What Jobs are available for IT Support in Gaithersburg?

Showing 619 IT Support jobs in Gaithersburg

Store Support

20898 Gaithersburg, Maryland Home Depot

Posted 1 day ago

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Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $18.50 - $20.50
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Seasonal Support Driver

20898 Gaithersburg, Maryland UPS

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**Seasonal Support Driver**
As a seasonal support driver, you'll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so you'll need to enjoy fast-paced work, being outdoors, and safely being behind the wheel.
This position requires schedule flexibility since work will be assigned in the morning based on operational needs and your availability.
**PLEASE NOTE:** You may experience a short waiting period between when you're hired and your first day on the job. Our team will keep you in the loop every step of the way via text.
**What you'll need:**
+ Lift up to 70 pounds
+ Driver's license in the state you live - **You will be required to provide proof of this to qualify for this position.**
+ Saturdays and holiday work may be required
+ No experience necessary
+ Legal right to work in the U.S.
+ Seasonal support drivers are expected to comply with UPS appearance guidelines
**What is required of your vehicle?** **You will be asked to provide proof of these items.**
+ Proof of vehicle registration
+ Minimum state insurance required
+ Vehicles must be under 10,000 pounds and if that vehicle is a truck, it must have a covered and secured bed
+ No other company logos or markings
+ No bumper stickers, political stickers, offensive markings
**Additional Benefits:**
+ Part time opportunity*
+ Excellent hourly pay - Including mileage reimbursement of .70 cents per mile
+ Paid weekly
+ Deliver from the comfort of your own car
+ No experience necessary
*This is a **seasonal** role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts vary between Monday - Saturday, depending on business needs.
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
**The base pay for this position is $23.00/hour**
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
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ADMIN, FINANCE SUPPORT (FULL TIME)

20898 Gaithersburg, Maryland Compass Group, North America

Posted 1 day ago

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ESFM
+ We have an opening for a full time **ADMIN, FINANCE SUPPORT** position.
+ **Location** : AstraZeneca - 1 Medimmune Way, Gaithersburg MD 20878. _Note: online applications accepted_ _only_ _._
+ **Schedule** : Full time schedule. Monday - Friday. 7:30 AM - 4:00 PM.
+ **Requirement** : Previous finance coordinator experience is required.
+ Procurement and contracts: Review and process PO requests (email and GB Site Ops inbox) upon France's approval; create and submit MSAs/PSAs/Confidentiality Agreements; manage contract signatures with all DOA signatories; amend POs as needed.
+ Vendor and systems support: Set up new vendors for GB Site Ops; troubleshoot vendor setup issues; provide Coupa/SAP troubleshooting for the MRO team.
+ Finance operations: Process rents and leases for GB site buildings; review invoices for approval and payment; execute month-end accruals.
+ Team coordination: Schedule meetings and coffee breaks; submit catering requests; handle additional tasks as assigned.
+ **Fixed Pay Rate** : $32.00 per hour
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
**We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to **75000** and search **requisition ID number** ** ** **.**
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil&Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health&Safety, Facilities Maintenance&Engineering, Sustainability, Janitorial&Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
**Job Summary**
**Summary:** Performs a variety of clerical duties, including answering telephones, bookkeeping, typing, word processing, office machine operation and filing.
**Essential Duties and Responsibilities:**
+ Trains other staff members to perform work activities, such as using computer applications.
+ Answers telephones, directs calls, takes messages and runs errands.
+ Prepares meeting agendas, attends meetings and records/transcribes minutes.
+ Makes travel arrangements.
+ Completes work schedules, manages calendars and arranges appointments.
+ Opens and routes incoming mail, answers correspondence and prepares outgoing mail.
+ Compiles, copies, sorts and files records of office activities, business transactions and other activities.
+ Completes and mails bills, contracts, policies, invoices and checks.
+ Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
+ Types, formats, proofreads and edits correspondence, reports and other documents.
+ Reviews files, records and other documents to obtain information to respond to requests.
+ Computes, records and proofreads data and other information.
+ Processes and prepares documents, such as business or government forms and expense reports.
+ Maintains and updates filing, inventory, mailing and database systems.
+ Communicates with customers, employees and others to answer questions; disseminates or explains information; takes orders and addresses complaints.
+ Collects, counts and disburses money; performs basic bookkeeping; completes banking transactions.
+ Troubleshoots problems involving office equipment.
+ Performs other duties as assigned.
**Associates at ESFM are offered many fantastic benefits.**
**Full-time and part-time positions offer** the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
**Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
_Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here ( _for paid time off benefits information._
**About Compass Group: Achieving leadership in the foodservice and facility management industry**
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
ESFM maintains a drug-free workplace.
ESFM
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Manager, Client Relationship Support- Gaithersburg, MD

20898 Gaithersburg, Maryland Charles Schwab

Posted 1 day ago

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**Your opportunity**
_At Schwab,_ _you're_ _empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together._
As a Client Relationship Manager, (CRM), you play an essential and impactful leadership role that informs the daily operational success of the local branch. You are the first point of contact at the branch and will work cross-functionally with other branch team members and partners across the firm to deliver exceptional experiences for our clients. You will assist the Branch Manager and sales/support staff with meeting our clients' needs, resolving customer escalations, helping to deepen both internal and external client relationships, and acting as the Branch Manager in their absence. Your responsibilities also will include coordinating and maintaining the branch paperwork and operations flow, as well as implementing, training, and supporting new processes adopted by the firm. This is a role where you can bring your passion for mentorship and developing client service professionals to a firm that will value your contributions and champion your growth.
**What you have**
**Required** **qualifications**
+ Bachelor's degree or equivalent work-related experience
+ Active and valid FINRA Series 7, 9/10 and 63 licenses
+ 3+ years' experience with customer service
+ 3-5 years in a security/financial services capacity
**Preferred** **qualifications**
+ Notary
+ 2+ years' experience in a management/supervisory capacity
+ Outstanding written and oral communication skills Previous experience in a direct client-facing role
+ Strong financial acumen, especially regardingbrokerage regulations and rules that govern client accounts
+ Demonstrated experience handling client concerns and issues with tact and diplomacy
+ Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously
+ Ability to build and maintain good cross-enterprise working relationships
**What's in it for you**
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .
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Desktop Support Technician

20080 Washington, District Of Columbia Leidos

Posted 4 days ago

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**Description**
**More About the Role:**
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
The work location for this position will be at a government site and will require the ability to:
-Lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.
-Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
-Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
-Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer).
-Judge distance between objects to work safely on ladders and in confined spaces.
-Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.
**What You'll Get to Do:**
-Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
-Ensure proper ticket-handling according to guidelines set in place.
-Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
-Ensure customer-related tasks are completed within the timeline set.
-Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
-Assist other technicians in resolving complex issues.
**You'll Bring These Qualifications:**
-Must be a US Citizen and possess an active DoD Secret Clearance.
-HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
-Valid DoD 8570 IAT Level II: Security+ or higher Certification.
-Must demonstrate expertise in IT Enterprise Operations.
-Experience with Microsoft Windows OS, version 10.
-Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
-Basic network troubleshooting skills.
-Excellent customer service skills.
-Excellent oral and written communication skills.
**These Qualifications Would be Nice to Have:**
-Organized and detail-oriented.
-Strong leadership skills.
-Self-motivated/ self-directing.
-Strong collaboration, prioritization, and adaptability skills required. Relationship building.
-Ability to manage and prioritize own work, and that of their team.
-Independent decision making.
-Analytical thinking; thinking out of the box.
-Ability to effectively communicate with all organizational levels (SME to Senior Management).
-Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.
Pay Range: $35 - $38 hourly rate.
NGEN
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
October 23, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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Desktop Support Technician

20080 Washington, District Of Columbia CompuCom

Posted 6 days ago

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Job Description

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Desktop Support Technician** to join their team **onsite** in Washington, DC and provide end-user support **part time.**
**SCHEDULE:** TUESDAY, WEDNESDAY, and THURSDAY 8:00am - 5:00pm (24 hours a week)
**Duties and Responsibilities** **:**
+ Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
+ Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
+ Assist Site Leader in the execution of established processes and escalations
+ Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
+ Maintain, analyze, and troubleshoot software and computer peripherals
+ Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
+ Assure that all tickets requiring follow up work and / or calls receive appropriate attention
+ Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
+ Perform backup, recovery, and security procedures both planned or during emergency
+ Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
+ Assist with diagnoses of network hardware and performance problems
+ Perform approved installation, configuration, and maintenance of physical network
+ Perform network system administration task both planned or during emergency
+ Back up and burn end user data
+ Assist in developing and documenting improvements to current processes
+ Assist other coworkers in resolution of end users' technical issues across the program
**Skills and Qualifications** **:**
+ Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
+ Demonstrate high energy given fast-paced environment
+ Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
+ Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support
+ Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
+ Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
+ Get work done independently, and for attendance for availability to work scheduled hours
+ Trusted to work proactively is a key attribute given limited site IT Leaders
+ Ability to handle multiple projects
+ Able to meet expectations regularly and respond well to feedback from leadership
+ Ability to set up, configure, and add all hardware
+ Experience with asset management
+ Experience working in an enterprise environment
**Wage Range** :
The rate for this position is between **$20.25 - $29.70 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Executive Desktop Support

20080 Washington, District Of Columbia Eliassen Group

Posted 25 days ago

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**Executive Desktop Support**
**Washington, DC**
**Type:** Contract-to-Hire
**Category:** Support
**Industry:** Government
**Reference ID:** JN -
**Date Posted:** 10/01/2025
**Shortcut:** Description
+ Recommended Jobs
**Description:**
We are seeking an experienced Executive / VIP Desktop Support Technician to provide high-level technical and process support in a fast-paced, executive environment. This role focuses on delivering responsive, white-glove IT support to senior leaders, political appointees, and administrative staff. The position requires strong technical proficiency, executive presence, and the ability to communicate effectively.
Location: Onsite in Washington DC
Pay: $48 - $2 an hour / W2
**_This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._**
**Responsibilities:**
**Responsibilities**
+ Provide day-to-day desktop support for executives, including troubleshooting hardware, software, mobile devices (iPhones, iPads, laptops), and telecommunication issues.
+ Perform imaging, deployment, and configuration of new machines in a Windows environment.
+ Troubleshoot Windows 10, Office 365, VPN, Active Directory, and wireless connectivity issues.
+ Support VIP needs such as conference room technology, VTC setups, and smart card/PIV card access.
+ Deliver both in-person and remote support using platforms such as Bomgar and ServiceNow.
+ Create, update, and manage tickets in ServiceNow, ensuring timely resolution and accurate documentation.
+ Provide training to end-users on applications and system functionality when needed.
+ Collaborate with internal teams to escalate and resolve complex IT issues.
+ Participate in on-call rotation for after-hours, nights, and weekend support as required.
**Shift Information**
Candidates must be flexible to work rotating shifts and participate in the on-call rotation schedule.
+ 7:00 AM - 4:00 PM
+ 8:00 AM - 5:00 PM
+ 9:00 AM - 6:00 PM
+ 10:00 AM - 7:00 PM
**Experience Requirements:**
**Experience Requirements**
+ Minimum 3 years of hands-on desktop support experience in a fast-paced environment.
+ Strong troubleshooting skills with Microsoft Windows 10, Office 365, and Active Directory.
+ Experience supporting VIP/executive-level staff with high customer service standards.
+ Knowledge of imaging and deployment tools, machine setup, and software installation.
+ Familiarity with smart cards/PIV cards and thin client environments.
+ Experience with ServiceNow (Asset and Incident Modules preferred).
+ Proficiency in remote support tools (e.g., Bomgar).
+ Working knowledge of conference room setups, VTC systems, and wireless/mobile troubleshooting.
+ Preferred: MacOS troubleshooting (MacBook Pro/iOS), outage awareness/management, and experience with ITIL processes.
**Education Requirements:**
**Education Requirements**
+ High School Diploma **and** 3 years of desktop support experience required.
+ In lieu of a diploma, 4 additional years of related desktop support experience may be accepted.
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check!_
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Desktop Support Services Help Desk Lead

22095 Herndon, Virginia ManTech

Posted 6 days ago

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ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid position with 4 days onsite and 1 day remote.
The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
**Responsibilities include but are not limited to:**
+ Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
+ Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
+ Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
+ Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
+ Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
**Minimum Qualifications:**
+ Bachelor of Science (BS) degree.
+ 10+ years of relevant experience in service desk or program management.
+ 4+ years of hands-on leadership experience in service desk support and operations.
+ One of the following certifications is required: ITIL Certification, Security+, PMP Certification
**Preferred Qualifications:**
+ Help Desk Institute (HDI) certification
+ Familiarity with Agile methodologies
+ Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
+ Prior or current experience working with or supporting the Department of Homeland Security (DHS)
**Clearance Requirements:**
+ Active Secret with eligibility for Top Secret
+ Must be able to pass DHS suitability
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
+ Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.
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Desktop Support Job Training Program

21043 Ellicott City, Maryland Year Up United

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Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Baltimore area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Business Operations
- Project Management
- Banking
- Customer Success
- IT Support
- Data Analytics

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

PandoLogic. Category:General, Location:Ellicott City, MD-21043
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Desktop Support Job Training Program

21044 Columbia, Maryland Year Up United

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Job Description

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Baltimore area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Business Operations
- Project Management
- Banking
- Customer Success
- IT Support
- Data Analytics

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

PandoLogic. Category:General, Location:Columbia, MD-21044
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