243 IT Support Specialist jobs in Reston

**Kadiak, LLC,** a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington, DC.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.
+ Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
+ Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
+ Conduct regular data audits to maintain the accuracy and integrity of system records
+ Track system usage and gather user feedback to recommend enhancements and process improvements
+ Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
+ Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
+ Assist with documenting IT support procedures and best practices to improve team knowledge sharing
+ Develop and maintain user guides, training materials, system documentation, and knowledge base articles
+ Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership
**Requirements:**
+ Bachelor's degree or Graduate degree in any field
+ State Department experience preferred
+ Able to be available for overseas travel
+ Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
+ Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
+ Be able to communicate effectively both verbally and in writing
+ Top-Secret Clearance required
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Technical IT Support Specialist**
**Pay Type** **Salary**

At DDC we provide public affairs solutions that enable our clients to identify, manage and communicate with their political assets and advocates. Through our unique blend of professional services and technology solutions, we establish rich connections with targeted audiences and empower our clients to build the relationships necessary to win on their public policy campaigns.
**About the role:**
As a **Technical Support Specialist** , you will support our user community and their usage of our proprietary software and web-based applications. We are looking for a Contractor that will take on the initial customer inquiry, interacts with our users directly and provides troubleshooting, triage, and technical support to our customers. You will be responsible for supporting all clients' technical needs and issue resolution. Sound technical understanding and applied knowledge of DDC's front-end applications, packaged solutions and associated processes will be leveraged into meeting the responsibilities outlined below, with the goal of providing exemplary support to the client's operational needs.
**What you'll be doing:**
+ Primary telephone, email and ticketing technical support response for customers and internal resources.
+ Conducts initial triage and troubleshooting to confirm and help resolve technical issues with proprietary applications and escalates appropriate cases as necessary.
+ Provides customer guidance and training on use and functionality of various services and applications provided by the company.
+ Create and troubleshoot client email communications and web-based content using HTML and various HTML and graphic editors.
+ Track all telephone and email cases in CRM database.
+ Keeps customers informed of their open tickets.
**About you:**
+ Someone with a positive attitude, enthusiastic about technology and imaginative in their approach
+ Excellent problem solving and analytical skills with high attention to details and good follow-through
+ Knowledge of web-based technologies; including but not isolated to understanding web-based technologies, relational databases, and content management systems.
+ Ability to multi-task and prioritize in a very fluid and changing environment
+ Customer focused and dedicated to delivering Service Excellence.
+ Excellent communication skills (both verbal and written)
+ A qualified candidate would be self-motivated, a good communicator, eager to learn, interpersonal, tech savvy, multi-tasker, adaptable, able to meet deadlines, a problem-solver, and possess exceptional time management skills.
+ Excellent problem-solving skills with high attention to detail and strong follow-through.
+ Customer focused and dedicated to delivering technical, strategy-based business solutions
**Additional Details:**
+ Employment type: Contractor
+ Hourly salary: $30/hr.
+ Term: Through December 31, 2025 with the possibility to extend the agreement or convert to a full-time position, depending on the Contractor's performance and the needs of the Company at that time.
+ Benefits (Medical, Dental, Vision) available upon full-time conversion.
Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.
DDC Public Affairs is part of the Omnicom Public Relations Group, a division of Omnicom Group Inc. and is committed to equal employment opportunity and affirmative action. DDC Public Affairs does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where DDC Public Affairs does business. Our policy is to employ, advance, and reasonably accommodate all qualified employees and applicants. Any person who feels that he or she has been subjected to discrimination should immediately report the matter to Talent Development or to a supervisor.
Any reported incident will be investigated. Retaliation against an employee or applicant who makes a good-faith claim of discrimination is prohibited. Employees and applicants may bring good-faith complaints, ask questions, and raise concerns without fear of reprisal or retaliation.

Our client is looking for a highly skilled and motivated Lead Technical Support Specialist to enhance their customer support operations. This hybrid role requires a strategic blend of hands-on technical assistance and team leadership, contributing to exceptional user experiences. The ideal candidate will possess deep technical knowledge, strong problem-solving abilities, and a passion for mentoring and guiding a support team in resolving complex user issues.

Responsibilities:

• Provide advanced technical support to users experiencing hardware, software, and network-related issues across various platforms.
• Diagnose and resolve complex technical problems, escalating issues to appropriate teams when necessary.
• Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower users and support staff.
• Mentor and train junior technical support specialists, fostering a culture of continuous learning and service excellence.
• Monitor support ticket queues, ensuring timely and effective resolution of issues in accordance with service level agreements (SLAs).
• Identify recurring technical issues and collaborate with relevant departments (e.g., IT, Development) to implement long-term solutions.
• Manage and maintain IT equipment, software licenses, and system configurations.
• Contribute to the evaluation and implementation of new support tools and technologies.
• Develop and deliver technical training sessions to end-users and support staff.
• Ensure all support activities are documented accurately and efficiently.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Strong understanding of hardware troubleshooting, including PCs, laptops, printers, and mobile devices.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote work responsibilities.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• Must be authorized to work in the US.

This role requires a leader who can inspire a team and ensure our client's users receive the highest level of technical assistance. If you are a proactive problem-solver with a talent for leadership, we encourage you to apply. The position is based in Washington, D.C., US .

Our client, a leading technology firm located in Washington, D.C., US , is looking for a dedicated and experienced Senior Technical Support Specialist to join their growing team. This role is integral to ensuring the smooth operation of our client's IT infrastructure and providing high-level technical assistance to internal users and external clients. The ideal candidate will possess a deep understanding of troubleshooting complex hardware and software issues, network connectivity problems, and various operating systems.

Responsibilities will include diagnosing and resolving escalated technical issues reported via ticketing system, phone, or email; providing hands-on support for hardware/software installations, configurations, and upgrades; and documenting all support activities, solutions, and procedures in a comprehensive knowledge base. You will also be responsible for mentoring junior support staff, contributing to the development of support processes, and proactively identifying areas for system improvement.

The Senior Technical Support Specialist will also collaborate with other IT departments to resolve network and server-related issues, manage IT asset inventory, and ensure compliance with IT policies and security protocols. This position requires excellent customer service skills, the ability to explain technical concepts to non-technical users, and a strong commitment to providing timely and effective solutions. The ability to work under pressure and manage multiple urgent requests simultaneously is essential.

Required qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in a technical support role, with at least 2 years in a senior capacity, is necessary. Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are highly desirable. Strong knowledge of Windows and macOS environments, Active Directory, Office 365, and common networking protocols is a must. Excellent analytical and problem-solving skills, along with superior communication and interpersonal skills, are critical for success in this demanding role.

Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their esteemed support team in Washington, D.C., US . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute your expertise effectively. You will be the primary point of contact for complex technical issues, providing advanced troubleshooting and resolution for a diverse range of software and hardware problems. Responsibilities include diagnosing intricate technical challenges, escalating issues to appropriate engineering teams when necessary, and thoroughly documenting all interactions and solutions. You will also be responsible for creating and maintaining knowledge base articles, developing training materials for junior support staff, and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses a deep understanding of operating systems (Windows, macOS, Linux), network protocols, and common business applications. Experience with CRM systems, ticketing platforms (e.g., Zendesk, ServiceNow), and remote support tools is essential. You should have a proven ability to manage multiple complex issues simultaneously, excellent analytical and problem-solving skills, and a calm, patient demeanor when dealing with challenging situations. A strong commitment to customer satisfaction is paramount. You will play a key role in ensuring our clients receive exceptional technical assistance, thereby enhancing their overall experience with our products and services. This is an excellent opportunity for a dedicated professional looking to advance their career in a reputable organization. We encourage applications from individuals with a passion for technology and a drive to help others succeed.

Key Responsibilities:

• Provide advanced technical support for complex issues.
• Diagnose and resolve software and hardware problems.
• Escalate and track issues to resolution.
• Create and update knowledge base articles.
• Train and mentor junior support staff.
• Contribute to support process improvements.
• Manage customer relationships and ensure satisfaction.

Qualifications:

• Associate's or Bachelor's degree in a technical field.
• 5+ years of experience in technical support or helpdesk roles.
• Proficiency in operating systems and common business applications.
• Experience with ticketing systems and remote support tools.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset.

Our client is a fast-growing technology company seeking a highly proficient Senior Technical Support Specialist to join their entirely remote support team. This role is essential for providing exceptional technical assistance and troubleshooting to a global customer base, ensuring seamless user experience with our client's innovative software products. You will be responsible for diagnosing and resolving complex technical issues via phone, email, and chat, escalating problems when necessary, and documenting solutions for internal knowledge bases and customer self-help resources.

Key responsibilities include providing in-depth technical support for software applications, operating systems, and hardware configurations. You will guide users through intricate troubleshooting steps, identify root causes of recurring issues, and collaborate with engineering and product teams to advocate for product improvements based on customer feedback. The Senior Technical Support Specialist will also mentor junior support staff, develop training materials, and contribute to the continuous enhancement of support processes and tools. A proactive approach to identifying potential issues and implementing preventative measures is highly valued. The ability to explain technical concepts clearly and concisely to users with varying levels of technical expertise is paramount.

The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in a technical support or helpdesk role, with a strong focus on software troubleshooting, is required. Demonstrated expertise in diagnosing and resolving complex software and hardware issues is essential. Excellent communication, problem-solving, and customer service skills are mandatory. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and a solid understanding of networking principles are highly desirable. This is an ideal opportunity for a dedicated support professional to contribute significantly to customer satisfaction and product success within a fully remote work setting.

Our client, a rapidly growing SaaS company, is seeking a motivated and experienced Senior Technical Support Specialist to join their team. This hybrid role will see you providing advanced technical assistance and exceptional customer service to our valued clients. You will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, and ensuring customer satisfaction. The ideal candidate possesses deep technical knowledge, outstanding problem-solving abilities, and a commitment to delivering a superior support experience. This position requires a blend of remote work and in-office collaboration, based out of Washington, D.C., US .

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate engineering or development teams, providing detailed documentation.
• Create and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
• Assist in training junior support staff and contribute to the team's overall knowledge base.
• Identify recurring technical issues and provide feedback to product development teams for improvement.
• Manage customer relationships, ensuring timely and effective resolution of their technical challenges.
• Contribute to the improvement of support processes and tools.
• Monitor support queues and ensure Service Level Agreements (SLAs) are met.
• Participate in product testing and provide user feedback.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on advanced troubleshooting.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, HTTP), and common software applications.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical users.
• Proven ability to manage multiple priorities and work effectively under pressure.
• Experience in a hybrid work environment, with the ability to collaborate effectively both remotely and in-office.
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• This role is based in Washington, D.C., US , and requires attendance in the office on designated days.

Our client is seeking an experienced Senior Technical Support Specialist to join their remote-based customer service and helpdesk team. This critical role involves providing advanced technical assistance to end-users, troubleshooting complex software and hardware issues, and ensuring high levels of customer satisfaction. The ideal candidate will possess exceptional problem-solving skills, a strong understanding of IT systems and networks, and excellent communication abilities. You will be responsible for responding to escalated support tickets, diagnosing technical problems, and implementing effective solutions in a timely manner. This includes guiding users through problem-solving processes, documenting issues and resolutions, and contributing to the knowledge base. You will collaborate with IT, development, and operations teams to identify recurring issues and implement long-term fixes. Experience with various operating systems (Windows, macOS, Linux), networking protocols, and common business applications is essential. A proven ability to manage and prioritize a high volume of support requests in a fast-paced environment is crucial. This is a fully remote position, allowing you to work from anywhere in the US, while providing essential support to users across the organization. You will be part of a dedicated team focused on delivering outstanding technical support and ensuring the smooth operation of our IT infrastructure. If you are a self-motivated individual with a passion for technology and a commitment to exceptional customer service, we encourage you to apply. This is a fantastic opportunity to advance your career in a flexible and supportive remote setting.

Our client is looking for a highly skilled and experienced Senior Technical Support Specialist to join their growing team in Washington, D.C. . This role requires a proactive individual with a deep understanding of IT systems, network infrastructure, and a passion for delivering exceptional customer support. You will be responsible for providing advanced troubleshooting, resolving complex technical issues, and guiding junior support staff. This hybrid position involves a mix of in-office collaboration and remote work, offering a balanced approach to productivity and work-life integration. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to diagnose and resolve hardware, software, and network-related problems efficiently. You will be a primary point of contact for escalated support tickets, ensuring timely and effective resolution. Key responsibilities include documenting technical procedures, maintaining support knowledge bases, and contributing to the continuous improvement of support processes. This role also involves collaborating with IT engineers and developers to identify root causes of recurring issues and implement long-term solutions. The successful applicant will demonstrate excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. A commitment to providing outstanding customer service and a desire to stay abreast of the latest technological advancements are essential. You will play a crucial role in maintaining the stability and performance of our client's IT environment, ensuring minimal disruption to business operations. This is an excellent opportunity for a seasoned IT professional seeking to leverage their expertise in a challenging and rewarding hybrid work environment. The company values innovation, teamwork, and professional development, offering ample opportunities for growth and learning. Join a dedicated team focused on delivering reliable and efficient IT support.

Key Responsibilities:

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex user-reported problems, escalating as necessary.
• Manage and prioritize incoming support tickets, ensuring timely resolution.
• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Mentor and train junior technical support staff.
• Collaborate with IT infrastructure teams to identify and resolve system vulnerabilities.
• Perform regular system maintenance and performance tuning.
• Contribute to the development and implementation of IT support policies and procedures.
• Analyze support trends to identify areas for improvement and proactive solutions.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or helpdesk roles.
• Proficiency in diagnosing and resolving issues with Windows, macOS, and common business applications.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a hybrid work environment.