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Event Sales Manager, Hotel Services - W Austin, TX
78703 Austin, Texas
Encore
Posted 1 day ago
Job Viewed
Job Description
**Position Overview**
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-BD1
Salary Pay Range: $40,919.00 - $50,126.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-BD1
Salary Pay Range: $40,919.00 - $50,126.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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0
Hotel Operations Manager
78701 Austin, Texas
$80000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is looking for a dynamic and experienced Hotel Operations Manager to join their team in Austin, Texas, US . This pivotal role will oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences and efficient service delivery across all departments including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for staff management, training, and development, as well as budgeting, financial performance, and inventory control. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership qualities, and a passion for customer service. You will develop and implement strategies to enhance guest satisfaction, drive revenue, and optimize operational efficiency. Collaboration with other department heads and senior management is crucial. This role requires a proactive approach to problem-solving and the ability to manage multiple priorities in a fast-paced environment. A degree in Hospitality Management or a related field is preferred. Proven experience in a similar management role within a hotel or resort setting is essential. You will have the opportunity to shape the guest experience and contribute to the hotel's success. We are looking for an innovative leader who can inspire their team and maintain the highest standards of service excellence. This hybrid role offers a balance of on-site management duties and strategic planning, allowing for effective leadership and operational oversight. Join a renowned company that values professional growth and offers competitive compensation and benefits.
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Apply Now
1
Hotel Operations Manager
78701 Austin, Texas
$70000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily functioning of their flagship property in Austin, Texas, US . This critical leadership role requires a proven ability to manage multiple departments, ensure exceptional guest satisfaction, and maintain operational efficiency and profitability. The successful candidate will be responsible for supervising departments including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and adherence to high service standards. Key duties include developing and implementing operational policies and procedures, managing departmental budgets, forecasting staffing needs, and ensuring compliance with health, safety, and security regulations. You will play a pivotal role in staff training and development, fostering a positive and productive work environment that encourages teamwork and exceptional service delivery. Strong problem-solving skills, excellent leadership qualities, and a deep understanding of the hospitality industry are essential. The ability to analyze performance metrics, identify areas for improvement, and implement effective strategies to enhance guest experiences and operational performance is crucial. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 5 years of progressive experience in hotel management. Experience with hotel management software and systems is highly desirable. This is an exciting opportunity for a seasoned hospitality professional to lead and inspire a dedicated team in one of the most vibrant cities in Texas.
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2
Hotel Business Development Executive
78703 Austin, Texas
Oracle
Posted 10 days ago
Job Viewed
Job Description
**Job Description**
**Title: Strategic Accounts Executive**
**Responsibilities**
+ Primarily responsible for the account management of accounts considered to be "Strategic" to the success of Nor1
+ Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
+ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
+ Liaise between the customer and internal teams
+ Act as spokesperson and point of contact with key account staff while managing and developing corporate and property relationships
+ Become an expert on assigned accounts - understanding brand differentiators, loyalty program, operating systems and brand strategies
+ Identify revenue opportunities within each account (i.e. Product, Exposure Channel, Region, etc.), and quantify the revenue potential
+ Analyze reporting of revenue production and performance statistics, identifying root problems and plans for resolution
+ Develop, plan, monitor, train and manage all brand initiatives (internal and external)
+ Identify "best practices, solutions and automation processes" that would enable Nor1 to scale the Nor1 platform across all accounts
+ Perform research and author account plans with goals and action steps for each account, giving consideration to regional and product differences
+ Plan and execute monthly/quarterly update meetings and year end performance reviews for each account
+ Communicate and collaborate regularly with the broader Nor1 team to ensure appropriate account handling and hotel solicitation
+ Perform various other activities that enhance the effectiveness of the Business Development Team
**Specific Job Knowledge, Skill and Ability**
+ Proven and successful business track record
+ Strong analytical skills
+ Ability to build relationships, navigate and penetrate companies' enterprises at multiple levels
+ Experience in managing teams working cross-functionally within an organization
+ Excellent oral and written communication skills
+ Customer oriented with a focus on the voice of the customer
+ Demonstrated expert proficiency in Microsoft Office
+ Experience analyzing data in a Business Intelligence tool (i.e. Cognos, Power BI, SAS, etc.)
+ Experience working with a CRM tool (i.e. Oracle Sales Cloud, Salesforce, Sugar, Delphi, etc)
+ Attentive to details
+ Able to prioritize and multi-task to meet deadlines
**Responsibilities**
**Required Qualifications:**
+ Bachelor's degree in Business, Sales, Analytics or related field
+ 5+ years experience in the hospitality and travel industry (Revenue Management and Front Office a plus)
+ Must demonstrate excellent communication skills including a comfort level with speaking in small and large public and social gatherings
+ Excellent in creative writing and oral communication
+ Analytical, critical thinker with an entrepreneurial spirit
+ Ability to effectively manage and motivate teams individually and through others
+ Ability to travel with minimal notice
**Preferred Qualifications:**
+ Prior experience from a 3rd party vendor in the hospitality industry
+ Local to the greater Chicagoland area
+ Experience with Nor1's suite of products
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $147,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 70/30.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**Title: Strategic Accounts Executive**
**Responsibilities**
+ Primarily responsible for the account management of accounts considered to be "Strategic" to the success of Nor1
+ Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
+ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
+ Liaise between the customer and internal teams
+ Act as spokesperson and point of contact with key account staff while managing and developing corporate and property relationships
+ Become an expert on assigned accounts - understanding brand differentiators, loyalty program, operating systems and brand strategies
+ Identify revenue opportunities within each account (i.e. Product, Exposure Channel, Region, etc.), and quantify the revenue potential
+ Analyze reporting of revenue production and performance statistics, identifying root problems and plans for resolution
+ Develop, plan, monitor, train and manage all brand initiatives (internal and external)
+ Identify "best practices, solutions and automation processes" that would enable Nor1 to scale the Nor1 platform across all accounts
+ Perform research and author account plans with goals and action steps for each account, giving consideration to regional and product differences
+ Plan and execute monthly/quarterly update meetings and year end performance reviews for each account
+ Communicate and collaborate regularly with the broader Nor1 team to ensure appropriate account handling and hotel solicitation
+ Perform various other activities that enhance the effectiveness of the Business Development Team
**Specific Job Knowledge, Skill and Ability**
+ Proven and successful business track record
+ Strong analytical skills
+ Ability to build relationships, navigate and penetrate companies' enterprises at multiple levels
+ Experience in managing teams working cross-functionally within an organization
+ Excellent oral and written communication skills
+ Customer oriented with a focus on the voice of the customer
+ Demonstrated expert proficiency in Microsoft Office
+ Experience analyzing data in a Business Intelligence tool (i.e. Cognos, Power BI, SAS, etc.)
+ Experience working with a CRM tool (i.e. Oracle Sales Cloud, Salesforce, Sugar, Delphi, etc)
+ Attentive to details
+ Able to prioritize and multi-task to meet deadlines
**Responsibilities**
**Required Qualifications:**
+ Bachelor's degree in Business, Sales, Analytics or related field
+ 5+ years experience in the hospitality and travel industry (Revenue Management and Front Office a plus)
+ Must demonstrate excellent communication skills including a comfort level with speaking in small and large public and social gatherings
+ Excellent in creative writing and oral communication
+ Analytical, critical thinker with an entrepreneurial spirit
+ Ability to effectively manage and motivate teams individually and through others
+ Ability to travel with minimal notice
**Preferred Qualifications:**
+ Prior experience from a 3rd party vendor in the hospitality industry
+ Local to the greater Chicagoland area
+ Experience with Nor1's suite of products
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $147,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 70/30.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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View Now
3
Franchise Hotel - Housekeeping Supervisor
78735 Austin, Texas
IHG
Posted 17 days ago
Job Viewed
Job Description
_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Job description:
IHG is currently hiring for a Housekeeping Supervisor for our hotel in Austin. This is a full time role that requires at least 1 year of housekeeping and management experience.
Schedule: full time (40 hours) with varying days. Must be available on weekends
Pay: based on experience
Location: Austin
Duties:
+ Perform housekeeping duties and act as a standard housekeeper during training period
+ Train new hires on housekeeping procedures and processes, supervise trainees and assist with managing the housekeeping team
+ Report directly to the Housekeeping Manager
+ Must be willing to cross train in other departments as needed
*
Job Type: Full-time
Benefits:
+ Paid time off
Work Location: In person
**Your day to day**
**Do you have exceptional standards? We're searching for a Head Housekeeper to work alongside our Operations Manager to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests.**
**Every day is different, but you'll mostly be:**
**● Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards**
**● Handling complaints and special requests to keep every guest happy**
**● Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations**
**● Assisting with deep cleaning projects and occasionally assisting your team during busy periods**
**● Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards**
**● Maintaining inventory levels, preparing budgets, and driving productivity**
**What we need from you**
**● High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.**
**● Must be able to speak local language(s).**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Job description:
IHG is currently hiring for a Housekeeping Supervisor for our hotel in Austin. This is a full time role that requires at least 1 year of housekeeping and management experience.
Schedule: full time (40 hours) with varying days. Must be available on weekends
Pay: based on experience
Location: Austin
Duties:
+ Perform housekeeping duties and act as a standard housekeeper during training period
+ Train new hires on housekeeping procedures and processes, supervise trainees and assist with managing the housekeeping team
+ Report directly to the Housekeeping Manager
+ Must be willing to cross train in other departments as needed
*
Job Type: Full-time
Benefits:
+ Paid time off
Work Location: In person
**Your day to day**
**Do you have exceptional standards? We're searching for a Head Housekeeper to work alongside our Operations Manager to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests.**
**Every day is different, but you'll mostly be:**
**● Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards**
**● Handling complaints and special requests to keep every guest happy**
**● Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations**
**● Assisting with deep cleaning projects and occasionally assisting your team during busy periods**
**● Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards**
**● Maintaining inventory levels, preparing budgets, and driving productivity**
**What we need from you**
**● High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.**
**● Must be able to speak local language(s).**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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4
Director of Hotel Operations
78701 Austin, Texas
$115000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Director of Hotel Operations to oversee their flagship property in Austin, Texas, US . This pivotal leadership role is responsible for managing all day-to-day hotel operations, ensuring exceptional guest experiences, maximizing revenue, and maintaining operational efficiency. The Director of Hotel Operations will lead and inspire a diverse team of department heads, including Front Office, Housekeeping, Food & Beverage, and Maintenance. Key responsibilities include developing and implementing strategic operational plans, setting performance goals, managing budgets, optimizing staffing levels, ensuring compliance with brand standards and safety regulations, and driving continuous improvement initiatives. You will work closely with sales and marketing teams to achieve occupancy and revenue targets, and with the finance department to manage profitability. The ideal candidate will possess a strong understanding of hotel management principles, a passion for service excellence, and a proven ability to lead and motivate teams. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role (e.g., Rooms Division Manager, Assistant General Manager). Exceptional financial acumen, strong problem-solving skills, and excellent communication and interpersonal abilities are essential. This role requires a hands-on approach and the ability to thrive in a fast-paced environment. While the role is primarily on-site, occasional remote work for strategic planning or administrative tasks may be permitted.
Key Responsibilities:
Key Responsibilities:
- Oversee all hotel operations, ensuring high standards of service and efficiency.
- Develop and implement operational strategies to meet business objectives.
- Manage departmental budgets and control operational costs.
- Lead, train, and motivate hotel staff and department managers.
- Ensure compliance with health, safety, and brand standards.
- Drive revenue generation and optimize occupancy rates.
- Enhance guest satisfaction and resolve guest issues effectively.
- Collaborate with sales, marketing, and finance teams.
- Implement operational improvements and best practices.
- Bachelor's degree in Hospitality Management or Business Administration (preferred).
- Minimum of 7 years of progressive hotel management experience.
- At least 3 years in a senior management role (e.g., Assistant GM, Rooms Division Mgr).
- Proven track record in driving profitability and guest satisfaction.
- Strong financial management and budgeting skills.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and adapt to changing demands.
- Knowledge of hotel management software and systems.
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5
Senior Hotel Operations Manager
78701 Austin, Texas
$70000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel in Austin, Texas, US , is seeking a highly experienced and dedicated Senior Hotel Operations Manager to lead a variety of departments and ensure exceptional guest experiences. This role requires strong leadership, a deep understanding of hospitality management, and a passion for service excellence. The ideal candidate will be adept at managing staff, optimizing departmental performance, and contributing to the overall success of the hotel.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned hospitality professional to join a prestigious hotel and play a key role in its continued success. We offer a competitive salary and benefits package.
Key Responsibilities:
- Oversee the daily operations of key hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Concierge services.
- Ensure the highest standards of guest service are met and exceeded, resolving guest complaints promptly and efficiently.
- Manage and mentor department heads and operational staff, providing training, performance feedback, and motivation.
- Develop and implement operational strategies to improve efficiency, guest satisfaction, and profitability.
- Manage departmental budgets, controlling costs and identifying revenue enhancement opportunities.
- Ensure compliance with all health, safety, and sanitation regulations.
- Collaborate with other hotel managers to ensure seamless interdepartmental coordination and communication.
- Assist in the development and execution of marketing and sales strategies to attract and retain guests.
- Conduct regular property inspections to ensure cleanliness, maintenance, and overall ambiance standards are upheld.
- Participate in the recruitment, hiring, and onboarding process for operational staff.
- Stay informed about industry trends and best practices in hotel management and guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hotel operations management, with a strong emphasis on luxury or boutique properties.
- Proven track record of success in managing multiple hotel departments and driving operational excellence.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hotel P&L statements, budgeting, and cost control.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to remain calm and effective under pressure, particularly during peak periods or challenging situations.
- Demonstrated ability to train and develop staff to achieve high performance standards.
- Passion for delivering exceptional guest service and creating memorable experiences.
- Flexibility to work varied shifts, including weekends and holidays, as required by the hospitality industry.
This is an exciting opportunity for a seasoned hospitality professional to join a prestigious hotel and play a key role in its continued success. We offer a competitive salary and benefits package.
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6
Senior Hotel Operations Manager
78701 Austin, Texas
$85000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the daily operations of a premier hospitality establishment in Austin, Texas, US . This role is critical in ensuring exceptional guest experiences, efficient departmental management, and the overall profitability of the hotel. The ideal candidate will have a proven track record in hospitality management, with a strong understanding of front desk operations, housekeeping, food and beverage services, and event management. You will be responsible for leading and motivating a diverse team of hospitality professionals, fostering a culture of excellence, and driving continuous improvement across all operational areas.
Key responsibilities include managing and coordinating the activities of all hotel departments to ensure seamless guest service delivery. Developing and implementing operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation will be a primary focus. Overseeing budgeting, forecasting, and financial performance for all operational departments, ensuring profitability targets are met or exceeded, is essential. Hiring, training, scheduling, and supervising hotel staff, fostering a positive and productive work environment, is critical. Ensuring compliance with all health, safety, and sanitation standards, as well as brand standards and local regulations, is mandatory. Managing inventory, procurement, and cost control measures for all operational supplies and services is necessary. Handling guest complaints and service recovery issues promptly and effectively to maintain high levels of guest loyalty is crucial. Implementing and monitoring quality assurance programs to maintain high standards of service and product delivery is expected. Collaborating with the sales and marketing teams to drive occupancy and revenue is important. You will also be responsible for developing and executing strategies to improve operational workflows and guest satisfaction scores. This position requires a hands-on approach and a deep understanding of the hospitality industry's intricacies.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent work experience. A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior management role (e.g., Assistant General Manager, Director of Operations), is required. Demonstrated success in managing multiple hotel departments and driving operational efficiency and profitability is essential. Strong leadership, communication, and interpersonal skills are critical. Excellent problem-solving abilities and the capacity to make sound decisions under pressure are necessary. Familiarity with hotel management software (PMS, POS systems) and operational budgeting is required. A deep understanding of customer service principles and best practices in the hospitality industry is mandatory. Availability to work flexible hours, including nights, weekends, and holidays, is essential for this role. This is an exciting opportunity to lead operations at a flagship property in the vibrant Austin, Texas, US market, contributing to memorable guest experiences.
Key responsibilities include managing and coordinating the activities of all hotel departments to ensure seamless guest service delivery. Developing and implementing operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation will be a primary focus. Overseeing budgeting, forecasting, and financial performance for all operational departments, ensuring profitability targets are met or exceeded, is essential. Hiring, training, scheduling, and supervising hotel staff, fostering a positive and productive work environment, is critical. Ensuring compliance with all health, safety, and sanitation standards, as well as brand standards and local regulations, is mandatory. Managing inventory, procurement, and cost control measures for all operational supplies and services is necessary. Handling guest complaints and service recovery issues promptly and effectively to maintain high levels of guest loyalty is crucial. Implementing and monitoring quality assurance programs to maintain high standards of service and product delivery is expected. Collaborating with the sales and marketing teams to drive occupancy and revenue is important. You will also be responsible for developing and executing strategies to improve operational workflows and guest satisfaction scores. This position requires a hands-on approach and a deep understanding of the hospitality industry's intricacies.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent work experience. A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior management role (e.g., Assistant General Manager, Director of Operations), is required. Demonstrated success in managing multiple hotel departments and driving operational efficiency and profitability is essential. Strong leadership, communication, and interpersonal skills are critical. Excellent problem-solving abilities and the capacity to make sound decisions under pressure are necessary. Familiarity with hotel management software (PMS, POS systems) and operational budgeting is required. A deep understanding of customer service principles and best practices in the hospitality industry is mandatory. Availability to work flexible hours, including nights, weekends, and holidays, is essential for this role. This is an exciting opportunity to lead operations at a flagship property in the vibrant Austin, Texas, US market, contributing to memorable guest experiences.
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7
Director of Hotel Operations
78701 Austin, Texas
$120000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a luxury boutique hotel renowned for its exceptional service and unique guest experiences, is seeking a highly experienced and dynamic Director of Hotel Operations. This critical role, based in the vibrant city of **Austin, Texas**, is responsible for overseeing all day-to-day operational aspects of the hotel, ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. The Director of Operations will lead and inspire a diverse team of department heads, fostering a culture of excellence, innovation, and unparalleled hospitality.
Responsibilities:
Responsibilities:
- Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Maintenance, to ensure seamless operations.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and overall profitability.
- Oversee the recruitment, training, and development of all hotel staff, fostering a positive and motivating work environment.
- Monitor departmental performance, identify areas for improvement, and implement corrective actions.
- Manage the hotel's operational budget, control expenses, and maximize revenue generation opportunities.
- Ensure compliance with all health, safety, and sanitation regulations.
- Develop and maintain strong relationships with guests, vendors, and local community partners.
- Implement and uphold the hotel's brand standards and service philosophy.
- Analyze market trends and competitor activities to identify opportunities for growth and improvement.
- Lead initiatives to enhance the guest experience and drive repeat business.
- Serve as a brand ambassador, representing the hotel at industry events and community functions.
- Manage capital expenditure projects and ensure the physical upkeep of the property.
- Prepare regular operational and financial reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 4 years in a senior leadership role (e.g., Director of Operations, General Manager).
- Proven track record of success in managing complex hotel operations and driving financial performance.
- In-depth knowledge of all hotel operational departments and best practices.
- Strong leadership, team-building, and motivational skills.
- Excellent financial acumen, including budgeting, P&L management, and revenue maximization strategies.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software and systems.
- A passion for delivering exceptional guest service and creating memorable experiences.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Experience in the Austin market is highly desirable.
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8
Remote Luxury Hotel Concierge
78701 Austin, Texas
$60000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier luxury hospitality group, is actively recruiting for a Remote Luxury Hotel Concierge to provide exceptional guest services from a remote location. This is a fully remote, first-class opportunity for individuals passionate about delivering unparalleled guest experiences and possessing a deep understanding of the hospitality industry. You will serve as the primary point of contact for guests before, during, and after their stay, handling a wide range of requests with utmost professionalism and efficiency.
Your responsibilities will include managing guest inquiries via phone, email, and chat, making reservations for dining, entertainment, and transportation, and providing personalized recommendations tailored to individual guest preferences. You will coordinate with various hotel departments, external vendors, and local businesses to fulfill guest requests promptly and flawlessly. This role requires a proactive approach to anticipating guest needs, resolving issues with discretion and empathy, and ensuring every guest feels valued and well-cared for. Maintaining an up-to-date knowledge of local attractions, events, and services in various destinations will be essential.
The ideal candidate possesses significant experience in a high-end hotel concierge or guest services role, with a demonstrated ability to handle complex requests and manage VIP clientele. Exceptional communication, interpersonal, and problem-solving skills are a must. Proficiency in hotel management software and reservation systems is required, along with strong organizational skills and meticulous attention to detail. You should be adept at working independently in a remote setting, managing multiple tasks simultaneously, and maintaining composure under pressure. A passion for travel, culture, and creating memorable experiences is highly valued. This remote position offers a unique opportunity to leverage your expertise in luxury hospitality without the need for on-site presence, contributing to our client's commitment to outstanding service worldwide. If you are a detail-oriented, service-driven professional with a flair for creating unforgettable guest experiences, we want to hear from you.
Your responsibilities will include managing guest inquiries via phone, email, and chat, making reservations for dining, entertainment, and transportation, and providing personalized recommendations tailored to individual guest preferences. You will coordinate with various hotel departments, external vendors, and local businesses to fulfill guest requests promptly and flawlessly. This role requires a proactive approach to anticipating guest needs, resolving issues with discretion and empathy, and ensuring every guest feels valued and well-cared for. Maintaining an up-to-date knowledge of local attractions, events, and services in various destinations will be essential.
The ideal candidate possesses significant experience in a high-end hotel concierge or guest services role, with a demonstrated ability to handle complex requests and manage VIP clientele. Exceptional communication, interpersonal, and problem-solving skills are a must. Proficiency in hotel management software and reservation systems is required, along with strong organizational skills and meticulous attention to detail. You should be adept at working independently in a remote setting, managing multiple tasks simultaneously, and maintaining composure under pressure. A passion for travel, culture, and creating memorable experiences is highly valued. This remote position offers a unique opportunity to leverage your expertise in luxury hospitality without the need for on-site presence, contributing to our client's commitment to outstanding service worldwide. If you are a detail-oriented, service-driven professional with a flair for creating unforgettable guest experiences, we want to hear from you.
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9