14,941 Help Desk jobs in the United States

A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.

Key Responsibilities:

• Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
• Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
• Set up, configure, and deploy desktops, laptops, and peripherals
• Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up
• Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
• Support hardware maintenance and inventory management
• Ensure high-quality customer service by following up with users and documenting solutions
• Collaborate with IT staff to escalate and resolve complex issues

Required Qualifications:

• 25 years of experience in an IT help desk or technical support role
• Strong knowledge of Windows OS, Office 365, and basic networking principles
• Familiarity with remote desktop tools and Active Directory
• Experience using IT ticketing systems (ServiceNow preferred)
• Strong communication, organizational, and troubleshooting skills
• Ability to prioritize tasks and resolve issues efficiently in a high-demand environment
• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred
• Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

Preferred Skills:

• Previous experience supporting users in a manufacturing or industrial environment
• Knowledge of ITIL best practices
• Familiarity with enterprise device imaging tools and inventory systems

Additional Information:

• Work Hours: MondayFriday, standard business hours; flexibility required for occasional after-hours support
• Location: Must be onsite at the Huntsville, AL facility
• Duration: Contract position with potential for long-term engagement or conversion

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

• None

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Walk customers through problem-solving process
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products, and services

• Excellent interpersonal and customer service skills.
• Basic understanding of existing programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Working experience in providing Help Desk support
• Proficiency in English/fluency in Spanish a definite plus
• Working knowledge of help desk software and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

• A minimum of an associate's degree in computer science or equivalent experience is required.
• At least three years of experience in user technical support is required.
• A+, Network+ and similar certifications are preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• May be required to work on-call or longer hours in case of large-scale issues.

Help Desk Technician Company:MDU Resources Group, Inc. Department:EIT - Enterprise Service Desk Location:Bismarck, ND Hiring Manager:Chad R Heck Closing Date:12/13/2022 at 11:59 pm CDT Job Type:Full-Time Entry Level:$19.62 - $24.52 /hour Position is Help Desk, Information Technology, Technician, Support Technician, Help, Microsoft

879 McDowell Road, Asheboro, NC 27205, United States | Full Time

Help Desk Technician

Location: Asheboro, NC

Application Deadline: Open until filled

Department: Engineering

Reports to: Manager of Information Technology

Are you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.

At REMC, you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation, teamwork, and service.

What You Will Do

• Provide technical support for hardware, software, and network systems

• Support Microsoft 365, Windows PCs, iOS devices, MFA, and related platforms

• Respond to support requests via Teams, email, phone, or in-person with professionalism and clarity

• Install, configure, and update software and applications

• Document technical solutions and contribute to IT best practices

• Continuously learn and adapt to new technologies

• Work both independently and as part of a collaborative IT team

What You Bring

• An Associate's or Bachelor's degree in a computer-related field is preferred, but relevant experience and training will be considered

• Four or more years of hands-on experience in information technology is strongly preferred

• Strong knowledge of Microsoft server and client operating systems and common business applications

• Excellent communication skills and a collaborative, service-oriented mindset

• The ability to manage multiple tasks while maintaining attention to detail

Preferred Qualifications

• Certifications such as A+, Network+, or MCP

• Familiarity with password management tools and IT security best practices

• A passion for problem-solving and helping users feel more confident with technology

Why REMC?

Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service, innovation, and community. Our employees enjoy a stable work environment, supportive leadership, and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC, your work matters-and so do you.

Requirements

• Valid North Carolina driver's license

• CPR and First Aid Certification or willingness to obtain

• Some travel required, primarily within a 200-mile radius

Apply Now

Apply now at and click "Apply"

Equal Opportunity Employer, including disability/vets.

All job offers are contingent upon successful completion of a background check, credit check (if applicable), and drug screening. By applying, you consent to these pre-employment screenings, which are conducted in compliance with applicable laws and may affect your eligibility for employment.

• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
• The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
• Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
• Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
• Accept and process virtual call inquires for hardware and software.
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Gather information and follow required diagnostic procedures.
• Responds to email in a timely manner
• Adhere to the Call Center Policy Document
• Adhere to the Standard Operating Procedures (SOP).

• Applicants must be able to, with or without reasonable accommodation:
• lift and carry up to 50 pounds (telework carrying equipment)
• Navigate from the parking lot to the entrance and then to the designated workspace
• Work a minimum of 8 hours with a 30-minute lunch break
• Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
• Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
• Must live within 2 hours travel of the designated call center for which they are applying.

• The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
• Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
• Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

• Must be able to obtain a Public Trust clearance

This is an entry level position paying $16/hr.

Contract position with multiple extensions - Start subject to change by 2-5 days/End date could taper off sooner than expected

Required Skills & Experience

• 1+ years minimum of Help Desk experience
• Experience answering calls, logging tickets, and assigning them to the correct department
• Basic troubleshooting experience (hardware and application support)
• Excellent documentation skills
• Experience with any basic ticketing system
• Good communication and customer service skills

Nice to Have Skills & Experience

• Bilingual Support center knowledge
• Experience with the Footprints ticketing system

Job Description

An employer in Katy, TX is seeking an eager, motivated Help Desk Analyst to provide first level resolution and excellent customer service to their internal employees and external users. The Help Desk Analyst will be responsible for answering phone calls, logging tickets in the Footprints ticketing system (30-60 tickets a day), assigning the tickets to the appropriate department, and documenting the process from start to finish. They will work closely with the FTE team and will be provided training. Examples of issues they will resolve (but not limited to) will be around MS Office 365, MS Teams, basic MS Office Applications, various hardware support (Lenovo, Dell, HP equipment). They will sit onsite at the Technology Support Office, so no travel will be involved. Other random tasks can include, organization of equipment, taking out trash as needed, checking out equipment, assisting librarians/teachers at campuses, etc. The schedule will be Monday-Thursday from 7:00AM-5:00 PM work an 10 hour shift within that timeframe and then set to change once the school year is back to an 8 hour work day Monday-Friday. This is a strict 40 hour work week. The hourly pay for this is $16.00/hr.

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL.

What You'll Do:

• Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD's.
• Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
• Knowledge of and experience with Windows 2007 & Windows 10. Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government.
• Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
• Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program.
• Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available.
• Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
• Knowledge and experience with the installation and troubleshooting IP cameras.
• Certifications and education: Current Security+ CE (enrolled in CEP) Certification.
• Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program. At time of award and maintain all certification and training requirements for the Journeyman level of Specialty Area 41, Customer Service and Technical Support.
• NHJ Computing Environment (CE) training/certification required prior to privileged access being granted. This training differs for each position depending on the computer environment he or she will be working and is included in the training.

• Four (4) years of experience with the following:
• Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
• Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
• Experience using remote support tools such as Dameware or Hyena.
• Six (6) months of experience working with and troubleshooting thin/ Zero client solutions such as Clinical Desktop Program/Dell Wyse Client.

Help Desk Technician | , New York, United States
Pay rate: $33 - 36/hr

Location: Albany - Hybrid - The project is currently 100% remote as the client doesn't have a workspace at this time. However, that may change in the future.

">Job Duties:
Assisting end users with system issues via phone and email.
Testing system functionality to determine root cause of user reported issues.
Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
Responsible for user-facing communications and reviewing training materials for accuracy.

">Job Qualifications:
Bachelor's Degree
3 years of relevant experience
Equivalent combination of advanced education, training, and experience will be considered.

">Required Skills:
Strong customer service skills with prior experience working on a help desk
Experience in healthcare, Medicaid, and Long-Term Care preferred.
Proficient with Microsoft Office Suite.
Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.