450 IT Support jobs in Fairburn

• Duration:6 months Contract, possible renewal
• Location: Atlanta, GA
• Pay rate:Hourly
• Job ID: 727501

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• 401 (K)

Join to apply for the Desktop Support Specialist role at AutomationDirect Join to apply for the Desktop Support Specialist role at AutomationDirect Get AI-powered advice on this job and more exclusive features. Objective : This position will provide best overall desktop support experience for the internal team members at Automationdirect. This position will be responsible for anything technology related on the end user’s desk. This will include workstations, mobile devices, voip phones, etc. including the software and applications installed on them. This position will need to use their expertise on desktop support to bring end users back to a working state within the agreed upon SLA. ;Works under general supervision with latitude for using discretion and independent judgment. Responsibilities: Queue management and end-user support Work with end-users to prepare, configure and deploy desktop computer systems that meet their needs and adhere to AutomationDirect standards. Install, configure, and support multiple desktop applications including Windows Office suite Prepare, configure, deploy and maintain mobile devices including iPhones and iPads Ensure assigned incidents are resolved in a timely manner, follow up with end-users and document the solution Coordinate and work with 3rd party support vendors in aiding the end-users Desktop support process and procedures Enter and maintain the IT Assets process from purchase to decommission including cycle counts Maintain system setup and deployment records regarding system configuration per team in the company Maintain desktop images using imaging solution. Review and update Service Desk documentation including knowledge-based articles, handouts or other information including company presentations Maintain printers and contracts for AutomationDirect Maintain hardware and software, including upgrades and software installations Qualifications : Requires 2+ years of desktop support experience Requires A+ Certification (or equivalent) Requires knowledge of PC hardware, software and network troubleshooting skills Understands and can articulate the concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application Requires excellent problem-solving skills Requires strong customer service skills Requires excellent interpersonal, oral and written skills Proficiency with Windows and Mac Strong discipline with asset management Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology Industries Automation Machinery Manufacturing Referrals increase your chances of interviewing at AutomationDirect by 2x Sign in to set job alerts for “Desktop Support Specialist” roles. Enterprise Technology Desktop Support Engineer We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Provides direct supervision to a large team of desktop support staff
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.
• Manages a larger field service team and/or a supplier relationship.
• Regularly coaches and mentors team members.
• Regularly reviews the work and performance of team members.
• Supports leadership team in business process improvements.
• Ensures team achieves specific performance metrics.

• 3 years leadership / supervisory experience
• 7+ years of experience with end user support & desktop support
• 7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
• A+ Certification Highly Preferred
• Must be flexible to work shift/weekend schedule

Req ID: 333222

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support-Windows-OS to join our team in Atlanta, Georgia (US-GA), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working daily at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.

• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.

• Serves as company liaison with customer on administrative and technical matters.

• Provide technical support and incident management service desk functions (Service Now)

• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)

• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7,10,11)

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services (basic break fix for desktops, laptops.)

Basic Qualifications:

• 1+ years desktop/technical Windows support experience

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)

• Office 365 support

• Windows troubleshooting, diagnosing, imaging/deployment and software installation.

• Installation/Troubleshooting of Software/Hardware

• Proven customer service background

• Able to comprehend and follow verbal and written technical instructions and scripts.

• A+ certification or equivalent skill set

• Individual must have ability to receive calls during the normal business day and after hours.

• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.

• Excellent verbal and written communication skills with emphasis in customer service

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( .

Company Overview:

Req ID: 334313

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Lead/Supervisor to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Description:

• Provides direct supervision to a large team of desktop support staff

• Work is guided by operational and project objectives.

• Sets and communicates clear expectations for work outcomes and manages performance.

• Manages a larger field service team and/or a supplier relationship.

• Regularly coaches and mentors team members.

• Regularly reviews the work and performance of team members.

• Supports leadership team in business process improvements.

• Ensures team achieves specific performance metrics.

Required Skills

• 3 years leadership / supervisory experience

• 7+ years of experience with end user support & desktop support

• 7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands

• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs

• A+ Certification Highly Preferred

• Must be flexible to work shift/weekend schedule

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Cox Enterprises, Elavon, Morgan Stanley, or Bank of America among many other leading organizations in the Greater Atlanta area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor s degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Banking & Customer Success
- Network Security & Support
- IT Support
- Project Management
- Business Operations

Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7,10,11)
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)

• 1+ years desktop/technical Windows support experience

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service

Req ID: 333222

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support-Windows-OS to join our team in Atlanta, Georgia (US-GA), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working daily at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.

• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.

• Serves as company liaison with customer on administrative and technical matters.

• Provide technical support and incident management service desk functions (Service Now)

• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)

• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7,10,11)

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services (basic break fix for desktops, laptops.)

Basic Qualifications:

• 1+ years desktop/technical Windows support experience

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)

• Office 365 support

• Windows troubleshooting, diagnosing, imaging/deployment and software installation.

• Installation/Troubleshooting of Software/Hardware

• Proven customer service background

• Able to comprehend and follow verbal and written technical instructions and scripts.

• A+ certification or equivalent skill set

• Individual must have ability to receive calls during the normal business day and after hours.

• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.

• Excellent verbal and written communication skills with emphasis in customer service

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( .