33 IT Support jobs in Fargo
Store Support

Posted 11 days ago
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Support Teammate
Posted today
Job Viewed
Job Description
The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager.
Essential Duties and Responsibilities: This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise.
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
- Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases.
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
- Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers.
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement.
- Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.
- Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit.
- Special projects and other duties as assigned.
Supervisory Responsibilities : There are no supervisory responsibilities for this position.
Part-time Benefits
- Teammate Discount
- Performance Bonuses
- Employee Assistance Program
- 401(k) (subject to additional requirements)
- Paid Sick Time (where required by state)
Education and/or Experience : No prior experience or training.
Physical Demands : The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment : While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.
Product Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Job Description:
The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution
In this role you will.
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Respond to customer cases in line with service level objectives.
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Triage and resolve issues as a member of the frontline support team.
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Follow case elevation protocols to hand off cases that require the next level of support if needed.
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Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during customer engagements.
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Research and replicate difficult configuration, compatibility or product issues and document the results of your investigation.
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Manage customer communications with both quality written responses and phone calls.
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Maintain a solid understanding of the Cornerstone Galaxy product portfolio.
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Create knowledge articles and utilize support tools to align with role expectations.
You've got what it takes if you have.
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Bachelor's degree in computer science, information systems, or equivalent experience required.
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Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions.
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Experience supporting LMS, LXP, HRIS, etc. is a plus.
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Experience and working knowledge of API's, SSO, HTTP(S) debugging is a plus
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Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
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The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
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Strong organizational skills with the ability to manage multiple tasks simultaneously.
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Customer centricity and empathy soft skills are part of your DNA
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Ability to maintain calm during stressful situations.
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Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
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Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
Sales Support Coordinator
Posted 4 days ago
Job Viewed
Job Description
Sales Support Coordinator Job ID 228658 Posted 11-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Fargo - North Dakota - United States of America - - About the Role: - Sales, Support, Coordinator, Property Management, Technology, Marketing
Store Support Teammate
Posted 1 day ago
Job Viewed
Job Description
The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager.
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet Guests with a friendly, engaging attitude, and is equipped to answer questions regarding the store and its merchandise.
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
- Complete Guest transactions by operating the Point of Sale (POS) software and bagging purchases.
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
- Assist the Operations Manager and/or Visual Merchandiser in performing merchandising tasks, such as preparing displays (at heights no greater than ten feet off the ground level), organizing fixtures and shelving, completing price markdowns, and transfers.
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement.
- Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.
- Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit.
- Special projects and other duties as assigned.
There are no supervisory responsibilities for this position.
Part-time Benefits
Benefits Available (after applicable waiting period) :
- Teammate Discount
- Performance Bonuses
- Employee Assistance Program
- 401(k) (subject to additional requirements)
- Paid Sick Time (where required by state)
Education and/or Experience
No prior experience or training.
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Director, Customer Support
Posted today
Job Viewed
Job Description
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
We are seeking a highly motivated and organized Director, Customer Support to lead our Tier 1 Customer Support Team, a Support Operations Team, an offshore Support Chat Team, and an AI Deflections Team, while also overseeing special projects assigned by the VP of Customer Support. This pivotal role involves managing support operations across our diverse Tech Ed products, ensuring customer satisfaction remains our top priority, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate will be a high-functioning and self-managing individual with a strong focus on team development, process improvement, and operational efficiency.
**In this role as Director, Customer Support, you will be responsible for:**
**Team Leadership and Development (Tier 1 Customer Support):**
+ Recruit, train, and develop Leads, Managers, and Associates for the Tier 1 Customer Support team.
+ Ensure adequate staffing capacity for each product to maintain service standards.
+ Evaluate associate performance to identify candidates for promotions and growth opportunities.
+ Provide continuous feedback to team members to ensure improvement; address workflow issues, and identify and support team training needs.
+ Guide and train the Tier 1 team towards a shared set of goals and outcomes focused on impeccable customer support and service as per defined plans and timelines.
+ Build a team where members feel a strong sense of psychological safety and have the latitude to work to their own styles.
+ Spot early indications of under performance and take corrective or disciplinary actions. Celebrate successes.
**Support Operations Team Leadership:**
+ Lead the Support Operations Team with the primary goal of facilitating tasks and enhancing efficiency for Support Leaders and Teams.
+ Oversee the creation, maintenance, and distribution of comprehensive training materials for all support staff.
+ Drive initiatives to enhance, optimize, or sunset current processes to improve overall operational efficiency and service quality.
+ Develop and implement strategies to up-skill associates and managers, ensuring continuous professional growth.
+ Centralize information and knowledge resources to ensure ease of access and consistency across all support functions.
+ Manage and prioritize system integration requests, collaborating with relevant stakeholders to streamline support workflows and tooling.
**Operational Oversight and Strategic Planning:**
+ Develop and maintain comprehensive reports (e.g., closed cases, response times, escalated tickets) and continuously evaluate performance metrics to identify and implement corrective actions and improvements.
+ Actively participate in strategic planning, offering solution options for service enhancements and process improvements.
+ Lead team projects, ensuring clarity on plans and expected outcomes.
+ Collaborate cross-functionally with key stakeholders (e.g., Sales, Customer Success, Product) to ensure seamless service delivery.
+ Solve complex problems, remove work stoppage barriers, and ensure consistent achievement of company and departmental goals and metrics.
+ Manage team budgets and secure necessary resources for initiatives.
+ Supervise, direct, and guide individuals and groups, delegating responsibility and coaching team members towards goal fulfillment.
+ Initiate new ideas, promote positive change, and effectively manage group dynamics.
+ Facilitate collaborative decision-making, manage conflicts, and enforce policies.
+ Responsible for leading and managing efforts to leverage AI partners to create a warm welcome experience for teachers, while also providing accurate responses and resources for educators to deflect chats from reaching front-line teams.
**For this role as Director, Customer Support, you should have:**
+ 4+ years of experience leading and managing high-priority customers/escalations while providing solutions and expected outcomes, OR an equivalent combination of education and experience.
+ Proven experience in customer support management, preferably handling diverse products or teams within a technology or education sector.
+ Strong background in hiring, training, and performance management.
+ Proficiency in CRM tools (e.g., Salesforce), report generation, and AI deflection knowledge.
+ Excellent organizational and analytical skills with a strong focus on data-driven decision-making.
+ Ability to work across time zones and effectively manage global teams.
+ Exceptional communication, collaboration, and interpersonal skills.
+ Demonstrated experience leading cross-functional teams and projects.
All your information will be kept confidential according to EEO guidelines.
**Salary Range:** $135,000 - $140,000. This range is based on national market data and may vary by experience and location.
**Benefits for eligible employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ( ) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit:
Product Support Specialist
Posted 4 days ago
Job Viewed
Job Description
The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution
**In this role you will.**
+ Respond to customer cases in line with service level objectives.
+ Triage and resolve issues as a member of the frontline support team.
+ Follow case elevation protocols to hand off cases that require the next level of support if needed.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during customer engagements.
+ Research and replicate difficult configuration, compatibility or product issues and document the results of your investigation.
+ Manage customer communications with both quality written responses and phone calls.
+ Maintain a solid understanding of the Cornerstone Galaxy product portfolio.
+ Create knowledge articles and utilize support tools to align with role expectations.
**You've got what it takes if you have.**
+ Bachelor's degree in computer science, information systems, or equivalent experience required.
+ Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions.
+ Experience supporting LMS, LXP, HRIS, etc. is a plus.
+ Experience and working knowledge of API's, SSO, HTTP(S) debugging is a plus
+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Customer centricity and empathy soft skills are part of your DNA
+ Ability to maintain calm during stressful situations.
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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Customer Support Representative
Posted 7 days ago
Job Viewed
Job Description
Are you someone who enjoys creating meaningful connections, solving problems, and providing exceptional customer experiences? Are you passionate about building loyalty through effective communication and service excellence? Our client is seeking a Customer Service Representative, and this could be your next exciting career opportunity!
Key Details:
+ Visa Sponsorship: Not available now or in the future for this position.
+ Work Location: 100% onsite.
+ Work Schedule: Monday - Friday, with flexible start times between 7:00 AM and 8:00 AM; shift ends between 4:00 PM and 5:00 PM.
+ Duration: currently approved through January 2026 with potential for extension
Major Purpose
As a Customer Service Representative, you will focus on enhancing customer satisfaction and retention by providing information, solutions, and frontline support to customers, channel partners, and internal company personnel. Your work will help foster positive relationships and drive business success while maintaining high service standards.
Your responsibilities will include:
+ Addressing customer inquiries and providing advanced product or service information to resolve issues.
+ Recording and processing custom/special customer orders while navigating ambiguous delivery expectations.
+ Responding promptly to escalated issues and managing necessary approvals.
+ Building relationships with customers by proactively contacting them to understand their needs and resolve complaints.
+ Updating CRM systems with relevant customer interactions, scheduling follow-ups, and ensuring accurate documentation for business development activities.
+ Using guided methods to clarify customer requirements during interviews and sales discussions.
+ Supporting customers in leveraging the organization's products/services, ultimately strengthening loyalty.
+ Adhering to company policies, procedures, and regulatory codes while accessing managerial guidance for exceptions.
+ Continuously growing and maintaining your knowledge of industry trends, policies, and relevant technology through professional development activities.
About Robert Half
We unite exceptional talent with outstanding companies, delivering innovative staffing solutions globally. At Robert Half, we believe in building meaningful careers and thriving business relationships rooted in ethical practices and unmatched expertise. Connect with our team today about this opportunity by calling us at ( !
Requirements
What We're Looking For:
Skills & Abilities:
+ Customer-Focused Approach: You have a natural ability to prioritize customer needs.
+ Strong interpersonal and communication skills, including rapport building and digital engagement.
+ Talent in navigating customer challenges, handling buyer indifference, and turning servicing opportunities into sales conversations.
+ A commitment to developing and strengthening customer loyalty through meaningful interactions.
Professional Knowledge:
+ Familiarity with customer motivations, buying influences, and effective questioning techniques.
+ A proven skill set in mastering service conversations while addressing challenges head-on.
Experience:
+ 7+ months of Customer Support experience (experience in Sales is a preferred bonus).
+ Knowledge of straightforward procedures, systems, or platforms related to customer interaction.
+ Enthusiasm for professional growth through training, coaching, and ongoing education about relevant practices and product/service innovations.
Why You Should Apply:
This role isn't just another job-it's an opportunity to make a difference. You will play a key role in maintaining and strengthening customer relationships, developing skills that will bolster your career, and becoming a vital part of a team that values expertise and customer care.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .