272 IT Support Specialist jobs in Washington

Job Title: Technical Support Specialist II (Desktop Support)

Req: 2025-0648

Location: VMC Main Campus

Department: IT Business Support Applications

Shift: Days

Type: Full Time

FTE: 1

Hours:

City State: Renton, WA

Category Technical

Salary Range: Min $62,371 - Max $0,439/annual DOE

Job Description:

VALLEY MEDICAL CENTER

Job Description

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Technical Support Specialist II (Desktop Support)

ROLE: ___

DEPARTMENT: Information Technology, Technical Services.

WORK HOURS: As required to fulfill responsibilities.

REPORTS TO: Manager/Supervisor, Technical Services

Prerequisites:

Minimum two (2) years of technical school or similar experience may replace schooling, required.

Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must.

Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required.

Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system.

Minimum two (2) years' experience with the installation or management of Windows 2K Networks.

Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus).

Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required.

Qualifications:

Experience with VDI, Citrix, and other virtual desktop technologies.

Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills.

Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications.

Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated ability to understand and follow detailed instructions.

Demonstrated continued professional development.

Experience working with project management methodologies and acting as a project resource.

Unique Physical/Mental Demands, Environment, And Working Conditions:

Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.

Performance Responsibilities:

Generic Job Functions: See Generic Job Description for Administrative Partner.

Essential Responsibilities And Competencies:

High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems.

Detailed documentation and organization skills.

Ability to mentor and assist onboarding new staff.

Keeps CIO/Manager/Supervisor informed of any major system problems.

Prepares for new and changed systems and operating environment by completing training programs as required.

Understands current and emerging technologies and health care trends.

Reports all compromises of security or information to Manager /Supervisor immediately.

Completes assigned tasks within designated time frames.

Operates equipment following established procedures.

Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution.

Provides after-hours support according to posted on-call schedule.

Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed.

Answers, logs, and follows up on all tickets assigned to Desktop Support queue.

Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes.

Task List:

Escalates technical trouble calls to technical support staff or appropriate resource.

Track equipment for RMA and work orders.

Maintains a trouble call clearance rate in accordance with departmental standards.

Maintain/update customer and equipment database records as well as tracks user problems for trends.

Maintains supplies as needed for production.

Date Created:

Revised: 7/19, 6/23

Grade: NC06

FLSA: E

Cost Center: 8552

Qualifications:

Job Qualifications:

Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills.

Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications.

Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated ability to understand and follow detailed instructions.

Demonstrated continued professional development.

Experience working with project management methodologies and acting as a project resource.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Hospitals and Health Care

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Seattle, WA 124,000 - 231,000 2 weeks ago

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• We are looking for a highly capable technical support specialist to provide technical assistance to our client's staff.
• In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
• To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment.
• Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

• Validate availability of docking station
• If no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc)
• If issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor
• Technical Support Specialist Requirements:
• Exceptional ability to provide technical support and resolve queries.
• Knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software.
• Exceptional interpersonal and communication skills.

• Knowledge of windows 10-11
• Knowledge of computer hardware and cables
• Comfort with Audio/Visual equipment

• Validate availability of docking station - if no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc) - if issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor

• Knowledge of Windows 10 -11
• Knowledge of computer hardware and cable
• Comfort with Audio/Visual equipment
• Exceptional ability to provide technical support and resolve queries
• Knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software
• Exceptional interpersonal and communication skills

• Monitor assigned cases in your queue and process in the order received using the priority process and Service Level Agreement.
• Identify and verify client reported problems, troubleshoot and resolve software application issues or triage issues to the Support Lead or Client Success Team Manager.
• Understand and use general accounting terms & processes to assist clients with accounting-related questions and businesses processes
• Track and document client support inquiries & related activities in an internal tracking system.
• Qualify and complete training and consulting opportunities.
• Identify potential opportunities such as clients looking to make the transition from Evosus Legacy to LOU. Task the appropriate team members for follow up.
• Subject Matter Expert, exhibits board and deep knowledge of job and related areas.
• Provide written documentation detailing solutions and assist with documentation for training purposes.
• Demonstrated ability to perform duties independently.
• Communicate technical concepts and solutions clearly (verbally and in writing) to individuals with varied technical backgrounds and skill levels.
• Qualify and complete training and consulting opportunities.
• Subject Matter Expert, exhibits board and deep knowledge of job and related areas.
• Demonstrated ability to perform duties independently.

• 2 or more years of relevant experience working in customer support, preferably for a software company.
• Relevant or transferable knowledge from the retail, service or construction business sectors
• Advanced computer skills

• Associate's degree in a related field, OR an additional 2 years of relevant professional experience.
• 2 or more years of business operation experience in retail or service management
• Experience with specialty retail or field service businesses
• Familiarity with Salesforce Service Cloud

• Full-Time
• $24.04 - $27.88 per hour. The hired applicant will be offered pay within the compensation range based on their qualifications and professional experience, as well as the needs of our business.
• Coffee & Snacks when at the office
• 120 hours PTO annually, accrued each pay period
• 10 Paid Holidays
• 100% Employer Paid Medical, Dental and Vision benefits for Employee
• Flex Spending Account
• 401K with 100% employer match up to 4% of gross salary. Federal limits apply.
• Hybrid Work Environment
• Potlucks!
• Wellness Reimbursement
• Words of Affirmation
• Awesome Co-workers

Overview A Support Specialist at The Goddard School is responsible for establishing and maintaining a safe, healthy and nurturing learning environment. Additionally a Support Specialist is responsible to work together with Teacher and in conjunction with the entire faculty. General Qualifications A Support Specialist must meet the qualifications of his/her state and those set forth in the National Standards for hiring (see including the following: * Ability to hear the conversational voice, with or without a hearing aid * Ability to see and read newsprint, with or without corrective lenses * Ability to speak and be understood under normal circumstances * Ability to use arms, hands, legs, and feet, with or without corrective devices; this includes the ability to evacuate the building during emergencies * Ability to handle crisis situations, especially where children are involved * Ability to respond immediately to emergency situations * Ability to support tour with prospective customers * Ability to support front office as needed * Support Specialist educational requirements are the same as Director educational requirements (see Director educational requirements or one of several other criteria listed below) Educational Qualifications All candidates, who wish to be considered for the position of Lead Teacher must meet one or more of the following criteria, in addition to any/all requirements that may be mandated by their state and/or local licensing authorities: * A Bachelor’s degree or higher in Early Childhood Education, Elementary Education, Child Development. * A Bachelor’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8. * An Associate’s degree or higher in Early Childhood Education, Elementary Education, Child Development or a related field1. * An Associate’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8. * A current CDA or Early Childhood Teaching Credential. * Proof of current and active enrollment in a CDA Credentialing Program. * Proof of current and active enrollment in an accredited Associate’s or Bachelor’s degree program in Early Childhood Education or a related field. RN or LPN with emphasis on the young child including at least one class in Child Development or Human Growth Development (For Infant, Toddler, Get Set only). Lead Teacher Responsibilities A Lead Teacher’s responsibilities may include, but are not limited to, the following: Establish and maintain a safe, healthy and nurturing learning environment * Design an appropriate room arrangement to support the goals and developmental level of the children in the classroom * Develop an appropriate classroom management system to support the goals and developmental level of the children in the classroom * Ensure that classroom equipment is in good repair * Understand and implement The Goddard School® emergency procedure(s) * Promote healthy eating practices at lunch and snack times * Ensure that children are always within state ratio requirements * Perform nominal cleaning responsibilities (eg, spills) immediately * Perform major cleaning during times when children are not present * Post a classroom schedule that meets the needs of the children and includes a routine and learning opportunities * Post and adhere to all GSI Health and Safety policies and procedures Advance children’s physical and intellectual competence * Adapt program to meet the individual needs of each child * Create a multi-cultural learning environment * Provide a variety of developmentally appropriate materials * Interact with the children to support play, exploration and learning * Encourage children to talk with each other and with the faculty * Present age- and developmentally-appropriate expectations for all children * Create a print-rich environment in order for children to learn about books, literature and writing * Encourage creativity through art, music, dramatic play and blocks * Provide a reasonable balance between teacher-directed and child-directed activities * Provide opportunities for both active and quiet play * Integrate GSI resources (including Enrichment Programs) into lesson plans Support each child’s social and emotional development and provide positive guidance * Understand and adhere to the GSI Behavior Policy * Plan and implement activities to develop children’s self-esteem and social skills * Plan and implement activities to enable children’s feeling of security * Encourage empathetic and respectful feelings for others, as well as the environment, through positive modeling * Respect cultural and ethnic diversity Establish positive and effective family relations * Communicate, in a professional manner, with families and faculty * Encourage families to become an integral part of their children’s learning experiences * Provide opportunities (e.g., conferences) in which families are made to feel a part of their children’s learning experiences * Prepare a Daily Activity Report for each child * Maintain a portfolio for each child * Maintain the classroom Parent Board Ensure an effective program, responsive to children’s needs * Assess supplies and materials needed to implement activities * Build teamwork * Develop lesson plan books and posted lesson plans * Manage classrooms according to GSI QA Standards * Perform child observations and document in their portfolios * Use assessment tools (eg, Progress Reports, Children’s Progress) Maintain professional commitment * Promote GSI philosophy and educational objectives * Support a code of ethical conduct * Pursue professional development/continuing education * Attend faculty meetings, in-service days, conferences and professional growth opportunities FOREIGN DEGREES * All foreign degrees MUST be converted to U.S. credits. * All foreign courses and/or credit hours must be converted to U.S. standards. Related Degrees Include, But May Not Be Limited To * Elementary Education * Home Economics * Child Development * Child Life * Psychology or Sociology with a minor in Education * Special Education * Child Psychology Relevant Coursework * Child Development * Human Growth and Development * Educational Psychology * Child Psychology * Methods: Age Birth to 8 years * Children’s Literature * Developmental Assessment of Young Children * Measurement and Evaluation * Nutrition * Health and Safety * Child Care Administration * Student Teaching: Kindergarten; 1st Grade; 2nd Grade

Overview

A Support Specialist at The Goddard School is responsible for establishing and maintaining a safe, healthy and nurturing learning environment. Additionally a Support Specialist is responsible to work together with Teacher and in conjunction with the entire faculty.

General Qualifications

A Support Specialist must meet the qualifications of his/her state and those set forth in the National Standards for hiring (see  including the following:

• Ability to hear the conversational voice, with or without a hearing aid
• Ability to see and read newsprint, with or without corrective lenses
• Ability to speak and be understood under normal circumstances
• Ability to use arms, hands, legs, and feet, with or without corrective devices; this includes the ability to evacuate the building during emergencies
• Ability to handle crisis situations, especially where children are involved
• Ability to respond immediately to emergency situations
• Ability to support tour with prospective customers
• Ability to support front office as needed
• Support Specialist educational requirements are the same as Director educational requirements (see Director educational requirements or one of several other criteria listed below)

Educational Qualifications

All candidates, who wish to be considered for the position of Lead Teacher must meet one or more of the following criteria, in addition to any/all requirements that may be mandated by their state and/or local licensing authorities: 

• A Bachelor’s degree or higher in Early Childhood Education, Elementary Education, Child Development.
• A Bachelor’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8.
• An Associate’s degree or higher in Early Childhood Education, Elementary Education, Child Development or a related field1.
• An Associate’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8.
• A current CDA or Early Childhood Teaching Credential.
• Proof of current and active enrollment in a CDA Credentialing Program.
• Proof of current and active enrollment in an accredited Associate’s or Bachelor’s degree program in Early Childhood Education or a related field.

RN or LPN with emphasis on the young child including at least one class in Child Development or Human Growth Development (For Infant, Toddler, Get Set only).

Lead Teacher Responsibilities

A Lead Teacher’s responsibilities may include, but are not limited to, the following:

Establish and maintain a safe, healthy and nurturing learning environment

• Design an appropriate room arrangement to support the goals and developmental level of the children in the classroom
• Develop an appropriate classroom management system to support the goals and developmental level of the children in the classroom
• Ensure that classroom equipment is in good repair
• Understand and implement The Goddard School® emergency procedure(s)
• Promote healthy eating practices at lunch and snack times
• Ensure that children are always within state ratio requirements
• Perform nominal cleaning responsibilities (eg, spills) immediately
• Perform major cleaning during times when children are not present
• Post a classroom schedule that meets the needs of the children and includes a routine and learning opportunities
• Post and adhere to all GSI Health and Safety policies and procedures

Advance children’s physical and intellectual competence

• Adapt program to meet the individual needs of each child
• Create a multi-cultural learning environment
• Provide a variety of developmentally appropriate materials
• Interact with the children to support play, exploration and learning
• Encourage children to talk with each other and with the faculty
• Present age- and developmentally-appropriate expectations for all children
• Create a print-rich environment in order for children to learn about books, literature and writing
• Encourage creativity through art, music, dramatic play and blocks
• Provide a reasonable balance between teacher-directed and child-directed activities
• Provide opportunities for both active and quiet play
• Integrate GSI resources (including Enrichment Programs) into lesson plans

Support each child’s social and emotional development and provide positive guidance

• Understand and adhere to the GSI Behavior Policy
• Plan and implement activities to develop children’s self-esteem and social skills
• Plan and implement activities to enable children’s feeling of security
• Encourage empathetic and respectful feelings for others, as well as the environment, through positive modeling
• Respect cultural and ethnic diversity

Establish positive and effective family relations

• Communicate, in a professional manner, with families and faculty
• Encourage families to become an integral part of their children’s learning experiences
• Provide opportunities (e.g., conferences) in which families are made to feel a part of their children’s learning experiences
• Prepare a Daily Activity Report for each child
• Maintain a portfolio for each child
• Maintain the classroom Parent Board

Ensure an effective program, responsive to children’s needs

• Assess supplies and materials needed to implement activities
• Build teamwork
• Develop lesson plan books and posted lesson plans
• Manage classrooms according to GSI QA Standards
• Perform child observations and document in their portfolios
• Use assessment tools (eg, Progress Reports, Children’s Progress)

Maintain professional commitment

• Promote GSI philosophy and educational objectives
• Support a code of ethical conduct
• Pursue professional development/continuing education
• Attend faculty meetings, in-service days, conferences and professional growth opportunities

FOREIGN DEGREES

• All foreign degrees MUST be converted to U.S. credits.
• All foreign courses and/or credit hours must be converted to U.S. standards.

Related Degrees Include, But May Not Be Limited To

• Elementary Education
• Home Economics
• Child Development
• Child Life
• Psychology or Sociology with a minor in Education
• Special Education
• Child Psychology

Relevant Coursework

• Child Development
• Human Growth and Development
• Educational Psychology
• Child Psychology
• Methods: Age Birth to 8 years
• Children’s Literature
• Developmental Assessment of Young Children
• Measurement and Evaluation
• Nutrition
• Health and Safety
• Child Care Administration
• Student Teaching: Kindergarten; 1st Grade; 2nd Grade

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Join the CommandCentral Support team and play a vital role in supporting Motorola Solutions software and services for the public safety market. As a Technical Support Specialist, you will provide in-depth investigation and resolution of customer cases related to our real-time operations and situational awareness ecosystem solutions, ensuring a positive and efficient customer experience. You will be a key point of contact for our customers, providing real-time operational support and collaborating with internal teams to optimize processes and deliver timely solutions.

The Technical Support Specialist will:

• Cover a phone queue & email queue coverage for incoming customer requests with assisting in real-time operational support for public safety end users.

• Collaborate closely with additional ecosystem teams to optimize processes, aiming to resolve the maximum number of customer issues on first contact.

• Partner with systems engineering and product management to prioritize fixes and new releases, ensuring timely and effective solutions. Being detail oriented and well organized is a must for tracking escalations.

• Ensure documentation of potential FAQ's, How To's, Tips and Tricks for new feature/product rollouts, minimizing disruptions and maximizing customer satisfaction.

• Ensure the team is informed and current on all product defects/ enhancements/ latest releases by working closely with the product teams and sharing that information with the entire support organization.

• Cultivate and maintain strong relationships with key customer contacts, ensuring a high level of customer service and satisfaction.

• Attend daily/weekly internal meetings to review and address operational challenges, and to identify and implement process improvements.

• Attend customer meetings as needed to coordinate issue resolution and escalation efforts.

• Uphold Motorola Solutions' professional standards; represent the company in a positive and professional manner.

• Monitor and manage your own cases, accepting coaching and support when needed to ensure prompt resolution or escalation.

• Participate in knowledge article creation and utilization, fostering a culture of knowledge sharing and continuous improvement.

• On-call rotation after-hours for system outages. Evaluating customer impact, assisting in root cause analysis, communication, and documentation of resolutions.

• Meet performance goals in alignment with the team's strategic objectives.

• Travel occasionally to VIP customer sites to represent the Support Organization.

Preferred Skills and Qualifications:

• Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory).

• Knowledge of and/or basic skills in: Microsoft Windows Server environments.

• Knowledge of Google Workspace Suite.

• Basic understanding of Android and iOS operating systems.

• Prior SaaS support experience.

• Network and Infrastructure knowledge (CompTIA Network+ required).

• Excellent problem-solving, validating, troubleshooting, and customer service skills.

• Ability to work effectively and professionally in high urgency/priority situations, sometimes with decision making customer authority figures.

• On-Call duties for after hour issues will be necessary on a rotational basis.

• Ability to pass stringent Federal background checks based on Local and Federal requirements (CJIS/FedRAMP).

Accepting applications between August 2025 and September 2025

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$65,000- $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• High school diploma or equivalent
• 3+ years of experience in Technical customer support
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.