153 IT Support jobs in Dupont

At AST, we enhance the efficiency, productivity, and safety of flexible aseptic manufacturing processes for the worldwide Life Science Industry by offering innovative products, services, and solutions.

Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer.
Compensation for onsite WA applicants is $80,000-$110,000 annually. All applicants are welcome to apply. 

Employee benefits include: Medical (HSA & PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential.

What will I be doing?  

As a Technical Support Engineer at AST, you will be a member of the Service Engineering department. Some of your key responsibilities will include working directly with customer fielded equipment, automation programing, troubleshooting customer specific problems, supporting the Service Engineers in the field, performing experiments, machine testing and debug, and being a resource and support for our customers.  

Responsibilities:  

• Work directly with customers on their equipment to solve technical questions and challenges.  

• Efficiently and proactively resolve ongoing technical issues for customers, using good problem-solving skills to get to root issues, and escalate the tickets when appropriate. 

• Become a specialist in our product features and troubleshoot them through testing and collaboration with others. 

• Identify areas of improvement for our support ecosystem (ex. documentation, guides, open-source tools, etc.) and write clear, user-friendly documentation to aid our customers.

• Work directly with the design teams and engineers to influence the product and support capabilities.  

• Contribute code where you see an opportunity/demand from ongoing bugs.  

• Amend/update operations and maintenance manuals in accordance with the designs and equipment.  

• Develop solutions and review technical decisions that have high impact, both internal and external, to AST.  

• Contribute to and have responsibility for the completion of assignments with broad customer relationship impacts.  

• Participate in the installation/startup/testing of machinery, electrical and controls installation and supervision at customer facilities.  

• Perform machine testing, experiments, and debug activities to ensure the products meet the requirements.  

• Execute factory acceptance testing with documented results.  

• Provide estimates for the hours required to accomplish tasks and execute tasks within the timelines/budgets with moderate oversight. 

• Maintain technical records, test results, and documentation in support of design and/or performance history.  

• Embrace AST's Process of Continuous Improvement across the organization.  

Qualifications:  

• Bachelor’s degree in accredited electrical engineering or engineering curriculum with 2+ years of work experience.  

• Experience with common industrial programming languages, HMI designs, industrial communications, smart machine, AI/machine learning, machine automation hardware/software, advanced sensory systems including machine vision.  

• Ability to travel domestically and internationally around 25%, determined by company need.  

• Understand industrial machinery specifications and standards.  

• Knowledge of machine control system design and the testing environment with a strong electrical & mechanical acumen.  

• Skilled with computer software - Allen-Bradley PLC Platform, AutoCAD, MS Office (Word, Excel, PowerPoint).  

• A strategic thinker who enjoys innovation, problem solving and pursuing the root cause.  

• Self-motivated, energetic, and disciplined, with keen attention to detail.  

• Character that complements AST's long-standing culture of high integrity throughout all areas of internal and external business activity.  

Eligibility Requirements:  

• Must be legally authorized to work in the United States.  

• Must be willing to take and successfully pass a drug test.  

AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. This is a full-time position based in Tacoma. Compensation is competitive, including salary, bonus potential, health plan options, competitive 401K match, and paid time off.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team.

The Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded.

• Responsible for ensuring staff are meeting/exceeding expectations in regards to performance and defined SLA metrics/benchmarks.

• Ensure that appropriately skilled and trained resources are working by agreed internal and customer procedures and standards.

• Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee staff activities. Builds/obtains training material for support staff. Manage the employee work schedule and provide backup support.

• Maintain Customer Satisfaction by successfully managing all service areas that have impact on Client satisfaction (SLA achievements, migration support, innovation initiatives, continuous service improvement plan).

• Ensure financial objectives are met. And service profits/losses meet expectations.

• Manage all service desk resources with responsibility for legal and company internal policies compliance of all employees under manager jurisdiction.

• Act as the SPOC for the service, liaise with SDM and customer, deal with senior level escalation, and adapt service to changes in demand.

• Led Tier 1 & Tier 2 service desk teams.

• Proven people management and leadership skills and at least 12 months of relevant experience.

• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels.

• P&L experience is a plus.

• Able to pre-empt problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner.

• Experience in dealing with client contacts at a senior level.

• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels.

• Service delivery background in Infrastructure Management preferred.

• Work on site at the CompuCom Service Desk location daily.

• Able to travel if required for meetings.

• Demonstrate strong leadership skills.

• Hands-on operational approach: generate confidence with own team by providing direction, ideas, and leadership.

• Highly developed negotiating, presentation, and communication skills.

• Resilient, focused, and performance-driven in a dynamic and fast-moving environment.

• Quality oriented in all aspects of delivery.

• Customer service focus.

Wage Range :

The annual starting salary for this position is between $41,250 - $60,500 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date : 8/24/2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.