48 Hotel Staff jobs in Austin

Hotel Houseman

Does the sight of a sparkling shower and picturesque bed bring a tear to your eye? Then have we got the spot for you! As the heart of our house (Housekeeper) your commitment to clean and orderly is what keeps the energy pumping through the building and leaves the biggest impression for all guests.

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!

About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Engagement - We are ambassadors in all aspects of our industry through advocacy.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Qualifications :

• Bilingual English and Spanish Preferred
• Availability to work 4 days a week
• Strong attention to detail and commitment to maintaining high cleanliness and guest standards.
• Physical stamina and ability to lift and move heavy objects comfortably.
• Excellent time management and multitasking skills to prioritize tasks and work efficiently.
• Teamwork and communication skills to collaborate effectively with colleagues and other departments.
• Positive and service-oriented attitude with a willingness to help guests and meet their needs.

Responsibilities: This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.

• Clean and sanitize assigned guest rooms thoroughly, adhering to hygiene and quality standards.
• Replenish linens, towels, toiletries, and amenities, ensuring guest comfort and satisfaction.
• Remove and dispose of waste properly, maintaining cleanliness and order in guest rooms and public areas.
• Prepare rooms for new arrivals, following standard procedures and attention to detail.
• Report any maintenance issues or guest concerns promptly to the appropriate department.
• Handle laundry tasks as needed, including sorting, washing, and folding linens and towels.
• Maintain housekeeping equipment and supplies in good condition, reporting any issues or needed replacements

Compensation/Pay: $14-$16 per hour

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio

Overview

Opportunity:  Engineer

Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Your Growth Path  

Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer

Your Focus

• Conduct room inspections and identify repair needs.  
• Install or repair sheetrock and other wall coverings.
• Paint designated areas and items.
• Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures.
• Repair furniture.
• Install, replace and program televisions.
• Perform minor plumbing functions.
• Replace and repair heating and cooling pumps as well as preventative maintenance on units.   
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain repair and preventive maintenance records.
• Perform and maintain work to local, state and Federal codes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
• Follow Service Recovery Guidelines.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma and Trade school course work inrelated field preferred.
• Previous engineer/maintenance experience or equivalent training required.

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Job Summary:
We are seeking a self-motivated and detail-oriented individual to join our team as a Hotel Maintenance Technician. This role involves performing general maintenance and repair tasks to ensure the hotel is safe, clean, and functional for guests and staff.

Compensation: $17 - $24

Essential Responsibilities:

• Address guest and staff maintenance concerns promptly.
• Perform routine inspections of equipment, lights, and common areas.
• Complete daily maintenance tasks, including minor plumbing, electrical work, painting, and furniture repairs.
• Walk the property and parking lot to check for maintenance needs and cleanliness.
• Assist with pool area maintenance and housekeeping deep cleaning tasks as needed.
• Monitor and update maintenance logs to ensure timely completion of repairs.
• Maintain positive communication with the front desk, housekeeping, and management teams.
• Follow company safety and security protocols.

Qualifications:

• Minimum of 2 years of maintenance or related experience.
• Proficiency with hand and power tools.
• Strong problem-solving and time-management skills.
• Ability to work independently with minimal supervision.
• Clear and professional communication skills.

Physical Requirements:

• Ability to stand, walk, bend, and lift over 50 pounds regularly.
• Comfortable working under high pressure or in emergencies.

**Company Overview:**
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
**Job Description:**
**Now Hiring: Security Officer - Hotel**
**Pay:** $17.50 / hour
**Location:** La Frontera Blvd - Round Rock, TX
**Schedule:** Full-Time, Overnight Shift, 10:00 PM - 6:00 AM
**Workdays:** Friday, Saturday, Sunday, Monday, Tuesday
As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
**Responsibilities:**
+ Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
+ Respond to incidents and critical situations in a calm, problem solving manner
+ Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
**Minimum Requirements:**
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
+ Possess a high school diploma or equivalent, or 5 years of verifiable experience
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver's license will be required for driving positions only
**Perks and Benefits:**
+ Health insurance and 401k plans for full-time positions
+ Schedules that fit with your personal life goals
+ Ongoing paid training programs and career growth opportunities
+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: C15802
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: C15802
**Job ID:**
**Location:** United States-Texas-Round Rock
**Job Category:** Security Officer

**Company Overview:**
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
**Job Description:**
**Now Hiring: Security Officer - Hotel**
**Pay:** $17.50 / hour
**Location:** La Frontera Blvd - Round Rock, TX
**Schedule:** Part-time - Wednesdays & Thursdays, 16 hours/week
**Requirements:**
+ 6+ Months of Security Experience
As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
**Responsibilities:**
+ Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
+ Respond to incidents and critical situations in a calm, problem solving manner
+ Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
**Minimum Requirements:**
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
+ Possess a high school diploma or equivalent, or 5 years of verifiable experience
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver's license will be required for driving positions only
**Perks and Benefits:**
+ Health insurance and 401k plans for full-time positions
+ Schedules that fit with your personal life goals
+ Ongoing paid training programs and career growth opportunities
+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: C15802
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: C15802
**Job ID:**
**Location:** United States-Texas-Round Rock
**Job Category:** Security Officer, Part Time Security

Our client, a renowned boutique hotel group, is seeking a strategic and analytical Hotel Revenue Manager to oversee pricing, inventory, and forecasting for their properties. This role is critical in maximizing room revenue and profitability through a data-driven approach. You will be responsible for developing and implementing effective revenue management strategies, analyzing market trends, competitor activities, and booking patterns to optimize occupancy and average daily rate (ADR). Key duties include creating demand forecasts, managing room inventory across all distribution channels, setting room rates and promotions, and reporting on key performance indicators (KPIs) to senior management.

The ideal candidate will have a strong understanding of the hospitality industry, extensive experience with hotel revenue management systems (RMS), and a proven track record of driving revenue growth. You will collaborate closely with Sales, Marketing, and Operations teams to ensure cohesive strategies. This is a hybrid role, requiring presence in the Austin, Texas, US office on designated days, with the flexibility for remote work. You must possess excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights. Strong communication and presentation skills are essential to effectively convey strategies and results to stakeholders at all levels. Your proactive approach to identifying opportunities and mitigating risks will be highly valued.

Responsibilities:

• Develop and execute dynamic pricing strategies to maximize revenue.
• Conduct detailed market analysis and competitor benchmarking.
• Create accurate short-term and long-term demand forecasts.
• Manage room inventory and distribution channels to optimize availability.
• Collaborate with Sales and Marketing on promotional campaigns and package offers.
• Monitor booking pace, cancellation rates, and overbooking levels.
• Prepare regular performance reports and present findings to management.
• Identify opportunities for yield improvement and cost control.
• Stay abreast of industry trends and best practices in revenue management.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4 years of experience in hotel revenue management.
• Proficiency with major Revenue Management Systems (e.g., IDeaS, Duetto) and Property Management Systems (PMS).
• Strong analytical skills and experience with data analysis tools (e.g., Excel, Tableau).
• Excellent understanding of hotel operations and market dynamics.
• Demonstrated ability to drive revenue growth and profitability.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid remote and office environment.

About Us

The Loren is a collection of remarkable residences, hotels and restaurants that stand for something more.

For culture, for beauty, for community and for conservation.

They are places intended for guests to feel inspired by cuisine & wine, by art & design, and by knowledge & ideas. Always set in the untouched elegance of natural surroundings that bring everyone closer to nature, to each other and to themselves.

Our hotels and residences invite you to immerse in our beautiful world whilst encouraging you to put back more than you take out so the legacy, we leave for our future generations tomorrow is defined by what we did today.

When we opened our first hotel in Bermuda in 2017, Stephen King had fallen in love with an island with a distinct charm, a place of mystery and curiosity. His dream was to bring a high-end luxury hotel, residences and world class cuisine to the island.

Stephen built The Loren in one of Bermuda’s most stunning locations, Pink Beach. A masterpiece of architectural harmony it is nestled into the natural habitat and commands the most incredible sea view with guests enjoying impeccable service and quality in a relaxed, serene, and culturally stimulating environment.

Our ambition is to be the most admired brand in hospitality because of our uncompromising determination to do things differently, to create moments that make each guest feel they’ve discovered what they’ve been looking for and to share between us a belief that we can leave the world better than we found it.

The Loren Austin

Opened in late 2023 and located in the heart of Austin, Lady Bird Lake stands as a serene oasis amidst the city’s hustle and bustle. The Loren Austin sits on the edge of the water and has the best views of the capital’s captivating skyline. The rooftop Nido restaurant is one of the city’s most popular spots with world class cuisine and spectacular vista.

With scenic trails the lake and its surrounding parks beckon guests and locals to immerse themselves in the breath-taking natural beauty just steps away from downtown.

Staying with us blends the city’s best offerings with a tranquil escape. After a day of exploring the city or attending business meetings, guests can unwind in the serenity of Austin’s beloved green space.

Surrounded by nature’s beauty, our guests are immersed in unforgettable experiences that encapsulate the essence of Austin culture—from intimate viewings of art in Paggi House, to live music acts to paddle boarding on the water.

Visit us at:

Job Summary

The Loren Hotel Group is looking for an outstanding General Manager for their Austin hotel.

Responsible for all aspects of operations at the hotel & residences, he / she should be an inspirational leader with the ability to engage the leadership team and employees across the organization to deliver world class service and guest experiences.

The GM will be highly commercial and accountable for the hotel P&L and will work with sales colleagues, group management and owners to ensure the delivery of ambitious strategic growth targets.

A highly effective communicator, he / she will be able to converse with a wide variety of stakeholders, and will provide clear and unambiguous direction to the management team and hotel staff

An excellent operator, the GM will use operational experience and skills to develop and improve processes across all areas of the hotel, driving continual improvement to guest service levels while simultaneously managing costs effectively.

With energy and passion, the GM will nurture and develop a high performing team that make the Loren the leading luxury hotel in Austin

Responsibilities

• Lead, coach, mentor executive leadership team
• Assess the structure and talent of senior team and improve
• Establish (with SVP ops) KPIs and incentive planning for property leadership
• Develop (with HR) a plan for talent management that fosters a culture of continuous improvement

Functional

• Oversee and co-ordinate all operational departments
• Conduct necessary regular staff meetings, fostering a constructive and open working environment
• Develop and maintain property standards (5* Hotel)
• Manage day-to-day hotel activity consistent with brand voice and identity
• Ensure full compliance to hotel operating controls and quality standards
• Perform daily, weekly and monthly property audits and inspections
• Ensure grounds, building, property are properly maintained and representative of a 5* hotel
• Work to become established as hotel spokesperson in local and community networks
• Work with Sales & Marketing colleagues to develop and execute plans for growth
• Review & commit to property activation planning
• Ensure compliance to all state, national and local laws and compliance
• Participate in and contribute towards employee satisfaction surveys and events
• Work with other Loren GMs and teams to ensure best practice shared across properties
• Be an ambassador for the Loren

Financial

• Work with senior management and ownership to develop and execute budgets and financial plans
• Close management of departmental costs to ensure all areas within targets
• Provide monthly financial commentary to senior management re financial
• (With Loren Hotels Team) Develop/establish annual KPI’s and budgets for the property
• Oversee contracts with key vendors / suppliers
• Ensure/approve vendor compliance, communication, capital projects, audits and cashflow

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Communication
• Cost Consciousness
• Managing People
• Job Knowledge
• Judgement
• Leadership
• Delegation
• Planning & Organization
• Problem Solving
• Quality

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures.

Systems Knowledge/Skills

• Opera Cloud: Advanced
• Amadeus Platforms (Demand/Revenue 360): Intermediate
• Sonify: Intermediate
• Salto: Novice/intermediate
• MS Office
• Excel: Advanced
• Others (PPT/Word Et al): Intermediate
• Oracle Cloud: Intermediate
• Adobe Suite: Intermediate

Building Functions

• Fire, life, safety certified (Texas or Austin): Preferred
• Facility & Engineering: Novice/intermediate: Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10-$2 per hour plus 14- 16 per hour in tips.
**Work Schedule:** The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
+ Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
+ Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
+ Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
+ Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
+ Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
+ Completes all tasks in a timely manner as instructed by the Account Manager
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must complete the Wheelchair Safety Training course provided by Towne Park
**Work Experience:**
+ One to three months related experience and/or training
**Knowledge:**
+ Knowledge of principles and processes for providing customer and personal services.
**Skills:**
+ Must be able to read and write standard English language
+ Must be able to read and comprehend simple instructions, short correspondence and memos
+ Must be able to write simple correspondence
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10-$1 per hour plus 14- 16 per hour in tips.
**Work Schedule:** The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interviews.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
**Work Experience:**
+ One (1) month related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of principles and processes for providing customer and personal services.
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
+ Ability to operate a manual transmission is highly desirable
+ Perform parallel parking
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**#Appcast-HiPo**
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.