73 Hotel Staff jobs in Las Vegas

Event Sales Manager, Hotel Services - Las Vegas

89102 Las Vegas, Nevada Encore

Posted 27 days ago

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Job Description

**Position Overview**
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-VW1
Salary Pay Range: $49,103.00 - $60,151.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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Barista - Renaissance Hotel

89105 North Las Vegas, Nevada Renaissance Las Vegas Hotel

Posted 2 days ago

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Job Description

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview: The barista is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed. Responsibilities: Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Collect money and/or credit cards from guests and servers, and make correct change. Operate the approved credit card machine. Prepare cashier report at end of shift. Pay out servers’ and service attendants’ tips, if applicable. Greet and seat guests at appropriate tables in a timely manner. Perform opening and closing duties according to established side-work checklist Be attentive of guests’ needs and assist in providing a pleasant dining experience. Properly take reservations for all outlets. Have a thorough knowledge of menus and current specials in all applicable outlets. Answer the phone according to standards. Communicate effectively and courteously over the telephone. Take a room service order according to hotel standards. Assist servers and host/hostess in the serving of guests, as needed. Ensure quality control of menus with regard to cleanliness and appearance. Ensure overall guest satisfaction. Qualifications: High School diploma or equivalent and/or related experience in a hotel or a related field preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Able to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all guests. Salary Range: $15.25/hour

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Barista - Renaissance Hotel

89105 North Las Vegas, Nevada Highgate Hotels

Posted 4 days ago

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Job Description

Barista

The barista is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Responsibilities:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Collect money and/or credit cards from guests and servers, and make correct change.
  • Operate the approved credit card machine.
  • Prepare cashier report at end of shift.
  • Pay out servers' and service attendants' tips, if applicable.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Perform opening and closing duties according to established side-work checklist
  • Be attentive of guests' needs and assist in providing a pleasant dining experience.
  • Properly take reservations for all outlets.
  • Have a thorough knowledge of menus and current specials in all applicable outlets.
  • Answer the phone according to standards.
  • Communicate effectively and courteously over the telephone.
  • Take a room service order according to hotel standards.
  • Assist servers and host/hostess in the serving of guests, as needed.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Ensure overall guest satisfaction.

Qualifications:

  • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Able to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all guests.

Salary Range: $15.25/hour

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Hotel Operations Manager

89101 Sunrise Manor, Nevada $75000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a renowned hotel in the vibrant city of Las Vegas, Nevada, US , is seeking a highly skilled and motivated Hotel Operations Manager to oversee the day-to-day operations of their establishment. This role is critical to ensuring exceptional guest experiences, maintaining high standards of service, and maximizing operational efficiency. The ideal candidate will possess strong leadership capabilities, a deep understanding of the hospitality industry, and a passion for delivering outstanding service. You will be responsible for managing various hotel departments, including front desk, housekeeping, food and beverage, and concierge services.

Key responsibilities include supervising and training hotel staff, ensuring adherence to service standards and company policies. You will manage guest relations, promptly addressing and resolving any complaints or issues to ensure guest satisfaction. The role involves overseeing inventory management, controlling operational costs, and implementing strategies to enhance profitability. You will work closely with other department heads to coordinate services and ensure a seamless guest experience. Developing and implementing operational procedures to improve efficiency and service quality is a core aspect of this position. Ensuring compliance with health, safety, and sanitation regulations is paramount. The ability to forecast staffing needs and manage schedules effectively is crucial. You will also be responsible for maintaining the physical condition of the hotel, coordinating with maintenance teams. This position requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of experience in hotel management. Proven experience in managing multiple departments within a hotel is essential. Excellent leadership, communication, and problem-solving skills are a must. Join our client and contribute to the success of one of Las Vegas's premier hospitality destinations.
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Hotel Operations Manager

89101 Sunrise Manor, Nevada $75000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the seamless running of their prestigious property in Las Vegas, Nevada, US . This role is integral to delivering exceptional guest experiences and maintaining the highest standards of service excellence across all hotel departments. You will be responsible for managing front desk operations, housekeeping, food and beverage, and guest services, ensuring efficient coordination and high levels of guest satisfaction. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimizing resource allocation. You will also be involved in staff recruitment, training, and performance management, fostering a positive and productive work environment. The ideal candidate will possess strong leadership qualities, excellent interpersonal and communication skills, and a comprehensive understanding of hotel operations and hospitality management. Proven experience in a similar managerial role within the hotel industry is essential. This position requires a results-oriented individual with a passion for service and a keen eye for detail. You will be responsible for ensuring that all guests receive personalized and memorable experiences. The ability to handle guest complaints effectively and resolve issues promptly is crucial. This role demands strong problem-solving skills and the capacity to manage multiple priorities in a fast-paced environment. A Bachelor's degree in Hospitality Management or a related field is preferred. This is an exciting opportunity to contribute to the success of a leading hotel in one of the world's most vibrant destinations.
  • Oversee daily hotel operations, ensuring efficiency and high standards of service.
  • Manage and coordinate activities of various hotel departments, including front office, housekeeping, and F&B.
  • Develop and implement operational policies and procedures.
  • Manage departmental budgets, control costs, and optimize resource utilization.
  • Recruit, train, and supervise hotel staff, fostering a culture of excellent guest service.
  • Monitor guest satisfaction and address any complaints or issues promptly.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Collaborate with sales and marketing teams to drive occupancy and revenue.
  • Maintain relationships with vendors and suppliers.
  • Implement strategies to enhance the overall guest experience.
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Hotel Operations Director

89109 Sunrise Manor, Nevada $110000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Hotel Operations Director to lead and manage all operational aspects of our premier hospitality establishment. This integral role is based in the vibrant city of Las Vegas, Nevada, US . You will be responsible for overseeing departments including Front Office, Housekeeping, Food & Beverage, and Banquets, ensuring the highest standards of service and guest satisfaction. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimizing departmental performance. You will lead and mentor a team of department managers and staff, fostering a positive and productive work environment. We expect you to ensure compliance with all health, safety, and sanitation regulations. A strong focus on guest experience and problem resolution is essential. You will also be involved in marketing initiatives and revenue management to drive business growth. The ideal candidate will possess extensive experience in hotel management, with a proven ability to drive operational efficiency and profitability. Excellent leadership, communication, and financial management skills are required. You should be adept at strategic planning, team building, and creating memorable guest experiences. If you have a passion for hospitality and a commitment to excellence, this is an exciting opportunity to make a significant impact.
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Hotel General Manager

89101 Sunrise Manor, Nevada $90000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking an experienced and dynamic Hotel General Manager to oversee operations at a premier hotel in Las Vegas, Nevada, US . This hybrid role requires a strategic leader with a proven track record in the hospitality industry, dedicated to delivering exceptional guest experiences and driving operational excellence and profitability. You will be responsible for managing all aspects of the hotel, including front office, housekeeping, food and beverage, sales, marketing, and financial management.

Key responsibilities include developing and implementing strategic plans to maximize revenue and guest satisfaction, overseeing budgeting and financial performance, and ensuring compliance with all health, safety, and brand standards. You will lead and motivate the hotel's management team and staff, fostering a culture of service excellence and continuous improvement. This role involves extensive interaction with guests to address their needs and resolve any issues promptly. You will also be responsible for managing vendor relationships, implementing new services or technologies, and collaborating with corporate headquarters on marketing and sales initiatives. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with significant management experience in the hotel industry. Strong leadership, communication, financial acumen, and problem-solving skills are essential. Experience with hotel management software systems and a deep understanding of the Las Vegas market are highly desirable. This is a fantastic opportunity to lead a prestigious establishment.
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Hotel Operations Manager

89101 Sunrise Manor, Nevada $70000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a world-renowned luxury hotel situated in the heart of the entertainment district, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their prestigious establishment in Las Vegas, Nevada, US . This role is essential for ensuring the highest standards of guest service, operational efficiency, and team performance across all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. The ideal candidate will possess a comprehensive understanding of hotel management principles, exceptional leadership skills, and a passion for delivering outstanding guest experiences. Responsibilities include managing departmental budgets, optimizing staffing levels, implementing operational procedures, ensuring compliance with health and safety regulations, and fostering a positive and productive work environment for all staff. You will be the key liaison between various departments, driving collaboration and ensuring seamless service delivery. A strong focus on problem-solving, anticipating guest needs, and exceeding expectations is paramount. The successful candidate will have a proven track record in hotel management, demonstrated success in driving revenue and controlling costs, and a commitment to training and developing staff. Experience with property management systems (PMS) and a keen eye for detail are crucial. This is an exciting opportunity to contribute to the success of a landmark property in a vibrant city.

Key Responsibilities:
  • Oversee and manage daily hotel operations across all departments.
  • Ensure exceptional guest service standards and satisfaction.
  • Manage departmental budgets, control costs, and drive revenue enhancement.
  • Develop and implement operational policies and procedures.
  • Supervise, train, and motivate hotel staff to ensure high performance.
  • Conduct regular operational assessments and implement improvements.
  • Manage inventory and procurement for operational supplies.
  • Ensure compliance with health, safety, and sanitation regulations.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role (e.g., Assistant Hotel Manager, Operations Manager).
  • Proven experience in managing Front Office, Housekeeping, and F&B operations.
  • Strong financial acumen and experience with budget management.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
  • Demonstrated ability to resolve guest issues and handle challenging situations effectively.
  • A passion for hospitality and delivering outstanding guest experiences.
  • Ability to work flexible hours, including nights, weekends, and holidays.
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Hotel General Manager

89101 Sunrise Manor, Nevada $90000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Hotel General Manager to lead their flagship property in the heart of Las Vegas, Nevada, US . This is a premier opportunity to manage all facets of hotel operations, ensuring exceptional guest experiences, driving revenue growth, and maintaining profitability. You will be responsible for overseeing all departments, including front office, housekeeping, food and beverage, sales, and maintenance. Key duties include developing and implementing strategic business plans, setting performance goals for departments, and monitoring financial performance against budgets. You will also focus on staff recruitment, training, motivation, and performance management, fostering a positive and productive work environment. Guest satisfaction is paramount; therefore, you will actively engage with guests, address concerns, and ensure service standards are consistently met or exceeded. The General Manager will also be responsible for managing vendor relationships, ensuring compliance with all health, safety, and licensing regulations, and driving marketing and sales initiatives to maximize occupancy and revenue. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel management, with at least 3 years in a General Manager role, is required. Demonstrated success in revenue management, cost control, and customer service excellence is essential. Strong leadership, decision-making, financial acumen, and interpersonal skills are mandatory. A passion for the hospitality industry and a deep understanding of the Las Vegas market are significant advantages. Join a world-class organization that is committed to setting the standard in hospitality.
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Night Auditor -Renaissance Hotel

89105 North Las Vegas, Nevada Renaissance Las Vegas Hotel

Posted today

Job Viewed

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Job Description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest.

Overview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Must be able to prioritize job functions in order to meet deadlines.
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Prioritize job functions in order to meet deadlines.
  • Ensure accuracy of all numbers reported including statistics.
  • Input and update financial information into corporate communications network.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Respond to governmental inquiries upon receipt.
  • Handle guest requests
Qualifications
  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Guest Service Experience preferred.
  • Computer knowledge/skills required.
  • Flexible and long hours sometimes required.
  • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Late/Overnight shift
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Salary Range: 17.00/hour
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