service & Support Representative, you’ll be the face of our Burbank facility, ensuring every visitor and caller feels welcomed and taken care of. You’ll handle front desk duties, direct inquiries, and keep things running smoothly in th store.

Beyond the desk, you’ll collaborate with our Audio Consultants to assist customers before and after sales, manage warranty and service needs, and work with our dynamic Customer Service and Support team to make sure all our customers are customers for life Your role is key to keeping our operations seamless and ensuring every client experiences the top-tier service that sets Vintage King apart.

What You’ll Do:

• Be the first point of contact for customers in person and over the phone.
• Manage front desk operations—greet visitors, answer calls, and direct inquiries.
• Support sales and service teams with order and warranty support.
• Work with vendors and internal teams to ensure smooth transactions.
• Help maintain the stellar reputation of Vintage King through top-notch service.

What You’ll Bring:

• Customer-centric mindset – You thrive on providing excellent customer service and building lasting relationships.
• Strong communication skills –Whether in person, on the phone, or over email, you communicate clearly and professionally.
• Attention to detail – You stay organized and ensure nothing slips through the cracks or gets missed.
• Problem-solving skills – You think on your feet and find solutions to customer inquiries and challenges.
• Passion for music and audio gear – You understand, appreciate, and have a good knowledge of the world of professional audio.
• Team player attitude – You enjoy working collaboratively across departments to create the best possible experience for customers.
• Experience in customer service or support – Prior experience in a similar role is a must. We are looking to add a seasoned professional to our dynamic customer support team.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to five years of relevant experience and/or training; or an equivalent combination of education and experience.
• Strong digital literacy, including proficiency with cloud-based collaboration tools, database management, and productivity software.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write clear and professional correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and team members.
• Basic mathematical skills, including addition, subtraction, multiplication, and division with whole numbers, decimals, and percentages.
• Familiarity with modern workplace communication tools (e.g., Microsoft Teams, Slack, Zoom) and ability to adapt to new software platforms.
• Ability to analyze and solve problems using critical thinking and data-driven approaches.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person