484 IT Support jobs in Fairburn

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution. The work environment is in a manufacturing plant.
**Position Overview:**
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
- May respond to calls after normal business hours per leader instructions.
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
- Update and resolve tickets in a timely manner to achieve Service Levels.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
**Basic Requirements:**
- 5+ years Windows desktop support experience
Preferred Skills:
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set; additional certifications for various hardware platforms may be required.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
Please note that this is an on-site position at our client site. Only candidates local to the Atlanta area will be considered.
**Role Responsibilities**
+ Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
+ Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
+ Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
+ Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
+ Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
+ Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
+ Ensure all tickets are resolved within documented service levels
+ Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
+ Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
+ Possess excellent presentation, verbal communication and written skills
+ Provide technology refresh support as needed
+ All other tasks as assigned
**Basic Qualifications**
+ 3+ years of experience with end user support & desktop support
+ 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
**Additional Skills**
+ White Glove support or experience supporting VIPS is a plus
+ Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
+ A+ Certification Highly Preferred
+ Must be flexible to work shift/weekend schedule
+ Must have a valid driver's license and personal vehicle for travel between client offices if necessary
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution. The work environment is in a manufacturing plant.
**Position Overview:**
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
- May respond to calls after normal business hours per leader instructions.
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
- Update and resolve tickets in a timely manner to achieve Service Levels.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
**Basic Requirements:**
- 5+ years Windows desktop support experience
Preferred Skills:
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set; additional certifications for various hardware platforms may be required.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
Please note that this is an on-site position at our client site. Only candidates local to the Atlanta area will be considered.
**Role Responsibilities**
+ Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
+ Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
+ Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
+ Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
+ Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
+ Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
+ Ensure all tickets are resolved within documented service levels
+ Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
+ Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
+ Possess excellent presentation, verbal communication and written skills
+ Provide technology refresh support as needed
+ All other tasks as assigned
**Basic Qualifications**
+ 3+ years of experience with end user support & desktop support
+ 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
**Additional Skills**
+ White Glove support or experience supporting VIPS is a plus
+ Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
+ A+ Certification Highly Preferred
+ Must be flexible to work shift/weekend schedule
+ Must have a valid driver's license and personal vehicle for travel between client offices if necessary
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Job Description

Job Description

Description:

Job Description:

As a System Administrator, you are to maintain, upgrade, and manage our software, hardware, networks, and system applications. You will also address specific software, hardware, and operational issues that arise from clients. You should be able to diagnose and resolve problems quickly and efficiently. You should be able to manage and execute projects and report progress, both tasks and against the company budget. You should also have the patience to communicate with a variety of interdisciplinary teams and users within the company.

Requirements:

Essential Duties and Job Function:
Hardware Support on the Warehouse Floor (Approximately 60% of the Time):

• Demonstrate mechanical and technical skills for installing devices, including cameras and wireless access points (WAPs).
• Provide support and repair for office and label printers, including ordering necessary parts, supplies, and toner.
• Physically replace wireless access points (WAPs).
• Address printer jams and perform simple roller cleaning and fuser replacements for HP and Xerox printers.
• Clean Zebra printers using appropriate cleaning substances.
• Replace thermal printheads.
• Clean and maintain labels to ensure they print clearly and without artifacts.
• Perform basic hardware network support, such as terminating ethernet connections.
• Remove and dispose of retired equipment.
• Relocate workstations, printers, monitors, and other logistical setups as needed.
• Operate scissor lifts to reach high ceilings if required.
• List and move items up to 50 lbs. including printers and UPS devices.

Operations & Software Support (20%):

• Proactively assist colleagues with IT needs, recognizing that thye may not always seek help.
• Participate in an on-call schedule for remote support and potential on-site after-hours assistance.
• Collaborate with vendors to support third-party applications, including submitting tickets and testing solutions.
• Learn and support in-house and vendor applications, with logistics or warehouse management systems (WMS) knowledge being a plus.
• Troubleshoot issues and outages, documenting postmortem investigations.
• Understanding industry-standard password and security requirements.

1. Support multi-factor authentication (MFA) setup.
2. Set up phone email accounts (Office 365)
3. Provide laptop/desktop support, including joining Azure Entra/AD.
4. Offer Microsoft Office application support, such as MFA recovery, password reset, and resolving oneDrive sync issues.
5. Knowledge of SharePoint and Outlook Teams is highly advantageous.
6. Actively look for and help other associates (they won't always reach out)

• Troubleshoot issues, outages, and have the ability to create postmortem investigations and documentation.
• Understanding of industry-standard password requirements, security requirements, etc.

1. Ability to support MFA set up
2. Phone email set up (Office 365)
3. Laptop / Desktop support

• Join Azure Entra/AD

1. Microsoft Offie app support

• Recover MFA / Reset passwords
• OneDrive issues / sync issues
• Sharepoint knowledge a huge plus (secutiry, permissions, etc.)
• Outlook teams (both Mac & PC)
• Upgrade software with new releases and models.
• Develop expertise to train staff on new technologies and systems.

Project Involvement (20%):

• Clear print queues and remap printer connections (USB or Network).
• Test signal strength and performance of handheld devices.
• Order toner and other necessary equipment and parts.
• Liaise with vendors for on-site support and maintenance (e.g. Xerox).
• Provide feedback on new software releases and conduct basic user training.
• Coordinate with vendors for on-site maintenance, installations, cable runs, and other IT-related solutions.
• Manage assets by monitoring usage, acquiring new hardware, and retiring old hardware.

1. Evaluate, notify, and quote necessary equipment for review
2. Monitor equipment usage and age, making recommendations for alternatives or replacements.

• Collaborate with IT and operations reams to set up, debug, and train staff on software and hardware usage.
• Set up accounts and workstations, with Azure experience being advantageous.

1. Familiarity with Active Directory (AD) or Azure is beneficial.

Highly Desirable Skills:

• Experience in Logistics.
• Proficiency with Microsoft 365 and Azure.
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).
• Leadership

Opportunities:

• Network management and administration
• Software evaluation
• Lots of possibilities to get into SQL and Programming environments
• Leadership

Work Environment:

• Work form facility / Office. Potential for part time remote work after 6 months evaluation.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for lengthy periods of time, use a computer and keyboard. The employee is regularly required to communicate or listen. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Company Overview:**
**Req ID: **
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Lead/Supervisor to join our team in Atlanta, Georgia (US-GA), United States (US).
**Job Description:**
+ Provides direct supervision to a large team of desktop support staff
+ Work is guided by operational and project objectives.
+ Sets and communicates clear expectations for work outcomes and manages performance.
+ Manages a larger field service team and/or a supplier relationship.
+ Regularly coaches and mentors team members.
+ Regularly reviews the work and performance of team members.
+ Supports leadership team in business process improvements.
+ Ensures team achieves specific performance metrics.
**Required Skills**
+ 3 years leadership / supervisory experience
+ 7+ years of experience with end user support & desktop support
+ 7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
+ Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
+ A+ Certification Highly Preferred
+ Must be flexible to work shift/weekend schedule
**About NTT DATA:**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description
Insight Global is looking for a Tier I/II Desktop Support Team to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial/insurance client. This team will be responsible, but not limited to the following:
  ○ 10 Tickets per day (phone, thru system, walk up)
  ○ Phone support
  ○ Remote Support
  ○ Password resets
  ○ VPM Troubleshooting
  ○ Install / Uninstall software
  ○ Basic security (phishing, report suspicious activity) protect hardware
  ○ Troubleshoot AV in conference rooms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Associates / Bachelors Degree
- Microsoft Tech Stack (AD / Windows)
- Excellent Communications / Customer Service Skills - Prior experience in a Desktop Support/Helpdesk role
- Experience with Financial Services/Insurance

Job Description

Job Description

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.

·Serves as the primary escalation point forincoming queries and technical issues.

·Manages and/or assigns projects and tasks toother team members as appropriate

·Advises, collaborates and assists businessunits with system enhancements and modifications

·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.

·Effectively provides user support over thephone, in person, and via remote tools.

·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.

·Assists users with information security andprivacy questions; provides directions for the correct action.

·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.

·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.

·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.

·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.

·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)

·Creates user support documentation and instructions.

·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.

· This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

·Minimum of 2-3 years of IT technical support

·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.

·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.

·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.

·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.

·Willing to work off-hours and weekends whenrequired for projects or emergency support.

·Experience installing, configuring, andsupporting network printers and audio/visual equipment

·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force

·isstrongly preferred)

·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills

·Strong team leadership, time management, andcoaching and mentoring skills

·Excellent customer service and communicationskills are a must.

·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.

·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Description

Job Description

Job Details

Description

&

Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you!

ABOUT UA/UNIFORM ADVANTAGE BRANDS

At UA Brands, we’re changing the way healthcare and culinary professionals dress. For over 40 years, we’ve created stylish, high-performance uniforms designed to empower those on the front lines. Our apparel breaks the mold—combining brilliant design with real-world function. Join a team that values creativity, impact, and community, and help us redefine uniforms that don’t conform.

&

ABOUT THE ROLE

The Tech Support-Help Desk III role is a senior-level role in our distribution center. This position provides both desk-side and remote support on multiple applications, globally, as needed. They will serve as an SME for warehouse management systems by learning and understanding all the inner workings of the technology. This role requires on-call rotation one week (and weekend) per month.&

&

WHAT YOU’LL DO

• Work with IT Infrastructure, Dev and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and after-hours maintenance of server and network infrastructure.
• Serve as Tier1 2 support for light Infrastructure issues and systems, and in-depth participation with large-scale company initiatives and network maintenance.
• Install/maintain physical infrastructure such as data cabling, networks, and switches.
• Manage Users, Email, and Security access to resources.
• Coordinate with vendors to schedule and carry out 3rd party work.
• Remotely support corporate, retail and distribution center facilities.
• Install/Maintain endpoint hardware, software, and peripherals, including hardware used in a warehouse environment.
• Handle multiple issues simultaneously and independently. Ability to accurately prioritize tasks based on urgency and impact on operations.
• Ability to diagnose, track, and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
• After hours/on-call emergency support and problem resolution/management.
• Daily participation of project-based work/long-term strategic implementations.
• Scheduled maintenance of existing hardware, software, printers, wiring, and server environments.
• Perform Basic, Ad hoc SQL queries and script execution (C++, PowerShell, VB, etc.)
• Image and deploy new PCs Laptops, printers, mobile RF devices (Android)
• Mentor and train lower-level technicians.&

WHAT YOU’LL BRING

• Extremely organized with the ability to create and maintain documentation, asset lists, checklists , and other process-based guides.

• Ability to work independently and make quick decisions on the fly with high accuracy

• A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role. This includes familiarity with Windows/MAC OS, handheld RF scanning devices, and thin clients.
• Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers.
• Familiarity with help desk software such as WorkFront, Jira, ServiceDesk+ for tracking and managing support requests.
• Knowledge of MS applications (Office365, SharePoint, etc.).
• Knowledge of Windows domain/Active Directory.
• Knowledge of network hardware (switches, routers, etc.).
• Knowledge of DNS, DHCP, etc.
• Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).
• Knowledge of IP Networks/subnetting/VLANs.
• Knowledge of system deployment utilities (imaging).
• Knowledge of low-voltage cabling.
• General support knowledge of warehouse/supply chain environments.&

WHERE YOU’LL WORK

ONSITE – Distribution Center

Our team thrives in a fast-paced environment, working together to keep things moving smoothly. Here, you'll find a diverse group of colleagues who bring their unique perspectives and skills to the table, creating a rich and collaborative culture. If you’re ready to dive into a role with meaningful contributions and where working on interesting technologies is part of the daily routine, you’ve picked the right company!

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the MARTA line.&

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical and Pharmacy Coverage

• Dental and Vision Coverage
• Life/AD D Insurance
• Employee Assistance Program – self-care and support for life’s everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short Long Term Disability – Company Paid
• Accident, Hospital Care and Critical Illness Insurance – Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Regular Social Activities and Events – Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management.& To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&

We are& a Drug-Free Workplace.

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