What Jobs are available for IT Support Specialist in Washington?

Our client, a rapidly expanding SaaS company, is seeking a seasoned Senior Technical Support Specialist to enhance their customer success initiatives. This role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. You will be the primary point of contact for customers experiencing complex technical issues with our client's innovative software solutions. Your expertise in troubleshooting, problem-solving, and customer communication will be vital in ensuring customer satisfaction and retention. The ideal candidate possesses a deep understanding of software applications, operating systems, and network configurations, coupled with exceptional interpersonal skills.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex software and hardware issues.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development).
• Create and maintain technical documentation, including knowledge base articles and FAQs.
• Train and mentor junior support staff on technical issues and best practices.
• Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
• Manage customer relationships and ensure timely resolution of support requests.
• Contribute to the development of support processes and tools.
• Proactively identify opportunities to improve customer experience and product usability.
• Participate in on-call rotation to provide 24/7 support coverage as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or a similar customer-facing IT role.
• In-depth knowledge of common operating systems (Windows, macOS, Linux) and network protocols.
• Experience troubleshooting complex software applications and cloud-based services.
• Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical, problem-solving, and diagnostic skills.
• Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a patient demeanor.
• Ability to work independently and collaboratively in a hybrid work environment.
• Experience with scripting or basic programming is a plus.

This is a fantastic opportunity to make a tangible impact on customer satisfaction. If you are a technically adept problem-solver with a passion for helping others, we encourage you to apply and join our client's team near Seattle, Washington, US .

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their team in Seattle, Washington, US . This role is critical in providing advanced technical assistance and solutions to customers experiencing complex issues with our client's software products and services. You will be responsible for troubleshooting, diagnosing, and resolving technical problems, escalating issues when necessary, and contributing to the knowledge base to improve customer self-service. The ideal candidate possesses a deep technical understanding, excellent problem-solving abilities, and exceptional communication skills.

Key Responsibilities:

• Provide high-level technical support to customers via phone, email, and chat, addressing complex hardware and software issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently and effectively, ensuring high levels of customer satisfaction.
• Escalate unresolved issues to Tier 3 support or development teams with detailed documentation.
• Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical issues and collaborate with product teams to implement permanent solutions.
• Assist in training and mentoring junior support staff.
• Conduct root cause analysis for critical customer issues.
• Monitor support queues and ensure timely resolution of customer inquiries.
• Gather customer feedback and provide insights to improve product performance and usability.
• Stay up-to-date with product updates, new features, and industry best practices.

Requirements include an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with demonstrated expertise in troubleshooting complex software and system issues, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent analytical, problem-solving, and diagnostic skills are a must. Superior communication, active listening, and interpersonal skills are crucial for interacting with customers and internal teams. Ability to work independently and manage multiple priorities in a fast-paced environment is necessary. If you are a technical expert passionate about helping customers succeed, we want to hear from you.

Our client is looking for a highly experienced Senior Technical Support Specialist to join their customer service and helpdesk team, operating remotely from Seattle, Washington, US . This role is critical for providing advanced technical assistance and resolving complex issues for a sophisticated user base. You will be responsible for troubleshooting software and hardware problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate internal teams. The ideal candidate will possess a deep understanding of various operating systems, network configurations, and common software applications, with a proven ability to diagnose and resolve technical challenges efficiently. Responsibilities include managing support tickets, documenting solutions, contributing to the knowledge base, and mentoring junior support staff. You will also play a key role in identifying trends in support requests and recommending product or process improvements. Exceptional communication and interpersonal skills are essential, as is the ability to remain calm and professional under pressure. This position demands a customer-centric approach, with a passion for helping users overcome technical hurdles. As a fully remote employee, you must be highly organized, self-disciplined, and proficient in using remote support tools and communication platforms. This is an excellent opportunity to leverage your technical expertise in a challenging and rewarding role, contributing to customer satisfaction and the smooth operation of our client's services. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with significant experience in technical support. Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly advantageous.

Our client, a fast-growing technology company, is seeking a highly skilled Senior Technical Support Specialist to join their esteemed helpdesk team in **Seattle, Washington, US**. This role is crucial in providing advanced technical assistance and ensuring a seamless user experience for our diverse clientele. You will be responsible for troubleshooting complex hardware, software, and network issues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of IT systems, and outstanding customer service abilities. You will act as a point of escalation for junior support staff and play a key role in improving support processes and efficiency. This is an exciting opportunity to work with cutting-edge technology and make a tangible impact on customer satisfaction. Responsibilities include: providing Tier 2 and Tier 3 technical support for internal and external users; diagnosing and resolving complex hardware, software, and network issues across various platforms; managing and prioritizing support tickets, ensuring timely resolution and clear communication; creating and maintaining comprehensive technical documentation, including troubleshooting guides and FAQs; training and mentoring junior support staff; identifying recurring issues and recommending proactive solutions to improve system stability; collaborating with engineering and development teams to report and resolve product bugs; managing user accounts, permissions, and access control; participating in the evaluation and implementation of new support tools and technologies. Qualifications include: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 4 years of experience in technical support, helpdesk operations, or system administration; strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications; experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools; excellent diagnostic and problem-solving skills; outstanding verbal and written communication skills, with a customer-centric approach; ability to explain technical concepts to non-technical users; IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) are a plus. This position operates on a hybrid model, requiring a balance of remote work and in-office collaboration.

Our client is looking for a Senior Technical Support Specialist to join their dedicated support team in Seattle, Washington, US . This role involves providing advanced technical assistance and troubleshooting for a complex software suite, ensuring prompt resolution of customer issues and maintaining high levels of customer satisfaction. You will be responsible for diagnosing and resolving intricate technical problems, escalating issues to engineering teams when necessary, and contributing to the development of support documentation and knowledge bases. The ideal candidate will possess a strong understanding of system administration, network protocols, and common operating systems. You will also play a key role in training junior support staff and identifying areas for improvement in support processes. Excellent problem-solving skills, patience, and a customer-centric approach are critical. This hybrid position requires a combination of in-office collaboration and remote work flexibility, allowing you to contribute effectively while maintaining work-life balance. You will interact with a diverse customer base, requiring clear and concise communication skills, both written and verbal. Proactive identification of recurring issues and the ability to propose effective solutions will be highly valued. We are seeking individuals who are passionate about technology and dedicated to providing exceptional support. This is an excellent opportunity to grow your career within a supportive and innovative environment.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing IT team in Seattle, Washington . This role is integral to providing advanced technical assistance and problem resolution for a diverse range of software and hardware issues experienced by our client's user base. You will be responsible for diagnosing complex technical problems, developing and implementing effective solutions, and escalating issues to appropriate engineering teams when necessary. Key duties include managing support tickets, documenting technical solutions, creating knowledge base articles, and providing proactive support to prevent future issues. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 5+ years of experience in a technical support or helpdesk environment. In-depth knowledge of operating systems (Windows, macOS), networking protocols, and common business applications is required. Experience with CRM systems and ITIL best practices is highly desirable. Exceptional analytical, troubleshooting, and communication skills are essential for success in this role. This hybrid position requires a candidate based in or willing to commute to Seattle, Washington , with the flexibility to work remotely on scheduled days.

**Description:** The coolest jobs on this planet. or any other. are with Lockheed Martin Space.
At the dawn of a new space age, Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing people are on a mission to make a difference in the world and every day we use our outstanding skills and experiences to create, craft and build solutions to some of the worlds' hardest engineering problems. Our culture supports employees to dream big, perform with excellence and create incredible products. We provide the resources, encouragement and focus and if you have the passion, we want to build a better tomorrow with you!
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**What does this role look like?**
For over 60 years, the Fleet Ballistic Missile (FBM) team has supported the Navy's mission to provide affordable and credible strategic defense. We offer unique career opportunities and challenges on a program with a rich history and exciting future. We help keep this nation and our allies secure.
The FBM Program is experiencing significant growth and we need your expertise to deliver amazing new technologies to our customers while maintaining the technical requirements of the strategic deterrence.
FBM is a reliable program that has been a part of the United States for over 60 years with many years to come. As we enter the next phase of FBM there are large opportunities for growth and career development.
As a part of the FBM team, we can build, replenish, & modernize this crucial national asset with today's tools & technology to benefit the world, the nation, our states, and our communities!
**Learn about the Trident II D5 Fleet Ballistic Missile.**
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**The Fleet Ballistic Missile Program (FBM) is seeking an Administrative Support Specialist to join the mission in Silverdale, WA!**
In this multi-faceted role you will:
- Maintain calendars, arrange meetings, arrange and handle multiple travel itineraries.
- Set up and facilitate meetings/off-sites/conferences.
- Work with executive external and internal management/customers, and collaborate with associated program managers and other staff.
- Using your initiative, discretion and tact, receive and handle email, telephone calls and other requests.
- Determine priorities of non-routine situations.
- Ensure all correspondences are accurate, complete and properly handled.
- Utilize personal computer and standard desktop software to access LM systems, compose correspondences, operate and set up SharePoint sites, spreadsheets and reports using Microsoft Office.
- Order office supplies and submit catering requests.
- Support protocol activities during customer visits, conferences and high-level executive meetings.
- Perform additional special assignments as required.
- Provide back-up to Executive Admin for Mission Area VP and PMT Members as needed.
- Coordinate and support on-site and virtual weekly/monthly business reviews and executive engagements.
- - -
**Please note that this position does NOT support teleworking; the preferred candidate will be located near our Lockheed Martin Space facility in Silverdale, WA, and will be expected to work in the office.**
**Basic Qualifications:**
**To be successful, you will need to possess these basic qualifications:**
- Demonstrated advanced computer skills with respect to Microsoft Office Suite (Outlook, Word, Excel, and Power Point), SharePoint, and internet research skills.
- Experience with coordinating complex travel arrangements (including international travel, and miscellaneous travel forms), reconciliation of expense reports and credit card statements.
- Experience with coordinating multiple calendars.
- Experience with scheduling, setting up, and running meetings in person and on Microsoft Teams.
- You will need to be aUS Citizen, andbe able to **obtain** and maintain a US DoD TOP SECRET clearance, to support this government contract, as well as successfully pass a drug and background check, in order to meet eligibility requirements for access to classified information.
**Please note:**
- No clearance is required to apply.
- Interim Secret clearance is required prior to start.
**Desired Skills:**
**To be successful, ideally, you should also have:**
- 5+ years experience in the administrative field.
- Have experience in supporting executive-level management (Director level or above) and supporting multiple leaders.
- Excellent communication (writing, proofing, editing, drafting, formatting letters, documents, e-mails) and interpersonal skills.
- Work well with all levels of internal management and staff, as well as outside clients and vendors.
- Currently hold an active Secret Clearance.
- Demonstrated experience with and understanding of handling confidential and sensitive information with the utmost discretion.
- Prior project management and/or project coordination experience sufficient and confirmed ability to work independently and execute projects with minimal supervision.
- Significant experience and familiarity with Company Travel Systems and Lockheed Martin policies and procedures.
**Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration.
**Clearance Level:** Secret
**Other Important Information You Should Know**
**Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
**Ability to Work Remotely:** Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
**Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
**Schedule for this Position:** 9x80 every other Friday off
**Pay Rate:** The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $59,300 - $104,420. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
**Benefits offered:** Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
**Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.**
**The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.**
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications.
**Experience Level:** Hourly/Non-Exempt
**Business Unit:** SPACE
**Relocation Available:** No
**Career Area:** Administrative
**Type:** Full-Time
**Shift:** First

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Support Specialist
**What does a Client Support Specialist do at Fiserv?**
You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. We interface with our clients through phone calls, email and on-line chat services.
**What you will do:**
- Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
- Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
- Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
- Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions. Support merchants on all aspects of POS/PC equipment
- Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution. Train merchants on back-office tools as applicable
- Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.
**What you need to have:**
- Experience with Call Center Policies and Procedures.
- High School Diploma or equivalent
- Previous contact center/customer service experience tools
Work in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
**Salary Range**
$38,400.00 - $55,200.00
These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Support Specialist
**What does a Client Support Specialist do at Fiserv?**
You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. We interface with our clients through phone calls, email and on-line chat services.
**What you will do:**
- Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
- Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
- Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
- Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions. Support merchants on all aspects of POS/PC equipment
- Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution. Train merchants on back-office tools as applicable
- Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.
**What you need to have:**
- Experience with Call Center Policies and Procedures.
- High School Diploma or equivalent
- Previous contact center/customer service experience tools
Work in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
**Salary Range**
$34,800.00 - $50,600.00
These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.