781 Front Desk Staff jobs in Miami

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in Miami, Florida.

Wha t you'll do:

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

Your job will include:

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
• Make sure the daily checklist is being completed in a timely manner.
• Sending out important notifications to our guests using our text messaging system.
• Respond to emails in a timely manner.
• Track and report on review scores and trends to help improve overall ratings

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking a Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

Customer Communication:

• Greet everyone as they are entering or exiting the facility.
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner.

• Accurately process card transactions.
• Resolve any transaction/account issues.
• Respond to any in person inquiries/questions.
• Follow up on action items and ensure completion.

• Promote programs and upcoming events using knowledge of the business and in person marketing skills.
• If needed/interested, attend events to assist with promoting AGS!

• Keep the front desk area neat and tidy.
• Organize and maintain displays of flyers, trifolds, and other marketing materials.

• Manage inventory and ensure accurate tracking and stock levels.
• Ensure all customer service technology functions properly and alert management of technical issues.

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations department.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties & Responsibilities

Essential Duties & Responsibilities

• Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.

• Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.

• Handling incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.

• Clearly communicate information to our patients, visitors and staff.

• Verify patient insurance via phone or website and collect any necessary payment for services.

• Updating patient EHR as needed.

• Helping organize and maintain office common areas.

• Maintain supply inventory and alert manager when supply is low.

• Aiding patients as needed.

• Send correspondence via email, fax, USPS or FedEx.

• Any other duties as assigned by supervisor.

• High School Diploma or equivalent.

• At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.

• Skill in operating phones, personal computer, software and other IT systems.

• Skill in oral communication

• Ability to work in a fast paced environment.

• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.

• Ability to pay close attention to detail and to ensure accuracy of reports and data.

• Fluent in English and Spanish

Trump International Beach Resorts - Sunny Isles Beach, FL

Full Time

2 Year Degree

Job Shift: Any

Hospitality - Hotel

Summary:

Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet business demand.

Assist in conducting pre-shift meeting with staff and review all information pertinent to the day's business.

Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.

Ensure staff is using all Trump International Service Standards.

Must be actively involved in ongoing technical and personal service training on a daily basis.

Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

Handle all guest complaints in a polite and professional manner.

Assist staff with their job functions to ensure optimum service to guest.

Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

Ensure that all V.I.P.'s are pre-registered according to standards.

Inspect V.I.P. arrival room's daily, ensuring compliance to standards.

Monitor V.I.P. arrivals; greet and escort them to their room.

Review resumes for arriving groups; organize and coordinate master accounts and group special requests.

Check-in/out of guests in accordance to Trump International Service Standards.

Other duties as assigned.

Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED).

2 4 years experience and/or training at the Front Desk; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before guests or employees of the hotel.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

Computer skills are required.

Knowledge of a foreign language is preferred.

Physical Demands:

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.