What Jobs are available for IT Support in Chicago?

Description

We are seeking a detail-oriented and experienced IT Deployment Specialist to manage the rollout of 600 laptops. The successful candidate will be responsible for updating camera firmware and drivers, refreshing systems to Windows 11, ensuring compatibility with new hardware, and scheduling and executing updates. This role requires strong organizational skills to create and follow up on schedules with end users.

Key Responsibilities:

• Firmware and Driver Updates: Update camera firmware and drivers on 600 laptops to ensure optimal performance.

• Operating System Refresh: Initiate and manage the refresh process to upgrade systems to Windows 11.

• Hardware Compatibility: Oversee the rollout of new hardware to ensure compatibility with existing systems.

• Scheduling and Coordination: Create and manage schedules for loading updates, ensuring minimal disruption to end users.

• Imaging: Perform imaging tasks to prepare laptops for deployment.

• User Follow-Up: Communicate with end users to schedule updates and provide follow-up support as needed.

Qualifications:

• Proven experience in IT deployment and hardware/software updates.

• Strong knowledge of Windows operating systems, particularly Windows 11.

• Familiarity with firmware and driver updates.

• Excellent organizational and time-management skills.

• Strong communication skills to coordinate with end users and team members.

• Ability to troubleshoot and resolve technical issues efficiently.

Preferred Skills:

• Experience with large-scale hardware rollouts.

• Knowledge of imaging software and techniques.

• Previous experience in a similar role within a large organization.

Skills

Imaging, Deployment, Technical support, Hardware support, Windows 10, sccm

Top Skills Details

Imaging,Deployment,Technical support,Hardware support,Windows 10,sccm

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Aug 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Join to apply for the Desktop Support Technician role at RL Canning

We are not offering visa sponsorship or C2C for this position due to resource requirements

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry‑leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long‑term strategic goals.

RL Canning is seeking an experienced Desktop Support Technician to join our IT team. This role is responsible for providing comprehensive hardware and software support for desktop and laptop workstations within a large‑scale healthcare environment. In addition to daily troubleshooting and issue resolution, the Desktop Support Technician will contribute to departmental projects, system rollouts, and PC installations to ensure smooth and efficient IT operations.

The US base hourly range for this full‑time position is $19.00 to $22.00 per hour W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The hourly wage offered within this range will be influenced by factors such as work location, job‑related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company’s sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

• Provide technical support for the operation and maintenance of desktop systems and related equipment.
• Manage desktop environments to ensure quality, timeliness, and cost‑efficient service delivery.
• Perform hardware installations, upgrades, and repairs on desktops and laptops.
• Communicate effectively with end users to diagnose and resolve technical issues.
• Support both the main facility and nearby off‑site locations as needed.
• Perform other tasks as necessary to support and achieve business objectives.

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Proven ability to independently analyze and resolve complex technical issues in a fast‑paced environment.
• Self‑motivated and collaborative, with strong interpersonal skills to build positive working relationships across teams.
• Highly organized with the ability to prioritize and manage multiple desktop support tasks efficiently.
• Skilled in rebuilding and reformatting computers; familiar with troubleshooting legacy Windows operating systems.
• Excellent written and verbal communication skills, with the ability to support users of varying technical skill levels.
• Must have a valid driver’s license, reliable transportation, and current auto insurance to travel between locations as needed.
• CompTIA A+ Certification “Preferred”
• Willingness to travel as needed to support client projects and corporate responsibilities.

Cutting‑Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting‑edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground‑breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem‑solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

• Short‑Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities:

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Setup Printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
• Retirement savings plan.
• Paid time off and holidays.
• Employee wellness programs.

Insight is an equal opportunity employer and values workplace diversity!

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities:

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Setup Printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
• Retirement savings plan.
• Paid time off and holidays.
• Employee wellness programs.

Insight is an equal opportunity employer and values workplace diversity!

Join to apply for the Desktop Support Technician role at TEKsystems

3 days ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician role at TEKsystems

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Description

Onsite Tech Support - Associate is responsible for providing local operational support for an office or

group of offices. This position requires both excellent customer service and problem-solving skills. The

candidate must possess a process and project orientated mindset and be efficient working individually as

well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of

technology and adaptable enough to be able to leverage it against a wide range of technical issues. The

candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution

• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
  
  
  

• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
  
  
  

• Perform installation and configuration of software including operating system, patches, and 3rd
  
  
  

• Maintain established computer standards and participate in testing new standards
  
  
  

• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
  
  
  

• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
  
  
  

• Gather knowledge of technology changes through training, conferences, books, journals, case
  
  
  

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TEKsystems by 2x

Chicago, IL $50,000.00-$ 1 month ago

Chicago, IL 50,000.00- 65,000.00 1 week ago

Chicago, IL 85,000.00- 95,000.00 3 weeks ago

Chicago, IL 55,000.00- 65,000.00 1 month ago

Rosemont, IL 42,000.00- 55,000.00 1 week ago

Chicago, IL 70,000.00- 78,000.00 4 days ago

Schaumburg, IL 50,000.00- 55,000.00 3 weeks ago

Downers Grove, IL 26.00- 27.50 6 days ago

Chicago, IL 5,000,000.00- 6,000,000.00 5 months ago

Downers Grove, IL 46,100.00- 70,000.00 1 week ago

Glenview, IL 100,587.00- 125,733.00 1 week ago

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Join to apply for the Desktop Support Technician role at Insight Health Systems

1 month ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician role at Insight Health Systems

This range is provided by Insight Health Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $5,000.00/yr

We Are Insight

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Assign permissions via group assignments.
• Setup Printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.
  
  

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
  
  

• Competitive salary.
• Comprehensive healthcare benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Insight Health Systems by 2x

Get notified about new Desktop Support Technician jobs in Chicago, IL .

Chicago, IL 50,000.00- 65,000.00 6 days ago

Chicago, IL 85,000.00- 95,000.00 5 days ago

Chicago, IL 55,000.00- 65,000.00 1 month ago

Greater Chicago Area 20.00- 28.00 2 weeks ago

Mount Prospect, IL 60,000.00- 75,000.00 1 week ago

Schaumburg, IL 50,000.00- 55,000.00 1 day ago

Downers Grove, IL 26.00- 27.50 1 week ago

Downers Grove, IL 26.00- 27.50 1 week ago

Chicago, IL 50,000.00- 60,000.00 4 weeks ago

Chicago, IL 5,000.00- 6,000.00 5 months ago

Downers Grove, IL 46,100.00- 70,000.00 2 weeks ago

Glenview, IL 100,587.00- 125,733.00 1 week ago

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Overview

At Levata, our Desktop Support Technicians work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.

• Assist personnel with PCs, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task via tickets or walk-ups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI/SOC II compliance guidelines
• Demonstrate the ability to communicate effectively with C-suite executives and other senior leaders, maintaining a high level of professionalism at all times
• Keep inventory of IT equipment
• Lift boxes 25+ pounds

• 1+ years of IT experience
• Technical experience working within: VOIP Phone Systems, CRM/ERP (NetSuite preferred), Automated Software Deployment, Virtualization Technologies Active Directory, M365 Entra and Exchange, DNS, DHCP, general networking knowledge, Ticketing software, Windows 10-11
• Certification in CompTIA A+ preferred
• Problem analysis and resolution skills with the ability to logically progress troubleshooting and shift between tasks
• The ability to plan and organize work with a strong attention to detail
• Exceptional oral and written communication skills
• Ability to work independently as well as part of a team

• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer’s best interest and do what you say you will do.
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together. You are inclusive and collaborate to delight the customer and deliver success together.

Levata is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata’s solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Levata since December of 2018.

Levata is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. Please see EEO is the Law. If you have a disability or special need that requires an accommodation in the application process, please request assistance with Request for Accommodation in the subject line.

• High income potential that includes a competitive base salary
• A comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
• Fitness Reimbursement
• Employee Assistance Program
• Employee Perks Program
• Employee Referral Program
• Hybrid & Remote Work Models
• Paid Volunteer Time
• A vibrant company culture and fun work environment.

Levata is an Equal Opportunity Employer. If you require an accommodation during the application process, please request assistance with Request for Accommodation in the subject line.

Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re-imaging, and ensuring systems are fully functional and secure. We are looking for someone who delivers exceptional customer service, works collaboratively within a team, and maintains a professional presence at client location. This is a full-time, on-site position based at our client sites in Chicago, IL.

• 1-3 years of experience in similar role
• A+ Certification preferred
• Experience troubleshooting and repairing desktop and laptop hardware
• Experience with re-imaging software a must, SCCM experience preferred
• Excellent communication skills
• Ability to lift 50 pounds and to stand for a long period of time
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$45,000-$60,000/ annually

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

MOTIVATED….make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact

JFNDNP

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Retrieved from the description.

$65,000.00/yr - $5,000.00/yr

Direct message the job poster from RL Canning

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

The Desktop Support Specialist will be part of a team responsible for providing on-site support for workplace devices, software, and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide variety of clients, including senior-level associates.

The US base salary range for this full-time position is 65,000.00 to 75,000.00 per year, plus bonus, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salary wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Provides troubleshooting for Windows 10, Apple OS, O365, and Laptop/Desktop hardware issues.
• Provides in-person high-touch support to executives and various customer personas, which allows end-users to receive dedicated support for any IT issue that may occur.
• Assists with writing procedures, documenting activities, and troubleshooting problems.
• Interfaces with customers to troubleshoot problems, gather information, provide guidance, and coordinate activities.
• Balances multiple priorities and can adjust to changing work demands and shifting focus.
• Assist and coordinate the routing of escalations and outages. Participating in the resolution.
• Conference room troubleshooting, including Smart Hands, along with set-up & support for meetings.
• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
• The employee must frequently lift and/or move items up to 50 pounds.
• This position requires standing, walking, bending, kneeling & crouching.
• Perform other tasks as necessary to support and achieve business objectives.

For this role, you will need

• 3+ years providing “hands-on” infrastructure support, including network, servers, desktops, and related peripherals.
• Team Lead experience preferred.
• Must be able to work 100% onsite Monday to Friday from 7:30 a.m. to 4:30 p.m.
• Experience supporting and collaborating with VPs, C-level Executives, or other enterprise end-users in previous roles.
• Break/fix laptop/desktop hardware repair experience.
• Must have strong experience with Windows 10 and MAC OS desktop environments, including troubleshooting and configuration.
• Strong understanding of mobile device application functionality as it pertains to the following smartphone operating systems: iPhone and Android OS.
• Must have excellent customer service and interpersonal skills; must have excellent communication skills, both verbal and written.
• Strong understanding of timelines, milestones, and deliverable due dates.
• Strong documentation and process skills are required.
• Must have worked with the ServiceNow Ticketing system.
• MAC certifications are preferred. (ACSP Certification).
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.**

• Associate

• Full-time

• Information Technology
• IT Services and IT Consulting

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