228 Hotel Staff jobs in Miami

• Ensure the Rooms Division operation runs efficiently and effectively in compliance with the hotel's operation standards.
• Ensure the external contract companies providing valet, transportation, operations run efficiently and effectively in compliance with the hotel's operating standards.
• Set measurable departmental objectives.
• Establish and maintain departmental policies and procedures.
• Establish and strengthen teamwork within and between departments.
• Measure performance of department managers through the timely completion of performance reviews.
• Ensure departmental training is carried out according to hotel requirements and off the job training is supported.
• Ensure communication between departments is effective.
• Ensure all standards are achieved to provide the expected level of service to guests.
• Assist in the process of continuously improving service levels within all operating departments.
• Work with the Division Heads in conjunction with Human Resources to identify service breakdowns and offering solutions to reduce and eliminate the deficiency as they relate to the overall Hotel Experience.
• Perform any other duties assign by his/her manager.

• Communication Proficiency.
• Problem Solving/Analysis.
• Project Management.
• Strategic Thinking

• A minimum of (3) years of management experience in Hospitality.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Excellent communication skills, both written and oral.

• Minimum 3years of experience in hospitality or hotel management, with at least 2 years in a leadership or GM role.
• Proven track record of managing operations across multiple departments, including Housekeeping, Front Office, and Maintenance.
• Strong background in asset management and facility upkeep.
• Experience managing budgets, payroll, and expense controls.
• Ability to interpret and act on guest feedback and reviews to drive service excellence.
• Excellent interpersonal and communication skills with the ability to foster a positive team culture.
• Demonstrated ability to lead, coach, and motivate staff at all levels.
• Proficient with hotel management software and reporting tools.
• Strong problem solving and conflict resolution skills.

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Familiarity with Florida labor laws and workplace compliance.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This role would be for Part-Time work.

JOB SUMMARY

Primarily responsible for the overall maintenance of the hotel's building and grounds and for the operation of its equipment and mechanical/electrical systems. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel's standard operating procedures.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Troubleshoots and repairs malfunction in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
• Performs preventative maintenance assignments on a schedule basis (e.g., "room care").
• Services the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Maintains the building exterior and "curb appeal" (e.g., lawn care, painting, and gardening).
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Engineering Personnel when needed.
• Perform any related duties as requested by supervisor/manager.

• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
• Basic mechanical aptitude for operation and repair of hotel equipment
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
• Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Thorough knowledge of the layout of the building, sleeping and function rooms.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to follow written and or verbal instructions.

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Must be able to work in hot, cold, and wet conditions and be able to stoop, kneel, crawl, and climb on all types of surfaces.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.
• Grasping, lifting and holding tools and having good finger dexterity is required.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting and moving objects up to 100 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending

We are currently looking for an experienced, highly motivated Hotel Manager to oversee the daily operations of our hotel.

As Hotel Manager, you will work with and develop the team to provide exceptional guest service, continually exceeding the highest standards while ensuring the smooth running of hotel operations. Your goal will be to meet and maintain the hotel's objectives by maximizing occupancy, revenue, and enhancing the hotel's reputation.

You should be an excellent communicator with well-developed organizational skills, capable of thriving in a high-pressure environment.

As Hotel Manager, you must be a team player who can adapt and take charge in various situations. Attention to detail, maximizing sales opportunities, and training your team to deliver excellent service are essential.

1. Plan, implement, and manage overall hotel daily operations
2. Conduct hotel budgeting and financial planning
3. Plan and organize hotel activities to drive sales
4. Manage and monitor hotel expenses
5. Manage and track hotel inventory
6. Plan and implement marketing campaigns with marketing teams
7. Build and maintain strong relationships with visitors and clients
8. Establish relationships with vendors
9. Suggest and implement new ideas
10. Determine KPIs
11. Track KPIs and produce reports
12. Hire and onboard new hotel staff
13. Evaluate staff performance
14. Ensure safety and adherence to rules and regulations
15. Prepare and manage staff schedules and shifts
16. Proven experience as Hotel Manager or in a relevant role
17. Fluency in English
18. Knowledge of other languages is a plus
19. Understanding of hotel management principles
20. Excellent knowledge of MS Office
21. Experience with management software (X years)
22. Strong decision-making and problem-solving skills
23. Good leadership abilities
24. Ability to motivate staff
25. Degree in Business Administration, Hospitality Management, or a relevant field

This job posting is active and accepting applications.

One of Miami' s Top Luxury hotels is in need of a VIP Services Manager! If you love meeting high-profile clients, exceeding client expectations, and going above and beyond THEN WE WANT TO MEET YOU! Strong attention to detail and desire to WOW is high VIP, Manager, Hotel, Service, Staffing, Retail

• Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
• Informs guests on hotel facilities and amenities, provides directions within the property.
• Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
• Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc
• Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
• Communicates credit issues to all revenue generating departments
• Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
• Communicates guest requests with the appropriate department
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
• Reviews departing guest's folios and invites guests back
• Makes reservations
• Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  • An appreciation and respect for the diversity of all individuals in the workplace.
  • Ability to handle pressure and work in a fast paced environment.
• Must be able to work days, evenings, and weekends as necessary.

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• .and much more!

Seeking a strong leader to join our team in a High-end Luxury Hotel in Miami! Apply today! Director of Guest Service Responsibilities:Lead front office team and resolve guest challenges with sophistication. Monitor, recruit, and train team members. A Guest Service, Director, Guest, Hotel, Staffing

POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS 

Education:                                  High school diploma or G.E.D. equivalent and vocational or technical background.

Related Work Experience:          Experience in general maintenance, exterior and interior surface preparation, and painting.

                                                    At least 2 years of hotel engineering/maintenance experience.

Supervisory Experience:             No supervisory experience. 

License or Certification:              Valid Driver’s License

REQUIRED QUALIFICATIONS

Universal Chlorofluorocarbon (CFC) Certification

Must meet applicable state and federal certification and/or licensing requirements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose, belong  to an amazing global team, and become  the best version of you.