40 IT Support Specialist jobs in Boise

We are seeking a detail-oriented and proactive Territory Support Specialist (TSS) to join our team. The primary responsibility of this role is to evaluate and survey territories for both new and existing Distributors to support strategic expansion and growth. This position involves direct interaction with shop owners and managers to assess the eligibility and suitability of prospective franchise locations.
**Key Responsibilities**
· Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
· Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
· Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
· Build and maintain positive relationships with Distributors, shop owners, and managers to facilitate smooth communication and collaboration.
· Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
· Collaborate with the franchise sales team to align territory plans with overall business objectives.
**Qualifications**
· Strong interpersonal and communication skills to effectively engage with shop owners and managers.
· Ability to conduct detailed surveys and analyze geographic and business data.
· Self-motivated with excellent organizational skills and attention to detail.
· Previous experience in franchise development, sales, or territory management is a plus.
· Valid driver's license and willingness to travel within assigned territories.
· The position requires approximately 90%-100% overnight travel.
**Work Environment**
This role involves a combination of fieldwork, including travel within assigned territories, and office-based reporting and analysis. Candidates must be legally able to obtain rental vehicles for this position.
**The base compensation range for this position is $50,000 per annum** . Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
***This position is eligible for Quarterly Bonus incentives.**
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**#LI-KS1**
**#LI-Remote**
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

**Job Description:**
The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution
**In this role you will.**
+ Respond to customer cases in line with service level objectives.
+ Triage and resolve issues as a member of the frontline support team.
+ Follow case elevation protocols to hand off cases that require the next level of support if needed.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during customer engagements.
+ Research and replicate difficult configuration, compatibility or product issues and document the results of your investigation.
+ Manage customer communications with both quality written responses and phone calls.
+ Maintain a solid understanding of the Cornerstone Galaxy product portfolio.
+ Create knowledge articles and utilize support tools to align with role expectations.
**You've got what it takes if you have.**
+ Bachelor's degree in computer science, information systems, or equivalent experience required.
+ Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions.
+ Experience supporting LMS, LXP, HRIS, etc. is a plus.
+ Experience and working knowledge of API's, SSO, HTTP(S) debugging is a plus
+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Customer centricity and empathy soft skills are part of your DNA
+ Ability to maintain calm during stressful situations.
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
**Primary Duties and Responsibilities**
+ Diagnosing and resolving problems in response to customer reported incidents
+ Planning and analysis of work processes
+ Researching and reporting trends and patterns of problems
+ Defining business process into cloud-based processes
+ recommending cloud solutions
+ Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases
+ Consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses
+ Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
+ May be required to support DLA's eProcurement system(s)
**Other Duties and Responsibilities**
+ Plan and implement complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
+ Deploys complex system build outs and leads backup strategies.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
+ Monitors vendors' release notes and plans necessary upgrades and patches as required.
+ Creates and reviews technical system recovery plans.
+ Coaches less experienced staff in the supported products and best practice for production support.
+ Performs major upgrades of systems and associated products/software solutions.
+ Acts as a technical lead for one or more client services.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ Six (6) years of progressive experience in the field of Information Processing
+ three (3) of which are specialized in Cloud technologies
+ two (2) of which are concentrated, hand-on experience, diagnosing problems, defining cloud solutions, and training customers in the use of cloud based solutions.
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-II
**Certifications:**
Security+ or similar
8570.01-M Baseline Certification: One of the following Azure or AWS cloud-based certifications per DLA Approved CE
Amazon Web Services Certified Cloud Practitioner AWS Certified Security - Specialty
AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51hr - $43.27/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1-2 years of experience in information technology, systems administration or other IT related field.
+ Work hours are 10P - 7A CT (11P-8A ET) including weekends
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1-2 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
22.93 - 29.81/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1- 2 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
22.93 - 29.81/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Description

Job Summary

The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.

Essential Functions

Major Duties:

• Respond to incoming customer requests via phone, email and/or chat sessions. Primarily answering customer phone calls.

• Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

• Maintain technical expertise and proficiency with all related and relevant software and computer systems.

• Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.

• Communicate professionally and effectively with customers for follow-up when required.

• Maintain relevant skills and credits via internal support continuing training courses.

• Follow established department processes and procedure.

• Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.

• Perform other duties as assigned.

Critical Competencies:

Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.

Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.

Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.

Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.

Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.

Action Orientation: Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.

Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.

Minimum Qualifications:

• High School Diploma or equivalent

• Excellent computer skills

• Strong customer service orientation

• Requires excellent verbal communication skills

• Requires a consistent, positive attitude and respect for high quality standards

• Requires the ability to make quick, sound judgments when answering questions

• Excellent multi-tasking skills

• Committed to being a team player

• Requires the ability to recall numerous guidelines and procedures

• Excellent organizational skills

• Ability to absorb new ideas and concepts quickly

• Strong analytical and problem-solving abilities

Preferred Qualifications:

• Associate's Degree

• Ability to present ideas in business-friendly and user-friendly language

• Highly self-motivated and directed

• Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment - multi-tasks, prioritizes and meets deadlines in timely manner

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

• Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines

• Actively volunteers for various projects, tasks and event committees

Starting compensation: $17/hr + Benefits

Hours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours.

Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload (check internet speed here: ? )

What's In It For You (

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$5.19 - 18.65

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description Job Summary

The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.

Essential Functions  

Major Duties:

• Respond to incoming customer requests via phone, email and/or chat sessions. Primarily answering customer phone calls.

• Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

• Maintain technical expertise and proficiency with all related and relevant software and computer systems.

• Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.

• Communicate professionally and effectively with customers for follow-up when required.

• Maintain relevant skills and credits via internal support continuing training courses.

• Follow established department processes and procedure.

• Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.

• Perform other duties as assigned.

Critical Competencies:

Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.

Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions. 

Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.

Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally.  Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.

Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.

Action Orientation:   Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.

Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.

Minimum Qualifications:

• High School Diploma or equivalent

• Excellent computer skills

• Strong customer service orientation

• Requires excellent verbal communication skills

• Requires a consistent, positive attitude and respect for high quality standards

• Requires the ability to make quick, sound judgments when answering questions

• Excellent multi-tasking skills

• Committed to being a team player

• Requires the ability to recall numerous guidelines and procedures

• Excellent organizational skills

• Ability to absorb new ideas and concepts quickly

• Strong analytical and problem-solving abilities

Preferred Qualifications:

• Associate's Degree

• Ability to present ideas in business-friendly and user-friendly language

• Highly self-motivated and directed

• Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment - multi-tasks, prioritizes and meets deadlines in timely manner

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

• Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines

• Actively volunteers for various projects, tasks and event committees

Starting compensation: $17/hr + Benefits

Hours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours.

Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of10 mbps download and 3 mbps upload (check internet speed here:

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $5.19 - 18.65

School Guidance Counselor

PART-TIME

Position Summary:
Care Options for Kids is seeking a compassionate, licensed Guidance/School Counselor. This individual will provide counseling services, assessments, and recommendations to children and their families regarding care options, including mental health, education, and overall well-being. The ideal candidate will demonstrate a deep understanding of the unique challenges children face while utilizing available resources, ensuring that each child receives the appropriate care for their individual needs.

Benefits/Compensation: 

• $45-$50/Hour
• Medical, Dental & Vision - Cigna 
• Life, LTD & STD
• Supplemental Insurances
• 401k (once eligible)
• PTO
• CEUs
• Referral program
• Professional development assistance
• Online community of clinicians 

Experience/Requirements:

• Experience as a Guidance/School Counselor.
• Excellent organizational skills and attention to detail.
• Self-motivated, with strong problem-solving skills and ability to work independently.
• Ability to work under pressure.
• Ability to maintain confidentiality of data and information.
• Excellent communication – verbal and written, and interpersonal skills.
• Responsive to requests.
• Reliable transportation, valid driver's license, and current auto liability insurance.

Education/License/Certification:

• Current South Carolina provisional or professional Special Services Provider professional license for School Counseling.
• Masters Degree in School Counseling or related field.

Application Open Through 7/31/2025

Care Options for Kids is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

#RDTHSBS