500 Front Desk Agents jobs in Las Vegas

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained.
• Handle cash transactions and always maintain a balanced cash drawer.
• Ensure all guest requests and inquiries are addressed promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.

• Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive.
• Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay.
• Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction.
• Demonstrate empathy, patience, and resilience when dealing with challenging guests.
• Go above and beyond to create memorable experiences that exceed guest expectations.

• Remain calm and composed under pressure, maintaining professionalism and composure in challenging situations.
• Exercise discretion and tact when addressing sensitive issues or difficult guests.
• Collaborate with other team members to find solutions and ensure a positive outcome.
• Follow established protocols and procedures for handling emergencies or security incidents.

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Positive attitude and passion for delivering exceptional customer service, even in challenging circumstances.
• Valid Driver's License and Proof of Insurance

• Full suite of benefits, including Medical, Dental, Vision
• Matching 401K
• 15 days of PTO
• 8 days Floating Holiday
• Housing discounts at TNC properties
• Perks & Rewards through Nectar & Gifted
• Employee Assistance Program
• Opportunity for Advancement
• Supplementary Discounts through MetLife

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

• Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
• Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available.
• Provide information about and encourage Downtown Grand Player Club sign ups.
• Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area.
• Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
• Register and settle guest accounts efficiently while adhering to all service standards.
• Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately.
• Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures.
• Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines.
• Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues.
• Other duties as assigned.

• High School Diploma or equivalent.
• One (1) year previous front desk experience preferred.
• One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests.
• Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals.
• Must be able to get along well with co-workers and work well as a team.
• Must adhere to image guidelines.
• Previous experience at a large resort.
• Must be able to comprehend all information and documentation.
• Must be able to obtain a Nevada Gaming License.
• Work varied shifts, including weekends and holidays.

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.
• Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Ability to effectively and efficiently move around work area.

Hampton Inn and Home2 Las Vegas Convention Center is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks:

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

*minimum 32 hours/week to qualify

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Join our dynamic team at Dimopoulos Injury Law in Las Vegas as a Full-Time Front Desk Agent! This vibrant, customer-focused environment offers an exciting opportunity to be the first point of contact for our clients. Work directly onsite in a high-energy atmosphere where excellence is prioritized, and your contributions truly matter. Engage with a diverse clientele and enhance their experience while working closely with a dedicated team that values performance and support.

If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this is the ideal position for you. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Don't miss the chance to be part of a company that champions customer-centricity and excellence every day!
Dimopoulos Injury Law: Our Story

Dimopoulos Law Firm has been awarded the Las Vegas Review Journal's Top Workplaces recognition for the third year in a row (2022, 2023, and 2024). Dimopoulos Law was also awarded Best of Las Vegas Best Injury Lawyer, and Best Trial Lawyer, Best Law Firm, Best Law Customer Service recognitions in 2023 and 2024 (gold in all categories). We are highly selective, but candidates who make the team are generously compensated and welcomed to an amazing culture with a genuine camaraderie in a high-performing environment.
Your day to day as a Front Desk Agent

As a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, you'll play a crucial role in creating a five-star luxury experience for all our clients. Your commitment to customer-centricity will shine as you warmly greet visitors and expertly manage their needs, ensuring that every interaction reflects our high standards of excellence. You'll curate a welcoming atmosphere where clients feel valued and supported throughout their legal journey. By anticipating their needs and providing personalized service, you'll contribute to a memorable experience that enhances our reputation as a premier legal service provider in the industry. Join us in delivering an unparalleled level of hospitality that sets us apart!
Are you a good fit for this Front Desk Agent job?

To excel as a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, candidates must possess a strong customer service orientation and the ability to thrive in a fast-paced environment. Exceptional multitasking skills are essential, as you will be managing multiple client needs and inquiries simultaneously while maintaining a luxurious service standard. Proficiency in various software and tools will enhance your efficiency and effectiveness in this role. Being a team player is critical, as collaboration with colleagues ensures a seamless experience for clients. A genuine passion for delivering high-quality service will enable you to create memorable interactions and contribute to our reputation for excellence.

If you have these skills and a commitment to exceptional service, we want to hear from you!

Knowledge and skills required for the position are:

• Customer service oriented
• Fast pace
• multitask
• Luxury experience service
• Team player

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location: Courtyard Las Vegas

5845 Dean Martin Drive Las Vegas, NV 89118

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints. Essential Functions: Maintai Front Desk, Agent, Hotel