63 Customer Support jobs in Barboursville

• Facilitate recovery oriented group and individual supportive intervention services with students and community members (as approved by direct supervisor);
• Conduct outreach visits to an assigned area;
• Provide outreach and early intervention to individuals in the pre-contemplation and contemplation stages of change as well as those experiencing symptoms of a recurrence of symptoms;
• Plan, Promote & Host training events and informational sessions related to the recovery program;
• Deliver remarks and speak to the public to combat stigma;
• Assist individuals in crisis situations involving social, emotional, health and other problems
• Work on college campuses and with faculty, staff and administration to develop support for students;
• Link students with support groups, treatment programs and other community resources;
• Build and maintain partnerships across campus and communities;
• Act as an liaison between students, campuses, communities and service organizations;
• Report to the supervisor and project coordinator.
• Assist with the implementation of project activities to ensure that the program goals, objectives, activities are met at specified stages in timeline;
• Participate in trainings and the certification process; Adhere to the code of ethics for PRSS at all times;
• Participate in weekly conference calls to report on progress;
• Collect recovery capital assessments and develop recovery treatment plans;
• Collect and submit required data, prepare written reports and other administrative tasks as required;
• Assist individuals served with setting goals, creating and monitoring individualized change/recovery plans and working toward developing skills to attain and sustain recovery;
• Complete reports, paperwork and time sheets;
• Gain a working knowledge of center policies, procedures and regulations and the center's service delivery model;
• Represent the school and the network in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with the higher education institution's missions, codes of conduct and ethical practices.
• Complete other duties as assigned.
• There is a 6 month probationary period with this position
• Successful candidate may be in a mentoring position of student workers

• High School Diploma or GED required. College experience preferred.
• Hold a current PRSS SUD Credential
• Knowledge of substance use disorders, evidenced based practices, and recovery support.
• Valid driver's license and vehicle required.
• Must be involved with a personal support and/or recovery system of their choosing.
• Personal history with a substance use disorder and have stable recovery for a period of a minimum of two years.
• Must have no legal involvement related to SUD/OUD within the last six months.
• Must have not had intensive behavioral health treatment involvement with the last six months
• Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and drug screen.
• Must demonstrate knowledge of basic computer skills.

• Provides recovery coaching services as part of the PROACT team
• Helps to initiate and sustain an individual/family in their recovery from substance use and/or co-occurring disorders.
• Promotes recovery by removing barriers and obstacles to recovery.
• Serves as a personal guide and mentor for people seeking, or already in recovery.
• Helps an individual find resources for harm reduction, detox, treatment, family support and education, local or online support groups; or helps someone create a change plan to recover on their own.
• Helps individuals find ways to stop using (abstinence), or reduce the harm associated with addictive behaviors.
• Identifies and cultivates a myriad of community wide services and supports key to meeting the varying needs of those served.
• Maintains official records and documents, comply with HIPAA privacy laws, and ensures compliance with federal, state and local regulations.
• Provides outreach in the local area to promote the recovery coach services.
• Connects individuals to personal and community supports necessary to live independently.
• Assists individuals with obtaining recovery-oriented materials, attends recovery support meetings, and provide referrals as necessary.
• Serves as a role model in the homeless community, the general community, and the recovery community.
• Participates in peer reviews.
• Performs other duties as assigned or requested.

• Requires a minimum a high school degree or recognized equivalent (GED)
• Must pursue and attain the WV Peer Recovery (PR) Credential within three months of hiring.

• Lived experience with substance use challenges. Background check will be required through WV Cares process (waivers for past criminal justice involvement can be pursued); self-identify as being in recovery for at least two (2) years; involved with a personal support and/or recovery system; reside in stable housing; have no legal involvement within the last two (2) years and/or pending legal issues; no intensive behavioral health treatment involvement within the last six two (2) years, including intensive services, crisis stabilization/detoxification services, residential treatment services and/or psychiatric hospitalization.
• Minimum of one year work experience in the field of addiction/recovery.
• Computer skills, written and verbal aptitudes are a requirement.
• Must have transportation and valid driver's license.

• DUTIES AND RESPONSIBILITIES:
• Facilitate recovery oriented group and individual supportive intervention services with students and community members (as approved by direct supervisor);
• Conduct outreach visits to an assigned area;
• Provide outreach and early intervention to individuals in the pre-contemplation and contemplation stages of change as well as those experiencing symptoms of a recurrence of symptoms;
• Plan, Promote & Host training events and informational sessions related to the recovery program;
• Deliver remarks and speak to the public to combat stigma;
• Assist individuals in crisis situations involving social, emotional, health and other problems
• Work on college campuses and with faculty, staff and administration to develop support for students;
• Link students with support groups, treatment programs and other community resources;
• Build and maintain partnerships across campus and communities;
• Act as an liaison between students, campuses, communities and service organizations;
• Report to the supervisor and project coordinator.
• Assist with the implementation of project activities to ensure that the program goals, objectives, activities are met at specified stages in timeline;
• Participate in trainings and the certification process; Adhere to the code of ethics for PRSS at all times;
• Participate in weekly conference calls to report on progress;
• Collect recovery capital assessments and develop recovery treatment plans;
• Collect and submit required data, prepare written reports and other administrative tasks as required;
• Assist individuals served with setting goals, creating and monitoring individualized change/recovery plans and working toward developing skills to attain and sustain recovery;
• Complete reports, paperwork and time sheets;
• Gain a working knowledge of center policies, procedures and regulations and the center's service delivery model;
• Represent the school and the network in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with the higher education institution's missions, codes of conduct and ethical practices.
• Complete other duties as assigned.

• Hold a current PRSS SUD Credential & supervision experience is preferred
• Knowledge of substance use disorders, evidenced based practices, and recovery support.
• Valid driver's license and vehicle required.
• Must be involved with a personal support and/or recovery system of their choosing.
• Personal history with a substance use disorder and have stable recovery for a period of a minimum of two years.
• Must have no legal involvement related to SUD/OUD within the last six months.
• Must have not had intensive behavioral health treatment involvement with the last six months
• Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and drug screen.
• Must demonstrate knowledge of basic computer skills.
• Understand there is a 6 month probationary period with this position
• Successful candidate may be in a mentoring position of student workers

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Salary - $32,500 - $35,000

Educational Requirements: High School Diploma or equivalent.

Certification/License Requirement: Peer Support Specialist Certification

Duties/Responsibilities: The Peer Support Specialist will provide community based, on-scene social and emotional support, advocacy and consumer information to (individuals experiencing a behavioral health crisis). These activities are planned and implemented through a partnership between the participant and the treatment team members. These activities are provided to support individuals to live their own lives and to direct their own recovery and wellness process.

Experience Required: A self-identified consumer of Mental health Services diagnosed with a mental illness or substance abuse disorder; attend Peer Support Training; have an understanding of the recovery process and how to use that process to help others. History of working crisis or residential Preferred.

This is a full time position

Description

Be the change you wish to see in the world! Come join our team to empower children and families in our communities to transform their lives and develop to their full potential.

Pressley Ridge Benefits

The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health.

• Medical coverage available with a Health Savings Account (HSA) with 50% employer match

• Prescription coverage

• Dental and vision plans

• Patient advocate and Medicare specialists available at no cost

• Dependent Care Flexible Savings Account

• Wellness incentive (up to $250)

• 403b with up to 9% employer give/match

• Free life insurance and AD&D

• Paid Time Off (PTO)

• 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)

• Tuition reimbursement

• Employee Assistance Program (EAP)

Sign-On Bonus

This position offers a $,500.00 hiring bonus that has a structured payout as follows (if employment is active and in good standing): 500.00 at 30-days of employment, 1,000.00 at 3-months of employment, and 1,000.00 at 12-months of employment.

Position Summary

The Teacher Counselor assists in the developing, implementing, and monitoring of mental health treatment plans and procedures that result in improved functioning and high rates of successful program completion among youth (13-17 years old males). This position assures staff are attending to the safety, health, and well-being of youth in a trauma informed manner and environment. The Teacher Counselor resides with assigned youth and offers flexible hours and shifts.

Essential Responsibilities

• Build positive relationships with youth within the program, ensuring their safety and well-being.

• Support youths' daily living skills and group management.

• Participate in treatment planning and implementation.

• Create and engage in therapeutic and educational activities.

• Professional development and training.

• Maintain accurate documentation and record keeping, meeting paperwork deadlines.

Qualifications

Education/Credentials/Licensure:

• Bachelor's Degree (those without a bachelor's degree may be considered for the Teacher Counselor Aide title) .

• Valid driver's license and auto insurance.

Experience:

Entry-level, no experience required.

Clearances:

• State Police

• FBI clearance per state regulation

• Child Abuse Registry and Clearances

• CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation.

• Any additional background checks/clearances required by state governing bodies.

Working Conditions

• Physical Demands. Requires vision, speech, and hearing and a moderate to high level of physical activity including; sitting, standing, walking lifting and carrying as required. Must be able to meet the demands and complete Therapeutic Crisis Intervention (TCI).

• Environmental Factors. Indoors/Outdoors: Residential treatment facility, school, home, community.

• Working Hours. 40 hour week, variable schedule based on program need.

Qualifications

Education

Required

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.