1626 Customer Service jobs in Williamsburg

We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.

Duties / Responsibilities:

• Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
• Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
• Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
• Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
• Escalate unresolved customer issues to the appropriate department for further review and resolution.
• Analyze insurance policy terms to determine whether specific losses are covered under the policy.
• Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
• Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
• Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
• Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.

Skills / Requirements / Qualifications

• Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
• Verbal Communication: Clearly and effectively conveying information when speaking with others.
• Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
• Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
• Reading Comprehension: Interpreting and understanding written content in work-related documents.
• Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
• Written Communication: Writing clearly and appropriately based on the needs of the audience.
• Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
• Social Awareness: Recognizing and understanding the emotions and reactions of others.
• Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.

Job Zones
Title: Job Zone Two – Some Preparation Needed

Education: These roles typically require a high school diploma.

Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.

Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.

Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
  
  Requirements:
• High school diploma.
• 1+ years experience in a relevant field.
• Good command of English.
• Excellent knowledge of MS Office Word and Excel.
• Strong interpersonal and communication skills.
• Ability to concentrate for lengthy periods and perform accurately with adequate speed.
• Proficient touch typing skills.

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:
As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Solid negotiating skills
• Computer proficient
• Must be flexible for weekday and weekend shifts

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!

Eric Safarian - State Farm Agency, located in Staten Island, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Base pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

• Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, assistance, and support.
• Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries.
• Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations.
• Guide callers through troubleshooting and navigating the company site/e-mail portal.
• Collaborate with other call center professionals to improve customer service.
• Transcribe phone calls.

• High school diploma or equivalent experience is required.
• Experience assisting customers and providing resolutions.
• Knowledge of HIPAA privacy information standards required.
• Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review.
• Knowledge of claim processing or claim auditing systems and call center software
• Ability to prioritize and organize workload and complete tasks independently.
• Strong quantitative and analytical problem-solving skills.
• Demonstrates excellence in listening, written communication, and interpersonal skills.
• Proficiency in Outlook, Word, Excel, and other applications.
• Previous experience handling medical records is a plus.

• Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents.
• 401(k) with Employer Match - Join the team and we will invest in your future
• Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you're not feeling well, to observe holidays.
• Wellness - We care about your well-being. From Commuter Benefits to FSAs we've got you covered.
• Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we're focused on your growth as a working professional.

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. As a Customer Service Representative, you'll have an opportunity to be a part of a team that directly impacts our company's mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.

Responsibilities:

• Provide best-in-class customer service
• Achieve and maintain quality assurance standards
• Strong active listening skills to properly interpret and resolve customer requests
• Take ownership during customer interactions and achieve first-call resolution outcomes
• Calculate and explain customer disbursements
• Process sales-related work orders
• Generate revenue reports
• Prepare correspondences for internal and external customers
• Interpret and explain contract terms
• Diffuse difficult customer interactions
• Liaise with key departments to coordinate sales-related activities
• Participate in special projects as requested

• Ability to work one weekend day (Saturday or Sunday) per week
• Bachelor's degree from an accredited college or university, or equivalent applicable experience
• Minimum of 1-2 years of customer service experience
• Excellent English verbal and written communication skills
• Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus