174 Customer Success jobs in Ohio

Join to apply for the Customer Success Manager role at Locus Robotics .

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflowsfrom picking and replenishment to sorting and pack-outLocus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

In this role you will work with U.S. based customers to ensure they are successful and satisfied with the Locus Robotics solution. This is a dynamic, high-visibility role that will provide an opportunity to work with all technical groups within the Locus Robotics organization. You will possess a unique combination of well-developed project management, training, leadership, and relationship management experience to ensure the success of Locus Robotics customers.

This role requires up to 50% US travel to customer sites .

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless functionality.
• Enhance customer satisfaction during deployment and drive process improvements.
• Act as the primary contact for resolving escalated technical issues.
• Assist with warehouse mapping, preventative maintenance, and system upgrades.
• Manage change requests, keeping all stakeholders informed of schedule and budget impacts.
• Compile and analyze key performance metrics (Throughput, UPH, Lines Per Hour) for status reporting.
• Conduct post-project evaluations to assess successes and areas for improvement.
• Monitor customer site performance to ensure compliance with contractual requirements.
• Scale system capabilities to align with the customer's evolving needs.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, CIS, or a related technical field.
• 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
• Knowledge of networking and network technology, such as routers, WiFi, switches, and firewalls.
• Ability to communicate technical/complex information both verbally and in writing.
• Aptitude to multitask and respond to emergency situations effectively.
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
• Self-motivated and able to solve problems independently and in customer settings.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.

Additional Information

Locus Robotics is an equal opportunity employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage

#J-18808-Ljbffr

Client Services Coordinator @ Unlimited Systems | Psychology Degree
Overview

About Unlimited: Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, weve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where were headed, how were getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Customer Success Managers join our Customer Success department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications

• Bachelor of Business Administration degree or relevant field required
• Eligible to work in the United States without visa sponsorship

Candidate Attributes

• Interest in healthcare technology
• Understands the big picture and has strategic perspective that goes beyond short-term outcomes
• Adept at directing customers and managing employees at all levels of the business
• Takes responsibility for their actions and outcomes; is proactive and accountable to others
• Always prepared and doesnt get hit with surprises; does the preparation work that others skip
• Great listener who engages with others ideas in a thoughtful, comprehensive way
• Continuously invests in their skills and knowledge development
• Trustworthy and easily earns and deserves the trust of customers and colleagues
• Problem solver that hustles to find a solution; willing to roll up their sleeves to get the job done
• Proven track record of producing outstanding results
• Confident presenter who commands attention and inspires action
• Dedication to creating positive client relationships and experiences
• Exceptional verbal and written business communication skills
• Strong organizational skills, able to use time and resources efficiently and effectively
• Engages in conflict resolution with a balance of empathy and accountability
• Defines success collectively and places higher value on achieving team goals over status and ego

Responsibilities

• Increases customer satisfaction, loyalty, and advocacy
• Establishes and builds strong working relationships with business leaders at all levels
• Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients behalf
• Works with project teams to uncover and avoid problems during the client onboarding process
• Gathers feedback and recommendations from customers to help develop new product features
• Hosts standing calls with clients to report on system performance, service level and special initiatives
• Coordinates ongoing communication of best practices, solutions, and software enhancements to clients
• Leads client escalations to resolution, responding with a standardized escalation process
• Acts as an escalation point for internal teams and assists with client-facing communication
• Leads both customers and internal executives and managers on key initiatives
• Travel up to 25%

Compensation Plan

• Full-time position base salary commensurate with skills/experience plus travel incentive(s)
• Structured annual bonus program
• Company matching 401(k)
• Health and Dental insurance premiums paid in full by Unlimited Systems
• Recognized Top Workplace
• Hybrid work environment primarily work from home with intermittent in-office touchpoints
• Professional training opportunities
• Fun team-building and community involvement activities
• Modern office with company provided beverages
• Fitness, entertainment, dining, and shopping options near office headquarters

Compliance

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management
• Strategy/Planning
• Consulting

Industries

• Software Development and Technology
• Information and Media

#J-18808-Ljbffr

Build the Path Forward

At Path Robotics, were attacking a trillion dollar opportunity doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day, and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another.

We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Paths products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!

What Youll Do

• You will be the primary point person for multiple customers across North America
• You will own the customer post signature through to ongoing customer support, including the cross-functional coordination with our internal deployments team
• You will be the voice of the customer internally between product, engineering, and sales
• You will coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems
• You will own customer utilization of our robotic systems for all of your accounts

Who You Are

• Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages
• Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations
• You have experience communicating around technical subjects, with non-technical individuals
• You are capable of negotiating with stakeholders (internal and external) at an executive leadership level
• You are customer obsessed and care deeply about customers getting value from our products and services
• You are excited by the prospect of growing a book of business with modern monetization strategies
• You are a detail-oriented person that can operate in a fast paced environment and adapt quickly
• You are excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact
• You are passionate about what you do and enjoy working in a collaborative environment
• You like the idea of working at a tech startup with all the perks that go with that - free lunch, unlimited time off, team events, and great benefit

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why Youll Love It Here

• Free lunch every day at the office!
• Flexible PTO
• Medical, Dental and Vision insurance with an option for 100% coverage on monthly medical premiums for you and any dependents (nothing comes out of your paycheck!)
• 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)
• 401K through Empower
• Paid Referral Bonus

Job Type: Full-time

#J-18808-Ljbffr

Build the Path Forward

At Path Robotics, we're attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another.

We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!
What You'll Do

• You will be the primary point person for multiple customers across North America
• You will own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team
• You will be the voice of the customer internally between product, engineering, and sales
• You will coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems
• You will own customer utilization of our robotic systems for all of your accounts

Who You Are

• Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages
• Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations
• You have experience communicating around technical subjects, with non-technical individuals
• You are capable of negotiating with stakeholders (internal and external) at an executive leadership level
• You are customer obsessed and care deeply about customers getting value from our products and services
• You are excited by the prospect of growing a book of business with modern monetization strategies
• You are a detail-oriented person that can operate in a fast paced environment and adapt quickly
• You are excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact
• You are passionate about what you do and enjoy working in a collaborative environment
• You like the idea of working at a tech startup with all the perks that go with that - free lunch, unlimited time off, team events, and great benefit

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Why You'll Love It Here

• Free lunch every day at the office!
• Flexible PTO
• Medical, Dental and Vision insurance with an option for 100% coverage on monthly medical premiums for you and any dependents (nothing comes out of your paycheck!)
• 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)
• 401K through Empower
• Paid Referral Bonus

Job Type: Full-time

Customer Success Manager Property Services

Temp to Hire

$26.44-$27.40 per hour

Monday-Friday 8:00am-5:00pm

Columbus, Ohio

What youll be doing:

• Serve as the primary point of contact to property-level staff members to assist in training, customer service and technical account questions and issues
• Monitor daily compliance of assigned portfolio and communicate directly with property-level teams to ensure processes, procedures and best practices are being executed to maintain anticipated compliance levels
• Help train staff on sales practices to reach the companys targeted goals for the property damage waiver product
• Track daily key account metrics for your portfolio and assist in forecasting for financial performance and budgetary purposes
• Assist in onboarding and integrating new customers and their respective properties to the Foxen platform in a logical and timely manner
• Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
• Participate in strategic planning and development of the firms operational platform

Who were looking for:

• Strong communication and interpersonal skills (friendly, personable, positive personality)
• Excellent organizational and time management skills, and the ability to prioritize and multi-task
• Positive attitude with a willingness to quickly learn and adapt to new systems
• Previous customer service experience is highly preferred
• Previous experience as a Customer Success Manager or in Property Management preferred

#J-18808-Ljbffr

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the worlds leading partnership management platform, is transforming the way businesses manage and optimize all types of partnershipsincluding traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The companys powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.coms technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, LOreal, and Fanatics, visit .

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You Have:

• 3+ years of customer success/relationship experience, preferably B2B
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Experience with Affiliate and performance marketing
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate

What You'll Do:

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
• Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
• Become an expert on the impact.com platform, staying up to date with new features, functionality, and industry trends
• Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
• Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
• Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Salary Range: $80,000 - $5,000 per year, plus 25% Variable Commission Plan ( 20,000- 23,750) and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-NewYork_NewYork_Hybrid

#LI_Columbus

Create a Job Alert

Interested in building your career at Impact.com? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. Your responses will also be Confidential and not used whatsoever in "the Company's" selection process regarding your application.

How would you describe your gender identity? (mark all that apply) Select.

How would you describe your racial/ethnic background? (mark all that apply) Select.

How would you describe your sexual orientation? (mark all that apply) Select.

Do you identify as transgender? Select.

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select.

Are you a veteran or active member of the United States Armed Forces? Select.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Impact.coms Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr

Direct message the job poster from Cart.com

Talent Acquisition Leader | Bringing Impactful Brands and Talented Humans Together

Who We Are:

Were Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

Were building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, were looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? Wed love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: Weve always done it that way is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Dont give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: Weve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Applicants need to be able to be hybrid out of the Groveport, OH area.

The Role:

Cart.com is hiring a Customer Success Manager (CSM) . Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction.

The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. Theyre adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit.

What Youll Do:

• Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results.
• Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance.
• Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes.
• Set and manage clear, measurable expectations for both clients and internal teams.
• Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work.
• Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries.
• Proactively monitor contract adherence to maintain compliance and client satisfaction.
• Manage the implementation of new programs and services in a timely and cost-effective manner.

Who You Are:

• You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise.
• You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences.
• Youre an Active Listener, capable of accurately interpreting and responding to client needs and concerns.
• You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders.
• Youre a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions.
• You possess strong project management skills and have a proven ability to juggle multiple priorities.
• You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success.
• You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses.

What Youve Done:

• 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction.
• 2+ years of experience in Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries.
• Youve developed and executed strategic account plans, resulting in measurable business outcomes.
• Demonstrated ability to manage confidential information with discretion and professionalism.
• You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey.
• You have experience in eCommerce, logistics, or fulfillment.
• You are willing to travel up to 25% as needed.

Nice to Haves:

• Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS).
• Experience in project management, having led or contributed to large client projects.
• Prior experience in business development, expanding client accounts and fostering long-term partnerships.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Distribution
• Industries
• Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

#J-18808-Ljbffr

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a "land and expand" strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our solutions. As such, we need an experienced account and/or relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).
**You Will:**
+ Own account management and value management for a dedicated account portfolio of up to 35 accounts, with a special focus on end-to-end accelerating value within your portfolio.
+ Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
+ Excel in advanced account management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
+ Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
+ Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
+ Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
+ Take a self-service-first approach to problem solving and navigating questions internally and externally
+ Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
+ Help create a company-wide culture of customer-centricity
**What You Bring To The Table:**
+ 7+ years experience in healthcare technology and customer facing roles (required)
+ Proven ability to build deep, trust-based relationships with senior stakeholders
+ Skilled at expanding relationships beyond direct contacts through rapport-building
+ Demonstrated ownership of complex, high-value customer accounts
+ Strategic thinker who connects cross-customer trends to shape value propositions.
+ Effective and empathetic internal and external communication
+ Previous experiencing working in one or more of the following areas (strongly desired):
+ Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
+ Application of RWD and RWE in the pharmaceutical and life sciences space
+ Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$125,000-$150,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .