12 IT Support jobs in Humacao

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Must be competent in English & Spanish, oral & written.
• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Responsibilities
- SAP EWM consultant for EWM Support
- Responsible for Level 1 Support for EWM business team
- Responsible for understanding of integration with Warehouse Automation and MES system
- Responsible for integrating with other satellite systems/vendors for issue analysis and resolution
- Responsible for liaising with client business teams and supporting the client on day-to-day operations
- Responsible for coordinating with customer on day-to-day basis and win customer confidence
- Incident Management as per agreed SLAs
- Propose workarounds for issues needing immediate resolution
Primary skill required (must have):
- Should have completed at least 2-3 years in EWM implementation, rollout or support projects
- Must have good knowledge in following IM areas: Inventory Management, Stock transfers, Special stocks, Stock types, Physical Inventory, Account Determination and Valuation
- Must have good knowledge in following EWM areas: Integration with ECC, Inbound Processing Outbound Processing, Physical Inventory, RF Transactions, HU Management, Transportation Units, Production Integration, Kitting, Cold chain management etc
- Good Knowledge in integration aspects with other modules SD, MM, PP and QM
- Ability to understand business requirements from business users and prepare requirement document, functional specifications.
- Good understanding of GXP and SOX requirements. Should have working experience in a highly regulated environment.
- Experience in working on any incident management tool and testing tool
- Should have experience in EWM issue resolution
- Basic understanding of custom code along with basic debugging skills.
Additional skills (plus to have but not required):
- Experience in integrating EWM with automated systems like ASRS, AGV, Scheduler, AMR, conveyors, pallet exchangers etc.
- Must have experience in integration of EWM with MES and S4/HANA modules like Manufacturing and Quality Management
- Experience of working in an environment utilizing number of non ECC systems like MES, WES using interfaces such as PI, ALE, REST etc.
- Good understanding of business processes in the life sciences / pharmaceutical domain.
- ABAP debugging
- Knowledge in S4/HANA modules like PP and QM
- Knowledge in TM module
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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**Lo que harás:**
**DESCRIPCION GENERAL DEL PUESTO:**
El Ingeniero Técnico en Industria 4.0 facilita la implementación, el mantenimiento y la optimización de sistemas de fabricación inteligente. Este puesto conecta la ingeniería tradicional con tecnologías digitales como el Iot, automatización, el análisis de datos y los sistemas ciber físicos para mejorar la eficiencia operativa, la calidad y la seguridad.
**RESPONSABILIDADES ESPECIALES:**
1. Sentido de urgencia.
2. Establecer prioridades de trabajo.
1. Notificar necesidad de arreglos o cambios substanciales en la operación.
2. Alertar deficiencia o condición que pueda afectar la calidad del producto.
3. Mantener área asignadas limpias y ordenadas.
4. Responsable de equipos, limpieza, organización y materiales en el área de trabajo.
1. Reconocer/ definir las características o elementos críticos para garantizar la calidad de los productos/procesos. Conocimiento en el análisis efectivo, evaluar y mitigar los riesgos asociados con las fallas potenciales.
2. Auditor de Instrucciones de Manufactura, Instrucciones de Control de Procesos y "Material Safety Data Sheets (MSDS)".
3. Adiestrar personal de ser requerido.
4. Comunicarse efectivamente con demás Departamentos para maximizar la eficiencia.
5. Proveer control de documentos y manejo de datos de forma precisa y eficiente.
**ROLES Y RESPONSABILIDADES ESPECIALES:**
1. Ejecutar las tareas de acuerdo con las Políticas y Procedimientos de Seguridad y Ambiente de la planta; previniendo la contaminación ambiental, observando que las reglas de seguridad sean cumplidas por usted y otros, cuidando y utilizando correctamente el equipo de seguridad en las tareas requeridas y contribuyendo con sus ideas a mejorar la salud y seguridad de todos en la planta.
2. Tener buena asistencia y puntualidad, cumpliendo con las disposiciones del Programa para el Control de Ausentismo.
3. Ejercer su función de acuerdo con el adiestramiento recibido.
4. Uso y cuidado de equipo de protección personal.
5. Actuar y velar por su seguridad y la de sus compañeros
6. Reportar cualquier condición insegura a su supervisor y/o Oficial de Seguridad.
7. Estar atento a la prevención de accidente en su área de trabajo.
1. Completar el trabajo de acuerdo con marco de referencia de Calidad
2. Reconocer que tiene la obligación de detener trabajos o apagar equipos si la Calidad del producto es afectada durante cualquier proceso.
3. Entender las reglas generales del Sistema de Gerenciamiento de Calidad y los procedimientos de la facilidad.
4. Participar en actividades de resolución de problemas y mejoras continua según requerido.
**EQUIPO, MATERIALES, MAQUINAS Y HERRAMIENTAS:**
+ Familiaridad con la programación de PLC, interfaces HMI y redes industriales
+ Conocimiento práctico de sistemas de adquisición de datos y herramientas analíticas básicas.
+ Preferible: Experiencia en plataformas con la nube (Power BI, kepware, Azure, Iot, AWS Iot)
+ Dominio de Office 365 (Word, Excell, Power Point)
+ Sistema AS/400/MAPICS
+ Programas de computadora
+ Equipo de seguridad
+ Herramientas
+ Equipo Eléctrico de medición
**Requisitos:**
**REQUISITOS DEL PUESTO:**
**Preferidos:**
**Educación:** Bachillerato en Ingeniería Industrial, Sistemas de Información, Tecnología de Automatización o área relacionada de universidad acreditada.
**Experiencia:** 1 año o más de experiencia en un entorno de manufactura o automatización industrial
O, en su lugar:
**Educación:** Grado Asociado en Ingeniería Industrial, Sistemas de Información, Tecnología de Automatización o área relacionada de universidad acreditada
**Experiencia:** 2 años o más de experiencia en un entorno de manufactura o automatización industrial
**CUALIDADES QUE REQUIERE EL PUESTO:**
1. Excelentes relaciones interpersonales.
2. Sólidas habilidades de resolución de problemas y capacidad para trabajar de forma independiente o en equipo.
3. Disponibilidad para trabajar horas extras.
4. Mantener y seguir prácticas de un ambiente de trabajo seguro.
5. Buenas destrezas de comunicación en inglés y español.
6. Demostrar liderato e iniciativa propia.
7. Trabajar eficientemente y poder trabajar proyectos individualmente.
8. Puntualidad y responsabilidad en su área de trabajo.
9. Destrezas en análisis estadístico.
10. Liderazgo y creatividad al buscar alternativas que mejoren nuestros procesos, mejorando a su vez la eficiencia operación
11. Iniciativa propia. Atención a detalles y aptitud para las matemáticas.
12. Capaz de completar el trabajo bajo poca supervisión manteniendo niveles altos de rendimiento
**ADIESTRAMIENTOS REQUERIDOS:**
1. Orientación General - **Compulsorio**
a. Favor de referirse a la Lista de Cotejo de Inducción del Empleado
2. Eaton Quality System (EQS) - **Liderazgo y Desarrollo**
a. Favor de referirse a la Lista de Cotejo de Inducción del Empleado
3. Herramientas LEAN Manufacturing - **Liderazgo y Desarrollo**
4. Seguridad y Ambiental - a Nivel Planta (MESH) - **Compulsorio**
5. Seguridad y Ambiental - Específicos del puesto - **Compulsorio**
6. Mapics/AS 400
7. PFMEA y Planes de Control
8. Herramientas de LEAN
9. Programación PLC
10. Office 365
**Competencias:**
**COMPETENCIAS DEL PUESTO:**
1. Asistir en la integración y resolución de problemas de tecnologías de la Industria 4.0, incluyendo sensores, PLC, sistemas KEPWARE+ y plataformas en la nube (Ignition, eMoldino, etc.)
2. Apoyar iniciativas de mantenimiento predictivo utilizando datos en tiempo real de equipos conectados.
3. Colaborar con equipos multifuncionales para implementar proyectos de automatización y digitalización.
4. Supervisar y analizar los datos de producción para identificar tendencias, ineficiencias y oportunidades de mejora.
5. Mantener la documentación de las configuraciones, actualizaciones y procedimientos de resolución de problemas del sistema.
6. Garantizar el cumplimiento de los protocolos de seguridad y ciberseguridad en todos los sistemas digitales.
7. Proveer apoyo a los ingenieros de proceso/diseño en las tareas relacionadas a los proyectos.
8. Identificar a través de análisis de capacidad de procesos o de cualquier otra fuente la maquinaria que no es capaz de cumplir las expectativas. Interactuar con el personal de Facilidades para corregir esta situación.
9. Interactuar con el personal de manufacturas para resolver situaciones relacionadas a garantizar la buena calidad de los productos.
10. Desarrollar e implementar "fixtures".
11. Ayudar en proyectos que conduzcan a tecnología más avanzada en áreas de responsabilidad.
12. Crear/mantener documentación relacionada a procesos - ingeniería, calidad, seguridad
13. Generar documentación de los proyectos y mantener archivos de rendimiento de equipos.
14. Coordinar y realizar validaciones de proceso y equipo según sea necesario.
15. Reportar periódicamente progreso en tareas asignadas.
16. Ayudar en el desarrollo de procedimientos y métodos operacionales cuando sea requerido.
17. Asistir a los operadores e ingenieros de manufactura en el análisis y solución de problemas mediante uso de técnicas estadísticas.
18. Dar seguimiento a acciones contenedoras o permanentes implantadas como resultado de Acciones Correctivas u oportunidades de mejoramiento identificadas.
19. Realizar seguimiento con suplidores para el desarrollo de proyectos de mejora continua.
20. Realizar otras tareas asignadas de acuerdo con el puesto

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care ( at CSL.
**About CSL**
CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about CSL ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( work that matters at CSL!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Job Description

Job Description

Especialista de Apoyo en Farmacia (Pharmacy Support Specialist)

Responsable de archivar documentos y asegurar que los expedientes estén organizados y conservados según la política correspondiente. También es responsable de realizar llamadas y correos electrónicos relacionados con la obtención de recetas originales en la farmacia y el seguimiento de deducibles.

Responsabilidades (incluyen pero no se limitan a):

• Archivar documentos físicos en los expedientes de los pacientes y mantenerlos actualizados.

• Asegurar que los archivos estén organizados y conservados según las políticas establecidas.

• Archivar recetas originales y otros documentos relacionados con el paciente.

• Entregar y dar seguimiento a la devolución de expedientes físicos a personal autorizado, cuando sea requerido.

• Archivar expedientes luego de ser auditados.

• Dar seguimiento a recetas originales no recibidas al momento de la entrega.

• Comunicarse con pacientes, oficinas médicas y/o coordinadores para identificar el lugar donde se encuentra la receta original y coordinar su recogido.

• Verificar que la receta original recibida coincida con la receta indexada y despachada.

• Preparar expedientes físicos asignando los números correspondientes según el sistema electrónico.

• Completar y entregar a los pacientes los siguientes documentos según se soliciten: MA34, formulario CMS 10-147, kits de bienvenida por correo postal, entre otros.

• Verificar la elegibilidad del paciente en la ruta diaria:

  • Que el paciente esté dentro del alcance de los servicios de la farmacia (URAC P-OPS 4-2 (b-i)).

  • Que la cubierta del paciente esté activa al momento de entregar los beneficios (URAC P-OPS 4-2 (b-ii)).

• Atender llamadas de mensajeros de la empresa relacionadas a entregas de pacientes.

• Manejar devoluciones de paquetes de farmacia, reprogramaciones o cancelaciones.

• Utilizar adecuadamente los materiales y equipos de la empresa.

• Mantener los estándares de confidencialidad y cumplimiento con HIPAA.

Otras responsabilidades:

• Participar en iniciativas de calidad y seguridad del paciente.

• Identificar oportunidades de mejora en procesos que puedan optimizarse para aumentar la satisfacción del paciente.

• Identificar riesgos de seguridad y tomar acción cuando sea necesario.

• Participar en reuniones departamentales y aportar ideas o comentarios.

• Realizar otras funciones asignadas.

Requisitos mínimos:

• De 2 a 4 años de estudios universitarios; preferiblemente técnico de farmacia.

• De 6 meses a 1 año de experiencia en el sector salud (preferible).

• Conocimiento de terminología médica y cálculos farmacéuticos requerido.

Empleador con Igualdad de Oportunidades F/M/D/V

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

• Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
• Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
• Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
• Assist other neighboring areas with workload as needed.
• Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

• Standard day shift with possible weekend and holiday rotations.
• On-call availability for weekday evenings and high-severity onsite service calls.
• Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D