32 Customer Training jobs in New York

The Technical Engineering Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the complete Stago Product line (instruments, reagents and digital products), giving the customer the highest level of understanding, functionality and operation.

Essential Duties & Responsibilities

• Responsible for providing training on the Stago line of products (instruments, reagents and digital products) to all new hire Engineers on all system types from installation through to decommission. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Responsible for providing training on the Stago line of products (instruments, reagents and digital products) to all customer BMETs (Biomed Engineers) when requested from annual PMs and basic curatives. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Provide lectures to internal and external customers on the complete Stago Product line (instruments, reagents and digital products), addressing safety, installation, programming, maintenance, troubleshooting and operation of the analyzer, following the course outline, handouts, exercises and administering tests. Demonstrates procedures being taught, such as programming, troubleshooting and repair. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Administers written and practical examinations and provides all employee grades to Training Coordinator and / or Director TSG.
• Maintains training department equipment in excellent working condition, units are current on PMs and TBs, this includes customer instruments, FSG training instruments and the instruments in the VIP space.
• Observes trainees in classroom and answers trainees' questions.
• Annually, or as needed, review material to update the training program to ensure continuous improvement. Ensures retired documents are properly archived and only new material is presented. Work on projects as requested by Director TSG.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Ensures that all Engineers and BMET classes have functioning analyzers, proper reagents and printed material prior to the class starting.

• BS degree in related field from an accredited four year college or university required in the field of Engineering; Minimum of 2 to 4 years Stago experience or 3 to 5 years related outside experience required, some training experience preferred.
• To perform this job successfully, an individual should have knowledge of Database software, Microsoft Office Suite. All company usable software.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated typing / key boarding skills.
• Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

The Technical Engineering Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the complete Stago Product line (instruments, reagents and digital products), giving the customer the highest level of understanding, functionality and operation.

Essential Duties & Responsibilities

• Responsible for providing training on the Stago line of products (instruments, reagents and digital products) to all new hire Engineers on all system types from installation through to decommission. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Responsible for providing training on the Stago line of products (instruments, reagents and digital products) to all customer BMETs (Biomed Engineers) when requested from annual PMs and basic curatives. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Provide lectures to internal and external customers on the complete Stago Product line (instruments, reagents and digital products), addressing safety, installation, programming, maintenance, troubleshooting and operation of the analyzer, following the course outline, handouts, exercises and administering tests. Demonstrates procedures being taught, such as programming, troubleshooting and repair. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events.
• Administers written and practical examinations and provides all employee grades to Training Coordinator and / or Director TSG.
• Maintains training department equipment in excellent working condition, units are current on PMs and TBs, this includes customer instruments, FSG training instruments and the instruments in the VIP space.
• Observes trainees in classroom and answers trainees' questions.
• Annually, or as needed, review material to update the training program to ensure continuous improvement. Ensures retired documents are properly archived and only new material is presented. Work on projects as requested by Director TSG.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Ensures that all Engineers and BMET classes have functioning analyzers, proper reagents and printed material prior to the class starting.

• BS degree in related field from an accredited four year college or university required in the field of Engineering; Minimum of 2 to 4 years Stago experience or 3 to 5 years related outside experience required, some training experience preferred.
• To perform this job successfully, an individual should have knowledge of Database software, Microsoft Office Suite. All company usable software.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated typing / key boarding skills.
• Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Business Operations - Project Management - IT Support - Application Development - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Jersey City, NJ-07311

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Business Operations - Project Management - IT Support - Application Development - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Elizabeth, NJ-07207

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelors degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Customer Success
- Business Operations
- Project Management
- IT Support
- Application Development
- Data Analytics

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area.

Are you eligible?

You can apply to Year Up United if you are:

- A high school graduate or GED recipient

- Eligible to work in the U. S.

- Available Monday-Friday throughout the duration of the program

- Highly motivated to learn technical and professional skills

- Have not obtained a Bachelor?s degree

- You may be required to answer additional screening questions when applying

What will you gain?

Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:

- Customer Success

- Business Operations

- Project Management

- IT Support

- Application Development

- Data Analytics

Get the skills and opportunity you need to launch your professional career.

75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

• Must be qualified in various operations positions (LRV Operator, Field Supervisor, etc.) for backup and vacancy needs. Develop training programs and maintain training records for all HBLR employees and third-party participants in HBLR's training programs.
• Draft curricula, syllabi, and training modules for 360° management reviews prior to implementation.
• Assist with essential training programs requiring instructional design
• Ensure rule changes and SOP updates are subject to document controls and signatory review and approval process.
• Maintain proficiency in training, qualifying, and re-training HBLR employees.
• Maintain understanding of National Incident Management (NIMS) principles and incorporate same in training programs.
• Support the Substance Abuse Policy including education and training, fitness for duty assessments, and post-accident/ incident investigations.
• Develop, improve, and maintain records for the HBLR's Recertification Program.
• Remain fully informed of all rules, regulations, and contractual obligations governing day-to-day operations.
• Provide instruction and counseling in operating rules, procedures, and violations to HBLR Employees.
• Monitor and review the job performance of HBLR personnel for training needs. Assist in accident and incident investigations.
• Assist and participate in the development and implementation of a Rules Compliance program.
• Conduct Rules Compliance/Efficiency Testing Audits
• Report cases of exceptional performance (whether good or bad) to Managers. Work with administration to manage the distribution and tracking of employee recognition program.
• Review statements, accident reports, and other documents as relevant; and address training deficiencies when identified.
• Monitor station, system, and vehicle conditions including station cleanliness and report problems to maintenance personnel and/or the 20 Office.
• When necessary, respond to service failures, troubleshoot failures, and provide on-site incident command in the event of a serious safety event.
• During field operations, maintain close contact with 20 Office to quickly resolve any unusual occurrences.
• Assist in field operations safety event investigations, as needed.
• Respond to and assist passengers as required.
• Maintain involvement in and participate in Safety meetings, as well as remain current with all System Safety Program Plans and Procedures.
• Oversee the annual update of the Rulebook.
• Support the Safety and Training Manager to develop, update and maintain the site training matrix and ensure personnel maintain their certification and that training records are complete.
• Participate in internal and external audits as well as assist in the development, update, and distribution of standard operating procedures, transportation and safety bulletins.
• Work various shifts and work at various locations as needed.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable), and polices of HBLR including the Equal Employment Opportunity, Drug and Alcohol Misuse Prevention, Affirmative Action, and Anti-Harassment, including all anti-retaliation policies.
• Operate Revenue service LRVs as needed to avoid any delay in service.
• Perform shifting and carhouse functions as needed.
• Conform to all FTA and DOT regulations and policies.
• Regular and consistent engagement, participation and promotion of ACI-Herzog's Culture and its essential behaviors are a requirement for this position
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

• Must be able to pass a pre-employment Drug and Alcohol screening as well as a background check and motor vehicle report review.

• Bachelor's degree (B.A. or B.S.) from a four-year accredited college or university and at least five years of experience in rail transit industry. Extended work experience may be substituted for education, if appropriate. Has attended formal safety-related course work, TSI Certified Safety Professional.

• Ability to speak, read and write English in a work setting.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write regulatory and departmental reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

• The Training Specialist shall maintain proficiency in various software programs to support the development of HBLR training programs, including but not limited to: PowerPoint, Word, Photoshop, Excel, and "Storyline" on-line learning development tool.

• Ability to work with mathematical concepts including but not limited to proficiency in adding, subtracting, multiplying and dividing all units of measure.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to compute ratio, rates, percentages and able to draw and interpret graphs and tabular data sets.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must successfully complete the Light Rail operations training program and Light Rail Operator recertification annually. Possession of a valid driver's license and any other certificates, licenses and registrations as required by law to perform the specified functions. Must be in the process of obtaining FTA TSI TSSP certification in Rail. Must be certified in CPR/AED.

• The employee must be able to distinguish between visual colors.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus

• Assist participants with activities of daily living including toileting, grooming, oral hygiene, meal programs, and specialized medical needs as required.

• May administer medications and records same.

• May accompany participants on program trips, or to the emergency room, as assigned.

• Implement participant's individual treatment plans and assist with the evaluation of participants.

• Monitor, prepare, and/or assist in the preparation of participants lunch/snack•

• Implement participant's individual behavior plan, as specified, by following prescribed methodologies.

• Establish and maintain an effective working relationship with team members.

• Prepare/setup classroom and learning environments for daily activities prior to participant's arrival, as assigned.

• Maintain cleanliness and safety of assigned work area and notify supervisor of any safety concerns immediately upon becoming aware of them.

• Maintain records and charts for each participant by entering required information (goal/data sheets, behavioral data sheets).

• Perform all other duties as assigned.

• High School Diploma or Equivalency with two years of experience preferred

• Verbal and written communication skills essential to perform function of position.

• Ability to speak/write English

• SCIP-R Certification/Training

• CPR/First Aid

• Driver License