503 IT Support Specialists jobs in Arnold
Principal System Specification Support Engineer
20701 Annapolis Junction, Maryland
Northrop Grumman
Posted 1 day ago
Job Viewed
Job Description
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
**Preferred Qualifications:**
+ Active TS/SCI clearance and Polygraph
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
**Preferred Qualifications:**
+ Active TS/SCI clearance and Polygraph
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
View Now
0
System Administration - Tiered Support
20701 Annapolis Junction, Maryland
CACI International
Posted 1 day ago
Job Viewed
Job Description
System Administration - Tiered Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
View Now
1
Technical Support
21217 Baltimore, Maryland
Koniag Government Services
Posted 1 day ago
Job Viewed
Job Description
**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
View Now
2
Technical Support Specialist
21201 Baltimore, Maryland
$60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their established team in Baltimore, Maryland, US . This role is critical in ensuring our users receive timely and effective assistance with our diverse range of software products and services. You will be the first point of contact for technical issues, diagnosing and resolving problems through various channels, including phone, email, and ticketing systems. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of common technical issues, and the ability to communicate complex solutions in a clear and concise manner. Responsibilities include logging and tracking support requests, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting solutions and creating FAQs. You will also be responsible for providing training and guidance to end-users, ensuring they can effectively utilize our offerings. Proactive customer engagement and a commitment to providing an outstanding support experience are paramount. This position requires a meticulous approach to problem-solving, strong organizational skills, and the ability to manage multiple priorities in a busy environment. You will work closely with product development and quality assurance teams to provide feedback on user issues and identify areas for improvement. A passion for technology and a genuine desire to help others succeed are essential for this role. Join our team and be the bridge between our users and our cutting-edge solutions.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support staff or appropriate teams.
- Document all support interactions and resolutions in a ticketing system.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Assist users with product setup, configuration, and troubleshooting.
- Identify trends in support requests and provide feedback to product teams.
- Conduct remote troubleshooting sessions with users.
- Ensure customer satisfaction by providing prompt and effective solutions.
- Stay up-to-date with product updates and new features.
Apply Now
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