Quality Review & Staff Education Specialist
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The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
Assessment Quality Review Specialist and Staff Educator is responsible for quality assurance, accuracy and overall integrity of the UAS-NY assessment data and visit documentation completed by core team nurses as well as, business partners’ nurses. This responsibility is fulfilled by performing assessment audits, identifying trends that require staff retraining, and implementing corrective action plans in collaboration with Clinical management staff. The position is also responsible for ongoing orientation, training and education of Assessment Nurses conducting UAS-NY assessments. He/She will participate in establishing educational modules for staff orientation and re-training. Position requires to travel as part of ongoing orientation, training and education, as well as to perform UAS-NY assessments on an as needed basis.Conduct Enrollment Visits follow up for HF nurses and business partners, including NTUC note completion, Visit Outcome Follow Up. Assist with completion of Deferral Calls, and Transfer Calls and notify appropriate parties of outcome. Maintain accurate productivity log of Enrollment processes follow-up. Prepare for RFS (Request for Service) and IDT (Interdisciplinary Team) meetings by conducting UAS-NY assessment review and relevant documentation conducted by core field staff and business partners to ensure correlation within the assessment and validation of Tasking Tool completion. Participate in RFS and IDT meetings, follow-ups with Assessment Nurses if documentations’ amendments are required. Identifies inconsistencies trends and provides suggestions for corrective action plan for identified assessment deficiencies to Field Assessment management.
• Baccalaureate degree in nursing required
• Master's degree in nursing, education or related field preferred
• Minimum of two (2) years clinical experience required
• Managed Care experience preferred
• UAS-NY experience required
• Requires a NYS Registered Nurse license and registration
• Excellent analytical skills, interpretation of data
• Strong critical thinking skills
• Knowledge of Medicare and Medicaid regulations
• Ability to set priorities and to handle multiple assignments
• Working knowledge of audit techniques and methodologies
• Working knowledge of State and Federal regulations
• Travels to perform business partners training and clearance visits
Registered Nurse/Diabetes Care and Education
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• Work closely with Quality Assurance RN Manager to assist members with newly diagnosed diabetes (DM) and members with known DM and high A1Cs and gaps in care.
• Telephonically contact members and providers to develop management plan, that best fits member's needs.
• Provide diabetes education and support in a manner accommodating of the member's lifestyle, beliefs, and culture.
• Enable the member, in collaboration with her/his physician, to better understand the management of blood glucose, and develop coping skills to address the daily challenges of the disease
• Assist members in identifying patterns and opportunities for improvement in daily self-management, including making healthier food choices, staying physically active, monitoring blood glucose levels, taking medication as prescribed, and coping with the lifestyle changes that diabetes requires. Reduce the risk of complications, and potentially decrease the need of medications and eliminate the need for emergency room visits.
• Educate members to better understand how to use prescribed devices, such as meters, insulin pens, and continuous glucose monitoring devices.
• Perform additional duties and projects, as assigned by management.
Qualifications
• Must have a valid New York State Registered Nurse (RN) license required; Bachelor's degree in Nursing preferred; and Diabetes Care and Education Specialist /Certified Diabetes Educator certification required.
• Minimum of three (3) years ofDiabetes Care and Education Specialist (formerly referred to as Certified Diabetes Educator) experience and two (2) years nursing experience in ambulatory care, community health care or medical/surgical required
• Must have strong experience in clinical assessment, patient education, motivational interviewing, critical thinking, independent decision-making, quality assurance and quality improvement processes.
• Must have excellent nurse-physician communications skills.
• Intermediate computer and digital literacy
• Basic skills in Microsoft Outlook, Word and Excel preferred.
• Bilingual in Spanish preferred.
• Valid NYS Driver's license with ability to travel in New York Metropolitan area preferred
• Ability to work flexible hours including evenings and weekends as needed
Student/Family Education Advocate at Norwich CSD - Liberty Partnerships Program
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Student/Family Education Advocate at Norwich CSD - Liberty Partnerships Program
About SUNY Morrisville:
SUNY Morrisville, a college that leverages the expansive resources of the State University of New York, is a model of innovative applied education. Located in the center of New York State, the college offers students hands-on, experiential learning in modern classrooms and specialized facilities, many of which are rare or one-of-a-kind in higher education. Morrisville's 3,000 students - who come from diverse backgrounds across the state and around the world - choose from more than 50 associate and bachelor degree programs that embrace agriculture, technology, business, social sciences, including Psychology, Criminal Justice, and the liberal arts. An internship program that prepares students for success in the 21st-century workplace ranks among the top ten in the nation. At Morrisville, motivated students work alongside talented faculty members - many with field experience - to imagine, build, and test practical, sustainable solutions to some of the fundamental questions confronting a shrinking world with diminishing resources.
The Morrisville campus is 30 miles southeast of Syracuse and 30 miles southwest of Utica; it is a half-hour drive from the New York State Thruway with easy access to Albany (two hours), Rochester (two hours), Buffalo (three hours) and New York City (four hours).
The Norwich Campus of SUNY Morrisville has been serving the Norwich community and the surrounding areas for more than 46 years, offering students associate degree options such as Criminal Justice, Computer Information Technology, and Nursing. The campus is also used by businesses, not-for-profits and community partners for training, events and videoconferencing.
The Syracuse Educational Opportunity Center (EOC), administered by SUNY Morrisville, provides the urban community of Syracuse with innovative academic programs leading to higher education as well as vocational training programs leading to gainful employment and economic self-sufficiency.
Recognizing the importance of diversity in assuring the success of students and graduates in an increasingly global environment, SUNY Morrisville is committed to equity and inclusion in all aspects of hiring and employment.
Job Description:
Campus Title: Student/Family Education Advocate
Budget Title: Academic Counselor
Department: Liberty Partnerships Program
Bargaining Unit: Research Foundation; (this is a grant-funded, non-state position. Benefits are funded through the Research Foundation (RF). Read more on RF benefits here)
Professional Rank and Salary Range: E.79; Grant Funded $44,697.87 (non-negotiable)
Duration: Calendar Year (this position follows a 12-month schedule)
Brief Description of Duties:
The SUNY Morrisville Liberty Partnership Program (LPP) is funded through a NYS Department of Education grant and is a collaborative, 12-month program between SUNY Morrisville, Bainbridge, Morris, Norwich, Otselic Valley, Sherburne Earlville, Sidney and Unadilla Valley Central Schools. It is part of a statewide initiative designed to provide support through services and programming that will encourage middle and high school students to graduate from high school and be prepared to enter college or vocational training. Students are exposed to a variety of programs and opportunities to support them in this endeavor. All activities are designed to assist students both in school as well as in life outside of school. By providing an advocate in our cooperating schools, our intention it to foster relationships and provide continuity for students throughout their middle and high school years. We strive to provide an environment for students and their parents to engage in programming that develops the whole child. We are committed to making available the necessary supports and services that provide, encourage, establish and guide our young people as they become competent and compassionate members of our society. We are excited to welcome a new advocate to our team!
Evening and weekend hours may be required.
The Student/Family Education Advocate will be located in the Norwich Middle School District serving students in grades 5-8. This is a full time, 12-month position that reports directly to the Liberty Partnerships Project Director.
Primary Responsibilities include but are not limited to:
- Responsible for assisting the Project Director to ensure the goals, objectives, and activities set forth for LPP are achieved.
- Serve as liaison between the school and community, at-risk youth, and their families, and the LPP Advisory Committee.
- Assist in identifying and selecting "at-risk" youth to participate in support services offered by the LPP program. Follow each child's case carefully by monitoring behavioral, emotional, and academic improvements.
- Help foster students' development of a positive self-image and motivation to obtain a high school diploma, and foster college and career readiness. As necessary, assist in making referrals to outside agencies.
- Recruit outside individuals, as well as student volunteers to provide tutoring to students who are experiencing academic difficulty.
- Plan and secure opportunities for LPP student mentorship within the program.
- Meet regularly with LPP staff and interested parties for training, networking, and support.
- Assist with program data submissions and submit student and programming evaluations.
- Work with parents/guardians and LPP students to secure their active involvement in the planning and development of workshops and other family engagement activities.
- Develop and implement after school activities/programming for LPP students as well as other out-of-school time activities, including field trips. Over time, seek to develop a program with 5th grade students to support their transition into LPP in Middle School.
- Provide home visits when necessary.
Minimum Qualifications
- Associate's degree in education, counseling, human services or related field
- Bachelor's degree or beyond in education, counseling, human services or related field
- Experience working in an academic setting
- Evidence of strong problem-solving skills
- Evidence of strong written and communication skills
- The ability to work independently as well as part of a dedicated team
- Demonstrated commitment in providing leadership in building equitable, diverse and inclusive environments
Additional Information:
SUNY Morrisville is committed to creating a vibrant community enriched by diverse perspectives, talents and experiences, and prohibits discrimination in employment based on gender, race, ethnicity, nationality, physical capability, age, creed, sexual identity, veteran status, and economic means. We encourage applications from candidates who share this commitment and will contribute to the diversity of our college community. AA/EEO/ADA
In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by SUNY Morrisville; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting SUNY Morrisville University Police at , Office of Student Rights and Responsibilities at , Office of Human Resources at and or by accessing the following web site:
Application Instructions:
Application Deadline: Although applications will be accepted until the position is filled, candidates should submit their application as soon as possible, to assure optimal consideration.
Application Procedure: Applicants must submit all required materials directly through the online job application posting.
Application Materials: Please provide Cover Letter, Resume, and at least three employment references (we will not contact references without prior permission).
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