1029 Guest Services jobs in Dallas

Guest Services Representative

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Major / Key Job Duties:

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other Duties:

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

Benefits:

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation:

Pay ranges for the following states only:

California: $16.50 - $3.00

Colorado: 16.00 - 19.00

Illinois: 16.00 - 19.00

Minnesota: 16.00 - 19.00

New Jersey: 16.00 - 23.22

Washington: 16.66 - 21.10

Whitestone, NY: 19.17 - 20.52

**Additional Information**
**Job Number**
**Job Category** Golf, Fitness, & Entertainment
**Location** Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/event by assisting guests to safely enjoy their experience. Sell tickets to attraction/event by providing accurate information in a suggestive selling manner. Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed. Operate cash register and POS system to sell tickets or merchandise. Responsible for cash bank and deposits following established cash control procedures. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
+ Oversee the scheduling for all agents working in club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Evaluate and address staffing needs based on volume and irregular operations
+ Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
+ Conduct liquor inventory audit with beverage business partner
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
+ Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
**What you'll do (cont.)**
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Conduct transport check to ensure safe and timely transfers
+ Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

OCEAN PRIME is seeking a GUEST SERVICES LEAD COORDINATOR to join our team!

Who are We? We are Great People Delivering Genuine Hospitality.

What is Your Role? To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.

Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:

• Opportunities for career growth, 80% of all positions promoted from within
• Dining discounts at any of our 60+ restaurants
• Health benefits for eligible associates
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, and closed 7 major holidays!
• Starting pay $16.00-$18.00/hour based on experience

WHAT WE ARE LOOKING FOR:

• Genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• "Yes is the Answer!" Mentality
• Those who value teamwork, family, and community

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.