Customer Service Representative

05156 Springfield, Vermont Circle K

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Representative

We want you to join our team as a customer service representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a customer service representative, you will enjoy:

  • Medical, vision, dental, and life insurance/short and long term disability
  • Flexible schedules
  • Weekly pay
  • Weekly bonus potential
  • Large, stable employer
  • Fast career opportunities
  • Work with fun, motivated people
  • Task variety
  • Paid comprehensive training
  • 401K with a competitive company match
  • Flexible spending/health savings accounts
  • Tuition reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:

  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the company. Please inform the company's human resources representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

View Now

Customer Service Representative

05150 North Springfield, Vermont Performance Foodservice

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support Americas food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:
  • Input customer orders.
  • Input customer credits.
  • Input order and invoicing information accurately and in a timely manner.
  • Assist customers with orders and problems. Contact vendors and requests samples for customers.
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
  • Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
  • Attend training and Customer Service meetings.
  • Performs other related duties as assigned.
Schedule: Monday - Friday 12pm - 815pm, Weekend coverage as needed

Qualification:

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Company description

Performance Foodservice, PFGs broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
View Now

Customer Service Representative

05150 North Springfield, Vermont Performance Food Group

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

** BR**
**Job Title:**
Customer Service Representative
**Location:**
Reinhart Black River Prod (0569)
**Job Description:**
**We Deliver the Goods:**
+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
+ Growth opportunities performing essential work to support America's food distribution system
+ Safe and inclusive working environment, including culture of rewards, recognition, and respect
**Position Purpose:**
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
**Responsibilities may include, but not limited to:**
+ Input customer orders.
+ Input customer credits.
+ Input order and invoicing information accurately and in a timely manner.
+ Assist customers with orders and problems. Contact vendors and requests samples for customers.
+ Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
+ Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
+ Attend training and Customer Service meetings.
+ Performs other related duties as assigned.
**Schedule: Monday - Friday 12pm - 815pm, Weekend coverage as needed**
**Req Number:**
BR
**Address Line 1:**
449 River Street
**Job Location:**
North Springfield, Vermont (VT)
**Shift:**
1st Shift
**Full Time / Part Time:**
Full Time
**EEO Statement:**
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy ( ; (2) the "EEO is the Law" poster ( and supplement ( ; and (3) the Pay Transparency Policy Statement ( .
**Required Qualifications:**
High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
**Division:**
Performance Foodservice
**Job Category:**
Sales
**Preferred Qualifications:**
High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry. Interest in advertising and marketing.
**State:**
Vermont
**Company Description:**
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
**Benefits:**
Click Here for Benefits Information ( - $23/hourly, based on experience
View Now

Remote Customer Service Representative

05201 Old Bennington, Vermont Maximus

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
  • Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.
  • Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA.
  • Other general administrative duties.
  • Qualifications & Experience

    • Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position.

    Individual Competencies
    • Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
    • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
    • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
    • Able to prioritise tasks effectively
    • Able to deliver work to set targets and specified standards
    • Self-motivated: Able to work unsupervised and use own initiative
    • Able to remain calm in challenging situations
    • A positive enthusiastic approach to solving problems
      Proven ability to make logical and solid decisions.

    EEO Statement

    Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

    Minimum Salary

    £

    24,570.00

    Maximum Salary

    £

    24,570.00

    Apply Now

    Limited Service Customer Service Representative -(Remote)

    05201 Old Bennington, Vermont Maximus

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.

    The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

    **Must be wiling and able to accept a limited service position.**

    Why Maximus?

    Work/Life Balance Support - Flexibility tailored to your needs!

    • Competitive Compensation - Bonuses based on performance included!

    • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

    • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

    • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

    • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

    • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

    • Tuition Reimbursement - Invest in your ongoing education and development.

    • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

    • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

    • Professional Development Opportunities-Participate in training programs, workshops, and conferences

    Essential Duties and Responsibilities:

    - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Track and document all inquiries using the applicable systems.

    - Transfer/refer consumers to appropriate entities according to the established guidelines.

    Facilitate the fulfillment of caller requests for materials via mail, email, or download.

    - Facilitate translation services for non-English speaking callers according to procedures.

    - Escalate calls or issues to the appropriate designated staff for resolution as needed.

    - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

    Minimum Requirements

    - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

    - Previous experience on the Maine SBM project within the last year is required.

    - Must be willing and able to accept a Limited Service position.

    Home Office Requirements:

    - Internet speed of 25mbps or higher required (you can test this by going to

    - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.00

    Maximum Salary

    $

    17.00

    Apply Now

    Limited Service Customer Service Representative -(Remote)

    05201 Old Bennington, Vermont Maximus

    Posted 21 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.

    The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

    **Must be wiling and able to accept a limited service position.**

    Why Maximus?

    Work/Life Balance Support - Flexibility tailored to your needs!

    • Competitive Compensation - Bonuses based on performance included!

    • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

    • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

    • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

    • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

    • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

    • Tuition Reimbursement - Invest in your ongoing education and development.

    • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

    • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

    • Professional Development Opportunities-Participate in training programs, workshops, and conferences

    Essential Duties and Responsibilities:

    - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Track and document all inquiries using the applicable systems.

    - Transfer/refer consumers to appropriate entities according to the established guidelines.

    Facilitate the fulfillment of caller requests for materials via mail, email, or download.

    - Facilitate translation services for non-English speaking callers according to procedures.

    - Escalate calls or issues to the appropriate designated staff for resolution as needed.

    - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

    Minimum Requirements

    - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

    - Previous experience on the Maine SBM project within the last year is required.

    - Must be willing and able to accept a Limited Service position.

    Home Office Requirements:

    - Internet speed of 25mbps or higher required (you can test this by going to

    - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Minimum Salary

    $

    16.00

    Maximum Salary

    $

    16.00

    Apply Now

    Customer Service Representative II (Remote Limited Service)

    05201 Old Bennington, Vermont Maximus

    Posted 6 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

    *** Position is a temporary and remote position ***

    *** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

    - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    Education and Responsibilities:

    - High School diploma or GED required

    - Minimum six (6) months customer service/administrative /call center experience required

    - Must be able to speak and write English clearly and professionally

    - Successfully complete the written assessment

    - Highly effective communicator with strong ability to provide an excellent empathetic customer experience

    - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

    - Experience working with a PC, MS Word and Outlook required

    - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

    - Proven ability to work as a member of a team, as well as independently

    - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

    - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

    Previous experience with phone systems, and headset preferred

    - Must be able to work from home and comply with remote working policies and requirements

    - Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

    - Must be able to work alternate schedules

    - Customer service is the primary function

    - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

    - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

    - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

    - Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

    - Track and document all inquiries, appointments, kits, using CRM and applicable systems

    - Meet Quality Assurance (QA) and other key performance metrics

    - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

    - Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

    - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems

    *** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted.***

    Home Office Requirements:

    - Hardwired internet (ethernet) connection.

    - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

    - Private work area and adequate power source.

    -Video calls may be requested on occasion. Proper background and attire is required.

    *** Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ***

    - Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

    OS for Windows - Windows 10 or Windows 11

    OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - May have additional training or education in area of specialization.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.75

    Maximum Salary

    $

    24.16

    Apply Now
    Be The First To Know

    About the latest Customer service Jobs in Winhall !

    Customer Service Representative II (Remote Limited Service)

    05201 Old Bennington, Vermont Maximus

    Posted 8 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

    ***Must be able to start work on 10/6/2025***

    *** Position is a temporary and remote position ***

    *** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

    - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    Education and Responsibilities:

    - High School diploma or GED required

    - Minimum six (6) months customer service/administrative /call center experience required

    - Must be able to speak and write English clearly and professionally

    - Successfully complete the written assessment

    - Highly effective communicator with strong ability to provide an excellent empathetic customer experience

    - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

    - Experience working with a PC, MS Word and Outlook required

    - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

    - Proven ability to work as a member of a team, as well as independently

    - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

    - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

    Previous experience with phone systems, and headset preferred

    - Must be able to work from home and comply with remote working policies and requirements

    - Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

    - Must be able to work alternate schedules

    - Customer service is the primary function

    - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

    - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

    - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

    - Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

    - Track and document all inquiries, appointments, kits, using CRM and applicable systems

    - Meet Quality Assurance (QA) and other key performance metrics

    - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

    - Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

    - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.

    *** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

    Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

    - Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

    OS for Windows - Windows 10 or Windows 11

    OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

    Home Office Requirements:

    - Hardwired internet (ethernet) connection.

    - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

    - Private work area and adequate power source.

    -Video calls may be requested on occasion. Proper background and attire is required.

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - May have additional training or education in area of specialization.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.75

    Maximum Salary

    $

    24.16

    Apply Now

    Representative, Customer Service 1

    Londonderry, Vermont Liberty Utilities

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Representative, Customer Service 1 Londonderry, NH, US, 03053 Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose Our Customer Care Department in Londonderry has an opening for experienced Customer Service Representatives to join our Customer Service Team. Our Customer Service Representatives provide professional and prompt in-person and telephone service to our customers by responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquires, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction. Accountabilities

    • Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur
    • Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis
    • Responsible for work outside of normal work schedule for storm assignments when necessary
    Education and Experience
    • High School Diploma or GED required. Associate Degree preferred.
    • Two years' experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
    • Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
    • Flexible with working shifts and additional hours when required.
    • Travel to various company locations and driver's license required.
    • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
    • Excellent written and verbal communication skills required.
    • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
    • Pass company Customer Service Training
    • Pass our company testing and DOT drug testing required
    • Speaking French would be considered an asset
    Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model. What we offer
    • Company funded Pension program
    • 401k with Company match
    • Full insurance benefits (health/dental/vision/life)
    • Collaborative environment with a genuine flexible working policy
    • Share purchase/match plan
    • Defined Contribution savings plan
    • Top Talent Program
    • Volunteer paid days off
    • Employee Assistance Program
    • Achievement fund
    We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities. Nearest Major Market: Boston

    View Now

    Commercial and Residential Property Insurance Customer Service Representative

    05201 Old Bennington, Vermont Maximus

    Posted 7 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is currently seeking a Customer Service Representative to support our Commercial and Residential Property Insurance business needs. This is a remote opportunity. The primary responsibilities will include chat, email, inbound and outbound calls. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

    At Maximus we offer a wide range of benefits to include:

    - Work/Life Balance Support - Flexibility tailored to your needs!

    - Competitive Compensation - Bonuses based on performance included!

    - Comprehensive Insurance Coverage - Choose from various plans, including

    Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally,

    enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet

    insurance.

    - Future Planning - Prepare for retirement with our 401K Retirement Savings

    plan and Company Matching.

    - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave,

    along with Short and Long Term Disability coverage.

    - Holistic Wellness Support - Access resources for physical, emotional, and

    financial wellness through our Employee Assistance Program (EAP).

    - Recognition Platform - Acknowledge and appreciate outstanding employee

    contributions.

    - Tuition Reimbursement - Invest in your ongoing education and development.

    - Employee Perks and Discounts - Additional benefits and discounts

    exclusively for employees.

    - Maximus Wellness Program and Resources - Access a range of wellness

    programs and resources tailored to your needs.

    - Professional Development Opportunities: Participate in training programs,

    workshops, and conferences.

    Essential Duties and Responsibilities:

    - Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Process workflow documents, which include income, identity, and other eligibility verification documents.

    - Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

    Minimum Requirements

    - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

    - Commercial and residential property insurance experience required.
    - Inbound and outbound call center experience required.

    - Electronic communication with customers including email and chat experience required.

    - Must be able and willing to work Monday- Friday 8:00am-5:00pm Eastern Standard Time (EST).

    - Microsoft application experience required.

    Home Office Requirements:
    - Internet speed of 25mbps or higher required (you can test this by going to />- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    21.00

    Maximum Salary

    $

    22.50

    Apply Now

    Nearby Locations

    Other Jobs Near Me

    Industry

    1. request_quote Accounting
    2. work Administrative
    3. eco Agriculture Forestry
    4. smart_toy AI & Emerging Technologies
    5. school Apprenticeships & Trainee
    6. apartment Architecture
    7. palette Arts & Entertainment
    8. directions_car Automotive
    9. flight_takeoff Aviation
    10. account_balance Banking & Finance
    11. local_florist Beauty & Wellness
    12. restaurant Catering
    13. volunteer_activism Charity & Voluntary
    14. science Chemical Engineering
    15. child_friendly Childcare
    16. foundation Civil Engineering
    17. clean_hands Cleaning & Sanitation
    18. diversity_3 Community & Social Care
    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
    View All Customer Service Jobs View All Jobs in Winhall