846 IT Support jobs in Belmont
Compliance Data System Support Specialist
Posted 3 days ago
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At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.
Join Our Team!
Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.
DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Job Description:
Under the direction of the Manager, Compliance Data System Support (CDSS), Compliance Data Support Specialist (CDSS) works with the Compliance Staff and operational areas and Information Systems (I.S.) to provide support in the management of auto- adjudication rules, configuration, mapping, and interface business logic within these applications, and provide reporting on an ad hoc basis for management and staff. Also provides support for system applications, processes, regulatory scheduled Utilization and Claim reporting that require coordination between various departments. The purpose is to improve the overall quality and efficiency of services for our members and providers. Monitor clinical and claim operations to ensure that delegated regulatory reporting is compliant with health plans and federal, and state regulations. The Compliance team is expected to schedule, facilitate, and document meetings to support business needs with the managed applications.
ESSENTIAL RESPONSIBILITIES:
Reporting
- Produce and customize regulatory reporting requirements of health plans to meet their report needs and ensures accurate data and timely delivery.
- Create standardized and proprietary reports according to contractual, regulatory, and/or technical requirement specifications.
- Develop and/or Monitor data validation tools and processes.
- Perform data validation procedures to ensure accuracy in reporting.
- Generate and validate scheduled reports before delivery to health plans and/or regulatory agencies.
- Maintain schedule of required reports to ensure timely delivery.
- Identify departments, businesses, technical owners impacted by report requests.
- Distribute report-related information and recommend tasks to identified report team members.
- Coordinate and chair report team meetings for new and ongoing requirements with applicable teams.
- Establish report delivery method, coordinate STFP, TLS, or Secure email.
- Review and validate new and or enhanced Health Plan and regulatory agency reporting requirements.
- Coordinate communication with Health Plan to clarify reporting requirements.
- Review new/amended delegation agreements with Contracting.
- Participate in system implementations, upgrade, and enhancement projects.
- Coordinate, assign, and complete report testing plans in the development, implementation, and upgrade process.
- Quality Assurance is performed at a high level to assess immediate reporting impacts and report the outcomes.
- Assess the need of developing new operational processes for new products, develop or revise existing processes, and work with relevant departments to ensure that implementation and testing of systems are complete and meet regulatory reporting requirements.
- Collaborates and communicates with various customers, vendors, and internal departments/teams to improve the quality of data and information workflows.
- Act as the liaison between internal business units, and health plan partners, to assist with the coordinating interdepartmental workgroup meetings.
- Collaborate with Business units in developing monitoring reporting tools that help guide business decisions.
- Research and reconcile data discrepancies occurring among various information systems and reports.
- Participate in and improve the organization's quality assurance procedures.
- Identify areas of workflow that can be streamlined, such as internal automation of reports.
- Facilitate and correct technical issues by monitoring reports to make suggestions for process improvements based on identified/observed trends in data.
- Adhoc team meetings.
- Collaboration, check-in and follow up among team members.
- Other duties as assigned.
- Experience with system/application implementations and testing preferred.
- Professional communication skills.
- Strong oral, written, and reading comprehension and organizational skills necessary.
- Ability to work independently and as part of a team.
- Ability to conduct thorough research related to regulatory requirements as it applies to systems and operations.
- Ability to interface with all levels of management.
- Demonstrated project coordination skills. Ability to prioritize multiple projects and tasks. Must be able to contribute to cross-functional workgroups both as a leader and participant.
- Expert knowledge with routine application software Authorizations, Claims, and Customer Relationship Management (CRM). I (Epic - Tapestry, Clarity, Webi, and Tableau report writing skills and extraction preferred).
- Expert knowledge with Microsoft Suite (Outlook, Word, Excel, PowerPoint, and Visio (Access a plus). Project Management Software and Tools a Plus.
- Health care experience required (preferably in the managed care industry).
- Demonstrated ability to exercise -sound judgment, adapt to quickly changing priorities and needs, prioritize multiple tasks, problem solve under pressure of deadlines and resource constraints.
- Strong sense of urgency with project completions, ability to collaborate with others.
- Bachelor's Degree preferred, or any combination of academic education, professional training, or work experience, which demonstrates the ability to perform position's duties.
Additional Information:
Salary: $85,000 - $110,000 Annual
Hill Physicians is an Equal Opportunity Employer
System Administrator/Production Support Engineer
Posted today
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System Administrator/Production Support with well-developed organizational, analytical and problem-solving skills for a multi-year engagement with a foremost Healthcare IT Solution
Support
Posted 8 days ago
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Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role- Advanced Support Engineer
Location- Santa Clara, California
Mode of interview- In-Person
Please look for candidates in the experience range of 8-10 years.
The candidate shall provide comprehensive support and administration for various Linux distributions and related systems, including but not limited to:
- Enterprise Linux Support : Provide support for Rocky Linux, CentOS, Ubuntu, OpenSUSE, and RedHat.
- Linux Client Configuration : Configure Linux clients, including NIS, domain-joined, and local VM setups.
- Linux Package Maintenance : Maintain and configure Linux packages for RPM, DEB, YUM, and Zypper.
- VMware and RedHat OpenShift Administration : Administer VMware vSphere and RedHat OpenShift, including CPU/RAM upgrades, disk expansions, and system recovery.
- VM Image Creation and Support : Create and support VM images for vSphere VMware, RedHat OpenShift, VMware Horizon, VMware Workstation Pro, and VMware Player.
- Nvidia ITSS Automation Support : Provide automation support for Nvidia ITSS, including Unix account creation, scratch space creation, VM creation, SSH passkey reset, and other ITSS embedded modules.
- NIS/LDAP/Kerberos Configuration : Configure and support NIS, LDAP, Kerberos, and account and group management.
- Group Management : Manage group additions and removals vi custom Nvidia Windows AD to UNIX group application.
- Xterm and EC VNC Xterm Support : Provide support for Xterm and EC VNC Xterm, adhering to export control regulations as defined by the US government.
- VNC Environment Setup : Manually set up VNC environments on VMs, lab machines, physical machines, and farm Xterm VMs.
- VNC Configuration and Customization : Configure and customize VNC environments via ~/.vnc files under user home directories, including multiple custom Unix desktops, resolution settings, and limited user access.
- VM System Management : Manage VM systems via Salt and Puppet, including manual Salt configuration management deployment, policy enforcement, and Salt state policy testing and support.
- Nvidia Lab and Engineering System Support : Provide support for Nvidia lab systems and engineering systems (both production and development environments) for both physical and virtual machines.
- IT Security Policy Enforcement : Enforce IT security policies such as Linux Sentinel One and Unix Microsoft Defender.
- UAT Testing and Deployment : Conduct UAT testing, provide feedback, and deploy software on Windows, MacBook, and Linux.
- Satellite 6 RedHat Management : Manage RedHat systems using Satellite 6.
- Lab Image Deployment : Deploy lab images via the FOG imaging system.
- Software and Driver Updates : Apply software and driver updates as needed.
- Automation Scripting : Automate tasks using scripting languages such as PowerShell, SQL, Bash, Python, and Perl.
- Workspace One/Intelligent Hub Administration : Administer WorkspaceOne/Intelligent Hub for mobile, Mac, and Windows clients.
- MacBook Package Management : Manage MacBook packages via Munki and the managed software center.
- Enterprise Windows Support : Provide support for Enterprise Windows 7 and 10.
- Windows 10 Patching and Upgrades : Perform Windows 10 patching and upgrades via SCCM.
For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at
Technical Support Specialist
Posted 2 days ago
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Job DescriptionJob Description
Source One is a staffing services company and we’re currently looking for the following individuals to work for an autonomous vehicle (AV) company in Foster City, CA.
Title: TeleOperations Specialist (Technical Support Specialist)
Location: Foster City, CA (fully on-site)
Pay Range: $29/hr (W-2) plus benefit offerings (listed below)
Various Shifts Available:
Hours: 7:30AM - 4:00PM or 3:30PM - 12:00AM
Days: Multiple shifts available (Mon-Fri, Wed-Sun, Thurs-Mon, Fri-Tues OR Sun-Thurs)
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor’s degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term coverage and life insurance
- 401k package
Company DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries nationwide.Company DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries nationwide.
Technical Support Engineer
Posted 3 days ago
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Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L'Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It's the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
We're building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We've also been named one of Fortune's Great Places to Work six years running, featured on Glassdoor's Best Places to Work , and recognized by Forbes' 50 Most Promising AI Companies .
We're backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We'd love for you to join us!
This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.
Our Customer Success team is at the center of our mission to power the world's contracts. Working cross-functionally, and with our Customers, this team ensures we're building a product legal team's love. Technical Support Engineers are primarily responsible for customer support/satisfaction and will be the point of contact for all technical support questions from Ironclad customers. You would be expected to have deep product knowledge and empathy to drive problem resolution with our customers. We're looking for a team player who is customer-centric, creative and acts with a sense of urgency and ownership.
What You Will Be Doing:
- Provide responsive and exceptional support to new and existing customers via email and phone.
- Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering.
- Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
- Identify and author knowledge base articles for product features and FAQ's and how-to.
- Leverage your customer interactions to help improve product roadmap and customer experience.
- Develop and document best practices for support process improvements and triaging of product feedback and enhancements.
- 2+ years of experience in a customer service and/or technical support role.
- Strong technical aptitude and exceptional communication skills (written and verbal).
- An empathetic mindset with the drive to advocate for our customers.
- Ability to appropriately prioritize and escalate customer issues.
- Excellent troubleshooting and deep analytical skills.
- Experience and desire to work cross-functionally.
- Team and goal-oriented. High output; low ego.
- Live chat experience.
- Basic knowledge of ServiceCloud or other customer service software.
Benefits:
- Health, dental, and vision insurance
- 401k
- Wellness reimbursement
- Take what you need vacation policy
- Generous parental leave for both primary and secondary caregivers
Base Salary Range: $105,000 - $125,000
The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Technical Support Engineer
Posted 3 days ago
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Job Summary
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.
Responsibilities
- Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
- Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
- Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
- Recommend configuration changes or upgrades based on technical assessments and best practices.
- Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
- Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
- Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
- Participate in the weekend/holiday on-call rotation.
- Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.
- Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
- Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
- Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
- Linux/Unix system administration experience, including CLI-based troubleshooting.
- Working knowledge of Windows systems and AD/LDAP integration.
- Experience with virtualization platforms and cloud-based deployments is a plus.
- Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
- Hands-on experience with FortiNAC or similar NAC products is a plus.
- Scripting or automation experience (e.g., Python, Bash) is a plus.
- Excellent communication and customer service skills.
- Fluency in both spoken and written English.
- Proficiency in Spanish is a strong plus.
- Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
- Minimum 5-8 years of technical support, network engineering, or security operations experience.
The US base salary range for this full-time position is $86,900-$106,300. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Technical Support Engineer
Posted 3 days ago
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Join to apply for the Technical Support Engineer role at Sigma Join to apply for the Technical Support Engineer role at Sigma About The Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. About The Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What You Will Be Doing You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes. Qualifications We Are Looking For 2+ years of industry experience supporting enterprise products for data analytics. Computer Science fundamentals. Strong domain expertise in databases and business intelligence SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. SQL query performance troubleshooting and plan generation understanding Proficient in data modeling concepts Ability to properly chart data into logical visualizations A proven track record of building trust with customers and bringing issues to resolution quickly Excellent verbal and written communication skills A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc) Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution Desire to be a great teammate and have fun at work Highly Desirable Skills & Experiences Supporting a cloud service in production Experience working with Snowflake, Redshift, BigQuery Knowledge of GCP, AWS Startup experience Additional Job Details The base salary range for this position is $90k - $25k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package. If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements. About Us Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface - no coding required. Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment. Sigma announced its 200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth. Come join us! Benefits For Our Full-Time Employees Equity Generous health benefits Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow . Note: We have an in-office work environment in all our offices in SF, NYC, and London. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Sigma by 2x Get notified about new Technical Support Engineer jobs in San Francisco, CA . San Francisco, CA 100,000.00- 140,000.00 3 months ago San Francisco, CA 62,000.00- 72,000.00 3 days ago San Francisco, CA 65,000.00- 75,000.00 2 weeks ago San Francisco, CA 70,000.00- 90,000.00 1 month ago San Francisco, CA 79,740.00- 107,379.00 3 days ago San Francisco, CA 70,000.00- 150,000.00 1 year ago San Francisco, CA 46,900.00- 103,000.00 3 hours ago San Francisco, CA 5,000.00- 8,000.00 2 months ago San Francisco, CA 110,000.00- 130,000.00 2 weeks ago Technical Support Engineer - University Graduate 2025 San Francisco, CA 90,000.00- 150,000.00 2 weeks ago San Francisco, CA 150,000.00- 200,000.00 1 month ago San Francisco, CA 95,000.00- 130,000.00 3 weeks ago San Francisco, CA 45.00- 50.00 3 days ago San Francisco, CA 70,000.00- 95,000.00 3 weeks ago San Francisco, CA 95,000.00- 130,000.00 3 weeks ago Novato, CA 65,000.00- 75,000.00 2 weeks ago San Francisco, CA 94,000.00- 105,000.00 5 days ago Regional Technical Support (San Francisco- Hybrid) San Francisco, CA 120,000.00- 170,000.00 3 weeks ago We're unlocking community knowledge in a new way. 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Technical Support Professional
Posted 3 days ago
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The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. Your role and responsibilities You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes. You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product. Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received. Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience working as a support, sustaining or development engineer or directly related experience. Advancedtroubleshooting and debugging skills, with a passion for problem solving andinvestigation. Must be able to work and collaborate in a team setting and look to share knowledge with peers. Experience working with Ceph/Openshift/Kubernetes technologies Preferred technical and professional experience Experience working as a support, sustaining or development engineer or directly related experience. Experience working with Ceph/Openshift/Kubernetes technologies ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Job Title Technical Support Professional Date posted 02-Jun-2025 Job ID 36942 City / Township / Village RESEARCH TRIANGLE PARK State / Province North Carolina Country United States Work arrangement Onsite Area of work Infrastructure & Technology Employment type Regular Contract type Regular Projected Minimum Salary per year 111,000.00 Projected Maximum Salary per year 191,000.00 Position type Professional No Travel Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr
Technical Support Specialist
Posted 3 days ago
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Get AI-powered advice on this job and more exclusive features. Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks. To be successful in this role, it is imperative that the hired candidate has strong problem solving skills and is comfortable working through complex solutions with customers. This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city. Responsibilities: - Communicate with customers via email, chat, and phone - Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet customer's needs - Data entry and customer management in Zendesk Required skills & experience: - 2+ years of professional customer service experience - Professional experience working with Zendesk or other CRM tool for customer data management (required) - Ability to commute into San Francisco 2-3/week - Go-getter, self-motivated personality Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology and Customer Service Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job 401(k) Medical insurance Vision insurance Get notified about new Technical Support Specialist jobs in San Francisco, CA . South San Francisco, CA $30.77-$8.46 3 days ago Invoicing Support Specialist (Billing & Invoicing) San Francisco, CA 55,000.00- 62,000.00 1 day ago San Francisco, CA 28.00- 30.00 10 hours ago Field Clinical Specialist, Transcatheter Pulmonic Heart Valve Customer Success Technical Specialist (Mainframe-z/OS) San Francisco, CA 30.00- 45.00 10 hours ago In San Francisco area: After-school support Personal Stylist Support - Designer Shoes - Broadway Plaza San Francisco, CA 24.00- 27.00 2 weeks ago Intern, Stock Administration and Payroll Support Technical Support Engineer - Skillbridge Veteran Program (Contract) AVP, Real Estate & Hospitality Industry Practice Leader San Francisco, CA 111,600.00- 189,800.00 2 days ago Senior Service Desk Technician/ Job Req 772046402 Alameda, CA 95,742.40- 143,603.20 6 hours ago Nearby after-school support near San Francisco, CA Locate support for after school near the San Francisco State University San Francisco, CA 84,000.00- 126,000.00 1 day ago San Francisco, CA 25.00- 50.00 7 months ago IS Client Systems Specialist - Senior (Department Promotional Only) San Mateo County, CA 132,496.00- 165,609.60 2 days ago Brisbane, CA 140,800.00- 219,300.00 2 months ago Financial Aid Technical Support Specialist Redwood City, CA 95,208.00- 121,716.00 2 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Engineer.
Posted 3 days ago
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Job Description Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance. Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You'll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge's product offerings to our customers, with increased levels of internal and external visibility. What you will do: Provide technical support to customers via online chat, email, and Slack Troubleshoot technical issues and provide solutions to customers in a timely manner Assist with the integration of Merge into our customers' products Collaborate with other teams, including engineering and platform, to identify and resolve customer issues Create and maintain help center guides and documentation Create the foundation for a successful and rapidly growing support engineering team! The ideal candidate will have 3+ years of experience working in technical support, customer-facing engineering roles, or solutions engineering roles Computer science background or other technical/quantitative Strong verbal and written communication skills Strong problem-solving skills Strong work ethic, goal-oriented, and great attention to detail Prior startup experience is a plus Compensation The cash compensation range for this role is $110,000- $34,000 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full-time employees receive an equity compensation package. Benefits: Unlimited PTO + 10 company holidays Quality health, vision, and dental insurance 401K Plan 200 one-time home office stipend Free dinner when working past 7 pm Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, veteran status, or any other protected class. #J-18808-Ljbffr