50 Customer Success jobs in Portland

Our client is seeking a proactive and results-oriented Customer Success Manager to join their fully remote team. This role is crucial in ensuring our customers achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and acting as their trusted advisor. Responsibilities include onboarding new customers, driving product adoption, identifying upsell and cross-sell opportunities, and managing customer renewals. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a keen ability to understand customer needs and translate them into actionable strategies. Experience in account management, client relations, or a customer-facing role within a SaaS or technology company is highly desirable. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. You will be responsible for monitoring customer health metrics, proactively addressing potential issues, and gathering feedback to inform product development. This fully remote position allows you to work from anywhere within the United States, offering significant flexibility and autonomy. We are looking for individuals who are passionate about customer satisfaction, possess strong organizational skills, and thrive in a fast-paced, collaborative environment. You will work closely with sales, product, and support teams to ensure a seamless customer experience. Join our client's mission to deliver exceptional value to our customers and foster long-term partnerships. This exciting opportunity is based remotely, serving our valued clients in and around Portland, Oregon, US , and beyond.

Our client is searching for a proactive and relationship-driven Customer Success Manager to foster strong client partnerships and ensure client satisfaction and retention in Portland, Oregon, US . This role is crucial for understanding client needs, driving product adoption, and maximizing the value our client's solutions provide. You will serve as the primary point of contact for a portfolio of assigned clients, building and maintaining trusted advisor relationships. Key responsibilities include onboarding new clients, guiding them through implementation, and ensuring a smooth transition. You will proactively engage with clients to understand their business objectives and identify opportunities to leverage our client's offerings more effectively. Conducting regular business reviews, presenting key performance metrics, and recommending strategic solutions to enhance client success are essential. You will also be responsible for identifying and mitigating churn risks, proactively addressing client concerns, and working with internal teams to resolve issues. The ideal candidate will possess excellent communication, negotiation, and problem-solving skills, coupled with a deep understanding of customer success principles. A passion for helping clients achieve their goals and a knack for consultative selling are highly valued. This position offers the opportunity to make a significant impact on client loyalty and contribute to the growth of the company. You will work closely with product, sales, and support teams to ensure a cohesive client experience. Qualifications include a Bachelor's degree in Business, Marketing, or a related field, and a minimum of 4 years of experience in customer success, account management, or a client-facing role, preferably in a SaaS environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is required. Strong analytical skills and the ability to interpret data to drive client value are essential. Excellent presentation skills and the ability to manage multiple accounts effectively are necessary.

Our client, a rapidly growing SaaS company, is seeking a highly motivated and experienced Lead Customer Success Manager to oversee their client support operations in Portland, Oregon . This is a critical role responsible for ensuring that our customers achieve their desired outcomes while using our innovative software solutions. The Lead CSM will manage a team of Customer Success Managers, providing guidance, training, and performance management to foster a high-performing support environment. You will be responsible for developing and implementing strategies to enhance customer retention, satisfaction, and loyalty. Key responsibilities include building strong relationships with key customer stakeholders, understanding their business objectives, and proactively identifying opportunities for them to maximize value from our platform. This role involves regular interaction with clients, addressing complex issues, and acting as a liaison between the customer and our product development and sales teams. The Lead CSM will also analyze customer usage data, identify trends, and develop proactive engagement plans to mitigate churn risk. Furthermore, you will contribute to the refinement of our customer success playbook, including onboarding processes, training materials, and best practice guides. The ideal candidate possesses exceptional communication and interpersonal skills, a deep understanding of customer relationship management, and a proven track record of success in a customer-facing role within the technology sector. A strategic mindset, problem-solving aptitude, and leadership experience are essential for this position. Join our client and play a pivotal role in shaping the customer experience.

• Lead and mentor a team of Customer Success Managers.
• Develop and execute strategies to improve customer retention and satisfaction.
• Build and maintain strong relationships with key customer accounts.
• Onboard new clients and ensure successful adoption of our platform.
• Act as a trusted advisor to customers, helping them achieve their business goals.
• Proactively identify and address customer issues and concerns.
• Analyze customer data to identify trends and opportunities.
• Collaborate with sales and product teams to enhance customer value.
• Develop and refine customer success processes and best practices.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Proven experience in managing and leading a team.
• Strong understanding of customer relationship management principles.
• Excellent communication, presentation, and negotiation skills.
• Analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic environment.

If you are passionate about customer advocacy and driving client success, we encourage you to apply.

Our client, a fast-growing technology company, is seeking an experienced and empathetic Lead Customer Success Manager to join their dedicated support team. This role is based in **Portland, Oregon, US**, and offers a fully remote working arrangement, providing flexibility and work-life balance. The Lead Customer Success Manager will be responsible for nurturing client relationships, ensuring customer satisfaction, driving adoption of our products/services, and maximizing customer lifetime value. Key responsibilities include managing a portfolio of key customer accounts; developing and implementing proactive strategies to enhance customer engagement and retention; acting as the primary point of contact for escalated customer issues, ensuring timely and effective resolution; onboarding new customers and guiding them through product implementation and training; conducting regular check-ins and business reviews with customers to understand their evolving needs and identify opportunities for growth; collaborating with sales, product, and engineering teams to advocate for customer needs and improve the overall customer experience; tracking customer health metrics and identifying at-risk accounts for proactive intervention; developing and delivering training materials and best practices documentation; mentoring and coaching junior customer success representatives; and contributing to the development of customer success processes and strategies.

Candidates should hold a Bachelor's degree in Business, Communications, or a related field. We require a minimum of 6 years of experience in customer success, account management, or a related client-facing role, with at least 2 years in a leadership or senior capacity. Proven experience in managing complex client relationships and driving customer retention and expansion is essential. Excellent interpersonal, communication, and presentation skills are a must. Strong problem-solving abilities and a customer-centric mindset are required. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. Experience in the SaaS industry is a plus. The ability to work independently, manage priorities effectively, and collaborate within a remote team environment is critical. This is a fantastic opportunity for a dedicated professional to make a significant impact on customer satisfaction and company growth.

Our client is seeking a proactive and strategic Lead Customer Success Manager to guide their customer success initiatives in Portland, Oregon, US . This role is vital for fostering long-term client relationships, ensuring customer retention, and driving adoption of our products and services. The Lead CSM will mentor a team of Customer Success Managers, develop best practices, and collaborate closely with sales, product, and support teams to deliver an exceptional customer experience. The hybrid work model allows for a blend of remote work and in-office collaboration.

Responsibilities:

• Lead, mentor, and manage a team of Customer Success Managers, setting performance expectations and fostering professional growth.
• Develop and implement customer success strategies to maximize customer lifetime value, reduce churn, and drive account expansion.
• Serve as a primary point of contact for key enterprise accounts, building strong relationships with stakeholders at all levels.
• Proactively monitor customer health and engagement, identifying risks and opportunities for intervention.
• Develop and execute playbooks for onboarding, adoption, retention, and advocacy.
• Collaborate with the sales team during the pre-sales process to ensure accurate understanding of customer needs and expectations.
• Work closely with product management to relay customer feedback and advocate for feature enhancements.
• Drive product adoption and ensure customers are leveraging the full value of our solutions.
• Manage customer escalations, ensuring timely and effective resolution.
• Track and report on key customer success metrics, such as retention rates, churn, NPS, and customer satisfaction (CSAT).
• Contribute to the development of customer success best practices and internal training materials.
• Represent the voice of the customer internally, influencing product roadmap and company strategy.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 7 years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership or management capacity.
• Proven track record of managing a portfolio of enterprise clients and achieving high retention and satisfaction rates.
• Strong understanding of SaaS business models and customer lifecycle management.
• Excellent leadership, coaching, and team management skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build rapport with clients and internal teams.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Analytical and data-driven, with the ability to interpret metrics and translate them into actionable strategies.
• Problem-solving skills and a proactive, solutions-oriented approach.
• Ability to thrive in a fast-paced, dynamic environment.
• Willingness to work a hybrid schedule, balancing remote and in-office work.

This is a significant opportunity to shape the customer experience and contribute to the growth of a leading technology company. If you are a passionate leader dedicated to customer advocacy, we encourage you to apply.

Our client is seeking a highly motivated and experienced Senior Customer Success Manager to join their rapidly growing technology firm. This is a fully remote position, offering the flexibility to manage client relationships and drive value from anywhere. The ideal candidate will be passionate about delivering exceptional client experiences, fostering long-term partnerships, and ensuring customer retention and growth.

As a Senior Customer Success Manager, you will be responsible for managing a portfolio of high-value clients, building strong relationships, and serving as their primary point of contact. Your core objective will be to ensure clients achieve their desired outcomes while using our client's products and services. This involves understanding client business objectives, providing strategic guidance on product utilization, and proactively identifying opportunities for upsell and cross-sell.

Key responsibilities include onboarding new clients, conducting regular business reviews, and monitoring client health metrics to anticipate and mitigate churn risks. You will collaborate closely with sales, product, and support teams to advocate for client needs and ensure a seamless customer experience. This role requires exceptional communication, problem-solving, and project management skills. The ability to articulate technical concepts and value propositions clearly is essential.

Qualifications include a Bachelor's degree in Business, Communications, or a related field, with a minimum of 5-7 years of experience in customer success, account management, or a related client-facing role within the technology sector. Proven experience in managing enterprise-level accounts and driving customer retention and expansion is required. A deep understanding of SaaS business models and customer success best practices is essential. Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. Strong analytical skills and the ability to translate data into actionable insights are crucial. This role is based in **Portland, Oregon, US**, but is fully remote, requiring a dedicated home office setup and excellent internet connectivity. Our client is committed to fostering a collaborative and supportive remote work culture.

Our client, a rapidly growing SaaS company in Portland, Oregon, US , is seeking a highly experienced and dedicated Senior Customer Success Manager to join their dynamic team. This role is instrumental in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business objectives, and proactively guiding them towards maximizing the value of our platform. This hybrid role requires a blend of in-office collaboration and remote flexibility, offering the best of both worlds. Responsibilities include onboarding new clients, driving product adoption, conducting regular business reviews, identifying upsell and cross-sell opportunities, and advocating for customer needs internally. You will act as a trusted advisor, anticipating potential issues and developing strategies to mitigate churn and foster long-term loyalty. The ideal candidate possesses exceptional communication skills, a deep understanding of customer success principles, and a proven track record of managing complex client relationships within the technology sector.
Key Responsibilities:

• Manage a portfolio of high-value customer accounts, ensuring high levels of satisfaction and retention.
• Develop and execute proactive success plans tailored to each customer's unique business goals.
• Drive customer adoption and engagement with our product suite through effective training, resource sharing, and ongoing support.
• Conduct regular check-ins and Executive Business Reviews (EBRs) to assess progress, identify challenges, and demonstrate ROI.
• Identify opportunities for account expansion (upsell/cross-sell) and collaborate with the sales team to close these opportunities.
• Serve as the voice of the customer internally, providing feedback to Product, Engineering, and Marketing teams to drive product improvements and strategic initiatives.
• Monitor customer health metrics and proactively address any risks of churn or dissatisfaction.
• Develop and maintain a deep understanding of our product's capabilities and best practices.
• Mentor junior Customer Success Managers and contribute to the overall growth of the CS team.
• Stay informed about industry trends and competitive landscape to provide relevant insights to customers.

This position requires strong analytical skills, excellent problem-solving abilities, and the capacity to influence stakeholders at all levels. If you are passionate about helping customers succeed and thrive in a collaborative, fast-paced environment, we encourage you to apply.

Our client is seeking a highly motivated and experienced Senior Customer Success Advocate to join their dynamic team in Portland, Oregon, US . This role is integral to ensuring our clients receive exceptional support and derive maximum value from our services. As a Senior Customer Success Advocate, you will be responsible for building and maintaining strong relationships with a portfolio of high-value customers, understanding their business needs, and proactively identifying opportunities for growth and improvement. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing utilization of our platform. This includes developing comprehensive success plans, conducting regular business reviews, and providing strategic guidance to help them achieve their objectives. Your expertise in problem-solving and conflict resolution will be crucial in addressing complex customer inquiries and ensuring swift, satisfactory resolutions. You will also collaborate closely with internal teams, including Sales, Product Development, and Support, to relay customer feedback and advocate for feature enhancements that align with client needs. The ideal candidate will possess a deep understanding of customer service best practices, excellent communication and interpersonal skills, and a proven track record of managing complex client relationships. A passion for technology and a commitment to delivering outstanding customer experiences are essential. This position offers a hybrid work model, combining the benefits of remote flexibility with in-office collaboration.
Responsibilities:

• Develop and execute strategic account plans for a portfolio of key clients.
• Proactively engage with customers to ensure successful adoption and ongoing value realization.
• Conduct regular business reviews and performance analyses with clients.
• Identify and mitigate potential risks to customer retention and satisfaction.
• Serve as the primary point of contact for escalated customer issues, driving timely and effective resolutions.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Provide product training and best practice guidance to customers.
• Gather and relay customer feedback to Product and Engineering teams for continuous improvement.
• Stay current with industry trends and best practices in customer success and support.

Qualifications:

• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
• Demonstrated ability to build strong, lasting relationships with clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and customer success platforms.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
The customer success consultant will build relationships in key accounts to ensure they are supported throughout the customer journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top accounts in their assigned territories. They will work closely with the customers and sales representatives to understand customer goals, needs, and best ways to support the account.
**What you'll do here:**
**Consultant**
+ Ability to develop strong product knowledge and align product implementation to customer's goals and outcomes.
+ Ability to clearly communicate with school administrators to understand their greatest needs and expected implementation and adoption outcomes.
+ Build and maintain relationships, becoming a trusted advisor to partners to ensure customer retention.
+ Partner with internal teams on professional development and customer support to create customer journey maps and inform product development roadmap.
**Project Manager**
+ Monitor each step of implementation process and project progress: anticipate potential issues and proactively manage details.
+ Develop a strategic plan to build customer relationships with key customer roles including technology director, curriculum director, building administration, department chairs, grade level chairs, and coaches.
+ Proactively establish expectations with customers to ensure successful implementations and outcomes.
+ Engage colleagues as needed to provide solutions to customers, including onboarding/training, strategic product and content discussions, and customer support needs.
**Account Manager**
+ Actively engage customers regarding their product implementation and use.
+ Monitor and act on account expirations and renewal targets and leverage relationships to achieve customer renewals.
+ Respond to customer inquiries and resolve any unforeseen issues in a timely manner.
+ Demonstrate flexibility and be able to shift focus between to strategically manage account needs within assigned territory.
+ Use appropriate communication methods to engage customers - meetings, webinars, videos, emails, and phone calls.
**Data Analyst**
+ Use metrics across multiple platforms to document, respond, and improve customer health.
+ Present and use data to facilitate strategic account meetings during key times in the customer journey.
+ Analyze renewal opportunity reports and strategically support renewal efforts.
**Skills you will need here:**
+ Bachelor's degree required
+ 3-5 years' of customer success, sales or education experience or a combination of education and relevant experience.
+ 30 % Travel to Northern CA
+ Understanding of and experience in implementing successful customer retention and growth strategies.
+ Strong MS Office skills and Excel experience required.
At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,000.00 - $87,100.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**