65 IT Support Specialist jobs in Boise

Our client is seeking an experienced and customer-focused Technical Support Specialist III to join their dedicated team in **Boise, Idaho, US**. In this pivotal role, you will be the primary point of contact for resolving complex technical issues for a diverse range of users. You will leverage your deep understanding of hardware, software, and network infrastructure to diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This position requires exceptional problem-solving skills, patience, and the ability to communicate technical information clearly and concisely to both technical and non-technical individuals. You will be instrumental in maintaining operational efficiency and supporting critical business functions. Your responsibilities will include:

• Providing advanced technical support for software, hardware, and network issues via phone, email, and in-person.
• Diagnosing and troubleshooting complex technical problems, identifying root causes, and implementing permanent solutions.
• Escalating unresolved issues to appropriate teams or vendors with detailed documentation.
• Creating and maintaining comprehensive technical documentation, knowledge base articles, and user guides.
• Assisting with the installation, configuration, and maintenance of computer systems and peripherals.
• Conducting user training sessions on new software and system updates.
• Monitoring system performance and proactively identifying potential issues.
• Contributing to the continuous improvement of support processes and tools.
• Collaborating with IT management to implement system upgrades and enhancements.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a similar role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware troubleshooting, and basic server administration.
• Excellent analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

Our client is a rapidly growing software company seeking a dedicated and highly skilled Senior Technical Support Specialist to join their on-site team. In this pivotal role, you will be the primary point of contact for our valued customers, providing expert assistance and resolving complex technical issues related to our innovative software solutions. You will delve deep into product functionalities, troubleshoot intricate problems, and ensure exceptional customer satisfaction through timely and effective support. This position requires a unique blend of technical acumen, problem-solving prowess, and outstanding communication skills.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and ticketing systems, addressing complex hardware and software issues.
• Diagnose, troubleshoot, and resolve product-related problems, escalating critical issues to engineering teams when necessary.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Analyze recurring technical issues and identify trends, providing feedback to product development and QA teams for continuous improvement.
• Guide customers through product installations, configurations, and upgrades, ensuring successful implementation.
• Conduct remote and on-site (if required) diagnostic sessions to identify root causes of technical challenges.
• Assist in training junior support staff and contribute to the development of support best practices.
• Manage customer relationships, ensuring a high level of satisfaction and retention.
• Stay up-to-date with product updates, new features, and industry advancements to maintain expert-level knowledge.
• Contribute to the overall enhancement of the customer support experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, preferably with enterprise software.
• Proven ability to diagnose and resolve complex technical issues across various operating systems and hardware platforms.
• Strong understanding of networking concepts, databases, and common software protocols.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Customer-focused mindset with a passion for delivering outstanding service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
• Familiarity with scripting languages (e.g., Python, PowerShell) is advantageous.

This is an excellent opportunity for a seasoned technical professional to contribute their expertise to a growing company and play a crucial role in ensuring customer success in Boise, Idaho, US . The ideal candidate is proactive, detail-oriented, and driven by a desire to solve challenging technical problems.

Our client, a rapidly growing technology firm, is actively seeking a dedicated and customer-focused Remote Technical Support Specialist to join their expanding support team. This role is crucial in providing exceptional technical assistance and problem resolution to a diverse user base, entirely from a remote work environment. The ideal candidate will possess a deep understanding of common software and hardware issues, excellent communication skills, and a passion for helping others succeed. As a fully remote position, you will have the flexibility to work from anywhere within the US, connecting with colleagues and customers virtually.

Responsibilities include:

• Providing first-level technical support to customers via phone, email, and chat, addressing hardware, software, and network issues.
• Troubleshooting and diagnosing complex technical problems, escalating to senior support tiers when necessary.
• Guiding users through step-by-step solutions and providing clear, concise instructions.
• Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Maintaining a high level of customer satisfaction by delivering prompt, accurate, and empathetic support.
• Identifying recurring technical issues and providing feedback to the product development team for potential improvements.
• Assisting with user account management, password resets, and access provisioning.
• Creating and updating knowledge base articles and FAQs to empower users and internal teams.
• Staying up-to-date with product updates, new features, and common technical challenges.
• Collaborating with team members to share knowledge and best practices in a virtual setting.
• Meeting and exceeding key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.
• Participating in ongoing training sessions to enhance technical expertise and soft skills.
• Ensuring a secure and confidential handling of customer data and information.
• Contributing to a positive and collaborative remote team culture.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Proven experience in a technical support or helpdesk role, preferably in a remote capacity.
• Strong understanding of operating systems (Windows, macOS), common applications (Microsoft Office Suite, Google Workspace), and hardware troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work independently and manage time effectively in a remote setting.
• A quiet, dedicated workspace with reliable high-speed internet access.
• Customer-centric attitude with a commitment to providing outstanding service.
• Experience with cloud-based services and SaaS applications is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.

Join a forward-thinking company that values its remote employees and offers opportunities for professional growth. If you are passionate about technology and helping others, this role is for you. We are looking for individuals who thrive in an independent work environment and are committed to excellence in customer support.

Description

Position at Clarvida - Idaho

Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.

Peer Support Specialist

As a Peer Support Specialist, you will deliver services to clients at home and in the community. This service supports adults who struggle with a severe and persistent mental illness, or emotional disturbance. You will work with clients to promote hope, wellness, and recovery outcomes by sharing lived-experience and knowledge to help encourage recovery and resiliency.

Perks of this role:

• $19-21/hour
• Flexible schedule, 25 hours/week
• Daytime, evening, and weekend availability
• Incentive opportunities based on productivity
• Opportunity to develop a full-time caseload
• Hybrid and remote opportunity across multiple locations

What we're looking for:

• Peer support certificate issued by the Idaho Department of Health and Welfare- If not certified, please see below**
• High School Diploma or GED
• Ability to pass background checks, including Enhanced Fingerprinting with ID DHW.

** If you are not Peer Support certified :

Please visit the department Idaho Department of Health and Welfare website (link provided below) and read about the requirements to become peer support certified. If you meet the requirements and are interested in becoming certified please submit a cover letter along with your resume letting us know you are interested in becoming certified. We can provide a screening questioner and may be able to offer assistance with training costs if you are hired with the understanding that you will become certified. (The link below can be copied and pasted into your browser search bar, it will take you to Idaho Department of Health and Welfare website where it has more information about the certification process)



What we offer:

Full Time Employees:

• Paid vacation days that increase with tenure
• Separate sick leave that rolls over each year
• Up to 10 Paid holidays*
• Medical, Dental, Vision benefit plan options
• DailyPay- Access to your daily earnings without waiting for payday*
• Training, Development and Continuing Education Credits for licensure requirements

All Employees:

• 401K
• Free licensure supervision
• Employee Assistance program
• Pet Insurance
• Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement*
• Company cellphone

*benefits may vary based on Position/State/County

Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.

If you're #readytowork we are #readytohire ! Now hiring!

Not the job you're looking for?

Clarvida has a variety of positions in various locations; please go to



To Learn More About Us:

Clarvida @

Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

"We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a (email protected) email, or a personal LinkedIn account that is associated with a Clarvida.com email address."

Description

Position at Clarvida - Idaho

Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.

Part Time Family Support Specialist

As a Family Support Specialist, you will work with families raising a child who struggles with a severe and persistent mental illness or emotional disturbance and engage them in a treatment plan to address their needs. You will meet with these families to link them to appropriate community services, provide support, teach resiliency, and share your personal lived experience, to help families develop self-advocacy and self-sufficiency.

Perks of this role:

• $17-$22/hour
• 20 daytime hours a week
• Flexible Part Time schedule
• Incentive opportunities based on productivity
• Opportunity to develop a full-time caseload
• Opportunity to become certified in Family Support

Does the following apply to you?

• High School Diploma or equivalent
• Experience with Electronic Health Record systems
• Active Family Support Certification; OR
• Meet minimum requirements to become certified in Family Support within 30 days of employment
• Satisfactory results of ID DHW Enhanced Fingerprinting and background checks

What we offer:

Full Time Employees:

• Paid vacation days that increase with tenure
• Separate sick leave that rolls over each year
• Up to 10 Paid holidays*
• Medical, Dental, Vision benefit plan options
• DailyPay- Access to your daily earnings without waiting for payday*
• Training, Development and Continuing Education Credits for licensure requirements

All Employees:

• 401K
• Free licensure supervision
• Employee Assistance program
• Pet Insurance
• Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement*
• Company cellphone

*benefits may vary based on Position/State/County

Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.

If you're #readytowork we are #readytohire ! Now hiring!

Not the job you're looking for?

Clarvida has a variety of positions in various locations; please go to



To Learn More About Us:

Clarvida @

Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

"We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a (email protected) email, or a personal LinkedIn account that is associated with a Clarvida.com email address."

ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
+ Provide 100% phone and remote technical support, or chat or through the Incident Management System
+ Triage and work incoming Service Desk calls, chats, tickets
+ Support Microsoft, Apple, business and third-party applications
+ Participate in on call after-hours and weekend support as needed
+ Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications
+ Support Medical Application Provisioning
+ Support Community Care providers and medical participant organizations
+ Trouble shoot medical patient records transport errors across the national gateway
+ Monitor and Support Alerts
+ Support Navigation of financial aid web site
+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer
+ Support Windows operating systems of various versions including Windows 8 and 10
+ Manage and support Office 365
+ Create documentation for the Service Desk
+ Works hours are either 7A-4P or 8A-5P ET.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
+ Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects
+ Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
+ Candidate must have experience in being able to gather and convert data into a written narrative
**Other Job Specific Skills**
+ HDI or ITIL certification
+ Experience with IT Service Management systems like ServiceNow
+ Experience with Microsoft Dynamics CRM
+ 6 months working knowledge of Active Directory
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$22.26 - $23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Boise, Idaho, US**. This role involves providing exceptional support to customers via phone, email, and chat, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be an integral part of the customer service team, handling a variety of customer needs and contributing to a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries and issues promptly and professionally via multiple channels.
• Diagnose and resolve technical and non-technical customer problems.
• Provide accurate information about products and services.
• Guide customers through troubleshooting steps and product usage.
• Escalate complex issues to the appropriate internal teams.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to management.
• Maintain a high level of product knowledge.
• Contribute to team goals and objectives.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Experience with CRM software is a plus.
• Enthusiasm for providing outstanding customer service.

This hybrid role offers the opportunity to work both remotely and from our **Boise, Idaho, US** office, providing a flexible and engaging work environment. If you are passionate about helping others and thrive in a dynamic support setting, we encourage you to apply.

Our client is seeking a proactive and customer-focused IT Support Specialist to join their technology team in Boise, Idaho, US . This role is pivotal in providing timely and effective technical assistance to our employees, ensuring smooth IT operations across the organization. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for customer service. Responsibilities include installing, configuring, and maintaining computer hardware, software, and network systems. You will diagnose and resolve technical issues for end-users through various channels, including phone, email, and in-person support. This position operates on a hybrid model, requiring some on-site presence at our Boise, Idaho, US office to provide direct support and collaborate with the IT department, with the flexibility for remote work days.

Key duties involve managing helpdesk tickets, prioritizing and escalating issues as needed, and documenting solutions and troubleshooting steps. The IT Support Specialist will also assist with user account management, security protocols, and the setup of new employee workstations. You will play a crucial role in maintaining IT inventory, assisting with IT projects, and contributing to the development of IT policies and procedures. A deep understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite, G Suite), and basic networking concepts is essential. The successful candidate will be adept at explaining technical concepts to non-technical users and committed to providing a high level of support. We are looking for someone who is organized, patient, and eager to learn new technologies in the ever-evolving IT landscape. This is a great opportunity to contribute to a supportive and dynamic team.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 2-3 years of experience in IT support or helpdesk roles.
• Proven experience troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Active Directory, Office 365, and basic networking protocols (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• CompTIA A+, Network+, or similar certifications are a plus.
• Experience with remote support tools.
• Must be legally authorized to work in the US.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join our team in Boise, Idaho, US . This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. You will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service across multiple channels, including phone, email, and live chat. The ideal candidate will possess outstanding communication and problem-solving skills, a patient demeanor, and a genuine desire to help others. You will be responsible for actively listening to customer concerns, thoroughly investigating issues, and providing timely and accurate solutions. Key responsibilities include guiding customers through product features, troubleshooting technical problems, processing service requests, and escalating complex issues to appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions in our CRM system will be crucial. You will also contribute to improving our customer support processes by identifying trends in customer inquiries and suggesting enhancements. Providing a positive and professional customer experience is paramount. You will act as a brand ambassador, ensuring customer satisfaction and fostering loyalty. The ability to work effectively both independently and as part of a team is essential. A commitment to continuous learning about our products and services will enable you to provide the best possible support. Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate and comprehensive information about our products and services.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Process customer requests, returns, and exchanges efficiently.
• Escalate unresolved issues to senior support staff or relevant departments.
• Maintain detailed and accurate customer records in the CRM system.
• Identify customer needs and suggest appropriate solutions or product offerings.
• Contribute to team efforts by sharing insights and suggesting process improvements.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Ensure a high level of customer satisfaction through empathetic and efficient service.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-focused attitude.
• Familiarity with technical troubleshooting is a plus.
• Ability to work collaboratively in a team environment.