33 IT Support jobs in Fargo

Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience
+ OR equivalent experience.
**Other requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid-passport.
**Additional or preferred qualifications**
+ 3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations AND knowledge/education in Azure Active Directory, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.
+ 3+ years of experience in designing, implementing and supporting solutions in a complex enterprise environment.
+ 3+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies: Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, MFA.
+ Availability to work on weekends or late shifts as needed.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 20, 2025.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience
+ OR equivalent experience.
**Other requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid-passport.
**Additional or preferred qualifications**
+ 3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations AND knowledge/education in Azure Active Directory, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.
+ 3+ years of experience in designing, implementing and supporting solutions in a complex enterprise environment.
+ 3+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies: Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, MFA.
+ Availability to work on weekends or late shifts as needed.
Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 20, 2025.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Position Type:
Student Support Services

Date Posted:
12/9/2024

Location:
South East Education Cooperative

Date Available:
01/02/2025

Closing Date:
Until Filled

District:
South East Education Cooperative Job title: Behavior Support Specialist for Regional Behavior Program
Location: Kindred
Date available: January
Accountable to: Special Education Director
Office hours: follow district calendar and contract day
Duration: 9-month position
Wage: $19/hr - $22/hr depending on experience

Behavior support specialist will be teaching in a self-contained regional special education room at Kindred Public Schools. The regional self-contained classroom is a collaborative effort with the Rural Cass Special Education Unit and the South Valley Special Education Unit to support students with unique behaviors. This position will provide direct academic instruction and work collaboratively with other professionals to support these students' behavioral needs.

Supporting students' academic and behavioral needs

• Provides supports for students in a special education setting for students with challenging behavior
• Work as a member of a team to help implement behavior plans based on functional behavior assessments
• Support positive academic and behavior outcomes for students
• Assists in documenting student progress based on papers submitted, work output and observation, based on determined goals, objectives and directions.
• Maintains physical environment of classroom
• Builds and maintains ongoing relationship with students.

Essential Skills, Experience and Expertise:

• Experience: Prefer work experience with students with unique behaviors but not required.
• Interpersonal and Communication Skills: Requires excellent customer service and interpersonal communication skills. Handles last minute pressure and keeps calm when faced with competing demands and priorities.
• Confidentially: Requires proper protection, handling, storage and disposal of confidential and personally identifiable information (PII).
• Math Skills: Adept at addition, subtraction, multiplication, division, percentages, fractions and basic descriptive statistics.
• Driver's License: Required.

Physical Demands and Work Environment:

• Ability to work under pressure and deadlines while maintaining professional demeanor.
• Sit / Stand / Walk / Stoop: Up to 8-10 hours a day for each activity individually or combined with sitting required for the majority of the time.
• Climb / Pull / Lift: Up to 8-10 hours a day for each activity individually or combined.
• Move and lift to 50 pounds with assistance. A 10-ream box of copy paper = 50 pounds. Able to move and lift up to 20 pounds on own and may require hearing protection when using certain equipment or entering certain areas.
• Hazardous Conditions or Chemicals Exposure: Exposure to small quantities of hazardous chemicals found in office supplies such as toner, glues, etc.
• Interaction levels with others: Required high levels of interactions with others.

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. 

Pay: $20.00 per hour! Part-time mid-shift position available!

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL

• Be proud of rewarding work helping people grow, learn, and live well
• Develop real, meaningful relationships with the individuals you serve
• Experience ownership and trust from your leaders to do what's right for participants
• Take initiative to help participants be part of the community and enjoy their favorite activities
• Support participants with developmental goals like budgeting, exercise, and nutrition

You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

• Competitive Pay: Pay on Demand,  Full benefits package for full-time employees, including a 401(k) with a 3% company match
• Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
•  Network of Support: Supervisors who care deeply about the participants and your wellbeing
• Job Security: A stable job  at an established, growing company
• Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU'LL BRING TO SEVITA

• Education: High School Diploma or equivalent
• Experience:  Six months of experience in human services, direct care, or care coordination preferred
• Skills:  Communication, adaptability, multi-tasking, teamwork, time-management
• Behaviors: Patient, compassionate, reliable, responsible
• Vehicle:   Valid Driver's license and access to a registered vehicle with proof of insurance

Apply today and explore careers, well lived at Sevita.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.