88 IT Support jobs in Amherst

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

About the role:

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

• Experience reading Electrical Schematics.
• Experience working with 200 - 440-volt equipment (High Voltage).
• Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
• Must have hands on hardware troubleshooting and repair experience.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.
• Travel may be required up to approximately 20% of the time.

• Technical Support Manager

• Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
• 5+ years of experience in field service or a similar technical support-related position
• Reading Electrical Schematics.
• Experience of working within Data Center environments required.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Provide a short description of the Position: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Provide a list of the day-to-day tasks to be performed by the Selected Candidate: Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner. Utilize PowerShell scripting to maximize productivity of platform management. Administer corporate mobile device management solution. Maintain platform security and compliance in alignment with agency's cyber security program to protect data. Test Group Policies and updates for endpoint OS. Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components. Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability. Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes. Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination. Monitor, measure, and test current/new infrastructure products and services. Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations. Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Use of remote access technologies (VPN, terminal services) Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.