Explore customer success manager opportunities, a role focused on building strong client relationships and ensuring customer satisfaction. These positions involve understanding client needs, providing support, and driving product adoption. Customer success managers work closely with 70,953 Customer Success Manager jobs in the United States
Customer Success Manager
62401 Effingham, Illinois
Patterson Companies, Inc.
Posted today
Job Viewed
Job Description
**Patterson isn't just a place to work, it's a partner that cares about your success.**
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Description:**
The Customer Success Manager leads and manages the customer experience and onboarding of new software customers. This role will project manage the onboarding journey from post-sale through training and product Go-Live. The Customer Success Manager will be responsible for executing the onboarding plan, coordinating across internal teams and stakeholders, communicating with the customer, and achieving customer satisfaction goals and timelines deliverables. This position will report into the Manager of Customer Onboarding.
**Essential Functions**
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
+ Project manage the end-to-end customer experience and post-sales onboarding process
+ Create detailed and efficient customer project plans that outline specific tasks and tracks to defined metrics and timelines
+ Direct, facilitate, and monitor the progress of the customer's onboarding, addressing issues and removing obstacles
+ Efficiently identify and analyze customer issues and provide solutions
+ Prepare and provide regular performance and project status reports
+ Build strong internal and cross-functional relationships to ensure customers are receiving the highest level of care
+ Gather and communicate customer feedback and insights to key stakeholders
+ Recommend process improvements to processes that result in more efficient, automated, timesaving, and scalable procedures for future onboarding
+ Achieve defined customer satisfaction, operational efficiency and onboarding timeline goals
**Additional functions**
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
+ Prepares accurate sales activity, forecasting and tracking reports
**Job Qualifications**
**Required Qualifications**
+ Bachelor's Degree or equivalent years of experience
+ Strong project management experience and capabilities
+ Experience supporting customers, de-escalating customer concerns, and driving customer loyalty through issue resolution
+ Prior experience in customer success or onboarding of software products, highly desired
**Working Conditions**
**Physical Demands**
+ Ability to sit or stand while operating office equipment, such as a computer or telephone for 6-8 hours per day
+ Ability to talk to customers and business partners via telephone or other technology 4-6 hours per day
+ Ability to work in an office environment either onsite or remotely
+ Operating a computer or other office device up to 8 hours per day
+ Position involves frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information
**Travel and On-call**
This position requires minimal travel (10%) as necessary.
**What's In It For You ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$54,200.00 - $66,400.00
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Description:**
The Customer Success Manager leads and manages the customer experience and onboarding of new software customers. This role will project manage the onboarding journey from post-sale through training and product Go-Live. The Customer Success Manager will be responsible for executing the onboarding plan, coordinating across internal teams and stakeholders, communicating with the customer, and achieving customer satisfaction goals and timelines deliverables. This position will report into the Manager of Customer Onboarding.
**Essential Functions**
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
+ Project manage the end-to-end customer experience and post-sales onboarding process
+ Create detailed and efficient customer project plans that outline specific tasks and tracks to defined metrics and timelines
+ Direct, facilitate, and monitor the progress of the customer's onboarding, addressing issues and removing obstacles
+ Efficiently identify and analyze customer issues and provide solutions
+ Prepare and provide regular performance and project status reports
+ Build strong internal and cross-functional relationships to ensure customers are receiving the highest level of care
+ Gather and communicate customer feedback and insights to key stakeholders
+ Recommend process improvements to processes that result in more efficient, automated, timesaving, and scalable procedures for future onboarding
+ Achieve defined customer satisfaction, operational efficiency and onboarding timeline goals
**Additional functions**
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
+ Prepares accurate sales activity, forecasting and tracking reports
**Job Qualifications**
**Required Qualifications**
+ Bachelor's Degree or equivalent years of experience
+ Strong project management experience and capabilities
+ Experience supporting customers, de-escalating customer concerns, and driving customer loyalty through issue resolution
+ Prior experience in customer success or onboarding of software products, highly desired
**Working Conditions**
**Physical Demands**
+ Ability to sit or stand while operating office equipment, such as a computer or telephone for 6-8 hours per day
+ Ability to talk to customers and business partners via telephone or other technology 4-6 hours per day
+ Ability to work in an office environment either onsite or remotely
+ Operating a computer or other office device up to 8 hours per day
+ Position involves frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information
**Travel and On-call**
This position requires minimal travel (10%) as necessary.
**What's In It For You ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$54,200.00 - $66,400.00
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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0
Customer Success Manager
60684 Chicago, Illinois
Omnicell
Posted today
Job Viewed
Job Description
**Customer Success Manager**
The Customer Success Manager (CSM) position is responsible for expanding and developing long-term partnerships with their portfolio of assigned partners by connecting with key business stakeholders. Responsibilities are to provide value added solutions to the existing platforms, which will include add on solutions/upgrades or new solutions. The CSM will also be the critical contact for resolving issues with our current platform and leveraging their great relationships to create a path to a solution. Day to day interaction can vary from store level pharmacy managers to chain Directors and or VP's. The CSM will work with partner C-Suite and VP's in providing value-based results with our existing solutions through quarterly business reviews and/or annual account reviews.
**Responsibilities**
+ Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
+ Enable successful roll-out of solutions, including collaboration with various internal resources including Operations, Training, Marketing and Product teams.
+ Develop and maintain relationships with assigned accounts key business leaders
+ Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
+ Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)
+ Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
+ Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
+ Represent the voice of the customer to inform our value and product roadmap
+ Conduct presentations, demonstrations, and corporate site visits.
+ Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems. Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
+ Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
**Required Knowledge and Skills**
+ Experience working with large enterprise customers
+ Exceptional communication skills, highly organized, collaborative and detail oriented
+ Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
+ Empathetic, positive attitude with a desire to help our customers reach their goals
**Basic Qualifications**
+ Associates Degree or 3+ years of relevant Omnicell experience.
+ 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
+ Aptitude to learn, understand and communicate technical information and solutions.
**Preferred Qualifications**
+ Bachelor's Degree
+ 5 years' experience managing customer or account relationships in SaaS solutions
+ 2 years' experience as a business manager in a retail pharmacy, working with vendors providing communications and patient centric solutions.
+ Support efforts to deliver projected revenue and identify potential sales opportunities to expand use of EnlivenHealth solutions.
+ Basic Salesforce Knowledge
+ Ability to interact with and positively influence a diverse group of individuals/departments.
+ Identify new business opportunities and cultivate relationships to build trust and increase profit.
+ Solid verbal, interpersonal and written communication skills with the ability to make management level presentations.
+ Delivering and communicating ROI for our clients, throughout the customer lifecycle
+ Demonstrated analytical, quantitative and problem-solving skills.
+ Excellent proven organizational, time-management and multitasking skills.
+ Ability to effectively prioritize, lead and manage multiple projects.
+ Self-motivation, ability to work in teams and adapt to a fast paced and changing environment.
**Work Conditions**
+ Remote (home office environment)
+ Occasional Travel:15-20% travel
+ Physical Requirements - Sitting, standing, walking, and using a keyboard.
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
+ As **Passionate Transformers** , we find a better way to innovate relentlessly?
+ Being **Mission Driven,** we consistently deliver on our promises?
+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation?
+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.
+ **Intellectually Curious,** eager to think deeper to learn and improve.
+ In **Doing the Right Thing** , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
**About The Team**
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4293
Job Category: Customer Success
Posting Date: 06/25/2025, 2:34 PM
Job Schedule: Full time
Locations: Dallas, TX, United States
Los Angeles, CA, United States
New York, NY, United States
Chicago, IL, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
The Customer Success Manager (CSM) position is responsible for expanding and developing long-term partnerships with their portfolio of assigned partners by connecting with key business stakeholders. Responsibilities are to provide value added solutions to the existing platforms, which will include add on solutions/upgrades or new solutions. The CSM will also be the critical contact for resolving issues with our current platform and leveraging their great relationships to create a path to a solution. Day to day interaction can vary from store level pharmacy managers to chain Directors and or VP's. The CSM will work with partner C-Suite and VP's in providing value-based results with our existing solutions through quarterly business reviews and/or annual account reviews.
**Responsibilities**
+ Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
+ Enable successful roll-out of solutions, including collaboration with various internal resources including Operations, Training, Marketing and Product teams.
+ Develop and maintain relationships with assigned accounts key business leaders
+ Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
+ Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)
+ Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
+ Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
+ Represent the voice of the customer to inform our value and product roadmap
+ Conduct presentations, demonstrations, and corporate site visits.
+ Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems. Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
+ Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
**Required Knowledge and Skills**
+ Experience working with large enterprise customers
+ Exceptional communication skills, highly organized, collaborative and detail oriented
+ Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
+ Empathetic, positive attitude with a desire to help our customers reach their goals
**Basic Qualifications**
+ Associates Degree or 3+ years of relevant Omnicell experience.
+ 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
+ Aptitude to learn, understand and communicate technical information and solutions.
**Preferred Qualifications**
+ Bachelor's Degree
+ 5 years' experience managing customer or account relationships in SaaS solutions
+ 2 years' experience as a business manager in a retail pharmacy, working with vendors providing communications and patient centric solutions.
+ Support efforts to deliver projected revenue and identify potential sales opportunities to expand use of EnlivenHealth solutions.
+ Basic Salesforce Knowledge
+ Ability to interact with and positively influence a diverse group of individuals/departments.
+ Identify new business opportunities and cultivate relationships to build trust and increase profit.
+ Solid verbal, interpersonal and written communication skills with the ability to make management level presentations.
+ Delivering and communicating ROI for our clients, throughout the customer lifecycle
+ Demonstrated analytical, quantitative and problem-solving skills.
+ Excellent proven organizational, time-management and multitasking skills.
+ Ability to effectively prioritize, lead and manage multiple projects.
+ Self-motivation, ability to work in teams and adapt to a fast paced and changing environment.
**Work Conditions**
+ Remote (home office environment)
+ Occasional Travel:15-20% travel
+ Physical Requirements - Sitting, standing, walking, and using a keyboard.
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
+ As **Passionate Transformers** , we find a better way to innovate relentlessly?
+ Being **Mission Driven,** we consistently deliver on our promises?
+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation?
+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.
+ **Intellectually Curious,** eager to think deeper to learn and improve.
+ In **Doing the Right Thing** , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
**About The Team**
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4293
Job Category: Customer Success
Posting Date: 06/25/2025, 2:34 PM
Job Schedule: Full time
Locations: Dallas, TX, United States
Los Angeles, CA, United States
New York, NY, United States
Chicago, IL, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
View Now
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