479 IT Support Specialist jobs in Reston

Desktop Support Specialist
Location: Arlington, VA (Hybrid)
Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance

A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. This role will provide hands-on support for internal users, ensuring systems run smoothly and securely in a high-performance environment.

Responsibilities:

• Troubleshoot hardware, software, and network issues
• Set up and configure workstations and user accounts
• Support collaboration tools, printers, and AV systems
• Maintain IT asset inventory and documentation
• Assist with onboarding/offboarding from an IT perspective
• Ensure adherence to IT security protocols

Qualifications:

• 2+ years in IT or desktop support roles
• Proficiency with Windows, macOS, and Office 365
• Familiarity with basic networking and endpoint security
• Strong communication and problem-solving skills
• Experience in a fast-paced or mission-driven environment preferred

Compensation:
$80,000 per year

Arlington, VA

Client Opportunities Technical Support/Help Desk Openings

Full Time

On-site

Job Title: Senior Desktop Support Specialist

Location: Arlington VA

Job Type: Full-Time

Clearance Required: Secret Clearance or previous DOD experience highly preferred

Job Description:

We are seeking a skilled and motivated Senior Desktop Support Specialist to join our team. In this role, you will provide advanced IT support and troubleshooting for end-users in a dynamic environment. You will ensure the smooth operation of desktop systems, applications, and network connections, with a focus on maintaining security and efficiency. This position requires a proactive problem-solver with excellent communication skills and a strong technical background.

Responsibilities:

Provide advanced desktop support for hardware, software, and network-related issues.

Troubleshoot and resolve system errors, performance issues, and connectivity problems.

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

Support operating systems, applications, and security software in compliance with company policies.

Respond to and resolve escalated tickets from junior support staff.

Maintain detailed documentation of incidents, resolutions, and support activities.

Assist with user account management, including Active Directory and access permissions.

Coordinate with IT teams to implement upgrades, patches, and new technologies.

Ensure compliance with Department of Defense (DOD) security standards and protocols.

Train and mentor junior IT support staff as needed.

Qualifications:

Required:

Security+ CE Certification.

3+ years of IT support experience in a desktop support or similar role.

Strong knowledge of Windows operating systems, Office 365, and common IT support tools.

Experience with Active Directory, group policy management, and network troubleshooting.

Excellent problem-solving and customer service skills.

Preferred:

Active Secret Clearance or previous DOD experience.

Experience with ticketing systems like ServiceNow or Remedy.

Strong written and verbal communication skills.

$75,000 - $95,000 a year

As an entry-level technology professional, the Associate Desktop Support Specialist I assists staff with technical support for desktop computers, applications, and other related technologies including installation of software, hardware, refresh of operating systems, and remote assistance while learning their assigned roles, attaining new skills, and working with direct supervision.

Job Description
• Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
• Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work.
• Equipment setup for new hires/terms/transfers.
• Assist with refresh of hardware and software when employees have office moves
• Ensure all work products meets/exceeds our client standards.
• Adherence to technology policies and comply with all security controls.
• Develop an understanding of the environment, applications, and technology used throughout our client.

Job Skills
• Familiarity with Microsoft Azure, Intune, MECM, SCCM
• Troubleshooting experience with Microsoft Office 365
• Familiarity with MacOS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

Senior Desktop Support Specialist, Endpoint Operations

Endpoint Operations

US Exempt Regular

Full time

Stateside Exempt 1.4

Location: Adelphi, MD (Hybrid)

Summary:

The Senior Desktop Support Specialist is responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance, and problem identification and resolution. He or she will be knowledgeable of all technologies and expected to contribute to new product features and testing. You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance at the desktop level. The Senior Desktop Support Specialist will report directly to the Senior Manager of operations and will serve as a conduit to provide feedback from team members to leadership. He or she will work with leadership and collaborate on key objectives for the team.

Duties and Responsibilities:

• Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP's).
• Ensure proper documentation and use of the ticketing system.
• Researches, evaluates, and recommends new computers, network equipment, and technologies. Analyzes current products and recommends changes/upgrades to senior management.
• Assume complete ownership of customer's issues until resolved.
• Keep peers and managers informed of significant problems and unexpected delays.
• Produces routine reports on trends in problem calls to prevent future problems.
• Assist internal customers in use of Windows and Macintosh computers, peripheral devices, applications and operating systems.
• Ability to resolve Tier 2 hardware, software, application, and networking problems and assist with Tier 3.
• Provides advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of end-user software, hardware, and network.
• Maintains system stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide guidance and mentorship to lower-tiered technicians to help them develop their technical skills.

• Excellent customer service, interpersonal skills, time management, and problem-solving skills.
• Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops and be able to troubleshoot and escalate as appropriate
• Mac OS X and Windows troubleshooting and configuration skills
• Mobile and tablet device troubleshooting and configuration skills (iOS and Android)
• Knowledge of Network Essentials, Intune and Microsoft 365, VoIP systems, and basic AV skills.
• A broad range of technology experience (Servers, Desktops, printers, Security, Cloud Services, Networking Equipment, etc.)
• Experience working in a high-paced service desk/help desk environment
• Experience with asset management and project management

• 3+ years of in Information Systems in area of managed specialty (infrastructure, applications, operations, development)
• 1+ years of field support experience

• Bachelor's Degree

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

This position is responsible for ensuring accurate and timely technical support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacts and consults with customers to manage customer satisfaction; provides guidance, assistance, and follow-up on customer inquiries; and assists in the implementation of desktop hardware and software. Supports Audio/Visual (AV) services to include video conferencing software and hardware solutions.

Duties and Responsibilities:

• Customer Service: Meet/exceed customer expectations in responding to service requests, incidents, and tasks in accordance with established Help Desk metrics, procedures, and guidelines; work with other team members in delivering quality service; review assigned daily; follow up and provide status updates to customers; alert management, team members, and other IT groups when sensitive issues arise or a major problem is suspected; keep team members abreast of the status of current requests; minimize customer downtime and productivity loss from technology malfunctions.
• Desktop Support: Respond to the diverse desktop hardware and software problems reported by customers in accordance with established procedures and service guidelines; identify the cause, implement a solution, share solutions with peers, and document when necessary; take proactive steps whenever possible to prevent problems from recurring; use team members, peers, vendors, and other resources to resolve more complex problems as quickly as possible. Frequent follow-up and "high-touch" care is a must.
• A/V Support: respond to inquiries within a specified timeframe to resolve audio and video related services. Understand video conferencing solutions and be able to provide end-user support in a timely manner to minimize downtime and impacts to users. Have the ability to troubleshoot software and hardware issues related to A/V and lead engagements and escalations with vendor provided support.
• Telephone Support: Respond to inquiries within a specified time frame; resolve all requests in your que, utilizing all resources available to do so; work with the company to monitor, prioritize, escalate, and dispatch calls that cannot be solved over the phone; capture information on all incoming calls in company problem tracking systems (if applicable), and ensure that data is updated in a timely way to provide customers and management with status updates and reports as needed; monitor file servers, fax servers, mail gateways, and other service machines at regular intervals during the day to ensure consistent availability. Always maintaining a positive and pleasant tone with users is required.
• Problem Tracking Data Quality: Ensure that data pertaining to the status of tickets entered into the problem tracking system (if applicable) accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog.
• Software and Hardware Installs: Assist IT team members in installing new hardware and software as necessary and participate in the evaluation of new products and standards by working in partnership with IT and business users; participate in the definition of standard installation and upgrade procedures to ensure smooth, nondisruptive release upgrades and configuration changes; suggest changes and alternatives when appropriate. Follow up with customers to ensure satisfaction and exceed their expectations.
• Restore Processing: Understand the backup and restore environment and assist in restoring customer files on request and within service guidelines.
• Continuous Improvement: Continuously strive to improve customer support; identify opportunities and recommend solutions for improving service efficiency and effectiveness; participate in initiatives (e.g., committees) to address service issues.
• Project Work: Work on special assignments and projects, such as new product rollouts, and balance project work with day-to-day problem-solving responsibilities; perform routine assignments (e.g., report generation) according to predetermined schedules.
• Environmental and Technical Currency: Keep abreast of the technical aspects of the IT environment; have a working knowledge of department-specific applications; attend seminars and suitable educational classes; seek out insight and on-the-job training from peers and other internal and external resources.
• Assist internal customers in using Windows and Macintosh computers, peripheral devices, applications, and operating systems.
• Ability to resolve level 1 and level 2 hardware, software, application, and networking problems.
• Works with other IT groups on critical problems

Skills:

• Ability to resolve level 1 and level 2 hardware, software, application, and networking problems, performing problem recognition, research, isolation, resolution, and follow up
• Familiar with various technology support methodologies (e.g., remote support, ticket tracking, server, and network troubleshooting, application and endpoint troubleshooting)
• Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Excellent skills in dealing with unstructured problems that affect the efficiency and effectiveness of customers
• Knowledge of audio/visual solutions, networking, internal applications, voice, and data communications.
• Strong interpersonal skills and ability to establish and build relationships with internal and external customers, showing a high degree of cooperation, effectiveness in working with others, and offering assistance when needed.
• Ability to handle technical support questions of customers involving computers, networks, mobile devices
• Proven ability to work in a team environment
• Projects a positive attitude and dedication, with flexibility and consistency.

Education & Experience Requirements:

• Experience in an IT support or technical environment, with significant computer client/server platform experience.
• Mobile platform knowledge and support experience is highly desirable
• Experience with room based video conferencing software and hardware solutions. Strong experience with Zoom and Teams and how they integrate to room-based video conference solutions
• Highly desirable certifications for this position may include the following:
• HDI Desktop Support Technician
• ITIL Foundation v3
• Demonstrated experience or skills in one or more of the following:
• Participation in multidisciplinary, high-performance work teams/groups
• Participation in the successful implementation of new technology and processes
• Successful experience in working with customers to develop effective solutions to diverse and complex business problems
• Proven initiative, good judgment, and ability to achieve results

Certifications:

• Apple ACSP Certification

Preferred Experience Requirements:

• Education: Bachelor's Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.

Desktop Support/AV Specialist

Desktop Support

US Exempt Regular

Full time

Stateside Exempt 1.2

Location: Adelphi, MD (Hybrid)

Summary:

This position is responsible for ensuring accurate and timely technical support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacts and consults with customers to manage customer satisfaction; provides guidance, assistance, and follow-up on customer inquiries; and assists in the implementation of desktop hardware and software. Supports Audio/Visual (AV) services to include video conferencing software and hardware solutions.

Duties and Responsibilities:

• Customer Service: Meet/exceed customer expectations in responding to service requests, incidents, and tasks in accordance with established Help Desk metrics, procedures, and guidelines; work with other team members in delivering quality service; review assigned daily; follow up and provide status updates to customers; alert management, team members, and other IT groups when sensitive issues arise or a major problem is suspected; keep team members abreast of the status of current requests; minimize customer downtime and productivity loss from technology malfunctions.
• Desktop Support: Respond to the diverse desktop hardware and software problems reported by customers in accordance with established procedures and service guidelines; identify the cause, implement a solution, share solutions with peers, and document when necessary; take proactive steps whenever possible to prevent problems from recurring; use team members, peers, vendors, and other resources to resolve more complex problems as quickly as possible. Frequent follow-up and "high-touch" care is a must.
• A/V Support: respond to inquiries within a specified timeframe to resolve audio and video related services. Understand video conferencing solutions and be able to provide end-user support in a timely manner to minimize downtime and impacts to users. Have the ability to troubleshoot software and hardware issues related to A/V and lead engagements and escalations with vendor provided support.
• Telephone Support: Respond to inquiries within a specified time frame; resolve all requests in your que, utilizing all resources available to do so; work with the company to monitor, prioritize, escalate, and dispatch calls that cannot be solved over the phone; capture information on all incoming calls in company problem tracking systems (if applicable), and ensure that data is updated in a timely way to provide customers and management with status updates and reports as needed; monitor file servers, fax servers, mail gateways, and other service machines at regular intervals during the day to ensure consistent availability. Always maintaining a positive and pleasant tone with users is required.
• Problem Tracking Data Quality: Ensure that data pertaining to the status of tickets entered into the problem tracking system (if applicable) accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog.
• Software and Hardware Installs: Assist IT team members in installing new hardware and software as necessary and participate in the evaluation of new products and standards by working in partnership with IT and business users; participate in the definition of standard installation and upgrade procedures to ensure smooth, nondisruptive release upgrades and configuration changes; suggest changes and alternatives when appropriate. Follow up with customers to ensure satisfaction and exceed their expectations.
• Restore Processing: Understand the backup and restore environment and assist in restoring customer files on request and within service guidelines.
• Continuous Improvement: Continuously strive to improve customer support; identify opportunities and recommend solutions for improving service efficiency and effectiveness; participate in initiatives (e.g., committees) to address service issues.
• Project Work: Work on special assignments and projects, such as new product rollouts, and balance project work with day-to-day problem-solving responsibilities; perform routine assignments (e.g., report generation) according to predetermined schedules.
• Environmental and Technical Currency: Keep abreast of the technical aspects of the IT environment; have a working knowledge of department-specific applications; attend seminars and suitable educational classes; seek out insight and on-the-job training from peers and other internal and external resources.
• Assist internal customers in using Windows and Macintosh computers, peripheral devices, applications, and operating systems.
• Ability to resolve level 1 and level 2 hardware, software, application, and networking problems.
• Works with other IT groups on critical problems

• Ability to resolve level 1 and level 2 hardware, software, application, and networking problems, performing problem recognition, research, isolation, resolution, and follow up
• Familiar with various technology support methodologies (e.g., remote support, ticket tracking, server, and network troubleshooting, application and endpoint troubleshooting)
• Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Excellent skills in dealing with unstructured problems that affect the efficiency and effectiveness of customers
• Knowledge of audio/visual solutions, networking, internal applications, voice, and data communications.
• Strong interpersonal skills and ability to establish and build relationships with internal and external customers, showing a high degree of cooperation, effectiveness in working with others, and offering assistance when needed.
• Ability to handle technical support questions of customers involving computers, networks, mobile devices
• Proven ability to work in a team environment
• Projects a positive attitude and dedication, with flexibility and consistency.

• Experience in an IT support or technical environment, with significant computer client/server platform experience.
• Mobile platform knowledge and support experience is highly desirable
• Experience with room based video conferencing software and hardware solutions. Strong experience with Zoom and Teams and how they integrate to room-based video conference solutions
• Highly desirable certifications for this position may include the following:
• HDI Desktop Support Technician
• ITIL Foundation v3
• Demonstrated experience or skills in one or more of the following:
• Participation in multidisciplinary, high-performance work teams/groups
• Participation in the successful implementation of new technology and processes
• Successful experience in working with customers to develop effective solutions to diverse and complex business problems
• Proven initiative, good judgment, and ability to achieve results

• Apple ACSP Certification

• Bachelor's Degree

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Technical Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI is seeking a Technical Support Specialist to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program. This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday-Friday presence. The selected candidate will receive initial training to become proficient in supporting proprietary IT systems unique to our government customer. Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for sponsorship.

Responsibilities:

• Work onsite in a team environment providing professional level technical support to remote users

• Successfully resolve user techncial issues in a professional and timely manner.

• Successfully complete initial training on the program's proprietary IT systems.

• Learn and actively utilize the support ticketing system.

• Access Active Directory to reset passwords and access issues.

• Add laptops to domains and image/deploy government laptops.

• Assist with asset management by assisting with the upkeep of the laptop and printers provided to the user and keeps inventory of government assets.

• Prepare IT equipment to be shipped to program users in the field.

• Maintain accurate documentation of support activities.

• Deliver professional, customer-focused service to end users and program leadership.

• Other related duties as assigned

Qualifications:

Required:

• Active DoD Top-Secret Clearance highly desired (highly qualified applicants without a clearance may be considered for sponsorship.

• Ability to work on-site at program location five (5) days a week

• High school diploma or equivalent; Associate degree in IT or related field preferred.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Demonstrated ability to learn new technologies and adapt to changing requirements.

• Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.

• Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365, and a basic understanding of networking concepts.

• Technical proficiency with computer hardware, common software applications, and troubleshooting techniques.

• Typically requires an Associate's degree or similar technical training, and at least two years of related experience.

Desired:

• A+ Certificate, Security+ Certificate.

• Software knowledge/experience with Active Directory, VPN troubleshooting.

• Relevant certifications such as CompTIA A+, Sec+, Microsoft certifications

___

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

___

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location?

Minimum Req uired Hourly Wage:

$27.63

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.
• Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
• Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
• Conduct regular data audits to maintain the accuracy and integrity of system records
• Track system usage and gather user feedback to recommend enhancements and process improvements
• Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
• Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
• Assist with documenting IT support procedures and best practices to improve team knowledge sharing
• Develop and maintain user guides, training materials, system documentation, and knowledge base articles
• Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership

• Bachelor's degree or Graduate degree in any field
• State Department experience preferred
• Able to be available for overseas travel
• Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
• Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
• Be able to communicate effectively both verbally and in writing
• Top-Secret Clearance required

Kadiak, LLC, a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington, DC.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.

• Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed

• Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries

• Conduct regular data audits to maintain the accuracy and integrity of system records

• Track system usage and gather user feedback to recommend enhancements and process improvements

• Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support

• Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications

• Assist with documenting IT support procedures and best practices to improve team knowledge sharing

• Develop and maintain user guides, training materials, system documentation, and knowledge base articles

• Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership

Requirements:

• Bachelor's degree or Graduate degree in any field

• State Department experience preferred

• Able to be available for overseas travel

• Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments

• Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution

• Be able to communicate effectively both verbally and in writing

• Top-Secret Clearance required

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Client Techncial Support and Training

Job Function Technical IT Support Specialist

Pay Type Salary