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Community Clinical Counselor (Social Service) (Vacancy)

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Community Clinical Counselor (Social Service) (Vacancy)

Salary

$31.61 - $43.48 Hourly

Location

Varies by position

Job Type

Full-time Funding Limitation

Job Number

-V2

Department

50 Columbus Public Health

Division

Health

Opening Date

09/26/2025

Closing Date

10/9/ :59 PM Eastern

• Description

• Benefits

• Questions

Definition

Position Description:

The function of this position is to provide therapeutic services either in the home or other agreed upon community location to clients within the MCH home visiting programs that have been identified by their case manager as needing additional support of behavioral or mental health related issues. The CCC will complete assessment(s) to determine the appropriate level of care. The purpose of this position is to assist clients in changing their lifestyle through the provision of individual/group counseling, education and case management services.

Preferred Qualifications:

• Bilingual in Spanish and English.

• Master’s Degree preferred.

• Licensure as a Social Worker (LSW) or Licensed Professional Counselor (LPC).

• Trained in Cognitive Behavioral Therapy.

• Experience in providing mental health services, crisis intervention, and working with vulnerable populations.

• Maternal and child health experience, and the ability to work with people from different backgrounds.

• Be current in adult and child CPR/AED at the time of hire or complete within 3 months of hire.

Under general supervision, is responsible for assessing the psychosocial needs of health care/social service program participants and providing counseling, case management, and crisis intervention as needed; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Provides supportive counseling to program participants and their families; assists with coping techniques and bereavement; provides support, motivation, and encouragement; assists with making decisions;

Provides crisis intervention, including obtaining supplies and medications, in order to immediately alleviate problems;

Educates program participants and their families about available resources;

Facilitates support groups and conducts follow-ups in order to reassess needs and ensure program participants are receiving on-going encouragement and emotional support;

Refers program participants to appropriate agencies and other community resources and assists with applications to services as needed;

Participates in quality improvement activities and performs quality assurance as assigned;

Documents all contact with program participants and other information related to the cases and submits records in a timely fashion;

Participates in interdisciplinary team meetings, agency meetings, continuing education programs, and required staff development offerings;

Conducts comprehensive assessments of patient and family psychosocial issues;

Visits with program participants in such settings as clinics, homes, hospitals, or nursing homes;

Formulates treatment plans for program participants;

Serves as an advocate for patients and families in problem solving and by obtaining needed services;

Conducts program outreach activities;

Operates a computer to enter information about cases, generate reports, and keep electronic records;

Supervises subordinate personnel such as volunteers and student interns;

Develops and implements training programs and serves as a social services preceptor or field instructor;

May communicate with individuals who have limited English language skills;

May be assigned to serve as a member of an Incident Command System (ICS) Team, or a similar public health response team, which may include the conduct of operations on a 24/7 basis at remote locations.

Minimum Qualifications

Possession of valid State of Ohio licensure by the Counselor, Social Worker, and Marriage & Family Therapist Board as a Licensed Professional Clinical Counselor, Licensed Professional Counselor, Licensed Social Worker (LSW), or Licensed Independent Social Worker (LISW).

Possession of a valid motor vehicle operator’s license.

Some positions allocated to this classification may require proficiency in a language or languages other than English.

Test/Job Contact Information

Recruitment #: -V2

Employment Type: Full-time Funding Limitation

Should you have questions regarding this vacancy, please contact:

Krystie Weist

Columbus Public Health

240 Parsons Ave

Columbus, Ohio 43215

P: (614) 645- 5589

E:

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical

• Dental

• Vision

• Short-term Disability

• Life Insurance

• Wellness Program

• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

• Yes

• No

02

Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

• Yes

• No

03

Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

• Yes

• No

Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

Website

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Company Overview:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

This is a grant-funded position ending July 31, 2026.

Position Summary:

We seek an experienced Social Care Navigator to connect vulnerable Medicaid populations living in New York City to needed community-based social supports using an online referral technology platform to track and "close the loop" on referrals. The Social Care Navigator will be responsible for engaging Medicaid members to assess their health-related social needs, confirming eligibility for SCN services and facilitating navigation to needed social supports (prioritizing food, housing and transportation services); all while ensuring access to effective, culturally and linguistically tailored community resources.

The Social Care Navigator works independently, but under the supervision of the Social Care Navigator Supervisor. The Navigator will also work closely with SCN clients, community-based partners, other members of the WholeYouNYC and Healthcare-Community Partnerships teams to navigate clients to care, share experiences / best practices and troubleshoot issues.

Specifically, the Social Care Navigator will:

• Conduct outreach to Medicaid populations residing in the SCN's region (Brooklyn, Manhattan, Queens) and utilize a standardized screening tool to assess their health-related social needs.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility and preferences.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in both the SCN and existing local social services infrastructure.
• Follow-up with clients to confirm health-related social needs have been addressed.
• Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid populations to SCN services.
• Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
• Inform SCN learnings based on client experiences and insight about Medicaid population needs.
• Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
• Participate in network partner engagement meetings, staff / team meetings, mentoring meetings, planning meetings and others, as requested.
• Work closely with Navigator Supervisor to support the team in developing / revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
• Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
• Provide support for team training and productivity reporting, as requested by the Navigator Supervisor.
• Other duties as requested by the Navigator Supervisor.

• 1-2 years' experience working in a care navigation / coordination / intake capacity, specifically within the human services sector and/or equivalent.
• High degree of self-organization and ability to work independently.
• Demonstrated experience in identifying and solving problems in a constructive way.
• Excellent communication and listening skills with the ability to put clients at ease and show empathy.
• Ability to rapidly navigate workflows within a technology platform.
• Ability to work remotely, over the phone, as needed.
• Ability to communicate effectively in-person, via email and/or phone with providers, network clients and community-based partners, as needed.
• Knowledge and experience working with vulnerable populations.
• Enthusiasm for assisting New Yorkers of diverse backgrounds.
• Eager to learn more about the NYC social services landscape including local resources and services available to those in need.

• Bachelor's degree with coursework in community health preferred.

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Part Time Social Care Network Coordinator on our Rome Corps Team

Our Part Time opportunities offer:

·   Generous time off every year including 14 paid holidays, vacation time and sick time

·   Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·   Tax Deferred Annuity (403B)

·   Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·   Christmas Bonus

·   Wireless discount for Sprint or Verizon customers

·   Free parking

SCOPE AND PURPOSE OF POSITION: The SCC will have responsibilities for both managed care and program coordination for The Salvation Army’s participation in the Social Care Network (1115 Waiver). The Social Care Coordinator is a direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs) and is responsible for conducting their eligibility assessments for enhanced services and development of social care plans. Program coordination will include working closely with agency programs (shelters, youth programs, pantry, etc) and local community agencies to provide support through the SCN to eligible Medicaid Members. This position is community and office based, requires collaboration and engagement within and outside The Salvation Army and significant interface with the client database. This position requires strong communication and organizational skills. Position funding is secured through March 2027.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Care Manager Responsibilities: • Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection.• Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.• Maintain caseload levels to sustain position through SCN billable activities within 3 months• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process.• Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources.• Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement • Document progress notes and action taken with each referral and service provision. • Provide accurate and complete data entry consistently via the SCN client database platform• Complete data entry to the Community Services database, track grant funding in the fund manager module, run reports as needed, etc.• Complete all initial and ongoing training as required for SCN• The incumbent will participate in professional development training as requested• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army.• Adhere to Policies and Procedures of The Salvation Army.

Coordinator tasks: • Effectively communicate with Corps leadership team and other program staff• Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities• Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.• Regularly use data and data tools to report patterns and trends to the management team• Complete all initial and ongoing training courses as required for SCN and Salvation Army; participate in annual professional development training• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army• Adhere to Policies and Procedures of The Salvation Army

Other Duties: Please note this job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the incumbent. Duties and responsibilities may change at any time, with or without notice, to meet organizational needs.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS: List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job• Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required.• High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential.• Self-motivated to advance work, solution-focused, seeking input from others• Able to maintain patience and a professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, and community members• Must demonstrate empathy and compassion through action and speech.• Good organizational skills and attention to detail.• Possess strong computer skills, including Microsoft Word, Outlook, Teams, and Excel, and the capacity to develop effective skills with other software (social service databases, etc.) • Ability to work effectively and independently, using sound judgment.• A valid driver's license that meets The Salvation Army insurance requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Full Time Social Care Network Coordinator on our Elmira Corps Team

Our Full Time opportunities offer:

·   Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

·   Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·   Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

·   Company Paid Basic Term Life Insurance for Employee

·   Long Term Disability Insurance

·   Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·   Flexible Spending Account

·   Eligibility for Federal Student Loan Forgiveness Program

·   Tax Deferred Annuity (403B)

·   Christmas Bonus

·   Wireless discount for Sprint or Verizon customers

·   Free parking

SCOPE AND PURPOSE OF POSITION: The Social Care Network Coordinator (SCNC) is responsible for effectively supporting the organization’s engagement with Finger Lakes Social Care Network (FLIPA) within the assigned target areas and reach, and under the leadership of the Family Programs Director. Priority focus will be the screening and referral of clients, provision of direct services through communications with clients received through the FLIPA, and case support as needed to ensure clients processed through the HVSCN are appropriately served. This will require the SCNC work cooperatively with the Divisional Social Services Director to determine work priorities, evaluate client needs and deliver services, and provide reporting and other information internally and through the WeLinkCare database platform. This position will require significant daily interface with the WeLinkCare platform and telephone communication. This work will require working effectively with other staff and areas of NECC to accomplish outcomes.30 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities:The SCNC will:● Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform● Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation● Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening● Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators● Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed● Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform● Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services● Provide accurate and complete data entry consistently via the WeLinkCare platform● Communicate regularly with the Social Services Director to discuss program progress and resolve problems● Complete all initial and ongoing training as required● Represent Salvation at FLIPA meetings if appropriate for subject matter● Participate in professional development and training annually● Attend monthly Salvation Army staff meetings● Follow all Salvation Army Policies and Procedures● Maintain regular attendance● All other duties as assignedProgram Delivery:The SCNC will:• Conduct SCN Care Management Level 1 and Level 2 service provision as needed• Engage Family Social Services Director, case management staff and food program staff as needed• Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

● Utilizes proactive thinking and problem-solving skills● Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals● Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others● Ability to responsibly manage confidential and/or sensitive information● Strong interpersonal skills● Excellent written and communication skills● Flexible, adaptable, and consistent• Models Salvation Army values always● Previous experience in a position like the one described● Knowledge of social programs and services● Ability to use technology, including Microsoft Word and online email and calendar programs● Satisfactory background check through central database and DMV Record check● Ability to lift a 50-pound box● Ability to walk up and down stairs

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Overview

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking aFull Time Social Care Network Coordinator on our Elmira Corps Team

Our Full Time opportunities offer:

· Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

· Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

· Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

· Company Paid Basic Term Life Insurance for Employee

· Long Term Disability Insurance

· Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

· Flexible Spending Account

· Eligibility for Federal Student Loan Forgiveness Program

· Tax Deferred Annuity (403B)

· Christmas Bonus

· Wireless discount for Sprint or Verizon customers

· Free parking

SCOPE AND PURPOSE OF POSITION:The Social Care Network Coordinator (SCNC) is responsible for effectively supporting the organization’s engagement with Finger Lakes Social Care Network (FLIPA) within the assigned target areas and reach, and under the leadership of the Family Programs Director. Priority focus will be the screening and referral of clients, provision of direct services through communications with clients received through the FLIPA, and case support as needed to ensure clients processed through the HVSCN are appropriately served. This will require the SCNC work cooperatively with the Divisional Social Services Director to determine work priorities, evaluate client needs and deliver services, and provide reporting and other information internally and through the WeLinkCare database platform. This position will require significant daily interface with the WeLinkCare platform and telephone communication. This work will require working effectively with other staff and areas of NECC to accomplish outcomes.30 hours.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities:The SCNC will:● Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform● Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation● Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening● Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators● Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed● Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform● Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services● Provide accurate and complete data entry consistently via the WeLinkCare platform● Communicate regularly with the Social Services Director to discuss program progress and resolve problems● Complete all initial and ongoing training as required● Represent Salvation at FLIPA meetings if appropriate for subject matter● Participate in professional development and training annually● Attend monthly Salvation Army staff meetings● Follow all Salvation Army Policies and Procedures● Maintain regular attendance● All other duties as assignedProgram Delivery:The SCNC will:• Conduct SCN Care Management Level 1 and Level 2 service provision as needed• Engage Family Social Services Director, case management staff and food program staff as needed• Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

● Utilizes proactive thinking and problem-solving skills● Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals● Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others● Ability to responsibly manage confidential and/or sensitive information● Strong interpersonal skills● Excellent written and communication skills● Flexible, adaptable, and consistent• Models Salvation Army values always● Previous experience in a position like the one described● Knowledge of social programs and services● Ability to use technology, including Microsoft Word and online email and calendar programs● Satisfactory background check through central database and DMV Record check● Ability to lift a 50-pound box● Ability to walk up and down stairs

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job LocationsUS-NY-Elmira

Job ID

Category Social Services

Compensation Total compensation exceeds the stated base annual salary (or Hourly rate) range.

Compensation Min USD $20.00/Hr.

Compensation Max USD $20.00/Hr.

Type Regular Full-Time

Overview

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Part Time Social Care Network Coordinatoron our Rome Corps Team

Our Part Time opportunities offer:

· Generous time off every year including 14 paid holidays, vacation time and sick time

· Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

· Tax Deferred Annuity (403B)

· Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

· Christmas Bonus

· Wireless discount for Sprint or Verizon customers

· Free parking

SCOPE AND PURPOSE OF POSITION:The SCC will have responsibilities for both managed care and program coordination for The Salvation Army’s participation in the Social Care Network (1115 Waiver). The Social Care Coordinator is a direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs) and is responsible for conducting their eligibility assessments for enhanced services and development of social care plans. Program coordination will include working closely with agency programs (shelters, youth programs, pantry, etc) and local community agencies to provide support through the SCN to eligible Medicaid Members. This position is community and office based, requires collaboration and engagement within and outside The Salvation Army and significant interface with the client database. This position requires strong communication and organizational skills. Position funding is secured through March 2027.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Care Manager Responsibilities:• Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection.• Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.• Maintain caseload levels to sustain position through SCN billable activities within 3 months• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process.• Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources.• Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement• Document progress notes and action taken with each referral and service provision.• Provide accurate and complete data entry consistently via the SCN client database platform• Complete data entry to the Community Services database, track grant funding in the fund manager module, run reports as needed, etc.• Complete all initial and ongoing training as required for SCN• The incumbent will participate in professional development training as requested• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army.• Adhere to Policies and Procedures of The Salvation Army.

Coordinator tasks:• Effectively communicate with Corps leadership team and other program staff• Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities• Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.• Regularly use data and data tools to report patterns and trends to the management team• Complete all initial and ongoing training courses as required for SCN and Salvation Army; participate in annual professional development training• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army• Adhere to Policies and Procedures of The Salvation Army

Other Duties: Please note this job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the incumbent. Duties and responsibilities may change at any time, with or without notice, to meet organizational needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job• Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required.• High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential.• Self-motivated to advance work, solution-focused, seeking input from others• Able to maintain patience and a professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, and community members• Must demonstrate empathy and compassion through action and speech.• Good organizational skills and attention to detail.• Possess strong computer skills, including Microsoft Word, Outlook, Teams, and Excel, and the capacity to develop effective skills with other software (social service databases, etc.)• Ability to work effectively and independently, using sound judgment.• A valid driver's license that meets The Salvation Army insurance requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job LocationsUS-NY-Rome

Job ID

Category Social Services

Compensation Total compensation exceeds the stated base annual salary (or Hourly rate) range.

Compensation Min USD $25.00/Hr.

Compensation Max USD $25.00/Hr.

Type Regular Part-Time

MAJOR RESPONSIBILITIES:

• Conduct standardized screenings for Health-Related Social Needs (HRSNs) using the Unite Us screening tool.
• Provide care management services to Medicaid Managed Care members eligible for Enhanced HRSN Services.
• Coordinate access to community-based resources and services to address social determinants of health.
• Maintain accurate documentation and adhere to Medicaid and HEALI SCN program requirements.

DETAILED RESPONSIBILITES:

HRSN Screening:

• Use the Unite Us IT platform to administer the HRSN screening tool via the phone
• Screen Medicaid members annually or after major life events (e.g., hospitalization, loss of benefits, change in housing).
• Obtain member consent, verify Medicaid eligibility, and confirm enrollment in Social Care Coverage.
• Ensure screenings are conducted in a private, secure setting and assess whether follow-up care or navigation is needed.
• Educate members on the purpose and outcome of screenings and assist in identifying next steps for support.

Enhanced HRSN Services Care Management:

• Conduct Eligibility Assessments for Medicaid Managed Care members via the phone to determine qualification for Enhanced HRSN Services.
• Develop and manage individualized Social Care Plans, tracking referrals and outcomes in Unite Us.
• Coordinate services across multiple domains, including but not limited to transportation, utility assistance, home safety modifications, temporary housing, and cooking supply delivery.
• Collaborate with in house EOC program and external providers to ensure service delivery within designated timelines.
• Conduct follow-up with members to assess satisfaction, service impact, and need for additional referrals.
• Document all case notes, outreach attempts, and service updates according to HEALI SCN guidelines.

QUALIFICATIONS:

• Demonstrated understanding of social determinants of health and experience addressing the needs of underserved populations.
• Proficient in using case management platforms; familiarity with Unite Us is a plus.
• Strong communication and interpersonal skills to build trust and rapport with clients.
• Ability to work independently with minimal supervision, manage time effectively, and adapt to evolving program guidelines.
• Capable of handling sensitive information with discretion and maintaining client confidentiality.
• Committed to trauma-informed, person-centered care practices.

• Required Valid New York Driver's License and Insured Vehicle
• PPD Required before start date

EDUCATION/TRAINING/EXPERIENCE:

• High school diploma
• Minimum of 2 years of experience in care coordination, case management, social services, or a related setting.
• Prior experience working with Medicaid populations or community-based health programs preferred.
• Bilingual in English and Spanish
• Completion of HEALI SCN training(s) required upon hire

CATEGORY:

• NON-EXEMPT

• Leading and mentoring a team of social care professionals, providing guidance and support to ensure high-quality service delivery.
• Developing and maintaining strong relationships with community partners, government agencies, and other stakeholders to foster collaboration and resource sharing.
• Conducting needs assessments to identify gaps in services and developing innovative solutions to address them.
• Managing program budgets, ensuring fiscal responsibility and optimal allocation of resources.
• Monitoring program outcomes and preparing detailed reports on progress and impact for senior management and funding bodies.
• Ensuring compliance with all relevant regulations, policies, and ethical standards.
• Facilitating training sessions for staff and volunteers on best practices in social care.
• Responding to crisis situations with empathy and professionalism, providing immediate support to individuals in need.
• Advocating for clients' rights and needs within various systems.