What Jobs are available for Customer Support in Orlando?
Showing 195 Customer Support jobs in Orlando
Customer Support Specialist
32801 Orlando, Florida
$45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their team in **Orlando, Florida, US**. This is an on-site position requiring excellent communication and problem-solving skills. You will be the first point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your role will be crucial in resolving customer issues, answering inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues, product-related questions, and service requests.
- Guide customers through product features, troubleshooting steps, and account management.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up and resolution.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and provide feedback to internal teams for product and service improvement.
- Educate customers on product updates, new features, and best practices.
- Maintain a high level of product knowledge and continuously update it as needed.
- Contribute to team goals by meeting or exceeding key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Assist with training new team members on support procedures and best practices.
- Uphold company standards for customer service excellence.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work collaboratively within a team.
- Availability to work flexible hours, including occasional weekends or evenings, as required.
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0
Customer Support Specialist
32801 Orlando, Florida
$22 Hourly
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers the flexibility of working both from home and in our state-of-the-art office, providing a balanced work environment. You will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently and effectively. Your primary goal will be to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. This position is based in Orlando, Florida, US .
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues, guiding them through step-by-step solutions.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Stay up-to-date on product knowledge and company updates.
- Assist with training new team members as needed.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college coursework preferred.
- Proven customer support experience or experience in a related client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with remote collaboration tools is a plus.
- A desire to help others and a positive demeanor.
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1
Customer Support Specialist - Technical
32830 Orlando, Florida
$48000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking dedicated and technically proficient Customer Support Specialists to join their growing team. This is a fully remote position, offering the flexibility to work from home. You will be the primary point of contact for customers experiencing technical issues with our products and services, providing timely and effective solutions. Your role is crucial in ensuring customer satisfaction and maintaining a positive brand reputation.
Key Responsibilities:
Qualifications:
Join our client's dedicated support team and make a difference in our customers' experience, all from the comfort of your home office in Orlando, Florida, US . We are committed to providing exceptional service and support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, addressing technical problems and providing clear solutions.
- Troubleshoot and diagnose software and hardware issues, guiding customers through resolution steps.
- Escalate complex issues to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for improvements.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product knowledge and new feature releases.
- Proactively seek opportunities to improve the customer support process.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- 2+ years of experience in a technical customer support or helpdesk role.
- Strong understanding of common operating systems (Windows, macOS) and troubleshooting techniques.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is beneficial.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical information clearly.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- Experience with (Specific Software/Product Type relevant to fictional company) is a strong advantage.
Join our client's dedicated support team and make a difference in our customers' experience, all from the comfort of your home office in Orlando, Florida, US . We are committed to providing exceptional service and support.
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2
Customer Support Specialist - Technical
32837 Orlando, Florida
$45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Support Specialist to join their growing team in Orlando, Florida, US . This hybrid role offers a blend of in-office engagement and remote work flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. You will be the primary point of contact for customers, providing exceptional technical support and resolving inquiries related to our software products. The ideal candidate possesses strong troubleshooting skills, a patient and empathetic demeanor, and a passion for helping users succeed. Responsibilities include diagnosing and resolving technical issues via phone, email, and chat; documenting customer interactions and solutions; and escalating complex problems to senior support staff or engineering teams when necessary. You will also play a role in identifying trends in customer issues and providing feedback for product improvement. We are looking for individuals with excellent communication skills, a keen analytical mind, and the ability to explain technical concepts clearly to non-technical users. This role requires meticulous attention to detail and a commitment to delivering outstanding customer service. You will be expected to maintain a high level of product knowledge and stay updated on new features and releases. Join a supportive team environment where your contributions are valued, and opportunities for professional development are encouraged. This is an excellent opportunity to grow your career in customer support within a thriving tech company. The hybrid model ensures you can collaborate effectively with colleagues while enjoying remote work benefits. We are committed to empowering our customers and ensuring their success with our products.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues, guiding users through step-by-step solutions.
- Document all customer interactions, technical issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to appropriate internal teams (e.g., Tier 2 support, engineering).
- Maintain a high level of product knowledge and stay updated on software updates and new features.
- Identify customer needs and educate them on product functionalities and best practices.
- Contribute to the knowledge base by creating and updating support documentation and FAQs.
- Proactively identify potential issues and provide feedback to product development teams.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Collaborate with team members to share knowledge and improve support processes.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in technical customer support or a similar role.
- Proficiency in troubleshooting software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work effectively in a hybrid environment and manage time efficiently.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and as part of a team.
- Must be authorized to work in the US.
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3
Customer Support & Sales Agent
32806 Orlando, Florida
Insight Global
Posted 3 days ago
Job Viewed
Job Description
Job Description
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay ranging from $18-20/hr based on location & experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Bilingual (English/Spanish)
- Basic computer skills - Understanding of Microsoft Office Suite
- 2-5+ years of Customer Service experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay ranging from $18-20/hr based on location & experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Bilingual (English/Spanish)
- Basic computer skills - Understanding of Microsoft Office Suite
- 2-5+ years of Customer Service experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
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4
Customer Support Team Lead
32801 Orlando, Florida
$55000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking an enthusiastic and experienced Customer Support Team Lead for a fully remote position. This role is perfect for an individual passionate about delivering exceptional customer experiences and guiding a high-performing support team. As a Customer Support Team Lead, you will be responsible for overseeing the day-to-day operations of the customer support department, ensuring timely and effective resolution of customer inquiries and issues. You will lead, mentor, and train a team of customer support representatives, fostering a collaborative and supportive work environment. Key responsibilities include developing and implementing support strategies, monitoring key performance indicators such as response times and customer satisfaction ratings, and identifying areas for process improvement. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a proven ability to motivate and manage a team effectively. A deep understanding of customer service best practices and experience with CRM software are essential. This fully remote role offers the flexibility to work from your preferred location while making a significant impact on customer satisfaction and retention. You will be instrumental in upholding our client's commitment to outstanding customer service, contributing to their continued success. Responsibilities include handling escalated customer issues, conducting performance reviews for team members, and creating and updating knowledge base articles to support both customers and agents.
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5
Senior Customer Support Manager
32801 Orlando, Florida
$85000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly motivated and experienced Senior Customer Support Manager to lead their dedicated support team. This position is office-based in Orlando, Florida, US , fostering a collaborative and dynamic team environment. You will be responsible for overseeing all aspects of customer support operations, ensuring the delivery of exceptional service and high customer satisfaction. Your duties will include managing a team of support specialists, developing and implementing support strategies, monitoring key performance indicators (KPIs), and resolving complex customer issues.
The ideal candidate possesses strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer support best practices. Experience with CRM systems and support ticketing platforms is essential. You will be instrumental in training and mentoring support staff, driving continuous improvement in service delivery, and representing the voice of the customer internally. We are looking for an individual who is passionate about customer success, highly organized, and capable of thriving in a fast-paced environment. This role requires a strategic thinker who can identify trends, anticipate customer needs, and implement proactive solutions to enhance the overall customer experience. Join a company that values its employees and offers significant opportunities for professional growth and development.
Key Responsibilities:
The ideal candidate possesses strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer support best practices. Experience with CRM systems and support ticketing platforms is essential. You will be instrumental in training and mentoring support staff, driving continuous improvement in service delivery, and representing the voice of the customer internally. We are looking for an individual who is passionate about customer success, highly organized, and capable of thriving in a fast-paced environment. This role requires a strategic thinker who can identify trends, anticipate customer needs, and implement proactive solutions to enhance the overall customer experience. Join a company that values its employees and offers significant opportunities for professional growth and development.
Key Responsibilities:
- Lead, mentor, and manage a team of customer support specialists.
- Develop and implement effective customer support strategies and processes.
- Monitor and analyze support performance metrics (e.g., response time, resolution rate, CSAT).
- Ensure timely and accurate resolution of customer inquiries and issues.
- Handle escalated customer complaints and provide effective solutions.
- Develop and deliver training programs for the support team.
- Collaborate with product and engineering teams to identify and address recurring customer issues.
- Maintain and update knowledge base articles and customer support documentation.
- Drive initiatives to improve customer satisfaction and loyalty.
- Report on support team performance and trends to senior management.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or management role.
- Proven experience managing and motivating support teams.
- Strong understanding of customer support principles and best practices.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Salesforce, Zendesk).
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Exceptional verbal and written communication skills.
- Ability to analyze data and generate insightful reports.
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6
Senior Customer Support Engineer
32801 Orlando, Florida
$65000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Customer Support Engineer to join their rapidly growing technology company. This is a fully remote position, serving clients across various industries. The ideal candidate will be a technical expert with exceptional communication skills, dedicated to providing top-tier support and resolving complex issues for our user base. Responsibilities include troubleshooting software and hardware problems, guiding customers through product functionalities, escalating complex issues to development teams, and contributing to our knowledge base. You will be a primary point of contact for technical inquiries, ensuring prompt and effective resolution. A deep understanding of our product suite, coupled with strong problem-solving abilities, is essential. The successful candidate will possess excellent interpersonal skills, patience, and a customer-centric mindset. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is preferred, along with a minimum of 5 years of experience in technical customer support or a similar role. Proficiency in CRM software, ticketing systems, and remote diagnostic tools is required. Experience with (Specify relevant technology, e.g., cloud computing, SaaS platforms, network infrastructure) is a significant advantage. You will play a crucial role in maintaining high levels of customer satisfaction and retention by providing timely and accurate technical assistance. This role offers the flexibility of remote work, competitive compensation, and opportunities for professional development. Join a collaborative and innovative team committed to delivering outstanding customer experiences. Your technical acumen and dedication to support will be highly valued in this role. We seek individuals who are proactive, adaptable, and eager to contribute to a growing organization.
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7
Customer Support Team Lead
32801 Orlando, Florida
$55000 annum + per
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic and growing e-commerce company, is seeking a motivated and experienced Customer Support Team Lead to manage their customer service operations in **Orlando, Florida, US**. This role requires a leader who can inspire a team, drive exceptional customer satisfaction, and optimize support processes. The ideal candidate will have a strong background in customer service, proven leadership abilities, and a passion for delivering outstanding client experiences in a fast-paced retail environment.
Responsibilities:
Responsibilities:
- Lead, train, coach, and motivate a team of customer service representatives to achieve performance goals and maintain high service standards.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and efficiency.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer issues, providing timely and effective resolutions.
- Analyze customer feedback and support metrics to identify areas for improvement and implement corrective actions.
- Collaborate with other departments (e.g., sales, logistics, product development) to resolve customer issues and improve overall customer satisfaction.
- Manage team schedules, ensuring adequate coverage during operating hours.
- Contribute to the development and delivery of training programs for new and existing customer service staff.
- Maintain a thorough understanding of the company's products and services to effectively support customers.
- Foster a positive and collaborative team environment, promoting best practices in customer service.
- Generate regular reports on team performance, customer feedback, and key support metrics.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Proven ability to lead and motivate a team to achieve performance targets.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support platforms (e.g., Zendesk, HubSpot).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with strong organizational and time management skills.
- Experience in e-commerce or retail customer support is a strong plus.
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8
Senior Customer Support Engineer
32801 Orlando, Florida
$90000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company renowned for its innovative software solutions, is seeking an exceptional Senior Customer Support Engineer to join their global, remote-first team. This is a fully remote position, allowing you to contribute your expertise from anywhere within the United States. In this crucial role, you will be the primary technical point of contact for our enterprise clients, providing advanced support, troubleshooting complex issues, and ensuring the successful adoption and utilization of our platform. You will delve deep into technical challenges, diagnose intricate software problems, and develop effective solutions, often working under pressure to meet client service level agreements. Responsibilities include analyzing customer issues, replicating bugs, collaborating with engineering and product teams to implement fixes, and documenting technical solutions for knowledge base articles. You will also proactively engage with customers to provide training, best practices, and ongoing technical guidance. The ideal candidate will possess a robust background in software support, exceptional problem-solving skills, and a deep understanding of technical environments. Experience with SaaS products, cloud infrastructure (AWS, Azure), and common web technologies is essential. A passion for customer success, excellent communication skills, and the ability to clearly explain technical concepts to both technical and non-technical audiences are paramount. This role offers a unique opportunity to work with cutting-edge technology, interact with a diverse international client base, and significantly contribute to customer satisfaction and retention.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise-level clients.
- Diagnose and resolve complex software issues, including bugs and integration problems.
- Analyze customer inquiries, replicate issues, and escalate to engineering when necessary.
- Develop and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
- Collaborate with product management and engineering teams to identify product improvements and resolve defects.
- Proactively engage with customers to provide technical guidance, best practices, and training.
- Ensure timely and effective resolution of customer issues in accordance with Service Level Agreements (SLAs).
- Monitor customer usage patterns and identify opportunities for proactive support.
- Contribute to the continuous improvement of support processes and tools.
- Act as a customer advocate within the organization, representing their technical needs.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, customer success engineering, or a similar role, preferably within a SaaS environment.
- Strong understanding of software development lifecycle and common web technologies (e.g., APIs, HTML, CSS, JavaScript).
- Experience with cloud platforms such as AWS or Azure.
- Proficiency in diagnosing and resolving issues related to databases, operating systems, and network configurations.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly.
- Proven ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Customer-centric mindset with a passion for ensuring client success.
- Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
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