What Jobs are available for Customer Support Specialist in Madison?
Showing 140 Customer Support Specialist jobs in Madison
Customer Support Specialist
53703 Madison, Wisconsin
$22 Hourly
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our dynamic company is seeking a motivated and customer-focused Customer Support Specialist to join our team at our office in Madison, Wisconsin, US . In this role, you will be the primary point of contact for our valued customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include troubleshooting technical issues, guiding customers through product features and functionalities, processing orders and returns, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions accurately in our CRM system, identifying trends in customer issues to provide feedback for product improvement, and maintaining a high level of customer satisfaction. The ideal candidate will have a High School Diploma or GED, with at least 2 years of experience in customer service, technical support, or a related field. Excellent communication skills, both verbal and written, are essential, along with strong active listening and problem-solving abilities. Patience, empathy, and a genuine desire to help customers are paramount. Proficiency with CRM software and standard office productivity tools is required. You should be able to work effectively in a fast-paced environment and manage multiple tasks simultaneously. The ability to adapt to changing customer needs and company policies is also crucial. This is an excellent opportunity to grow within a supportive team and contribute directly to customer loyalty and success. We offer comprehensive training and opportunities for professional development.
Is this job a match or a miss?
Apply Now
0
Senior Customer Support Specialist
53713 Madison, Wisconsin
$55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is an exceptional opportunity for an individual passionate about delivering outstanding customer experiences and contributing to a collaborative, client-focused environment. As a Senior Support Specialist, you will be the primary point of contact for our valued customers, providing expert assistance and resolving complex technical and service-related issues. You will leverage your in-depth product knowledge and problem-solving skills to ensure customer satisfaction and retention. Your responsibilities will include managing inbound support requests via phone, email, and chat; meticulously documenting customer interactions and solutions in our CRM system; troubleshooting software and hardware issues; escalating unresolved problems to appropriate departments with comprehensive details; and contributing to the development of our knowledge base and support documentation. You will also play a key role in training and mentoring junior support staff, identifying trends in customer feedback to suggest product improvements, and proactively reaching out to customers to ensure their ongoing success with our offerings. The ideal candidate possesses a strong understanding of customer service principles, exceptional communication and interpersonal skills, and a proven ability to work independently and manage time effectively in a remote setting. A bachelor's degree in a related field or equivalent practical experience is preferred. Join a company that values innovation, teamwork, and employee growth, all from the comfort of your home office in Madison, Wisconsin, US .
Is this job a match or a miss?
Apply Now
1
Remote Customer Support Specialist
53701 Madison, Wisconsin
$55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their dynamic team. This fully remote position is ideal for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. Key responsibilities include troubleshooting product or service problems, providing information about offerings, processing orders or returns, and escalating complex issues to appropriate departments. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and strong problem-solving abilities. Experience in customer service, a call center environment, or a technical support role is highly preferred. Proficiency with CRM software and common communication platforms is essential. You must be self-motivated, able to manage your time effectively, and comfortable working independently in a remote setting. A reliable internet connection and a dedicated home workspace are required. We are looking for individuals who are eager to learn, committed to customer satisfaction, and able to adapt to a fast-paced environment. This is an excellent opportunity to build a career in customer support with a supportive and growing company, working from the convenience of your home.
Is this job a match or a miss?
Apply Now
2
Senior Customer Support Specialist
53703 Madison, Wisconsin
$25 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Madison, Wisconsin, US . This role is pivotal in ensuring client satisfaction through exceptional service and efficient problem resolution. The ideal candidate will possess a deep understanding of customer service best practices, excellent communication skills, and the ability to handle complex inquiries with empathy and professionalism. You will be responsible for managing a high volume of customer interactions across multiple channels, including phone, email, and live chat. This includes troubleshooting technical issues, guiding users through product functionalities, and escalating critical problems to the appropriate departments. As a senior member of the team, you will also be expected to mentor junior support staff, contribute to the development of support documentation and knowledge base articles, and identify areas for service improvement. Collaboration with product development and sales teams will be essential to provide feedback and enhance the overall customer experience. The ability to work effectively in a fast-paced environment, manage time efficiently, and maintain detailed records of customer interactions is crucial. This position offers a unique opportunity to make a significant impact on client retention and loyalty. The ideal candidate will have a proven track record of success in a similar customer-facing role, demonstrating strong problem-solving capabilities and a commitment to delivering outstanding support. Experience with CRM software and ticketing systems is highly desirable. We are looking for an individual who is passionate about helping others and can represent our client with integrity and expertise.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for a diverse customer base.
- Manage and resolve customer inquiries and complaints in a timely and professional manner.
- Develop and maintain comprehensive knowledge base articles and support guides.
- Train and mentor junior customer support representatives.
- Analyze customer feedback and service trends to identify areas for improvement.
- Collaborate with cross-functional teams to address customer issues and enhance product offerings.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Document all customer interactions accurately in the CRM system.
- Proactively identify opportunities to improve the customer experience.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in customer service, technical support, or a related role.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage priorities effectively in a dynamic environment.
- A customer-centric mindset and a passion for service excellence.
Is this job a match or a miss?
Apply Now
3
Senior Customer Support Specialist
53703 Madison, Wisconsin
$23 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in maintaining excellent customer relationships and ensuring a seamless support experience. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing clear, concise solutions. The ideal candidate will possess a strong understanding of customer service best practices and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues, escalating to higher support tiers when necessary.
- Provide comprehensive product information and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams.
- Train and mentor junior support staff.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with troubleshooting common software and hardware issues.
- Adept at de-escalating customer conflicts and finding satisfactory resolutions.
- Bachelor's degree in a related field or equivalent work experience.
- Experience in the (Specific Industry related to client, e.g., SaaS, Retail Tech) sector is a plus.
- A genuine desire to provide exceptional customer service.
Is this job a match or a miss?
Apply Now
4
Senior Customer Support Specialist
53703 Madison, Wisconsin
$24 Hourly
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. In this role, you will be the primary point of contact for our client's customers, providing exceptional support across multiple communication channels, including phone, email, and chat. You will handle complex customer inquiries, troubleshoot technical issues, and guide users through product features and functionalities. Your ability to empathize, problem-solve, and de-escalate situations effectively will be crucial to your success.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility to work from anywhere within the US. Our client is committed to fostering a collaborative and supportive remote work environment. This role is based in Madison, Wisconsin, US , but offers the convenience of remote work for the right candidate. Join a team that values innovation, customer satisfaction, and professional growth.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
- Diagnose and troubleshoot technical problems, providing clear and concise solutions.
- Escalate complex issues to appropriate internal teams and ensure timely resolution.
- Educate customers on product features, best practices, and available resources.
- Document all customer interactions and resolutions accurately in our CRM system.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Mentor and train junior support staff.
- Assist in the development and implementation of customer service policies and procedures.
- Proactively identify opportunities to improve the customer experience.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication skills, both written and verbal, with a knack for explaining technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient, empathetic, and customer-centric approach.
- Experience in a remote-first company culture is a plus.
- Bachelor's degree in a related field or equivalent work experience.
This is a fully remote position, offering the flexibility to work from anywhere within the US. Our client is committed to fostering a collaborative and supportive remote work environment. This role is based in Madison, Wisconsin, US , but offers the convenience of remote work for the right candidate. Join a team that values innovation, customer satisfaction, and professional growth.
Is this job a match or a miss?
Apply Now
5
Senior Customer Support Specialist
53711 Madison, Wisconsin
$55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Madison, Wisconsin, US . This role is crucial for ensuring exceptional client satisfaction and maintaining high standards of service delivery. The ideal candidate will possess a deep understanding of customer service principles, excellent problem-solving skills, and the ability to manage complex inquiries efficiently. As a Senior Specialist, you will be responsible for handling escalated customer issues, providing guidance and mentorship to junior support staff, and contributing to the continuous improvement of our support processes. You will act as a primary point of contact for VIP clients, addressing their needs with professionalism and empathy.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Investigate and resolve complex customer issues, documenting all interactions and solutions.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Provide training and mentorship to new and existing customer support team members.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address product issues and enhance the customer experience.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Participate in team meetings and contribute to strategic discussions regarding customer service operations.
- Ensure adherence to company policies and procedures in all customer interactions.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and empathetic approach to customer interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in team leadership or mentoring is a plus.
Is this job a match or a miss?
Apply Now
Be The First To Know
About the latest Customer support specialist Jobs in Madison !
6
Remote Customer Support Specialist
53701 Madison, Wisconsin
$45000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Remote Customer Support Specialist to join their entirely remote team, based in Madison, Wisconsin, US . This position is 100% remote, allowing you to work from the comfort of your own home.
In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. You will handle a variety of customer interactions via phone, email, and chat, ensuring a positive experience with our client's products and services.
Key Responsibilities:
In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. You will handle a variety of customer interactions via phone, email, and chat, ensuring a positive experience with our client's products and services.
Key Responsibilities:
- Respond to customer inquiries via multiple communication channels (phone, email, chat) in a timely and professional manner.
- Diagnose and resolve customer issues, ranging from basic troubleshooting to complex problem-solving.
- Provide information about products, services, and policies.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate departments or senior team members.
- Gather customer feedback and share insights with the product and service teams.
- Maintain a high level of customer satisfaction through empathetic and efficient service.
- Proactively identify opportunities to improve the customer support process.
- Stay up-to-date on product knowledge and company updates.
- Adhere to all company policies and procedures, including data privacy and security protocols.
- Contribute to building a positive and collaborative remote team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or support role, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively in a remote work environment.
- Patience, empathy, and a genuine desire to help customers.
- Comfortable using various communication tools (e.g., Slack, Zoom, Microsoft Teams).
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work independently and as part of a distributed team.
- Demonstrated ability to learn new products and processes quickly.
Is this job a match or a miss?
Apply Now
7
Senior Customer Support Specialist - Technical
53701 Madison, Wisconsin
$65000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is a fast-growing technology company seeking a highly skilled and empathetic Senior Customer Support Specialist to join their fully remote support team. This role is crucial for ensuring our customers receive exceptional technical assistance and a seamless user experience with our innovative products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping others. You will be responsible for handling complex technical inquiries, troubleshooting issues, and providing clear, concise solutions to our diverse customer base. This is a remote-first position, requiring excellent communication skills and the ability to work independently while being a vital part of a collaborative team.
Key Responsibilities:
Qualifications:
This fully remote role offers the opportunity to work from anywhere, while supporting our customer base nationwide, with a focus on the **Madison, Wisconsin, US** market. Join a team that values innovation, collaboration, and exceptional customer care.
Key Responsibilities:
- Provide advanced technical support to customers via various channels, including email, chat, and phone.
- Troubleshoot and resolve complex software and hardware issues efficiently and effectively.
- Diagnose, document, and escalate issues as needed, collaborating with engineering and product teams.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers.
- Identify recurring customer issues and provide feedback to product and development teams for improvement.
- Guide customers through product setup, configuration, and usage.
- Contribute to the continuous improvement of customer support processes and workflows.
- Assist in training and mentoring junior support staff.
- Monitor customer satisfaction metrics and strive to exceed expectations.
Qualifications:
- Minimum of 4 years of experience in technical customer support, preferably in the software or technology sector.
- Strong understanding of common operating systems, networking principles, and troubleshooting methodologies.
- Proven ability to explain technical concepts clearly to non-technical users.
- Excellent written and verbal communication skills.
- Proficiency in using CRM and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Patience, empathy, and a customer-centric approach.
This fully remote role offers the opportunity to work from anywhere, while supporting our customer base nationwide, with a focus on the **Madison, Wisconsin, US** market. Join a team that values innovation, collaboration, and exceptional customer care.
Is this job a match or a miss?
Apply Now
8
Senior Customer Support Specialist - Technical
53701 Madison, Wisconsin
$55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Specialist with a strong technical aptitude to join their team in Madison, Wisconsin, US . This hybrid role offers the best of both worlds, combining in-office collaboration with remote flexibility. You will be a vital point of contact for customers, providing advanced technical support, troubleshooting complex issues, and ensuring a positive customer experience. The ideal candidate will possess exceptional communication skills, a deep understanding of our product suite, and the ability to guide customers through technical challenges with patience and expertise. This position requires a proactive approach to problem-solving and a commitment to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex product-related issues.
- Troubleshoot and diagnose software and hardware problems, guiding customers through step-by-step solutions.
- Escalate critical issues to appropriate internal teams (e.g., engineering, product development) when necessary, ensuring clear documentation and follow-up.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Train and mentor junior support staff, sharing expertise and best practices.
- Monitor customer support queues and ensure timely resolution of all tickets.
- Gather customer feedback and proactively suggest improvements to our products and services.
- Participate in team meetings, product update training, and contribute to departmental goals.
- Ensure a high level of customer satisfaction through professional and efficient service delivery.
- Manage support escalations and act as a point of contact for high-priority customer concerns.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in a technical customer support role.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Strong understanding of operating systems, networking concepts, and common software applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to work effectively in a hybrid work environment.
- Strong problem-solving skills and attention to detail.
- Customer-centric mindset with a passion for helping others.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
Is this job a match or a miss?
Apply Now
9