193 IT Support jobs in Boise

Our client, a rapidly growing software company in Boise, Idaho, US , is seeking a skilled and customer-focused Technical Support Engineer to provide exceptional assistance to their diverse clientele. This role is crucial in ensuring our users can effectively leverage our innovative software solutions. You will be responsible for diagnosing and resolving complex technical issues, providing clear and concise guidance, and contributing to the overall customer satisfaction. The ideal candidate will possess strong troubleshooting skills, a deep understanding of software systems, and excellent communication abilities. You will work closely with development and product teams to identify recurring issues and advocate for product improvements.

Key responsibilities include:

• Providing timely and effective technical support to customers via phone, email, and chat.
• Diagnosing and troubleshooting software issues, including installation problems, configuration errors, and performance issues.
• Guiding customers through step-by-step solutions and providing clear explanations of technical concepts.
• Documenting customer interactions, issues, and resolutions accurately in the support ticketing system.
• Escalating complex issues to senior support engineers or development teams when necessary.
• Creating and maintaining technical documentation, FAQs, and knowledge base articles.
• Identifying trends in customer issues and providing feedback to product development and engineering teams.
• Assisting in the onboarding and training of new support team members.
• Proactively monitoring system performance and identifying potential issues before they impact customers.
• Contributing to the continuous improvement of support processes and tools.

The ideal candidate will have an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in technical support, customer service, or a similar role is required. Proficiency in troubleshooting software applications, operating systems (Windows, macOS), and network configurations is essential. Strong analytical and problem-solving skills are a must. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users, are critical. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is desirable. A strong customer-centric mindset and a passion for helping others are highly valued. This is an excellent opportunity for a dedicated professional to grow their career in technical support.

The Red Hat Global Support Services team is looking for an Associate Manager to join an exciting, rapidly growing team in the West Coast of USA. The Associate Manager is responsible for managing and guiding a team of technical support professionals who provide advanced diagnostic, troubleshooting, and technical support services for sophisticated systems, hardware, and software. The role provides mentorship and coaching to technical support associates to enhance problem-solving capabilities, exercising judgment and discretion to handle escalated issues and make impactful decisions. The role collaborates with cross-functional teams and contributes to the development of support processes, ensuring continuous improvement in service delivery.
**What you will do:**
+ Oversee the technical support operations for diagnosing, troubleshooting, and resolving complex issues related to electro/mechanical equipment, computer systems, software applications, and networking systems.
+ Provide direct management, mentoring, and coaching to technical support engineers, field technicians, and support specialists, ensuring adherence to support protocols and best practices.
+ Address escalated customer issues that have not been resolved through standard support procedures, leveraging expertise and evaluative judgment to develop solutions for non-functioning systems and software.
+ Establish and maintain effective communication lines with design engineering and software development teams to address reliability, maintenance, and design issues.
+ Ensure that the support team is up to date with the latest product updates, upgrades, and software releases, and facilitate technical training and installation programs for customers as needed.
+ Select, develop, and evaluate personnel to maintain a high-performing technical support team that aligns with organizational goals and objectives.
**What you will bring:**
+ 3+ years of previous commercial experience in a customer service or technical support environment, in a technology-oriented company or department
+ Prior experience as a Team Lead managing a team with customer focus and service orientation
+ Proven ability to learn and apply new skills and processes quickly, and coach and teach others
+ Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
+ Knowledge of support systems and tools
+ Appreciation and passion for open source software
+ Ability to identify potential, develop people, and motivate and build a team
+ Solid troubleshooting skills and a passion for problem solving and investigation
+ Ability to handle multiple tasks at once, prioritize, and work under pressure
+ Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions
+ Solid leadership and coaching skills
+ Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates
+ Proven capability to thrive in high-pressure environments and effectively manage stressful situations
+ Strong written and verbal English communication skills (Spanish and/or Portuguese is a plus)
The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.
**Pay Transparency**
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Benefits**
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
**Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Our client, a rapidly expanding technology company specializing in enterprise software solutions, is looking for an experienced Senior Technical Support Engineer to join their dedicated remote team. This role is essential for providing advanced technical assistance to our client's global customer base, ensuring high levels of customer satisfaction and product adoption. You will be responsible for troubleshooting complex technical issues, diagnosing software and hardware problems, and providing timely and effective resolutions. The ideal candidate will possess a deep understanding of our client's software products, extensive experience with operating systems (Windows, macOS, Linux), and proficiency in networking concepts. This is a remote-first position, requiring excellent communication skills, self-discipline, and the ability to manage your workload independently. You will collaborate closely with engineering, product management, and customer success teams to identify root causes of recurring issues and contribute to product improvements. Responsibilities include managing support tickets, documenting technical solutions, creating knowledge base articles, and potentially conducting remote training sessions for customers. If you are passionate about technology, thrive in a problem-solving environment, and excel at providing exceptional customer support from the comfort of your home office, this opportunity is perfect for you.

Responsibilities:

• Provide high-level technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues for enterprise clients.
• Analyze system logs, error messages, and other diagnostic data to identify root causes of problems.
• Escalate unresolved issues to appropriate internal teams (e.g., development, product management) with detailed documentation.
• Document technical solutions, troubleshooting steps, and workarounds in a knowledge base.
• Create and update technical documentation, FAQs, and user guides.
• Collaborate with cross-functional teams to improve product stability and customer experience.
• Manage and prioritize a queue of support requests, ensuring timely resolution of issues.
• Identify trends in customer issues and provide feedback to product development for feature enhancements and bug fixes.
• Assist in training junior support staff and sharing technical knowledge within the team.
• Conduct remote sessions with customers for advanced troubleshooting and product guidance.
• Maintain a high level of customer satisfaction through professional and efficient support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or systems administration.
• Extensive experience troubleshooting complex software and hardware issues.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Solid understanding of networking protocols (TCP/IP, DNS, HTTP/S) and troubleshooting.
• Experience with scripting languages (e.g., Bash, Python) is a plus.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proven ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Customer-focused mindset with a commitment to providing outstanding service.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).

Our client is seeking an experienced and customer-focused Technical Support Specialist III to join their dedicated team in **Boise, Idaho, US**. In this pivotal role, you will be the primary point of contact for resolving complex technical issues for a diverse range of users. You will leverage your deep understanding of hardware, software, and network infrastructure to diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This position requires exceptional problem-solving skills, patience, and the ability to communicate technical information clearly and concisely to both technical and non-technical individuals. You will be instrumental in maintaining operational efficiency and supporting critical business functions. Your responsibilities will include:

• Providing advanced technical support for software, hardware, and network issues via phone, email, and in-person.
• Diagnosing and troubleshooting complex technical problems, identifying root causes, and implementing permanent solutions.
• Escalating unresolved issues to appropriate teams or vendors with detailed documentation.
• Creating and maintaining comprehensive technical documentation, knowledge base articles, and user guides.
• Assisting with the installation, configuration, and maintenance of computer systems and peripherals.
• Conducting user training sessions on new software and system updates.
• Monitoring system performance and proactively identifying potential issues.
• Contributing to the continuous improvement of support processes and tools.
• Collaborating with IT management to implement system upgrades and enhancements.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a similar role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware troubleshooting, and basic server administration.
• Excellent analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

Our client is a rapidly growing software company seeking a dedicated and highly skilled Senior Technical Support Specialist to join their on-site team. In this pivotal role, you will be the primary point of contact for our valued customers, providing expert assistance and resolving complex technical issues related to our innovative software solutions. You will delve deep into product functionalities, troubleshoot intricate problems, and ensure exceptional customer satisfaction through timely and effective support. This position requires a unique blend of technical acumen, problem-solving prowess, and outstanding communication skills.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and ticketing systems, addressing complex hardware and software issues.
• Diagnose, troubleshoot, and resolve product-related problems, escalating critical issues to engineering teams when necessary.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Analyze recurring technical issues and identify trends, providing feedback to product development and QA teams for continuous improvement.
• Guide customers through product installations, configurations, and upgrades, ensuring successful implementation.
• Conduct remote and on-site (if required) diagnostic sessions to identify root causes of technical challenges.
• Assist in training junior support staff and contribute to the development of support best practices.
• Manage customer relationships, ensuring a high level of satisfaction and retention.
• Stay up-to-date with product updates, new features, and industry advancements to maintain expert-level knowledge.
• Contribute to the overall enhancement of the customer support experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, preferably with enterprise software.
• Proven ability to diagnose and resolve complex technical issues across various operating systems and hardware platforms.
• Strong understanding of networking concepts, databases, and common software protocols.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Customer-focused mindset with a passion for delivering outstanding service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
• Familiarity with scripting languages (e.g., Python, PowerShell) is advantageous.

This is an excellent opportunity for a seasoned technical professional to contribute their expertise to a growing company and play a crucial role in ensuring customer success in Boise, Idaho, US . The ideal candidate is proactive, detail-oriented, and driven by a desire to solve challenging technical problems.

Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their growing team. This role is crucial in providing advanced technical assistance and problem resolution for our sophisticated software products. You will be responsible for handling complex customer inquiries, diagnosing and troubleshooting technical issues, and developing effective solutions to ensure customer satisfaction and system stability. The ideal candidate will possess a deep understanding of software systems, network infrastructure, and common troubleshooting methodologies. Responsibilities include acting as a point of escalation for junior support staff, creating and maintaining comprehensive technical documentation and knowledge base articles, and identifying recurring issues to provide feedback for product improvement. You will also collaborate with engineering and product management teams to resolve bugs and enhance product functionality. A strong aptitude for problem-solving, excellent communication skills, and a customer-centric approach are essential. Experience with scripting languages (e.g., Python, Bash) for diagnostic purposes is a plus. The ability to manage multiple priorities in a fast-paced environment is key. We require a Bachelor's degree in Computer Science, Information Technology, or a related field, along with several years of experience in technical support or a similar role. Familiarity with CRM systems and ticketing platforms is expected. This is an on-site position requiring your presence in our Boise, Idaho, US office.

Location: Boise, Idaho, US

Our client, a rapidly growing technology firm, is actively seeking a dedicated and customer-focused Remote Technical Support Specialist to join their expanding support team. This role is crucial in providing exceptional technical assistance and problem resolution to a diverse user base, entirely from a remote work environment. The ideal candidate will possess a deep understanding of common software and hardware issues, excellent communication skills, and a passion for helping others succeed. As a fully remote position, you will have the flexibility to work from anywhere within the US, connecting with colleagues and customers virtually.

Responsibilities include:

• Providing first-level technical support to customers via phone, email, and chat, addressing hardware, software, and network issues.
• Troubleshooting and diagnosing complex technical problems, escalating to senior support tiers when necessary.
• Guiding users through step-by-step solutions and providing clear, concise instructions.
• Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Maintaining a high level of customer satisfaction by delivering prompt, accurate, and empathetic support.
• Identifying recurring technical issues and providing feedback to the product development team for potential improvements.
• Assisting with user account management, password resets, and access provisioning.
• Creating and updating knowledge base articles and FAQs to empower users and internal teams.
• Staying up-to-date with product updates, new features, and common technical challenges.
• Collaborating with team members to share knowledge and best practices in a virtual setting.
• Meeting and exceeding key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.
• Participating in ongoing training sessions to enhance technical expertise and soft skills.
• Ensuring a secure and confidential handling of customer data and information.
• Contributing to a positive and collaborative remote team culture.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Proven experience in a technical support or helpdesk role, preferably in a remote capacity.
• Strong understanding of operating systems (Windows, macOS), common applications (Microsoft Office Suite, Google Workspace), and hardware troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work independently and manage time effectively in a remote setting.
• A quiet, dedicated workspace with reliable high-speed internet access.
• Customer-centric attitude with a commitment to providing outstanding service.
• Experience with cloud-based services and SaaS applications is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.

Join a forward-thinking company that values its remote employees and offers opportunities for professional growth. If you are passionate about technology and helping others, this role is for you. We are looking for individuals who thrive in an independent work environment and are committed to excellence in customer support.