689 IT Specialists jobs in Germantown

The American Enterprise Institute (AEI) seeks a full-time, in-person technical support analyst to assist Institute staff with their information technology needs.

This position is not supervisory and reports to the director of information technology infrastructure and operations. The start date for this position is as soon as possible. Qualified candidates should submit a resume and cover letter.

• Provide technical support to users, resolving technical problems and service requests promptly by phone, by email, and in person.
• Offer basic user guidance on IT tools, policies, and security best practices.
• Install, configure, and maintain IT hardware, including laptops, printers, scanners, workstations, monitors, docking stations, and related peripherals.
• Perform hands-on repairs and maintenance of IT equipment, including cleaning, part replacement, and basic troubleshooting.
• Set up and break down employee workstations, including physically installing devices, monitors, cabling, and network connections.
• Assist with IT infrastructure tasks such as cable management, hardware relocation, and equipment setup in offices, meeting rooms, and common areas.
• Troubleshoot and resolve basic network issues, including wired and wireless connectivity problems, interrupted VPN access, and IP configuration errors.
• Maintain accurate records of issues, resolutions, and support activities in the IT ticketing system.
• Escalate complex or unresolved technical issues to higher-level support teams as needed.
• Install and update software, drivers, and operating systems across supported devices.
• Manage the hardware inventory by recording new, returned, replaced, or repaired equipment.
• Maintain a clean, organized, and secure IT workspace.

Physical Requirements and Working Conditions at AEI

• The employee is regularly expected to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. This job requires close-up vision for computer work.
• The employee must be able to lift up to 30 pounds.
• The employee must be able to work in a confined area.
• Moderate noise (e.g., from computers, phones, printers, and light traffic) is expected.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities associated with this position.

• A bachelor’s degree is required.
• Candidates should have 0–2 years of previous applicable full-time work experience; previous internship experience is strongly preferred.
• Strong interpersonal communication skills are required.
• The ideal candidate will be self-directed, energetic, and fully invested in the work.
• The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments.

Required Knowledge and Skills

• Troubleshooting Microsoft Windows, Apple desktop operating systems, and Apple iOS devices
• Microsoft Active Directory user and group administration
• Troubleshooting Microsoft Office and Adobe Creative Cloud apps
• Troubleshooting PCs and Mac computers
• Microsoft 365 user and group administration
• Remote access and virtual private network software

Benefits

AEI offers generous benefits, including 18 days of paid leave (15 days of paid annual leave and 3 personal days or floating holidays); 12 days of paid sick leave; paid family leave; medical and dental coverage, in addition to a health savings account; medical and dependent care flexible spending accounts; a tuition assistance program of up to $5,200; life and disability insurance at no cost to employees; and a 403(b) retirement plan with a 12 percent contribution from AEI, among other benefits. For more information, you can see a full summary of our benefits at

Compensation is based on a number of factors, including the position’s scope and responsibilities; a candidate’s full-time, applicable work experience; key skills and qualifications; and internal and external market considerations. The salary range for this full-time, exempt position is $0,000–$5 ,000. Salary is just one component of AEI’s total compensation package for employees.

Cape Fox subsidiary Eagle Health, LLC is seeking candidates for an Advanced Technical Support to support a government customer at Ft. Detrick. This position is contingent upon contract award.

Incumbents are encouraged to apply!

The salary range (or hiring range ) for this exempt position has been established at:$75,000 - $84,000.

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.

The employee will provide technical laboratory support in the tasks of maintaining an ISO 17034 accredited reference materials producer of microbial materials and reagents. This includes, but is not limited to, strain accession, production of seed and production material, strain characterization studies, production of assay reagents and controls, inventory management, and distribution activities. Additional research activities may be included in this scope.

• Safely work in BSL-2 , BSL-3, and BSL-4 laboratories.
• Support and perform experimentation in the execution of scientific studies, performance of assays, collection/data analysis, maintain documentation, and maintain laboratory and laboratory equipment at BSL-2, BSL3, and BSL-4 as necessary.
• Perform basic microbiological, molecular, and immunological techniques supporting bacterial and viral work.
• Will assist suite supervisor and perform suite supervisor duties for laboratories used by the Division, This requires detailed knowledge of instruments, chemicals and biological work conducted in these laboratories, ordering supplies necessary for department projects, performing preventative maintenance and completing safety testing, revision of suite-specific manuals, conducting suite orientation, and coordination of personnel working in these laboratories.
• Routinely perform microbiological, diagnostic, and analytic procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials and reagents IAW existing Quality Management System (QMS), depending on external customer demand.
• Document laboratory activities and outcomes pertaining the production, maintenance, and distribution of accredited reference materials and reagents.
• Maintain the laboratory facility and equipment; ensure the safety and cleanliness of work areas and equipment. Perform monthly facility and equipment maintenance.
• Perform advanced microbiological, molecular, and immunological techniques.
• Independently perform culture identification and characterization to support the reference material collection using current microbiological, molecular, and immunodiagnostic assays, to include sequencing on Illumina, Oxford Nanopore, and equivalent platforms. Troubleshoot equipment malfunctions and data interpretation as required.
• Prepare and present oral, written, and peer-reviewed works on laboratory research and results.
• Proactively draft, review, and improve upon standard operating procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials.
• Design, implement, and interpret microbiological, molecular, and immunological experiments associated with basic research and development activities.
• Prepare and provide the TPOC a BRMR Lab Report outlining progress on all tasks NLT the last work day of each month.
• Train and competency assess Division Personnel on key laboratory practices, procedures, and techniques.
• BPRP enrollment is required and will be held and maintained IAW the provisions in this contract and all applicable regulations.

Job DescriptionJob Description

*This is an ON-SITE position at our Reston, VA office*

The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.

Responsibilities:

• Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
• Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.
• Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
• Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management.
• Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
• Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
• Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
• Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
• Define and report on product supportability and readiness issue during the product life cycle.
• Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.
• Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes

Qualifications and Required Skills:

· Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience

• 2-5 years of relevant experience
• Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux
• Knowledge on cloud infra structure – AWS or GCP or Azure
• Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
• Strong communication skills
• Aptitude for complex technical problem solving

WHAT’S IN IT FOR YOU?

· Competitive Salary and Compensation
· Annual Bonus Based on Personal Performance
· Medical, Dental, and Vision Insurance
· 3 Weeks of Paid Time Off Every Year
· UNLIMITED Sick Time
· Paid Holidays
· Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness
· Collaborative Work Environment
· Employee Referral Program

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to , , , , marital status, , , or expression, , , veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.

Company DescriptionAbout Apptium

Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. DescriptionAbout Apptium

Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe.

About the Role:

The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.

Key Responsibilities and Duties:

• Work and complete assigned tickets according to SOPs
• Provide high quality written and verbal customer service

• Accurately track and document all work

• Perform technical support services in line with the technical
  skill requirements

• Setup and support physical hardware

• Travel to client sites to perform support when necessary

• Participate in on-call rotation and scheduled infrastructure maintenance

• Timeliness - Meets deadlines - Completes work in a timely manner.

• Reliability - Achieves commitments - Arrives to work and meetings when scheduled/expected.

• Attitude - Has a positive attitude about performing their job.

• Organization - Manages their own work and schedule

• Accountability - Takes responsibility for actions and resolves own mistakes

• Receptive - open to feedback and willing to grow and improve

• Adaptable - flexible and open to change

• Integrity - High work ethic and integrity

• Follow through - Ensures work completion

• Quality - complete all work with a high level of detail and accuracy

• Professionalism - Conduct oneself in an all-round professional manner

• Communication - Communicate effectively

• Team - Available and supportive of coworkers

• Prioritize and maintain a tidy ticket queue

• Notify the Helpdesk Manager when unable to complete workload

• Identify when an assignment should be escalated

• Create detailed documentation and ticket notes

• Provide high quality and timely
  customer service

• Meet all SLAs

• Support peers

• Travel to client sites when needed

• Participates in on-call rotation, weekend updates, technical training

• Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.

• Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.

• Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.

• Immediately follow incident response procedures when a security incident or concern is noticed.

• Assist with the escorting or monitoring of visitors.

• CompTIA A+

• Location - Rockville, MD -Hybrid eligible, not to exceed 1-day WFH.
• Employment Type - Full time
• Compensation - $51,500-58,999k DOE
• Travel - Some travel required, vehicle required.
• On Call rotation required

• Medical Insurance - OSIbeyond pays 80% of the premium for the Employee's base medical plan
• Vision and Dental Insurance - OSIbeyond pays 80% of the premium for the Employee's plans
• Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
• Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
• 401K - OSIbeyond matches up to 4%
• PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.

Cribl does differently.

What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.

As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Why You'll Love This Role

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

As An Active Member Of Our Team, You Will.

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
• This position will require stand-by, on-call, or off-hours duties.

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Top Secret Security clearance
• Bonus Points/Preferred Qualifications:
  • Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
  • Regex and JavaScript experience is a Plus