153 Customer Success jobs in Ohio
Customer Success Manager
43201 Columbus, Ohio
Cleo
Posted 4 days ago
Job Viewed
Job Description
**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
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Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
View Now
0
Customer Success Manager
45201 Cincinnati, Ohio
$60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their dedicated team in Cincinnati, Ohio, US . This role is pivotal in building and maintaining strong relationships with clients, ensuring they maximize the value of our client's products and services. The ideal candidate possesses excellent communication skills, a deep understanding of customer needs, and a passion for driving customer satisfaction and retention. You will act as the primary point of contact for a portfolio of clients, guiding them from onboarding through ongoing engagement.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Onboard new clients, ensuring a smooth and successful integration of our client's solutions.
- Proactively monitor client health and identify opportunities for increased engagement and adoption.
- Conduct regular business reviews with clients to assess progress, identify challenges, and provide strategic guidance.
- Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and satisfactory resolution.
- Collaborate with internal teams (Sales, Support, Product) to advocate for client needs and ensure a cohesive customer experience.
- Identify upsell and cross-sell opportunities within your client base.
- Track key customer success metrics, such as retention, churn rate, and Net Promoter Score (NPS).
- Educate clients on new features, product updates, and best practices.
- Gather client feedback and insights to inform product development and service improvements.
- Develop success plans tailored to each client's unique goals and objectives.
- Contribute to the development of customer success resources and documentation.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, client relations, or a similar client-facing role.
- Proven ability to build rapport and maintain strong relationships with clients.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand technical concepts and explain them clearly to non-technical audiences.
- Highly organized with strong time management skills.
- Ability to work independently and as part of a collaborative team.
- A passion for delivering exceptional customer experiences.
- This position requires consistent on-site presence in our Cincinnati, Ohio, US office.
Apply Now
1
Customer Success Manager
43215 Columbus, Ohio
$70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a proactive and customer-centric Customer Success Manager to join their dynamic team in Columbus, Ohio . This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be the primary point of contact for a portfolio of clients, ensuring they maximize the value of our innovative platform. Your mission will be to foster strong relationships, drive user adoption, reduce churn, and identify opportunities for growth.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
- Onboard new customers effectively, providing comprehensive training and support to ensure successful implementation.
- Proactively monitor customer health and usage patterns to identify potential risks and opportunities.
- Develop and execute success plans tailored to each client's unique business objectives.
- Conduct regular business reviews (QBRs) to demonstrate value and discuss strategic initiatives.
- Educate customers on new features, best practices, and product updates.
- Serve as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams.
- Identify opportunities for upselling and cross-selling within your client base.
- Resolve customer issues and escalations promptly and efficiently, ensuring a high level of satisfaction.
- Track and report on key customer success metrics, such as retention rates, NPS, and adoption levels.
Required Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience (3+ years) in customer success, account management, or a similar client-facing role, preferably within the SaaS industry.
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to analyze data, identify trends, and develop data-driven strategies.
- Proactive, problem-solving attitude with a strong sense of ownership.
- Experience with project management and ability to manage multiple priorities effectively.
- Familiarity with common business software and productivity tools.
- A genuine passion for helping customers achieve their goals.
Apply Now
2
Customer Success Manager
45201 Cincinnati, Ohio
$65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading SaaS provider known for its innovative solutions, is seeking a proactive and client-focused Customer Success Manager to join their team in **Cincinnati, Ohio, US**. This vital role is dedicated to ensuring our clients maximize the value of our products and services, fostering long-term relationships and driving customer retention. You will serve as the primary point of contact for a portfolio of key accounts, guiding them through onboarding, implementation, and ongoing usage of our platform. The ideal candidate possesses exceptional communication, problem-solving, and relationship-building skills, combined with a thorough understanding of customer success methodologies.
Key responsibilities include: developing and executing success plans tailored to individual client needs and business objectives. You will proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn. Conducting regular business reviews, providing product training, and sharing best practices to ensure clients are leveraging the full capabilities of our solutions are crucial. You will also act as the voice of the customer internally, collaborating with product, sales, and support teams to advocate for customer needs and drive product improvements. Driving adoption, identifying upsell and cross-sell opportunities, and ensuring high levels of customer satisfaction are paramount.
Qualifications: Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. A minimum of 3-5 years of experience in customer success, account management, or a similar client-facing role, preferably within the SaaS industry. Proven ability to build and maintain strong client relationships. Excellent understanding of customer lifecycle management and retention strategies. Strong communication, presentation, and interpersonal skills. Ability to analyze customer data and identify trends. Proficiency with CRM software (e.g., Salesforce) and customer success platforms is a strong asset. Proactive, results-oriented, and possesses a genuine passion for helping customers succeed.
This is an outstanding opportunity to make a tangible impact on customer loyalty and growth within a dynamic and expanding company. If you are dedicated to customer advocacy and possess the skills to foster lasting partnerships, we encourage you to apply. Our client offers a competitive salary, a robust benefits package, and a supportive work environment that values collaboration and professional development.
Key responsibilities include: developing and executing success plans tailored to individual client needs and business objectives. You will proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn. Conducting regular business reviews, providing product training, and sharing best practices to ensure clients are leveraging the full capabilities of our solutions are crucial. You will also act as the voice of the customer internally, collaborating with product, sales, and support teams to advocate for customer needs and drive product improvements. Driving adoption, identifying upsell and cross-sell opportunities, and ensuring high levels of customer satisfaction are paramount.
Qualifications: Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. A minimum of 3-5 years of experience in customer success, account management, or a similar client-facing role, preferably within the SaaS industry. Proven ability to build and maintain strong client relationships. Excellent understanding of customer lifecycle management and retention strategies. Strong communication, presentation, and interpersonal skills. Ability to analyze customer data and identify trends. Proficiency with CRM software (e.g., Salesforce) and customer success platforms is a strong asset. Proactive, results-oriented, and possesses a genuine passion for helping customers succeed.
This is an outstanding opportunity to make a tangible impact on customer loyalty and growth within a dynamic and expanding company. If you are dedicated to customer advocacy and possess the skills to foster lasting partnerships, we encourage you to apply. Our client offers a competitive salary, a robust benefits package, and a supportive work environment that values collaboration and professional development.
Apply Now
3
Customer Success Lead
45201 Cincinnati, Ohio
$85000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an exceptional and proactive Customer Success Lead to join their growing team, focusing on delivering unparalleled support and fostering long-term relationships with their clientele. This position is critical for ensuring client satisfaction, retention, and growth, and will be based remotely, with a focus on supporting clients within the Cincinnati, Ohio, US region and beyond.
As a Customer Success Lead, you will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and ongoing engagement with our client's products and services. Your responsibilities will include understanding customer needs deeply, proactively identifying potential issues and providing timely resolutions, and driving product utilization to maximize client value. You will develop and implement success plans, conduct regular business reviews, and act as a trusted advisor, advocating for customer needs internally. This role requires excellent communication and problem-solving skills, a deep understanding of customer service principles, and the ability to manage multiple priorities effectively. You will collaborate with sales, product, and support teams to ensure a seamless customer experience. The ideal candidate will have a strong background in customer relationship management, a passion for helping customers achieve their goals, and experience in a fast-paced environment. This is a fully remote position, allowing you to work from anywhere in the US, with specific responsibilities for clients in and around Cincinnati, Ohio, US .
As a Customer Success Lead, you will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and ongoing engagement with our client's products and services. Your responsibilities will include understanding customer needs deeply, proactively identifying potential issues and providing timely resolutions, and driving product utilization to maximize client value. You will develop and implement success plans, conduct regular business reviews, and act as a trusted advisor, advocating for customer needs internally. This role requires excellent communication and problem-solving skills, a deep understanding of customer service principles, and the ability to manage multiple priorities effectively. You will collaborate with sales, product, and support teams to ensure a seamless customer experience. The ideal candidate will have a strong background in customer relationship management, a passion for helping customers achieve their goals, and experience in a fast-paced environment. This is a fully remote position, allowing you to work from anywhere in the US, with specific responsibilities for clients in and around Cincinnati, Ohio, US .
Apply Now
4
Customer Success Lead
45201 Cincinnati, Ohio
$95000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a dynamic and experienced Customer Success Lead to join their expanding team. This role is based in our Cincinnati, Ohio, US office, with a hybrid work arrangement allowing for a blend of remote and in-office responsibilities. You will be responsible for fostering strong relationships with our key enterprise clients, ensuring they maximize the value of our platform and achieve their business objectives. This leadership role involves managing a team of Customer Success Managers, developing retention strategies, and acting as a key advocate for our customers internally.
Key responsibilities include:
Key responsibilities include:
- Leading and mentoring a team of Customer Success Managers (CSMs) to achieve retention and expansion goals.
- Developing and implementing best practices for customer onboarding, adoption, and engagement.
- Proactively monitoring customer health scores and identifying potential churn risks.
- Building and maintaining strong, long-lasting relationships with key customer stakeholders at the executive level.
- Driving upsell and cross-sell opportunities within the existing customer base.
- Collaborating with Sales, Product, and Support teams to ensure a seamless customer experience.
- Gathering customer feedback and advocating for product enhancements.
- Developing and delivering customer training and best practice workshops.
- Analyzing customer usage data to identify trends and opportunities for proactive intervention.
- Creating and presenting regular reports on team performance, customer health, and strategic initiatives.
Apply Now
5
Customer Success Manager
45202 Cincinnati, Ohio
$75000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Success Manager to join their growing team, supporting clients remotely from Cincinnati, Ohio, US . In this fully remote position, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. Your role will involve building strong relationships, understanding client needs, and guiding them through onboarding, adoption, and ongoing usage. The ideal candidate is passionate about customer satisfaction, possesses excellent communication skills, and thrives in a fast-paced, technology-driven environment.
Key responsibilities include:
Key responsibilities include:
- Developing and executing success plans for a portfolio of assigned clients to ensure retention and growth.
- Onboarding new clients, providing comprehensive training and setting clear expectations for product adoption.
- Proactively monitoring client health and engagement, identifying at-risk accounts and implementing mitigation strategies.
- Serving as the main point of contact for clients, addressing inquiries, resolving issues, and escalating problems as needed.
- Conducting regular business reviews (QBRs) to assess client progress, share insights, and identify opportunities for upselling or cross-selling.
- Gathering client feedback and translating it into actionable insights for product development and service improvement.
- Collaborating with sales, support, and product teams to ensure a seamless client experience.
- Educating clients on new features, best practices, and industry trends relevant to their business.
- Achieving key performance indicators (KPIs) related to customer satisfaction, retention, and expansion.
- Maintaining accurate and up-to-date client records in the CRM system.
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in customer success, account management, client services, or a similar client-facing role.
- Exceptional interpersonal, communication, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage a large volume of client interactions effectively.
- Proactive and organized with a keen eye for detail.
- Demonstrated ability to work independently and collaboratively in a remote setting.
- Passion for technology and a willingness to learn about our client's products and services.
Apply Now
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6
Customer Success Manager
45202 Cincinnati, Ohio
$75000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and relationship-driven Customer Success Manager to join their team in Cincinnati, Ohio, US . This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships, understanding customer needs, and driving adoption, retention, and expansion. The ideal candidate will have a passion for customer advocacy, excellent communication skills, and a strong understanding of SaaS products and their value proposition. Key responsibilities include onboarding new clients, developing success plans, conducting regular check-ins, monitoring customer health, and proactively addressing potential churn risks. You will act as a trusted advisor, providing insights and best practices to help customers maximize their return on investment. The successful candidate will collaborate closely with sales, product, and support teams to ensure a seamless customer experience. This position requires strong analytical skills to track customer usage and identify opportunities for upselling or cross-selling. We are looking for an individual who is motivated, organized, and committed to delivering exceptional customer service and fostering long-term partnerships. The hybrid work model offers a blend of in-office collaboration and remote flexibility, supporting a productive and balanced work environment. Your efforts will directly contribute to customer loyalty, revenue growth, and the overall success of our client.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of customer accounts, ensuring their success and satisfaction
- Onboard new clients, guiding them through initial setup and training
- Develop and execute customer success plans tailored to individual client goals
- Proactively monitor customer health, usage, and engagement
- Identify and mitigate churn risks, implementing retention strategies
- Serve as the primary point of contact for assigned accounts
- Conduct regular business reviews and strategy sessions with clients
- Identify opportunities for expansion (upsell/cross-sell)
- Collaborate with Sales, Product, and Support teams
- Gather customer feedback and advocate for customer needs internally
- Track key customer success metrics
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Proven ability to build and maintain strong customer relationships
- Excellent communication, presentation, and interpersonal skills
- Strong understanding of SaaS products and the customer lifecycle
- Experience with CRM software (e.g., Salesforce) and customer success platforms
- Analytical skills to track metrics and identify trends
- Proactive problem-solving abilities
- Ability to manage multiple accounts and priorities effectively
- Passion for customer advocacy and driving positive outcomes
Apply Now
7
Customer Success Manager
43001 Columbus, Ohio
$85000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and enthusiastic Customer Success Manager to foster strong, long-lasting relationships with our valued clientele. In this pivotal role, you will be the primary point of contact for a portfolio of customers, ensuring they maximize the value derived from our products and services. Your core mission will be to drive customer adoption, retention, and advocacy. Key responsibilities include onboarding new clients, proactively engaging with existing customers to understand their evolving needs, providing strategic guidance and best practices, identifying opportunities for upselling and cross-selling, and serving as a liaison between customers and internal teams to address inquiries and resolve issues. You will also monitor customer health metrics, proactively intervene to mitigate churn risks, and gather feedback to inform product development and service enhancements. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven ability to build rapport and trust. A deep understanding of customer relationship management principles and experience with CRM software are essential. You should be adept at understanding complex business challenges and translating them into effective solutions that align with our offerings. This role requires a proactive, organized, and empathetic individual who is passionate about delivering outstanding customer experiences. Experience in a client-facing role within the technology or SaaS industry is highly desirable. Join a growth-oriented company where your contributions directly impact customer satisfaction and business success. This hybrid role offers a blend of remote flexibility and in-office collaboration, providing a dynamic work environment.
Apply Now
8
Customer Success Manager
45201 Cincinnati, Ohio
$70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for an experienced and customer-centric Customer Success Manager to join their vibrant team in Cincinnati, Ohio, US . This role is dedicated to ensuring our clients achieve maximum value from our products and services, fostering long-term relationships, and driving customer retention and expansion. You will act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and proactively identifying opportunities to help them succeed. This hybrid role offers a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Onboard new customers, ensuring a smooth transition and comprehensive understanding of our platform's capabilities.
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Proactively engage with customers to understand their business goals and challenges, and align our solutions accordingly.
- Monitor customer health and adoption metrics, identifying potential risks and implementing mitigation strategies.
- Conduct regular business reviews (QBRs) to demonstrate value, share insights, and discuss future opportunities.
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Serve as the primary point of contact for customer inquiries and concerns, escalating to relevant teams as needed.
- Educate customers on new features, best practices, and product updates.
- Gather customer feedback and advocate for customer needs internally to influence product development and service improvements.
- Contribute to the development and refinement of customer success playbooks and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a client-facing role, preferably in B2B SaaS.
- Proven track record of building strong client relationships and driving customer retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS business models and customer lifecycle management.
- Ability to analyze customer data and identify trends and actionable insights.
- Proactive, self-motivated, and able to manage multiple priorities effectively.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Problem-solving skills with a focus on delivering customer value.
- Passion for technology and helping customers achieve their goals.
Apply Now
9