471 Customer Success Director jobs in New York
Director Client Management - HNAS
Posted 1 day ago
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Highmark Health
**Job Description :**
**JOB SUMMARY**
This job implements and administers strategic activities related to client retention, growth, and profitability of existing accounts within the assigned market. May also have responsibility for the acquisition and profitability of new accounts. The incumbent motivates and develops team members to achieve and/or exceed upselling opportunities. Responsible for market management (i.e., awareness and management of external distribution channel relationships, competition, media and development of overall market/region strategies). Develops and monitors targets to ensure sales staff meet goals and standards.
HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve
**This role is looking for someone who has leadership experience along with experience with TPA, Stop loss, and self funded clients.**
**ESSENTIAL RESPONSIBILITIES**
+ Understand and utilize economic, financial, market and industry segment data to accurately diagnose business strengths and weaknesses, identify key issues and implications for potential strategies and plans.
+ Utilize appropriate financial strategies and systems to achieve financial goals while managing risk to the organization.
+ Forecast and achieve annual retention goals and objectives to ensure growth and profitability goals are met or exceeded.
+ Analyze risk and initiate actions that balance risk and profitability to achieve team profitability and client satisfaction.
+ Continuously monitor and maintain knowledge of the market and competition.
+ Develop new potential markets and grow existing business for the Organization.
+ Influence and build effective relationships with business partners (i.e. customers, peers, and Producers).
+ Develop and maintain effective relationships with clients, consultants, brokers, and peers.
+ Partner with Distribution Administration to develop and/or strengthen the Organization's relationships with key distribution channels and partners.
+ Provide input to and execute on the Organization's distribution strategy.
+ Manage profitability; effective risk and underwriting actions; guide sales of products and services that result in solutions that create value for the client and sustainable profit for the Organization.
+ Implement and administer strategic activities related to retaining and growing sales within assigned market, including setting goals for enrollment, profitability, and cross-selling.
+ Serve as a coach for the staff.
+ Provide the leadership necessary to motivate and develop the account management personnel to achieve and/or exceed sales / retention goals and profitability within assigned market.
+ Continuously raising expectations to achieve goals while upholding organizational values and standards and tracking progress towards goals.
+ Other duties as assigned or requested.
**QUALIFICATIONS:**
**Required**
+ Bachelor's Degree OR 4 years equivalent work experience may be considered in lieu of Degree.
+ 5 years of sales experience in health- or insurance-related field
+ 5 years Health Insurance experience in applicable market segment
+ State-specific Producer License Life, Accident & Health are required or must be obtained within 45 days of hire
**Substitutions**
+ None
**Preferred**
+ Master's Degree
+ Leadership & Management experience
**Skills**
+ Demonstrated financial acumen.
+ Leadership
+ Coaching
+ Talent Management
+ Strategic Thinking
+ Business Acumen
+ Communication
+ Creativity & Innovation
+ Drive for Results
+ Evaluates Critically
+ Influence
+ Planning & Organization
+ Problem Solving
+ Oral and Written skills
**SCOPE OF RESPONSIBILITY**
Does this role supervise/manage other employees?
Yes, number of direct reports: 2+, varies by market.
WORK ENVIRONMENT
Is Travel Required?
Yes
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$104,000.00
**Pay Range Maximum:**
$156,000.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
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Req ID: J
Director, Media Analytics & Customer Success
Posted 1 day ago
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Responsibilities:
- Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.
- Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.
- Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.
- Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.
- Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.
- Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.
- Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.
- Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.
- Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices. Requirements - A minimum of 7 years of experience in marketing analytics, with expertise in digital media, television, and online video.
- Proven ability to provide strategic guidance to clients through measurement and testing tactics.
- Strong background in data visualization and reporting, with proficiency in tools such as Tableau and Excel.
- Exceptional communication skills, capable of translating technical data into clear insights for non-technical audiences.
- Experience in agency settings is preferred, though candidates with client or consultancy backgrounds will also be considered.
- Resourceful and adaptable, with the ability to uncover insights even when data availability is limited.
- Educational background in a statistical or analytical field is preferred; a graduate degree is highly advantageous.
- Demonstrated leadership skills, including experience managing and mentoring teams. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Client Management Team Lead - HNAS
Posted 1 day ago
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Job Description
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.
**HNAS (Health Now Administrative Services)** offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve
This role is looking for someone who has leadership experience along with experience with TPA, Stop loss, and self-funded clients.
**ESSENTIAL RESPONSIBILITIES**
+ Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
+ Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
+ Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
+ Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
+ Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
+ Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
+ Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
+ Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
+ Other duties as assigned or requested.
**QUALIFICATIONS**
**Minimum**
+ State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
+ 7 years of Account/Client Management experience or other relevant experience
**Substitutions**
None
**Preferred**
None
**Skills**
+ Ability to speak publicly and extemporaneously on a variety of subjects
+ Presentation, communication and negotiation skills
+ Organizational skills and the ability to meet deadlines
+ Creativity and Innovation
+ Persistence & Resilience
+ Problem Solving
+ Influence
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Remote
**Teaches / trains others regularly**
Occasionally
**Travel regularly from the office to various work sites or from site-to-site**
Rarely
**Works primarily out-of-the office selling products/services (sales employees)**
Never
**Physical work site required**
Yes
**Lifting: up to 10 pounds**
Constantly
**Lifting: 10 to 25 pounds**
Occasionally
**Lifting: 25 to 50 pounds**
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
**Pay Range Minimum:**
$88,000.00
**Pay Range Maximum:**
$132,000.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J
Integrated Firm: Strategic Client Management - Associate
Posted today
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Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and prosper.
Strategic Client Management (SCM), which sits within Integrated Firm Management (IFM), is responsible for identifying and facilitating cross-selling business opportunities across the investment management, wealth management and institutional divisions. SCM is focused on sourcing transactions from our Financial Advisors to be executed in the Investment Banking Division (IBD), Sales and Trading (S&T) and Morgan Stanley Investment Management (MSIM), and additionally is focused on sourcing opportunities to increase new client assets in Morgan Stanley Wealth Management (MSWM) by leveraging existing relationships across the Institutional divisions at our firm.
Key Responsibilities- Relationship Management: Act as the primary liaison between financial advisors, investment bankers, and key internal teams to ensure seamless communication and alignment of Integrated Firm goals
- Strategic Collaboration: Facilitate cross-divisional collaboration and interface regularly with investment bankers, financial advisors, company management, and firm clients, in introducing firmwide capabilities
- Project Management: Lead and support cross-functional projects aimed at improving operational efficiency, client engagement, and business outcomes
- Client Advocacy: Represent the needs of the Firm's clients internally, ensuring the full Firm is accessible to serve client needs
- Data Analysis & Reporting: Analyze client data to identify trends, opportunities, and areas for improvement; prepare reports and presentations for senior management. Maintain various pipelines, group metrics and cross-divisional revenue and asset databases
- Bachelor's degree required plus 1-3 years related industry experience with a general understanding of Investment Banking and Wealth Management product and services
- Strategic thinker with strong analytical and problem solving skills
- Self-starter who will take initiative, learn quickly and work independently
- High level of attention to detail, with excellent written and verbal communication skills
- Team-oriented, with high level of administrative and interpersonal professionalism
- High energy, results orientated and high performer in fast paced environment
- Strong knowledge of the MS Office suite (Excel, Word, PowerPoint)
- Series 7 and 63
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
Expected base pay rates for the role will be between $75,000 and $135,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Treasury Services, FX Client Management Associate
Posted today
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Treasury Services FX PSS, North America, Associate J. P. Morgan Treasury Services (TS) is looking for an Associate to join the Product Sales Specialist (PSS) team to support the execution of the TS FX growth strategy across both Investment Bank and C Client, Management, Associate, Treasury, Sales, Business, Staffing
Head of Client Management, Group Benefits Distribution
Posted 1 day ago
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Job Description
**You will:**
+ Build and lead a successful team of Client Management and Field Service professionals
+ Establish, monitor and achieve performance standards and metrics for the team
+ Build effective and collaborative relationships across key internal functions in order to execute upon initiatives which support our strategic priorities.
+ Develop and maintain strong relationships at senior levels with our top clients, brokers, and other key stakeholders.
+ Partner with Finance and Underwriting on pricing strategies and renewal positioning.
+ Provide regular reporting on revenue forecasts, client risk and service metrics.
+ Develop and implement action plans which drive enhanced efficiency and reduce operating expenses.
+ Design and implement efficient service delivery models to support customer growth and retention across all business segments and products.
+ Continuously evaluate and improve processes to enhance the client experience and operational effectiveness.
+ Partner with Sales leaders to identify growth markets and cross-selling opportunities.
+ Actively participate with the Distribution leadership team on market trends as represented by customer and broker feedback.
+ Foster a culture of accountability, collaboration and customer-centricity.
**You have:**
+ 10+ years in a senior relationship executive role required.
+ Advanced degree or equivalent experience preferred.
+ High level of group, worksite and absence management industry knowledge.
+ Ability to think strategically and provide thought leadership.
+ Strong analytic skills and financial skills with a demonstrated track record in execution.
+ Skillful negotiator and experience with conflict resolution.
+ Exceptional written and verbal communication.
+ Exceptional presentation skills.
+ Ability to travel nationally as business needs require.
**Location:**
+ Guardian hub - Boston, NYC, Stamford, Bethlehem, Holmdel
+ 30-40% travel within the US
**Salary**
$225,000
The salary reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Manager, Client Relationship Management
Posted 8 days ago
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EOE Statement As an Equal Opportunity / Affirmative Action Employer, It is the Healthcare Association of New York State ("HANYS")'s policy to not discriminate against any employee or applicant for employment because of their race, color, religion, sex, or national origin or because they are an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, hereinafter referred collectively as "protected veterans," or any other characteristics protected under applicable law. It is also HANYS' policy to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid jobrequirements. This policy shall apply to all employment actions, including but not limited to recruitment,hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay, or other forms ofcompensation and selection for training, including apprenticeship, at all levels of employment. Position Manager, Client Relationship Management Division TruePlan Benefit and Retirement Advisors Description The Healthcare Association of New York State (HANYS) is seeking a Manager, Client Relationship Management within its subsidiary company, TruePlan Benefit and Retirement Advisors (TruePlan). TruePlan is an industry leader in employee benefits and retirement plan consulting. TruePlan delivers tangible business results to finance and human resource leaders, enabling them to enhance plan offerings while remaining competitive and reducing overall plan costs. Reporting to the Sr. Director, Retirement Plan Services, this position will be responsible for managing all aspects of the client relationship.While the incumbent will be expected to travel throughout Western NY and to our office in Rensselaer, NY on a regular basis, a remote working environment would be considered within New York State. The salary for this position is between $96,800 and $100,000 annually in addition to an annual incentive of up to 10% based on certain performance metrics. Payrate offered will be based on the successful candidate's relevant experience, knowledge, skills, and abilities and in consideration of internal equity.Key responsibilities include but are not limited to: Maintain a strong and trusting relationship with clients to ensure a superior customer service is provided. Ensure client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings and plan design. Manages request for proposal (RFP) and request for information (RFI) processes for existing clients. Coordinates all transition activities with client, selected vendor, and other staff to assure a smooth and efficient transition for newly acquired clients. In coordination with clients, develops annual communication and education plans to achieve overall retirement plan goals of participation and retirement readiness. Ensure clients have necessary, efficient and effective administrative procedures. Updates clients about legal and regulatory changes relating to retirement programs and coordinates all activity related to incorporating these changes into the client's program. Directly and/or in partnership with TruePlan consultants, work directly with client's attorney and our legal resources to gather necessary information to fully understand and communicate the client's compliance requirements. Educates senior management on plan design, operation, and overall plan effectiveness in meeting organizational goals. Prepares and conducts formal periodic plan review meetings with appropriate committee or other personnel as determined by the client to ensure appropriate compliance, oversight and governance requirements are met. Resolves administrative problems arising between and among participants and/or vendors. Assist in individual employee enrollment activity, when necessary. Assists in sales presentations with sales & marketing team, as necessary. Attends various outside training activities to assure knowledge of the retirement plan industry trends and regulatory changes are current. Reviews and is familiar with the firm's compliance manuals and complies with all required procedures. Maintains licenses in a current and proper status through continuing education training courses, seminars, and conferences, as scheduled, to meet FINRA, SEC, and NYS Insurance Department requirements. Engages clients in discussions on their business needs and related activity in order to determine if other TruePlan products and services may be appropriate and then make proper referrals to TruePlan sales staff.Qualifications: Associate's degree plus three to five years of related experience required (bachelor's degree preferred). Seven years of related product or client experience may substitute for education requirement. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted. New York State Life, Accident and Health license and FINRA 6, 63 & 65 required or obtained within a reasonable amount of time (6 months) post hire. Must have the ability and confidence to present, work, and build relationships with senior level staff and be able to provide consultative value to clients from a global and strategic perspective. Must have working knowledge of and remain current in regulations governing various types of retirement plans, including, but not limited to, 403(b), 401(k), and non-qualified plans. Must be proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Must be a self-starter who is motivated, enthusiastic, and has exceptional human relations and long-term relationship building skills. Must possess excellent communication skills and be comfortable presenting to Boards of Directors and C-suite individuals. Must possess excellent attention to detail, project management and organizational skills. Must be able to prioritize duties and act independently. Travel within assigned territory to meet clients, typically several times per month. Position RequirementsAbout the Organization HANYS is the only statewide hospital and continuing care association in New York. We are located near Albany and represent 500 not-for-profit and public hospitals, nursing homes, and other healthcare organizations. Our members are not only the largest providers of inpatient and outpatient care, and essential providers of primary care, they are among the largest employers in many communities.We harness the power of a unified statewide membership and collaborate with regional, state, and national associations. HANYS advocates before Congress, the Governor's office, the State Legislature, and state and federal agencies. We also provide education, data analytics, quality improvement initiatives, and operational assistance to help our members navigate the complexities of healthcare reform, and achieve the 'Triple Aim' of better care, better health, and lower costs. This position is currently accepting applications.
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Early Careers: Corporate Risk and Broking - Internship - Multicultural Client Management - 2026
Posted 1 day ago
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Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. We will only consider candidates who are currently authorized to work in the United States and who will not require sponsorship now or in the future. Please note: student visas, CPT, OPT, H-1B, TN, and other temporary work authorizations are considered restricted forms of employment eligibility. Once these expire, the candidate must be able to present another valid form of work authorization.
**Summer Internship Program**
WTW's Summer Internship Program serves as the primary pipeline into our full-time Graduate Development Program (GDP) ( and is designed for university-level students primarily one year away from achieving their bachelor's degree.
The Summer Internship Program is an 8-week learning experience designed for students to gain an understanding of the ever-evolving risk landscape. The internship provides undergraduate students with the opportunity to gain hands-on experience working with world-class clients and colleagues in the insurance industry. The program provides the opportunity for interns to work alongside senior leadership and add value to client-facing exposures from accounts in the Fortune 500 sector to small local business areas. For a complete list of industries our colleagues work with, click here. ( addition to core program components, interns are aligned to a specialized business area that will begin to build a technical foundation of knowledge and provide exposure to our clients through meaningful work assignments and projects. The internship program aims to create a collaborative community that contributes to our business through various projects, speaker series, structured training, case studies, networking events, and more. The program is comprised of a structured orientation, goal setting, mentorship, I&D initiatives, group presentations, and a formal performance review process.
**MCM Placement Overview**
Multicultural Client Management (MCM) is an international group that wears many hats. The primary focus
is Service and Broking, but Consulting is also a key offering in advising our Global Clients across
all lines of business, not just International Casualty. The "ABCs" of MCM start with Strategic Advisory on all things global impacting a client's risk programs regardless of line of coverage; broking of the International Casualty and/or International Package programs; and then coordinating and managing our global network to implement the global programs and service the subsidiaries of our global clients around the globe. The MCM team handles and manages WTW's network (foreign offices) and acts as the Liaison for all International issues. A role in MCM is suited to individuals who look forward to working in a client facing role, negotiating with insurance companies and are eager to work on several different projects at the same time.
**Responsibilities:**
+ Work alongside colleagues of all levels and learn from WTW Senior leadership from the global scope
+ Gain exposure to client accounts ranging in the Fortune 500 sector to smaller market local business areas
+ Collaboratively work with your intern class on priority projects identified by the business.
+ Support the development and implementation of new strategies and products
+ Gain insight into various organizational roles across segments and present your job duties and responsibilities.
+ Dedicated program team to assist with navigation of opportunities within the business. Ongoing learning and development opportunities, including a structured orientation.
+ Learn and demonstrate select WTW's analytic models
+ Develop soft and hard skills through curated professional development training by the Program team
**Qualifications**
**Education and Qualifications:**
+ Enrolled in a bachelor's degree program with a target graduation date of May 2027
+ Business, Risk Management, or Liberal Arts majors
+ Eligible candidates must be going into their Senior Year in Fall 2026
+ Minimum of 3.0 GPA or higher
+ Exceptional interpersonal skills
+ Excellent written & verbal communication skills
+ Excellent presentation skills, analytically driven and detail oriented
+ Aptitude to learn and be proactive
+ Proficient in time management
+ Intermediate to proficient Microsoft Excel user; Power BI experience is a plus
+ Able to work legally in the United States indefinitely and without Visa sponsorship
+ WTW's hybrid working environment allows for flexible working schedules with a mixture of both remote and in office time including global collaboration across teams. During the internship, most colleagues are expected to go into the office 3 times a week
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation** :
The hourly rate being offered for this role is $22hr - $25hr USD. This role is also eligible for overtime.
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
**Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k).
**Recruiting tips:** WTW specializes in preparing for the unknown. Here's how to get ready for the big day: to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
WTW's hybrid working environment allows for flexible working schedules with a mixture of both remote and in office time including global collaboration across teams. During the internship, most colleagues are expected to go into the office 3 times a week
Client Relationship Management - Senior Specialist
Posted 8 days ago
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Join to apply for the Client Relationship Management - Senior Specialist role at Guy Carpenter
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We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in New York City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a key member of our team, you will serve as the primary point of contact for designated clients, supporting their needs and managing projects to completion. You will work closely with both clients and internal colleagues, helping to strengthen account relationships and deliver exceptional service. Our team values collaboration, professional growth, and a commitment to client success.
We will count on you to:
- Serve as the first point of contact for day-to-day communications with designated clients and manage individual projects to completion.
- Supervise junior colleagues in the completion of projects and work to strengthen and grow account relationships.
- Develop an understanding of client businesses by conducting research and preparing peer benchmarking studies.
- Support clients by managing day-to-day aspects for designated accounts, including oversight of reinsurance premium and claim collections, information gathering, and meeting logistics.
- Participate in industry events and conferences to build a strong professional network and represent the company.
- Lead meetings with clients and colleagues, deliver consulting advice, and address account concerns in a timely manner.
- Experience managing client accounts and projects, with strong organizational and communication skills.
- Ability to conduct research and data analysis to support client needs and proposal creation.
- Strong Reinsurance Accounting and Claim knowledge .
- Familiarity with contract development, compliance standards, and project documentation.
- Proven ability to collaborate with senior colleagues and product specialists to identify account needs and opportunities.
- Experience supervising junior colleagues or leading project teams.
- Previous Reinsurance expertise
- Strong professional network within the industry and experience representing a company at industry events.
- Demonstrated ability to develop and maintain strong relationships with clients and professional counterparts.
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
R_ Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Consulting, Information Technology, and Sales
- Industries Insurance and Business Consulting and Services
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#J-18808-LjbffrClient Relationship Management - Senior Specialist
Posted 8 days ago
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Job Description
We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in New York City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a key member of our team, you will serve as the primary point of contact for designated clients, supporting their needs and managing projects to completion. You will work closely with both clients and internal colleagues, helping to strengthen account relationships and deliver exceptional service. Our team values collaboration, professional growth, and a commitment to client success.
We will count on you to:
- Serve as the first point of contact for day-to-day communications with designated clients and manage individual projects to completion.
- Supervise junior colleagues in the completion of projects and work to strengthen and grow account relationships.
- Develop an understanding of client businesses by conducting research and preparing peer benchmarking studies.
- Support clients by managing day-to-day aspects for designated accounts, including oversight of reinsurance premium and claim collections, information gathering, and meeting logistics.
- Participate in industry events and conferences to build a strong professional network and represent the company.
- Lead meetings with clients and colleagues, deliver consulting advice, and address account concerns in a timely manner.
What you need to have:
- Experience managing client accounts and projects, with strong organizational and communication skills.
- Ability to conduct research and data analysis to support client needs and proposal creation.
- Strong Reinsurance Accounting and Claim knowledge.
- Familiarity with contract development, compliance standards, and project documentation.
- Proven ability to collaborate with senior colleagues and product specialists to identify account needs and opportunities.
What makes you stand out:
- Experience supervising junior colleagues or leading project teams.
- Previous Reinsurance expertise
- Strong professional network within the industry and experience representing a company at industry events.
- Demonstrated ability to develop and maintain strong relationships with clients and professional counterparts.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.