127 IT Support Roles jobs in Austin
Journeyman Computer User Support Specialist

Posted 3 days ago
Job Viewed
Job Description
GovCIO is currently hiring for a Joureyman Computer User Support Specialist. This position will be fully remote.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Ability to obtain and maintain a Secret Clearance.
M
M06
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $65,000.00 - USD $76,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
SME Computer User Support Specialist

Posted 3 days ago
Job Viewed
Job Description
GovCIO is currently hiring for SME Computer User Support Specialist. This position is fully remote.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: ability to obtain and maintain a Top Secret clearance.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $100,000.00 - USD $107,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
Senior Computer User Support Specialist

Posted 3 days ago
Job Viewed
Job Description
GovCIO is currently hiring for a Senior Computer User Support Specialist. This position is fully remote.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 8+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: ability to obtain and maintain a secret clearance.
M\
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $75,000.00 - USD $87,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
Junior Computer User Support Specialist

Posted 3 days ago
Job Viewed
Job Description
GovCIO is currently hiring for Junior Computer User Support Specialist for our US Coast Guard program. This position is fully remote.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 2-5 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: ability to obtain and maintain a Secret clearance.
M0
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $61,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
Print Technical Support Specialist

Posted 3 days ago
Job Viewed
Job Description
As a Print Support Specialist, you will be responsible for managing print-related issues, maintaining equipment, and providing timely support to ensure high-quality output and minimal downtime. You will collaborate closely with IT, operations, and vendor partners to deliver efficient and reliable print solutions as part of a global team.
**Job Title:** Field Representative II - First Responder Print
In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.
**Roles and Responsibilities:**
+ Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.
+ Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.
+ Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.
+ Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.
+ Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.
+ Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.
**Qualifications Must Have:**
+ High School Diploma (or equivalent) with a passion for technical support and customer service excellence.
+ Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.
+ Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.
**Qualifications Nice to Have:**
+ Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.
+ Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.
If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Remote Technical Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Support Specialist
Posted 1 day ago
Job Viewed
Job Description
We're looking for someone with energy, persistence, and a drive to learn!
As a Sales Support Specialist , you'll play a key role in keeping our Austin team running smoothly. From coordinating events and managing office needs to supporting sales operations, your work will directly impact our success.
What you'll do:
Keep operations organized and on track
Coordinate trainings, events, and materials
Handle purchasing, invoices, and budgets
Support sales with reports, calls, and customer updates
If you're ready to grow, contribute, and make an impact-we want to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Position Overview:
The Aumentum Technologie s support team is seeking a Support Specialist to provide application support to customers that will involve answering complex questions on the function and usage of our products. As a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.
Responsibilities:
- Work directly or indirectly with customers to provide services and help resolve user issues
- Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives
- Work closely with other team members, exchanging knowledge through training sessions, and producing documentation
- Create and conduct training for customers on functionality and best practices for products, including at user conferences
- Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
- Work with our Account Managers to process and track contracted services
- Review all technical support related processes and documentation for continuous improvement
What would make you stand out:
- Experience with relational databases and reading / writing T-SQL
- Previous experience with property tax software support and or knowledge of the property tax life cycle
- Experience with the following: SQL, Excel, Crystal Reports
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Informing
- Listening
- Managerial Courage
- Patience
- Peer Relationships
- Technical Learning
- Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3 + years' experience in Customer Service Role
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
- Strong work ethic and self-starter, ability to work independently and as a team player
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software quickly
- Typing skills and computer proficiency
Working Environment:
This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Travel:
Quarterly
AAP/EEO Statement
Harris Computer is an EEO/AA/Disability/Vets Employer.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris - LinkedIn: Harris Computer
Autism Support Specialist
Posted today
Job Viewed
Job Description
Are you energetic, enthusiastic, and love working with kids? Join BrightPath Behavior in Cedar Park, TX, as an Autism Support Specialist / Behavior Technician (BT) and make a real impact by helping children develop essential skills and reach meaningful milestones through one-on-one ABA therapy.
In this role, you'll work directly with children as part of their individualized Applied Behavior Analysis (ABA) therapy programs. You'll build meaningful connections, support skill development, and help clients achieve life-changing milestones. Under the guidance of a Board-Certified Behavior Analyst (BCBA), you’ll implement therapy plans, track progress, and adjust strategies to meet each client’s unique needs.
Pay ranges from $17 - $24 / hour based on experience and certification level.
This position is located in Cedar Park:
2301 S. Bagdad Rd, Suite 303, Cedar Park, TX 78613
Why BrightPath Behavior?
- Flexible Schedules
- Paid Time Off (PTO)
- Paid Training to become a Registered Behavior Technician with support!
- Career Growth Opportunities
- Center-Based
Want to make a real, lasting difference in the lives of kids with autism and have fun doing it? Apply today for the Autism Support Specialist / Behavior Technician (BT) position at our Cedar Park, TX location!Responsibilities
- Deliver one-on-one ABA therapy to clients based on individualized treatment plans
- Support BCBAs by implementing behavioral interventions and skill-building strategies
- Address problem behaviors and teach functional skills (e.g., communication, social, self-help)
- Collect and submit accurate data on client progress
- Maintain thorough session records, including treatment notes and timesheets
- Communicate effectively with team members about client care
- Accept feedback and adjust interventions as directed by supervisors
- Always uphold client confidentiality and privacy
- Demonstrate understanding of ABA principles and techniques
- Obtain RBT certification within 90 days of hire (or provide proof of completion)
- Assist in preparing therapy materials and other tasks as needed
- Perform additional duties as assigned
- High school diploma or equivalent
- CPR & BLS certification preferred, not required - we’ll train you!
- RBT certification preferred, not required – we'll train you!
- Valid, current driver’s license or state issued ID & current car insurance on vehicle
- Working towards or has obtained a Degree in Behavioral Science or related field (such as Psychology, Special Education, Elementary Education) preferred
Client Support Specialist
Posted 1 day ago
Job Viewed
Job Description
MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to merge crowdfunding with the venture capital industry. MicroVentures provides an opportunity for angel investors to invest in startups alongside venture capitalists, often on the same terms. We are looking for service-oriented individuals to help us revolutionize the way our investors access and invest in private companies!
Your Role at MicroVentures:
You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will:
1) Build strong relationships by educating clients on the investment process and answer any questions during the lifetime of the investment.
2) Problem solve current client issues to meet the immediate need as well as identify opportunities to enhance future client interactions.
3) Work with your team to solve current problems our clients face and to improve the systems and processes MicroVentures uses.
Qualities We Look For:
- Coachable
- Adaptable
- Persuasive
- Empathetic
- Entrepreneurial
What Your First Year Looks Like - Phase 1:
- Learn the foundations of the position through our dynamic training program.
- Acquire FINRA Series 7 & 63 as a condition of employment.
- Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
- Implement the training and coaching by helping our clients through their chosen communication channel (Chat, Email and/or Inbound phone calls)
What Your First Year Looks Like - Phase 2:
- Now licensed, you will learn the role of an Investor Support Specialist through the tier 2 of our training program
- Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
- Work with our high net worth accredited investors to ensure a smooth investment process.
What Your First Year Looks Like - Phase 3:
- Ongoing training and coaching to develop your skills so you can engage clients through outbound calls to discuss current offerings and/or their existing portfolio
- Master your craft and encourage your entrepreneurial spirit at MicroVentures.
What MicroVentures Does for You:
- Study materials and sponsorship of SIE, Series 7 & 63
- 401K Match (100% match on the first 5% and 50% on the next 5%)
- Annual discretionary bonus
- MicroVentures covers the base plan for Medical, Dental and Disability insurance
- 3 Weeks paid time off + holidays
- 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend
- Company provided MacBook Air
- Hybrid work environment in Austin TX (or fully remote depending on location)
- $100 monthly technology stipend (phone and internet)
- Companywide/sponsored Mental Health days