What Jobs are available for IT Support Roles in Austin?

Our client, a rapidly growing technology solutions provider, is looking for a motivated and experienced Technical Support Specialist II to join their dedicated customer service team based in Austin, Texas, US . This is a fully remote position, offering the flexibility to work from anywhere within the US. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking assistance with our client's cutting-edge software products. You will diagnose and resolve complex technical issues, provide timely and effective solutions, and ensure a high level of customer satisfaction. This role requires a deep understanding of software troubleshooting, excellent communication skills, and a passion for helping users succeed.

Responsibilities:

• Provide Tier 2/3 technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
• Troubleshoot, diagnose, and resolve escalated customer issues, ensuring minimal downtime and disruption.
• Document all support interactions, resolutions, and knowledge base articles thoroughly and accurately.
• Collaborate with engineering and product teams to identify product bugs, suggest improvements, and relay customer feedback.
• Manage and prioritize a queue of support tickets, ensuring timely resolution according to service level agreements (SLAs).
• Develop and deliver training materials and sessions for customers and internal support staff on product features and best practices.
• Stay current with product updates, new releases, and industry trends to provide the most effective support.
• Contribute to the continuous improvement of support processes and tools.
• Proactively identify potential customer issues and provide preventative solutions.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting software applications, operating systems (Windows, macOS), and network connectivity.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of cloud technologies (AWS, Azure, GCP) is a plus.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
• Ability to work independently and manage time effectively in a remote work environment.
• Customer-centric mindset with a commitment to delivering outstanding service.

This is a fantastic opportunity to join a forward-thinking company and contribute to its success in delivering exceptional customer experiences. If you are a problem-solver with a knack for technology and a dedication to customer satisfaction, apply today!

Our client, a rapidly growing technology firm, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their vital customer service team based in Austin, Texas, US . This role is crucial for providing advanced technical assistance and problem resolution to our diverse clientele. The ideal candidate will possess deep technical expertise, exceptional troubleshooting skills, and a strong commitment to delivering outstanding customer experiences. You will be responsible for handling complex support escalations, diagnosing intricate software and hardware issues, and contributing to the improvement of support processes and knowledge base documentation. This position requires a proactive approach to problem-solving and the ability to communicate technical information clearly and concisely to both technical and non-technical users. Responsibilities include: providing high-level technical support to customers via phone, email, and chat; diagnosing and resolving complex software, hardware, and network issues; managing and prioritizing support tickets and escalations; documenting technical solutions and creating knowledge base articles; mentoring and assisting junior support staff; identifying recurring technical issues and collaborating with engineering teams for long-term solutions; maintaining detailed records of customer interactions and resolutions; contributing to the continuous improvement of customer support processes and tools; staying up-to-date with product updates and technical advancements; ensuring customer satisfaction by providing timely and effective solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity; extensive knowledge of operating systems (Windows, macOS), networking protocols, and common software applications; strong troubleshooting and diagnostic skills; excellent communication, interpersonal, and customer service skills; ability to explain complex technical concepts to non-technical users; experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud); ability to work independently and as part of a team in a fast-paced environment. This is an excellent opportunity for a seasoned technical support professional to advance their career in a dynamic tech company.

Our client is looking for a dedicated and experienced Senior Remote Technical Support Specialist to join their expanding customer service team. This is a fully remote position, offering flexibility and the opportunity to provide expert assistance to clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our software products and services. Your role will involve diagnosing complex technical issues, guiding users through step-by-step solutions, and escalating unresolved problems to higher-level support or development teams. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of IT systems, networks, and common software applications, and a passion for delivering outstanding customer service. You should be comfortable explaining technical concepts to non-technical users and maintaining a positive, empathetic attitude even in challenging situations. Key responsibilities include managing support tickets through a helpdesk system, documenting troubleshooting steps and solutions, contributing to the knowledge base, and identifying recurring issues to recommend product improvements. This role requires excellent communication abilities, a strong work ethic, and the capacity to work independently while collaborating effectively with a distributed team. Join us to make a significant impact on user satisfaction and product success from anywhere in the US.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
• Identify trends in support requests and provide feedback for product improvements.
• Assist in training junior support staff.
• Maintain high levels of customer satisfaction through efficient and effective support.
• Stay current with product updates and industry best practices in technical support.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3-5 years of experience in a technical support or helpdesk role, with a focus on complex problem-solving.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, VPN), and common productivity software.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and troubleshooting skills.
• Outstanding verbal and written communication skills, with the ability to clearly explain technical concepts.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• Experience supporting SaaS products is a plus.

Our client, a rapidly growing technology firm, is looking for a skilled Technical Support Specialist (Tier 2) to join their fully remote support team. In this role, you will be the frontline for resolving complex technical issues reported by our user base, ensuring minimal disruption to their operations. You will investigate, diagnose, and troubleshoot software and hardware problems, providing timely and effective solutions. This includes managing support tickets, documenting solutions, and escalating unresolved issues to appropriate engineering teams. Key responsibilities involve providing expert guidance on product usage, collaborating with development teams to identify and resolve bugs, and contributing to the knowledge base with detailed technical articles and FAQs. The ideal candidate has a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. Proven experience in a technical support role, with a deep understanding of operating systems, network protocols, and common software applications, is essential. Familiarity with CRM and ticketing systems is a must. This position is 100% remote, offering the flexibility to work from any location within the US. Candidates must possess a reliable internet connection and a dedicated workspace conducive to professional remote work. You will be expected to adhere to strict service level agreements (SLAs) and maintain a high level of customer satisfaction. This is a fantastic opportunity to be part of an innovative company, contribute to user success, and grow your technical expertise in a supportive and dynamic remote environment. We are committed to providing outstanding support and seek individuals who share that dedication.

Our client is seeking a skilled Tier 2 Technical Support Specialist to provide advanced technical assistance and resolve complex issues for their diverse customer base. This role is critical in ensuring customer satisfaction and maintaining the integrity of our technology solutions. The specialist will handle escalated support tickets, diagnose intricate technical problems, and implement effective solutions in a timely manner. Responsibilities include troubleshooting software and hardware issues, guiding users through problem-solving processes, and documenting solutions for future reference. You will collaborate with development and engineering teams to identify root causes of recurring problems and suggest product improvements. The ideal candidate possesses exceptional analytical and problem-solving skills, combined with strong communication abilities to explain technical concepts clearly to non-technical users. This is a fully remote position, requiring a dedicated home office setup and reliable internet connectivity. The ability to work independently, manage time effectively, and maintain a high level of customer service is paramount. You will be expected to stay current with product updates and industry trends to provide the best possible support. Experience with ticketing systems, remote support tools, and a good understanding of operating systems and network protocols is essential. This role offers a challenging yet rewarding environment where you can leverage your technical expertise to make a significant impact on customer success.

Our client is a rapidly growing software company providing innovative solutions to businesses worldwide. We are looking for a dedicated and technically proficient Tier 2 Technical Support Specialist to join our customer service team. This is a fully remote position, enabling you to provide exceptional support to our clients from the convenience of your home office. The ideal candidate will possess strong troubleshooting skills, a deep understanding of software applications and IT infrastructure, and a passion for delivering outstanding customer service. You will be responsible for resolving complex technical issues escalated from Tier 1 support, ensuring prompt and effective solutions for our diverse client base. This role requires excellent communication skills, the ability to explain technical concepts clearly, and a proactive approach to problem-solving.

Key Responsibilities:

• Investigate, diagnose, and resolve complex technical issues related to our software products and services.
• Escalate unresolved issues to appropriate internal teams (e.g., Development, Engineering) with detailed documentation.
• Provide timely and effective technical support to customers via phone, email, and chat.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Develop and maintain technical knowledge base articles and FAQs for both internal and external users.
• Assist in the training and mentoring of Tier 1 support staff.
• Proactively identify trends in customer issues and provide feedback to product development teams for improvements.
• Ensure customer satisfaction by providing a high level of service and timely issue resolution.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay current with product updates, new features, and relevant industry technologies.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience in technical support, preferably in a Tier 2 or higher role for software products.
• Strong troubleshooting skills with operating systems (Windows, macOS, Linux), networking, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and problem-solving abilities.
• Superb communication, interpersonal, and active listening skills.
• Ability to clearly explain technical concepts to non-technical users.
• Proven ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
• Experience with scripting languages (e.g., PowerShell, Python) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are beneficial.

Join our client and be a key part of ensuring our customers have the best possible experience with our cutting-edge technology.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated support team. This is a fully remote, full-time opportunity, perfect for individuals who excel in problem-solving and enjoy assisting users remotely. You will be the primary point of contact for complex technical issues, providing expert assistance and ensuring a high level of customer satisfaction. This role requires a deep understanding of our products and services, excellent communication skills, and the ability to troubleshoot effectively across various platforms.

Responsibilities:

• Provide advanced technical support and troubleshooting for our diverse customer base via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Assist in the training and mentoring of junior support staff.
• Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
• Manage and prioritize support tickets to ensure timely resolution of customer inquiries.
• Conduct remote sessions with customers to guide them through troubleshooting steps and product usage.
• Contribute to the continuous improvement of support processes and tools.
• Ensure a high level of customer satisfaction through efficient and empathetic support.
• Proactively identify potential issues and provide preventative solutions.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or a related IT role.
• Proven ability to troubleshoot and resolve complex technical problems effectively.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, VPN), and common software applications.
• Excellent communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated and able to work independently with minimal supervision in a remote environment.
• Strong organizational and time management skills.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

This role is based in **Austin, Texas, US**, but the work is performed remotely.

Description
Robert Half is actively partnering with a nationally based client to identify a highly skilled IT Support Specialist (contract-to-hire) to provide advanced technical support across a multi-site operation. Please note, this position is onsite 5 days per week in Austin, Texas and may require travel to regional locations.
Key Responsibilities:
+ Respond to and prioritize technical support requests related to hardware, software, and network issues
+ Troubleshoot and resolve complex technical problems; escalate when necessary
+ Configure and maintain workstations, printers, and enterprise applications
+ Support network connectivity and assist with configuration tests
+ Utilize remote tools to diagnose and resolve issues for users across multiple locations
+ Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues
+ Lead IT onboarding and offboarding processes, including account provisioning and equipment management
+ Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing
+ Create and maintain technical documentation and user guides
+ Conduct training sessions to support technology adoption and best practices
+ Research and recommend tools and systems to meet operational needs
Requirements
Qualifications:
+ Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Azure Administrator Associate, Modern Desktop Administrator Associate
+ Ability to align IT solutions with business objectives
+ Proven experience mentoring junior staff and foster growth
+ Experience adhering to IT policies and organizational standards
+ Commitment to continuous improvement and professional development
+ Ability to collaborate effectively across functions and various stakeholders
+ Experience interpreting data and resolving ambiguous situations independently
+ Excellent customer service skills with the ability to communicate complex information clearly
Contract Benefit Offerings:
+ Healthcare (medical, dental, and vision plans)
+ 401(k) and retirement plans
+ Commuter benefits
+ Employee and vendor discounts
+ Employee Assistance Program (EAP)
+ And many more!
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.
**Key Responsibilities:**
+ Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
+ Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
+ Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
+ Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
+ Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
+ Collaborate with the franchise sales team to align territory plans with overall business objectives.
**WHO YOU ARE (Qualifications)**
+ Strong interpersonal and communication skills to effectively engage with shop owners and managers.
+ Ability to conduct detailed surveys and analyze geographic and business data.
+ Self-motivated with excellent organizational skills and attention to detail.
+ Previous experience in franchise development, sales, or territory management is a plus.
+ Valid driver's license and willingness to travel within assigned territories.
+ The position requires approximately 90% overnight travel.
+ High School Diploma Required.The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
#LI-KS1
#LI-Remote
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."