440 IT Support jobs in Avenel

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

In this role you will.

• Respond to customer cases in line with service level objectives.

• Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

• Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

• Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

• Manage customer and internal communications with, both written and on calls.

• Drive full resolution of cases and escalated cases with limited oversight or direction.

• Act as a mentor and advisor to other members of the Global Technical Support Team

• Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

• Create knowledge articles and lead knowledge sharing initiatives.

You have what it takes if you have.

• Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

• Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.

• Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

• Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

• Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

• The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Customer focus and ownership, use of own initiative, and a proactive approach to work.

• Ability to facilitate conversations with large groups of remote people.

• Ability to maintain calm during stressful situations.

• Ability to translate technical incidents into business terms.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

• Participate in late-night support rotations and provide after-hours on-call support as required

• Ensuring a superior client experience through excellent written and verbal communication, responsive follow-through, and advocacy for client issues within internal groups.

• Provide client support, including guidance on system and application procedures.

• Understand and manage client expectations to ensure critical priorities and high-impact items are addressed promptly and professionally.

• Log, track, and handle all incoming and outgoing client calls, maintaining current notes and ensuring timely resolution of issues.

• Analyze issues received from clients and partner with Technology partners on a path to resolution while accurately documenting steps as reported.

• Communicate progress and potential issues to Leadership for awareness.

• 2+ years of experience in a client-facing role, preferably over the phone and written.

• Bachelor's Degree and/or equivalent military experience accompanied by a High School Diploma/GED.

• 2+ years of experience in the financial industry, preferably in Banking or the Credit Union industry.

• Experience with EFT or with Account Processing products and solutions

• Experience working in a Credit Unions environment

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Join Conduent, a leader in delivering mission-critical services and solutions for Fortune 100 companies and over 500 government agencies. Our dedicated team creates exceptional outcomes, impacting millions of lives every day. Be a part of a culture that values individuality and allows you to thrive!

Position: Customer Support Specialist

Onsite in Newark, NJ

Hourly Rate: $16.50/hr

Benefits:

• Full-time employment with benefits from day one, including paid holidays.
• $6.50/hr, with 17.50/hr for bilingual (Spanish) candidates.
• Comprehensive paid training.
• A supportive and vibrant work environment.

Requirements:

• Must be at least 18 years old.
• A High School Diploma or equivalent is required.
• Ability to pass a background check and drug test.
• Willingness to work from 10:15 am to 7:15 pm any day of the week.

Role Overview:

As a Customer Support Specialist, you will serve as the first point of contact for our clients’ customers. Your role involves answering calls, providing product information, and assisting customers by being informative, empathetic, and solution-oriented. You will need to actively listen, learn, and resolve customer inquiries efficiently.

Key Responsibilities:

• Address tolling and administration-related inquiries by utilizing training and resources such as people and customer records.
• Identify customer needs to provide complete and accurate information.
• Process transactions through mainframe or web-based applications.
• Submit detailed research requests accurately.
• Maintain up-to-date knowledge of company and client programs, policies, and technologies.
• Communicate with warmth and empathy.
• Adhere to confidentiality requirements to ensure information is only shared with authorized individuals.
• Support other team members during high workloads or absences.

Ideal Candidates Possess:

• The ability to explain complex information clearly for customer understanding.
• A strong work ethic.
• Excellent written and verbal communication skills.
• Effective problem-solving abilities.
• Prior customer service experience.
• Proficiency in navigating multiple applications and researching solutions.
• A passion for helping people find the best solutions.
• A keen interest in innovative technology.
• The ability to handle conflicts calmly and constructively.
• A commitment to working in a structured environment while taking high-volume calls.
• A dedication to 100% attendance during the initial three to five weeks of paid training.

Join a rapidly growing organization that supports your career aspirations. Apply today!

Conduent is an Equal Opportunity Employer, valuing diversity in the workplace. Applicants are considered without regard to race, color, gender, national origin, disability, or any other protected group. If you require assistance for a fair opportunity, please submit a request for accommodations.

At Conduent, the health and safety of our associates and their families is a priority. While we do not require vaccinations for most positions, you may be asked to provide your vaccination status if applicable. This information is necessary for your employment.

2025-2026 SY IT SUPPORT SPECIALIST IMMEDIATE OPENING Computer Technician REPORTS TO: Director of Technology JOB QUALIFICATIONS: - Undergraduate degree or at least 5 years IT support experience. - Required criminal history background clearance and eli Support Specialist, Computer Technician, IT, Support, Specialist, Technology, Education

Fedway is New Jersey's leading wine and spirits distributor. Servicing over 7,000 restaurants, clubs, taverns and retail stores in New Jersey. We market products that cover every category of the beverage alcohol industry and represent the world's leading distillers, wineries and importers. Our team of managers, sales agents and customer service representatives are here to ensure that you come first.

Fedway Associates is seeking a Computer Support Specialist to join our Tech Support Team.

This is a full-time position, paid hourly. There are alternating shifts throughout the day with other members of the team. The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support

Duties/Responsibilities:

• Supports both computer hardware and software applications.
• Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
• Assists users by answering questions and providing support promptly.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
• Records data are required to analyze and track problems to the final solution.
• Prepares and presents reports related to IT problems and help desk activity for management review and action.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Proficient in Microsoft Windows and Microsoft Office
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.
• Confidence to work independently and self-motivated.

• Associates Degree or Technical School/Training
• 2-3 Years prior work experience is required

• Prolonged periods are sitting at a desk and working on a computer.
• Must be able to lift approximately 15 pounds at times.

Insight Global is looking for Field Support Specialists for a large Telecommunication and Renewables client. This position is stationed at different sites in various locations. The ideal candidate will have an interest in the telecommunications industry and want to complete survey and design work. This person must have their own car to drive from their home to each site and will be reimbursed for the mileage they use during work hours. On a daily basis, this person will be collecting observable data on the overall telecommunication infrastructure, such as telephone poles, address information, and anything else that is visually identifiable. As well as, completing survey and design work and scheduling site meetings with commercial and corporate property managers for interior surveys. This individual must be comfortable with travel and potential overnight stay.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience

1. Successful completion of HS diploma or GED
2. Own vehicle & valid driver's license
3. Comfortable with customer interaction
4. Flexibility to commute / stay overnight in a hotel if needed (hotel prepaid & food voucher included)

Nice to Have Skills & Experience

1. Previous experience or exposure to working with telephone poles or cables (coaxial cables, copper cables etc.)
2. Experience in the telecom industry and comfortable working in the field

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Insight Global is looking for a Contracts Support Specialist for one of our customers in the MedTech industry. This customer is implementing a universal policy change that will be impacting all of their customers. With that, they will need to manage expectations and logistics appropriately to ensure proper management of pricing and contract terms per the agreements and policies. This person will be working in excel and partnering with the Contract and SAP teams to ensure information is accurate so that the system remains up to date with the appropriate information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

- Experience working with contracts/amendments
- Bachelor's in Business, Finance, or similar field
- Proficiency with Excel (Vlookups included)
- Strong attention to detail and organization
- Excellent communication skills and sense of urgency

• Interface with managers, field staff, and vendors to complete invoice pricing validation.
• Effectively facilitate requisitions and project change management.
• Maintain spreadsheets of purchase order values, amounts billed to date, and balances remaining for various projects.
• Coordinate with cross functional teams to complete memorandums updating stakeholders on project statuses.
• Collaborate with internal stakeholders to manage remediation project management directives.
• Invoice processing; contract pricing review aProductst invoices, communicating with suppliers for pricing errors and invoice revisions.
• Ensure vendor invoicing is up to date, requesting and review of aging report; validation of service entries/costs in SAP.
• Maintain database used to request off-site records, generate document status reports, and create inventory forms.
• Maintain database used to capture inception-to-date environmental remediation costs.
• Assemble project documentation submitted in conjunction with filings to the Board of Public Utilities.
• Investment Recovery - salvage revenue, monthly processing of revenue to create, receive and invoice material; processing final monthly journal entry to appropriate accounting.

• Understanding of accrual processes and knowledge of contracts for invoice pricing validation.
• Proficiency with Microsoft Office Suite and ability to learn new applications (Word, Excel, Access, SharePoint, etc.).
• General knowledge of Sarbanes-Oxley Act (SOX) and Generally Accepted Accounting Principles (GAAP).
• Capability to work both collaboratively with internal and external stakeholders.
• Strong verbal and written communication skills.
• Strong organization, multitasking, and team building skills with ability to prioritize tasks.
• Strong data analytical skills.

• Demonstrated working knowledge of SAP or other billing, accounting, or customer care systems.