186 IT Support jobs in Fairport

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

Location: Rochester, NY , On-SIte

Schedule: Monday - Friday, 8:00am-5:00pm

Compensation: $21.00-$6.00 per hour, based on experience.

Join a Team That Values Your Technical Skills!

Are you passionate about problem-solving and helping customers with cutting-edge technology? Do you thrive in a fast-paced environment where you can put your technical expertise to work? Join our team as a Product Support Specialist , where you'll provide remote assistance for QVI Metrology equipment, ensuring our customers receive top-tier support-all from our on-site location.

Why Join Us?

At QVI, we are committed to innovation, precision, and customer satisfaction. As part of our team, you'll have the opportunity to work with industry-leading technology, continuously expand your skills, and make a real impact by helping customers find solutions to technical challenges.

We take pride in fostering a collaborative, supportive, and growth-focused company culture. At QVI, you'll work alongside dedicated professionals who are passionate about technology and customer service. We value teamwork, encourage continuous learning, and provide opportunities for career advancement. If you're looking for a workplace that prioritizes innovation, respect, and professional development , this is the place for you!

Key Responsibilities:

Technical Support & Troubleshooting

• Provide remote support for customers while working on-site at our facility.
• Diagnose and resolve issues with mechanical, electrical, computer, and software systems.
• Assist in advanced troubleshooting and escalate issues when necessary.

Customer Communication & Relationship Management

• Explain complex technical details in a clear, easy-to-understand manner.
• Proactively keep customers informed and updated on service progress.
• Maintain positive, professional interactions in all customer engagements.

Time Management & Continuous Learning

• Handle multiple service requests and adjust priorities as needed.
• Stay informed on QVI products, metrology standards, and industry advancements.
• Contribute to service process improvements, documentation, and training initiatives.

Additional Responsibilities

• Occasionally travel for on-site service or training assignments.
• Provide technical training on QVI products to customers and internal teams.

Requirements

What We're Looking For:

Associates degree, or equivalent related experience, in Engineering, Technology or Physics is required. Specialization in electronics, mechanical, electro-mechanical, or computer science preferred.

Hands-on experience troubleshooting and diagnosing electro-mechanical systems, including motors, sensors, PLCs, and control circuits.

Prior experience in technical support experience in a remote troubleshooting environment supporting industrial equipment, manufacturing technology, or scientific instruments is preferred.

Experience in industries such as manufacturing, quality control, aerospace, medical device manufacturing, automotive, or semiconductor equipment where metrology and precision measurement are critical is desirable.

Working knowledge of computer networking, industrial automation, or control systems is a plus.

Prior experience in writing technical documentation, service bulletins, or training materials is a plus.

Excellent troubleshooting and analytical skills for identifying problem areas as well as identifying creative ways to resolve these problems.

Strong and effective communication skills with experience explaining technical concepts to both technical and non-technical audiences, especially relaying technical details via remote support.

Ability to work with many personality types, remain calm and customer-focused and in high pressure situations while working to resolve technical issues.

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, for documentation, data analysis, and communication. Experience using these tools to support technical troubleshooting and customer interactions is preferred.

Physical and/or Environmental Requirements:

Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine

What We Offer:
Paid Time Off:

• 10 paid holidays annually
• Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years

Paid Benefits:

• Robust health benefit offerings with medical premiums as low as 3.28 per week (single employee) or 10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
• Employer Paid Short-Term and Long-Term Disability benefits
• Life insurance benefits paid by QVI
• Annual Employer Retirement Contribution Plan of 5% of gross wages!
• Tuition reimbursement of up to 7,000 annually
• Annual scholarships for dependents of employees
• Referral bonuses of 1,250 when employees help us spread the word and hire great talent!
• Annual discretionary bonuses for employees not on a commission plan

Extras:

• EAP and Wellness Benefits
• On-site electric vehicle charging stations - free for employee use!
• Verizon discounts & Identity Theft Protection Insurance

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary Description

21- 36 per hour, based on experience

Job Description

This position offers a $750 sign on bonus to New Ricoh team members!

Job Title: Field Representative II, MS Onsite Technical Support

Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.

Roles and Responsibilities:

• Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.

• Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.

• Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.

• Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.

• Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.

• Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.

• Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.

Qualifications Must Have:

• High school diploma or equivalent.

• Minimum of 3 years of related experience.

• Excellent customer service skills with a warm and engaging demeanor.

• Strong organizational skills and the ability to prioritize effectively.

• Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.

Qualifications Nice to Have:

• Certification in relevant technical areas.

• Experience in a diverse range of office equipment and systems.

At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

This position offers a $750 sign on bonus to New Ricoh team members!

Job Title: Field Representative II, MS Onsite Technical Support

Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.

Roles and Responsibilities:

· Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.

· Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.

· Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.

· Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.

· Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.

· Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.

· Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.

Qualifications Must Have:

· High school diploma or equivalent.

· Minimum of 3 years of related experience.

· Excellent customer service skills with a warm and engaging demeanor.

· Strong organizational skills and the ability to prioritize effectively.

· Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.

Qualifications Nice to Have:

· Certification in relevant technical areas.

· Experience in a diverse range of office equipment and systems.

At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Deskside Support Engineer to join #TeamMVP. If you have a passion for working with the latest technology and interacting with customers, this is the opportunity for you.
**ONSITE- ROCHESTER, NY**
**What's in it for you:**
+ Growth opportunities to uplevel your career
+ A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
+ Competitive compensation and comprehensive benefits focused on well-being
+ An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work** for and one of the **Best Companies to Work For in New York**
**Qualifications you'll bring:**
+ An AA/AS or BA/BS in a technical discipline, Computer Science preferred.
+ IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role
+ The availability to work on-site, full-time.
+ 3+ years Computer Hardware experience require
+ 3 years customer service experience
+ Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
+ Microsoft 365 Cloud Platform (Intune/Entra/Azure)
+ Experience with Windows 10/11
+ Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
+ Strong knowledge of computer hardware, software, and operating systems.
+ Curiosity to foster innovation and pave the way for growth
+ Humility to play as a team
+ Commitment to being the difference for our customers in every interaction
**Your key responsibilities:**
+ Provide deskside support to office staff, resolving technical issues and troubleshooting problems in a timely manner.
+ Install, configure, and maintain hardware and software, including computers, printers, and other office equipment.
+ Collaborate with the Digital team to implement and maintain security measures, ensuring the protection of sensitive data and information.
+ Assist in the setup and configuration of new workstations, ensuring they are properly connected to the network and have the necessary software installed.
+ Conduct regular maintenance and updates on office technology, ensuring optimal performance and minimizing downtime.
+ Train office staff on the proper use of technology and software applications, promoting efficiency and productivity.
+ Document and track technical issues and resolutions, maintaining accurate records for future reference.
+ Stay up-to-date with the latest technology trends and advancements, continuously improving your technical skills and knowledge.
+ Other duties as assigned by leadership **.**
+ Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
**Where you'll be:**
Onsite- Rochester, NY Office
#cs
**Pay Transparency**
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
**MVP's Inclusion Statement**
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
**Job Details**
**Job Family** **Information Technology & Transformation Services**
**Pay Type** **Hourly**
**Hiring Min Rate** **24 USD**
**Hiring Max Rate** **30 USD**

**This position offers a $750 sign on bonus to New Ricoh team members!**
**Job Title:** Field Representative II, MS Onsite Technical Support
Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.
**Roles and Responsibilities:**
· Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.
· Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.
· Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.
· Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.
· Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.
· Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.
· Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.
**Qualifications Must Have:**
· High school diploma or equivalent.
· Minimum of 3 years of related experience.
· Excellent customer service skills with a warm and engaging demeanor.
· Strong organizational skills and the ability to prioritize effectively.
· Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.
**Qualifications Nice to Have:**
· Certification in relevant technical areas.
· Experience in a diverse range of office equipment and systems.
At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Time as Reported / Per Diem
Scheduled Weekly Hours:
As Scheduled
Department:
500174 Pediatric Perfusion
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED:
Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION EXERCISED:
Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff.
MACHINES AND EQUIPMENT USED:
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
TYPICAL DUTIES:
Provider Assistant
- Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval.
- Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information.
- Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
- Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
Surgical/Procedure Scheduling
- Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
- Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
- Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
Patient Liaison
- Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Serves as main point of contact for patient pre- and post-operative.
QUALIFICATIONS:
High School Diploma required. Minimum of 2 years of relevant experience required or an equivalent combination of education and experience. Experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

About Us:
At H&R Block, our mission is to extend assistance and instill confidence in our clients and communities worldwide. We pride ourselves on creating an inclusive environment where every associate feels accepted and valued. Joining our dedicated team means working in a connected culture that supports you and aims for remarkable achievements. Be part of an exciting journey with H&R Block!

Your Role:
As a Seasonal Operations Technical Support Specialist, you will be instrumental in ensuring our tax office network is ready to serve clients effectively. Your responsibilities will encompass hands-on operational and technical tasks, such as basic technology setup, supply distribution, and support for office openings, closures, and relocations. Collaborating closely with field leadership, you will ensure our offices adhere to brand standards and are prepared for success during tax season.

Your Daily Responsibilities Will Include:

• Conducting basic building maintenance, including light bulb replacement, ceiling tile changes, cleaning HVAC vents, performing minor low-voltage electrical work, and addressing minor damages.
• Organizing and delivering supplies and materials to tax office locations promptly.
• Facilitating the annual setup and closure of seasonal tax offices by arranging them according to the planogram, installing window clings, electrical lightboxes, and open signs, maintaining office cleanliness, and executing custodial tasks to ensure alignment with brand standards.
• Setting up, shutting down, and providing ongoing support for PC hardware across multiple office locations, working alongside the District Operation Coordinator and Operations Technical Analyst.
• Managing an inventory of district resources effectively.
• Tracking and controlling hot spare computer equipment within the district.
• Documenting hardware issues and their resolutions in the ticketing system.
• Keeping up-to-date technical knowledge of the products and systems supported by the department.
• Participating in all required training relevant to your role and performing other assigned duties.

What You Bring:

• A high school diploma or equivalent.
• Proficiency in Outlook and Microsoft Suite applications, including virtual tools.
• Basic IT knowledge with the ability to set up, maintain, and troubleshoot computer hardware.
• Reliable transportation for travel between office locations as needed.
• Capability to work independently.
• Physical ability to lift up to 55 pounds.
• Strong decision-making, analytical, and problem-solving skills.
• Effective organizational, prioritization, and project coordination abilities.
• Excellent oral, written, and interpersonal communication skills, with an ability to interact with associates at all levels.
• Proficient time management and multitasking skills.
• Willingness to follow directions.

Why Join Us:
Since our establishment in 1955, we have been at the forefront of tax preparation, financial services, and small business solutions. With a workforce of 70,000 across 9,000 retail tax locations in North America, Australia, Ireland, and India, we have successfully aided millions of clients and numerous communities. Embrace challenges as opportunities, value team success, and strive to make a meaningful impact — join us on our journey! Enjoy the rewards of helping others along with competitive compensation and benefits tailored for your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, please refer to our benefits portal.

Equal Opportunity Employer:
H&R Block is committed to creating a diverse environment and does not tolerate discrimination based on race, color, religion, age, sex/gender, sexual orientation, gender identity, national origin, disability, genetic information, or any other status protected by law.

Pay Range:
The pay range for this position is $16.06 - $24.09. Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skills, performance, and location. Successful candidates may have opportunities to participate in incentive compensation or short-term incentive plans.

Join our team as a Bilingual Customer Support Specialist, where you will play a crucial role in assisting both wholesale and retail customers. Your primary responsibilities will include understanding customer needs, providing information about our products, and recommending the best solutions to ensure their satisfaction.

In this fast-paced environment, you will be expected to resolve customer concerns promptly and maintain updated knowledge of our products to uphold the high standards of our stores. Your work will contribute directly to achieving excellent customer service and meeting our sales goals.

This position involves customer interaction and may include minors, as well as access to cash, payment methods, and sensitive information. Therefore, a review of criminal history is required to safeguard our customers and employees.

You will work primarily at the following locations:

Store #1566: 4176 Lakeville Rd, Geneseo, NY 14454
Store #1161: 951 Jefferson Rd, Rochester, NY 14623
Store #1443: 7387 Pittsford-Victor Rd, Victor, NY 14564
Your role may also require travel to stores within a 30-mile radius.

We offer a comprehensive benefits package including health coverage, Flexible Spending Accounts, retirement benefits, and generous paid time off. You will have opportunities for personal and professional growth within a supportive and inclusive environment.

Responsibilities:

• Deliver exceptional customer service and maintain high satisfaction levels.
• Assist customers both in-person and over the phone, identifying their needs and providing suitable product recommendations.
• Build and maintain trusted relationships with customers.
• Process sales transactions accurately in accordance with company policies.
• Achieve sales goals on a monthly, quarterly, and yearly basis.
• Manage work orders and maintain accurate records.
• Assist with inventory management and maintaining presentable store displays.
• Remain knowledgeable about product offerings and assist in mixing and tinting products to customer specifications.

Minimum Requirements:

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country without requiring sponsorship.
• Ability to read, write, and communicate effectively in English and Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift and carry up to 50 lbs frequently and 70 lbs on occasion, with or without reasonable accommodation.
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• High School diploma or GED.
• Minimum one (1) year of experience in a retail or customer service role.
• Prior experience selling paint and related products.
• Experience operating tinting and mixing equipment.