3 Hotel Staff jobs in Memphis
Manager, Hotel Level Marketing - Agency Solutions
38111 Memphis, Tennessee
Hilton
Posted 15 days ago
Job Viewed
Job Description
_***This position will be Remote, but with a preference for candidates in NY, FL, or CA; or hybrid-based in McLean, VA or Dallas, TX***_
As a Manager on Hilton's Americas Marketing team - reporting into our Sr. Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth.
Join our newly launched in-house marketing agency, where creativity meets performance. You'll help shape our transformation by leading multi-channel marketing campaigns with the goal of driving commercial performance.
This strategic role blends creativity, digital marketing expertise, data-driven execution, and hotel partnership together. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program. As the program scales, leadership opportunities may expand to include junior team members and growth projects.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits ( Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Strategic Partner to Hotels in High-Revenue Markets: You will be an account manager for a portfolio of hotels in key high-revenue markets serving as the primary marketing advisor and crafting tailored paid media marketing strategies.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more.
+ Data Analysis - you will be responsible for analyzing commercial performance data via analysis tools and storytelling performance to hotels and Sr. Leadership.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams.
+ As the program evolves, this role will take on direct-line people leadership.
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
+ Testing & Growth: Lead proactive media testing opportunities
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of professional work experience.
+ Expertise in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement.
+ Willing to travel up to 20%.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta.
+ Experience analyzing data and using data analysis tools to guide strategic decisions.
+ People leadership and experience mentoring others
+ A marketing or media agency background, including hands-on account management experience.
+ Located remote in NY, FL, or CA, or hybrid-based in McLean, VA or Dallas, TX
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us ( if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $0,000 - 110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Manager, Hotel Level Marketing - Agency Solutions_
**Location:** _null_
**Requisition ID:** _COR015EG_
**EOE/AA/Disabled/Veterans**
As a Manager on Hilton's Americas Marketing team - reporting into our Sr. Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth.
Join our newly launched in-house marketing agency, where creativity meets performance. You'll help shape our transformation by leading multi-channel marketing campaigns with the goal of driving commercial performance.
This strategic role blends creativity, digital marketing expertise, data-driven execution, and hotel partnership together. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program. As the program scales, leadership opportunities may expand to include junior team members and growth projects.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits ( Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Strategic Partner to Hotels in High-Revenue Markets: You will be an account manager for a portfolio of hotels in key high-revenue markets serving as the primary marketing advisor and crafting tailored paid media marketing strategies.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more.
+ Data Analysis - you will be responsible for analyzing commercial performance data via analysis tools and storytelling performance to hotels and Sr. Leadership.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams.
+ As the program evolves, this role will take on direct-line people leadership.
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
+ Testing & Growth: Lead proactive media testing opportunities
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of professional work experience.
+ Expertise in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement.
+ Willing to travel up to 20%.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta.
+ Experience analyzing data and using data analysis tools to guide strategic decisions.
+ People leadership and experience mentoring others
+ A marketing or media agency background, including hands-on account management experience.
+ Located remote in NY, FL, or CA, or hybrid-based in McLean, VA or Dallas, TX
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us ( if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $0,000 - 110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Manager, Hotel Level Marketing - Agency Solutions_
**Location:** _null_
**Requisition ID:** _COR015EG_
**EOE/AA/Disabled/Veterans**
View Now
0
Analyst, Hotel Level Marketing - Agency Solutions (Bilingual - Spanish/English)
38111 Memphis, Tennessee
Hilton
Posted 15 days ago
Job Viewed
Job Description
_***_ _This position will be remote, but with p_ _reference_ _for remote candidates in the US, Mexico, Colombia, or Brazil or hybrid based candidates in McLean, VA or Addison, TX_ _***_
As an Analyst on Hilton's Americas Marketing team - reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth.
Join our newly launched in-house marketing agency, where creativity meets performance. You'll help shape our transformation by managing multi-channel marketing campaigns with the goal of driving commercial performance.
This strategic role blends creativity, digital marketing expertise, data-driven execution, and hotel partnership together. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits ( Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. Regional benefits will apply depending on the country of hire.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Strategic Hotel Partner: You will be responsible for a portfolio of hotels aligned by market, serving as a marketing advisor and crafting tailored paid media marketing strategies.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams.
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One (1) year of professional work experience in paid media
+ Experience in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement.
+ Travel 20%.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta.
+ A marketing or media agency background, including hands-on account management experience.
+ Located remote in US, Mexico, Columbia or Brazil, hybrid-based in McLean, VA or Dallas, TX
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it's like to be on Team Hilton!.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us ( if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $5,000 - 80,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Analyst, Hotel Level Marketing - Agency Solutions (Bilingual - Spanish/English)_
**Location:** _null_
**Requisition ID:** _COR015EF_
**EOE/AA/Disabled/Veterans**
As an Analyst on Hilton's Americas Marketing team - reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth.
Join our newly launched in-house marketing agency, where creativity meets performance. You'll help shape our transformation by managing multi-channel marketing campaigns with the goal of driving commercial performance.
This strategic role blends creativity, digital marketing expertise, data-driven execution, and hotel partnership together. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits ( Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. Regional benefits will apply depending on the country of hire.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Strategic Hotel Partner: You will be responsible for a portfolio of hotels aligned by market, serving as a marketing advisor and crafting tailored paid media marketing strategies.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams.
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One (1) year of professional work experience in paid media
+ Experience in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement.
+ Travel 20%.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta.
+ A marketing or media agency background, including hands-on account management experience.
+ Located remote in US, Mexico, Columbia or Brazil, hybrid-based in McLean, VA or Dallas, TX
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it's like to be on Team Hilton!.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us ( if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $5,000 - 80,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Analyst, Hotel Level Marketing - Agency Solutions (Bilingual - Spanish/English)_
**Location:** _null_
**Requisition ID:** _COR015EF_
**EOE/AA/Disabled/Veterans**
View Now
1
Remote Hotel Coordinator
38672 Southaven, Mississippi
Sedgwick
Posted 15 days ago
Job Viewed
Job Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Hotel Coordinator
*Temporary to Permanet Opportunity based on Business Needs*
**REMOTE POSITION**
**Remaining Schedules start after 1pm EST during weekdays and must have weekend avaialbility.**
**PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
+ Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.
+ Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
+ Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
+ Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents
+ Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
+ Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree or equivalent from an accredited college or university preferred.
**Experience**
Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
**Skills & Knowledge**
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Excellent and professional phone voice.
+ Strong communication, grammar, and interpersonal skills.
+ Strong data entry skills with high attention to detail.
+ Ability to work independently, show initiative, and perform well under pressure.
+ Strong organizational skills and ability to multitask.
+ Ability to work effectively in a remote team environment.
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Hotel Coordinator
*Temporary to Permanet Opportunity based on Business Needs*
**REMOTE POSITION**
**Remaining Schedules start after 1pm EST during weekdays and must have weekend avaialbility.**
**PRIMARY PURPOSE:** To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
+ Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.
+ Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
+ Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
+ Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents
+ Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
+ Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree or equivalent from an accredited college or university preferred.
**Experience**
Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
**Skills & Knowledge**
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Excellent and professional phone voice.
+ Strong communication, grammar, and interpersonal skills.
+ Strong data entry skills with high attention to detail.
+ Ability to work independently, show initiative, and perform well under pressure.
+ Strong organizational skills and ability to multitask.
+ Ability to work effectively in a remote team environment.
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A_ lways accepting applications.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
View Now
Be The First To Know
About the latest Hotel staff Jobs in Memphis !
2